Public Storage Self-Storage Units at 7601 NE 5th Ave, Vancouver, WA

Teri, the storage center manager is the absolute best!!! She was so helpful with my move in & made sure everything was ready for me. I would recommend this location to anyone who is looking for a center to store their things because it is the best in town!

To whom it may concern I have recently just came to Public storage 7601 Location and I was held by a representative name Miss Melody that was very helpful, I will be coming back to the store a lot more often I will refer other people to the same exact location.

Great service. Renee was awesome!

Absolutely horrendous place. The indoor climate controlled units are infested with rats and mold. The folks there were aware of the pest issue and said nothing about it. After paying them hundreds of dollars every month I had to throw out furniture, clothing, books, and records due to their negligence of the property.

Mice and rats severe damage!! I just picked up my furniture and belongings after storing them for 12 months. It was disgusting and they ruined several pieces of furniture and valuables. The items not ruined required hours of cleaning and sanitizing. Even if you buy the insurance policy it doesn’t cover vermin, you need to upgrade to the highest protection. RENTER BEWARE!!

Excellent experience renting a unit. Super fair price for the size of unit, too.

TERI IS JUST THE MOST AMAZING SWEET AND HELPFUL PERSON ON PLANET EARTH! SO HAPPY I FOUND HER!

Terri is amazing! Excellent customer service. I highly recommend. Terri always goes above and beyond, as well being very professional making our family feel valued. Thank you, Terri!

Easy set up for space rental on line. Teri was very good to work with. The storage locker access is convenient and safe. Good place to keep extra stuff.

I didn’t get the woman’s name but she was very sweet and super helpful! 10/10!

Teri was great!

We were warmly greeted by Teri (I hope I am spelling her name correctly!) when we arrived. She walked us through each of the steps to rent our unit and was very friendly and professional through the entire process. My husband and I were very pleased with the new updates and improved security such as using a unique passcode to enter the gated area. Thank you for such a nice introduction to your storage facility!

Teri was amazing and helped me find the best deal and the best storage space for me. I will definitely be recommending this location to all my friends and family. Thank you teri.

Thank you Rene

Teri at the Storage place was extremely friendly and courteous. She signed me up before we had a storage unit and I came back because we needed to have one for a while and that’s why I came back because of her very friendly great person. This was in the Hazel Dell Public Storage, Vancouver Washington

Teri was so helpful with getting us set up. Thank you! Finn

Teri was super helpful!!!

Kind friendly service

Smooth and easy! Couldn't ask for better service! Thanks Teri!

Teri at the property on 76th is kind and sweet! She was very helpful.. Thanks Teri for your friendly smile..

Wonderful assistance 👍

Great experience! Quick and easy! Highly recommend!

Manager at property is lovely and kind. Their late fees are ASTRONOMICAL. property is spotlessly clean! This is one year later! I now have four units at the Hazel Dell property. The rent has gone up several times. I spoke with Terry the manager and she fixed it. Terry is always so kind and so generous with her time. It was 89° in Vancouver yesterday. I had a lot to do in my car and my storage unit. Terry came down and brought me a broom in the dustpan because I had broken a bottle. She also brought me two bottles of ice cold water which probably saved my life. Literally!! I was so dehydrated, plus I have some serious health issues. She did all the walking for me since I am also disabled. She then called me later in the evening to make sure I was okay!! Who does that??? In this day and age of totally rude, uncaring people, I'm just amazed!!! I have four units there and I'm glad someone like Terri is the one running the show! Thank you, Terri, for all your hard work and caring attitude and attention!!!!

I don't normally leave reviews, however, I stopped by the public storage office to get some boxes, and get a quote on a storage unit, and met Theresa there and she is the nicest person and very knowledgeable. she answered all my questions and concerns. Would definitely recommend this place to everybody!

So where is the person that’s supposed to check us in? No one was on site so I rented a unit online, paid for said unit, and was instructed to go to the office between 9:30am-6pm the following day to get gate access from office staff. There is no one in the office for two days and the phone number directs you to an automated line providing no solutions. Knocked on the door behind the building that leads to presumably the host’s residence and still no answer. There are now 3 people waiting outside the empty local office waiting for this absent employee. It’s worth looking elsewhere for a place that cares more.

Teri is awesome. Highly recommend this location. Friendly, reliable and safe service. Will come again if and when needed.

Rat infested. We were there for 4 months and had what would be considered the best unit in the facility closest to the office, temperature controlled. Just started renting in November and had to leave in February. Insulation above unit is exposed and is being used as a nesting site for rats. Rat urine, feces, and blood on my grandmother’s antique furniture that can never be replaced. Dead rats everywhere as you can see from the photos. Leather, suede and Navy pea coats were used as nests. Had to have professionally cleaned. Absolutely shocked. I can’t imagine what our stuff would have looked like had we not visited our unit every couple of weeks. Ended up renting down the road. I’ll don’t mind paying a little more to make sure my stuff doesn’t get damaged. Photos: dead rat hanging from rafters in our unit. Blood dripping from said rat. Dead rat in main hallway. Rat feces. Coat used as rat’s nest. Exposed ceiling with insulation falling down. More coats being used as nests.

Wonderful experience absolutely love this place. Teri did such A great job, finding me a place to store my Stuff

I had a terrible first experience here, but it was rectified. Local manager Teri is very kind and will absolutely do what she can to make things right. There is a rodent problem here, but I believe that has more to do with the corporate level than Teri. Make sure to check your unit out before signing the paperwork. Their is also a serious disconnect between the off shore call center (poor English and communication skills) and a local branch. Public storage makes it nearly impossible to do but try to deal with local managers first. It will save you a headache.

Great service from Teri!

Teri was very friendly and professional. I am looking forward to storing my stuff here.

Manager is amazing and so accommodating. We will always use Public Storage Hazel Dell!

Beware. Not sure if my review will be shown or got deleted or not. But this is from my experience. I got 5'x15' Storage which at first only $89 so it was a good deal. Then few months later they upped the price to $125. And a few months later they upped again to $145 (remember that is less than a year in total and they up the price twice). So for many people once they settle in and it's kinda a hustle to move out. So they upped the price since they know you're not gonna move out easily. You will get a great price at first and they will rip you off once time goes by. It's not promotional price or anything but they stated in the fine print that the price is "subject to change" so they can raise the price to whatever and whenever they want to. They lowered the price so people move in and they up it later. Bloody face company. Do fall for them.

Teri was amazing to work with! So helpful and gave great information! Made the process very easy!

Wow, excellent customer service. Teri has been and is a joyful representative. Of her work. Enjoyed the tour. Thank you Teri.

Terry she was so sweet

Excellent Service

Anna was incredibly helpful and made getting our storage unit a breeze! Edit 11/10/23 Just moved out of this unit and Teri was incredibly kind and helpful! Impeccable customer service from start of rental to end.

Really good service and Teri was amazing

Very friendly and helpful staff

Very helpful and friendly

Teri was awesome - so patient and helpful! I will pass the word!

Teri bubbley personality was refreshing.pointed out amazing deals and helped with price adjustments. A beautiful person indeed.

Friendly and efficient help from management! Very friendly!

Absolutely amazing customer service definitely recommend this storage

Teri was totally helpful, she was super kind and very informative! Thank you so much!

Teri was great! Very helpful and gracious. She was informative and friendly! Terrific experience!!

Teri is amazing. We love her. go ahead and get a Unit. :-)

The manager here is sooo wonderful! The entire area is spotless. Everything is sooo easy.

Teri is so helpful and amazing to rent a storage unit from. I have had my storage unit for almost 5 years now and she is always so friendly and she makes my day every time I get to talk to her. Thank you Teri, you are amazing!

Great customer service Teri. Thank you for all listening and helping during a stressful day. Will work your location again.

Teri was very helpful and clear and made the experience very easy!

Awesome customer service. I feel my stuff is safe

Really good experience with Terri thank you so much

Teri was an absolute doll, showed me the unit so I could make a good guestimated choice. Quick and easy sign up. Thanks so much!

Teri is always great. She really goes the extra mile for her customers.

Been with this storage place for years and never had any issues. Always very polite and helpful when needed. App is very simple and easy to use. Overall great.

Super nice

thank you teri you are fabulous!

Teri was very helpful and friendly :) thanks !

Terri is amazingly great at her job Very thankful for all your help Teri

good

Tari was a sweetheart, very helpful and acomodating give her a raise!!!!

I have used this Public Storage location multiple times through the years and have always had a positive experience. Will use again the next time I need extra storage.

Really nice lady

Teri was super awesome and easy to work with. Would recommend this shop for storage needs!!!

Teri is great to work with!!

Great customer service provided by Terry.

A very easy experience to rent my storage unit. Terri was great and answered all of my questions. Highly recommend!

Teri was simply amazing! Super easy process.

Teri has excellent customer service

Terri was awesome!!! Very friendly and helpful!!! She should get a raise

Very nice gal at the desk !

Its been 2 years since my last post and I again can't say enough about Terri and this public storage. I've had this location for about 3-4 , years now. And it's been great! I've had multiple storage units through the years across the country. But the staff here make it such a good experience, I haven't even considered moving locations and I live in Oklahoma now, lol. But, Terri is truly what makes this place the best. I love when she calls to check in on me and my account. She's such a joy to speak with. (2 years ago quote) I'm so glad I ended up here to store my stuff.They go above and beyond everytime I come in. Especially Terri, she is a doll, super funny and knows her stuff. I continue going here even though I live across town just because of the service.

Teri was very helpful and efficient! I was in and out in less than 30 :)

Very quick and attentive service. Teri is a very easy person to talk to.

I received great service and a very helpful and friendly manager. She's funny too

Very helpful manager, pleasant to work with... a pleasure!

I came to this location because I needed boxes to help a friend move and was happily greeted at the door and helped with any and all questions/requests. Teri was a great help and was the only positive thing about this move unfortunately. I hate moving but will/would recommend this location to everyone looking to get help with packing materials and/or a storage unit. Happy Holidays Teri at Public Storage!!!

Teri has been super awesome and is always ready help. She is the only reason we have been in our unit for nearly 3 years aside from the necessity of our situation.

Teri is absolutely amazing with her customer service and friendliness. Each time I have encountered her she has been pleasant and always kind with a great smile.

Amazing experience excellent customer service much appreciated

Teri is a lifesaver!! She helped me in so many ways!! I’ve had this storage unit for 7 years and knew it was in good hands! Thank you Teri!

She was very helpful and got me situated. she took the time to help me with the app since it was having issues.. and she made sure everything was working out well before I left.

Worst experience I have ever had, this Lady thinks she is the only person who matters, she doesn't have customer service skills and there supposed to be open from 9:30am to 6pm, so why is she telling me to come back at 2pm? People have jobs other than you and to get evicted because your battery dies in the facility is bad bad business practices I will be getting my money back and will tell everyone I know to steer clear of this place!

Ms Theresa was Super helpful I messed up a couple of times and she was super patient. 5 stars from me to her.

Great place to store your stuff. Sucks that we can't access it at any hour you can only get into it during certain hours. Which is understandable because it only takes one person to mess it up for everybody. And if I find that guy LOL.

Very nice person, professional, helpful, and made everything simple and easy

Theresa is amazing sweet kind and informative I love her energy very approvable i very much recommend that you come see her to get the best help available here thank you there's your awesome 😎

Theresa was super helpful. What a delightful person! She’s a doll.

Awesome experience! Theresa is awesome!

I Had a good sized storage, the hours of operation was good, Teri has great customer service.

Teri is the Saved us with water on a hot day! Bless her heart!💜

Teri is extremely helpful and upfront. She provided me with all the answers to my questions and was very professional. Best public storage experience.

Teri is the best!! She has great customer service and goes to extra effort to help the customer.... What is up with not pro-rating!!! Not okay!!! People move on all the days in the month!!! Hello. Turns out my apartment which should have been done just before the end of the month had some kind of inspection issue so I was pushed out a week so that means now I get a play a whole full month's worth of storage I am not a happy happy person at all with that normally I'm very happy

Thanks Teri for good service.

Teri is wonderful and was a huge help! Upon moving into our unit our storage door kept getting caught and wouldn't close. She helped us move units in no time at all and was so friendly. Thank you for a great experience Teri :)

What a wonderful experience. So friendly and helpful. I love coming in.

Teri was so amazing! She stayed a little later to help me out and had such a good attitude and was so personable!

Terri was fantastic,Professional,friendly and knows her job very well. Five stars

Love that it has so many size options. Most reasonable prices in the area. Secured and clean. And when I got thêre Teri was very nice, Profecional and very friendly. She Made my check in very fast, clear and easy. Thank you again for the Great service!

THANK You Theresa!

Therea is great and so friendly the customer service is amazing!

Awesomeness!!! & nice! :D

Teri is very good 👍 at giving any information and help, with such a wonderful attitude

Very helpful

Theresa is thee most helpful lady in Vancouver!! Thank you for everything!!

Price goes up twice a year while almost no maintenance is done on the property. Missing fire extinguishers, holes in the perimeter fence that aren't repaired for weeks, poor camera coverage of rental units (can't identify anyone with the poor image quality of one camera per isle).

Got a message in the mail that my rental space charges were going up. Went to the Hazel Dell public storage and talked to Teri. She helped me find a smaller unit that was very close and offered to help me move my belongings. Thank you Teri you are awesome!

Theresa very friendly & helpful. Made transaction easy!

Place was great. Theresa is great! Will be going back when I need a storage unit again. Very pleased!

Theresa was an absolute delight to work with! She explained everything in a manner that didn't leave us wanting more of an explanation and made our experience, getting a storage unit, a joyful one!

Excellent customer service from Theresa! By far the best experience from any storage facility I've rented from. She really went the extra mile for me. This is the type of treatment we don't often see these days, and I very much appreciate her.

Great people to work with

Great customer service, 10 stars!! Theresa was very professional and very service oriented.

Terri is amazing! She is so inviting to the property and super accommodating. This is our second stay here and it won't be our last. Thank you so much!

This was one of the most pleasant check-ins that I've ever done at a public storag

The place was clean and tidy. The front desk attendant was kind and helpful!