Public Storage Self-Storage Units at 1421 E Powell Blvd, Gresham, OR

Abigail was super helpful when we needed assistance with our bill.

Literally the worst experience here. Not only do they raise their rent every couple of months, but no one is ever there during the posted hours to help. I recently had some fraud on my bank account and had $1000s of dollars taken out, and I called to let them know what had gone on and had received a late fee. (My first fee in a year) They said they couldn’t do anything about it until my balance was paid in full, so I paid the balance and the fee. They said they would waive the fee afterwards no problem. I called them again because the fee wasn’t off of my account when I went to pay the following month. I’m also moving and no longer need the unit. They told me the same thing of you need to pay your balance before we can waive it. I paid it and now they cannot waive it because it’s our last month and we weren’t “proactive” enough and there weren’t any notes on our conversation. They didn’t do their job and it’s our fault? DO NOT RENT WITH THEM. Find another company. Absolutely ridiculous the way they handled things. I will tell everyone I know to find a space elsewhere and continue to leave bad reviews on all platforms.

Abigail, was super helpful and kind always smiled

I had a wonderful experience with Abigail at the Gresham location. Not only was she incredibly friendly but she also got me discounts I DESPERATELY needed. Shout out and massive praise!!!! Thank you

Abby was so helpful with our reservation!

Abby was super kind and took time away from her lunch to make sure i got everything taken care of today :)

Great communication - personal - funny - non robotic

Abby was awesome and on top of things at the office!

Excellence in handling my situation !! Both the woman on the phone and the woman in the office, where I accidentally rented two units, knew what to do, answered my questions of clarity Happily, Understood my concerns and went through a couple options with me. But, this is the best part when I arrived at the office the next day, following the instructions that I was given to contact and the hours To go there, Abigail The groundskeeper there knew who I was knew the situation repeated to me the solution that we were activating And let me know the exact expectations of each of the participants in the situation !!! perfect!!! Abigail was the perfect attendant supporting me throughout the day as I "busted ass" for six hours moving from one unit to the other. Very Happy. Thank You.

Abigail was so friendly! Property was clean and glad I chose here.

Easy, convenient, good cs

On site manager is kind and knowledgeable. Facility is maintained well and clean

Amy deserves a raise!! She was helpful and beyond kind! I thank her from the bottom of my heart!

I have rented from them on two different occasions. Your belongings are safe at Public Storage and that is what matters the most!

Great place, it's usually quiet and clean, staff is ready to help you out. 5 stars!!!

Great place, great price!

Amy has been amazingly helpful and asks me how everything is going with not only my unit but me too.. she makes you feel very comfortable

Awesome

Just all around polite and nice

All I can say is “Wow” thank you Amy!! She is truly amazing explained everything to me so I could understand it. Got me a great deal on top of it! Love the fact that she is down to earth and truly sympathizes with people who are rearranging their whole life and then have to put it in a storage unit. She needs a raise!!! 10 ⭐️’s

Amy is amazing! Not only did she take the time to find me the best deal, she took the time to listen to me vent about my current life situation!! Above and beyond great customer service!! Thank you.

Excellent work!

Amazing service and very helpful

Staff was great.

Lisa was very and awesome person for a property manger

Lisa was very helpful and answered all my questions. Made getting a storage unit a breeze!

Our agent Lisa was friendly and helpful. We were able to secure a unit quickly for a good price. Great service thank you!

Wonderful staff. I recommend Gresham public storage 👌

Tyler is absolutely AMAZING!! We had a pretty awful experience at another location, showed up to Powell and he went above and beyond for us. Made it a smooth transition and got us all squared away. Thank you so much Tyler!

Tyler is so nice. I’ve really appreciated all of our interactions over the years.

Very nice facility! Tyler was great and made it easy!

So first of all I would like to apologize. I'm pretty sure I dealt with Tyler, I even asked his name and then promptly forgot it 30 seconds later because I am scatterbrain sometimes. So I will add to the posts below that Tyler is amazing and if it wasn't Tyler working on the 15th then all this praise should go to the awesome dude who was behind the counter, and I'm sorry for forgetting your name. I had made an online reservation for a storage unit. Showed up probably 30 minutes later, Tyler got me all set up. Showed me how to use the app and if that doesn't work, how to find the unlock code without having to dig through my emails. The whole process was completely painless, dude had me in and out, in about 10 minutes and I was storing my first stuff away.

Tiffany was awesome she took me to look at a couple different sizes we talked about what my needs were. She explained everything to me in detail and went over everything so there was no confusion great personality sweet little gal doing her job hundred percent.

Tyler made my day . Very helpful . Thank you.

Been renting with public storage for years now and they consistently treat us terribly. Poor response time, terrible customer service, a HORRID phone tree for calling in with questions and constantly increasing rates. their business model seems to be to increase customers rates as high as they can until the customer notices, then backpedal to try and keep them, or force them out. They just don't care and will take advantage of you.

Great service

I was very impressed with the cleanliness of the facility. Tylor was the most helpful person I’ve ever encountered at a storage facility, friendly, cheerful, willing to help me with whatever I needed help with responds promptly to any requests or problems. You may have highly recommend this location in Public Storage.

They will rob you if you stay their to long and lot of hidden fees watch out

Great customer service.

Excellent customer service safe location and property 10/10 recommend

Few months ago we moved into a storage and we are more than 5 breaking within a year that we've been there don't understand how is possible that someone would just drive off Out of the parking space with a trailer without the manager even knowing that the trailer's leaving They drove off with my trailer with more than $20000 in equipment call the public storage and all he said was that there was nothing they can do they don't care about your stuff all day care it's about the money you're giving them This is the worst place to rent from I have rented from other places before and no one has stole for me being an inside the parking storage this is the only place that we had more breaking we have been losing money but we rent from here because we are close for home we'll be looking for another place soon I would not recommend this place to anyone is the worst place..........

The onsite manager, Tyler was a very nice and down to earth guy. He went out of his way to help us out. Gave us store hours for other properties and was extremely helpful.

The manager, Tyler, here is absolutely wonderful! He is always nice and easy to work with. I've had problems with the facility itself and as much as he would like to help me he has been instructed not to address these things by the district manager. The biggest problem I have with Public Storage is they don't seem to care if I can see inside my unit. I'm currently moving from a unit that has a functioning light in it to another unit that has two lights in it that don't work. I have brought this up and he said the district manager told him not to repair lights any longer because people modify them to have the ability to plug things in. I feel that if I'm moving into a new unit that I should have functioning lighting inside my unit, but it would be understandable to not repair something that I modified or broke after the fact. What if I trip and break a bone inside my unit because I can't see? How is it fair that my neighbor has a working light but I do not? What if I was elderly and I tripped in my unit and shattered my hip? I lose roughly 35%- 40% of my daylight accessibility hours because of this and it doesn't seem fair that others have functioning lights for the full access time. Does my rent not pay the electricity here? If I pay my rent on time every month I should have full amenities and accessibility. It feels like discrimination that one person would have functioning lights and another would not.

Great service! Tyler was awesome!!

The manger is very aggressive with ppl so be prepared. I dealt with the district manager & he was very professional & kind. The low stars are bc of the on site mgr's attitude

Absolutely the worst public storage I've ever been to. There is never an employee there to help or even answer the phone. I've left messages and have had zero calls in return. The only positive is that the place recently got painted and is clean inside. Other than that, it was a very frustrating experience trying to talk with anybody.

I was late to leave before closing one time in ever since then they have put a second lock and I'm not allowed there only during office hours which is closed by the time I get off work so I'm never able to get into my storage and I've tried talking to them and they said that I was late four different times which I was not I've only been back one time in 6 months after they first put the second lock on they make it almost impossible for me to get into my own storage which is ridiculous they said that the entire time I have my storage unit I will have that second lock on it which is so messed up.

There’s no carts for moving the heavy boxes to and from vehicles.

Great service

Very personable . And informative. Made renting a space easy. Thanks!

I’ve been a patron of this facility for about 6-7 years now. Customer service and location is great; however, corporate policies are terrible and there is no rent control. Started out around $75ish a month for a 5x10. Now I’m coughing up $198 a month when I can’t even afford rent where I actually live. The rent goes up every 6 months and with the mandatory insurance it really adds up.

Tyler was great!!

Great and courteous staff, very convenient and cost effective!