Public Storage Self-Storage Units at 6720 24th Street W, Tacoma, WA

Nice units ok access gate is good. Problem is price fluctuation monthly 20-50$ they can change and charge whatever they want without warning. And the price continues to go up over time not to the original agreed amount for the unit. The staff is usually hard to reach and not very helpfull in my experience.. but the units are nice.

Tracy and the team over at Public Storage were great with me! Easy and convenient access. I highly recommend them!

This is an excellent location for a public storage. Traci helped us with a seamless transaction, explaining everything in great detail without rushing us. Her professionalism and friendly demeanor made the entire process stress-free and enjoyable. Traci ensured we understood all aspects of our rental agreement and went above and beyond to answer our questions thoroughly. We highly recommend this location and commend Traci for her outstanding customer service.

Great location, wonderful service (especially from Traci), and little to no issues ever.

If you are going to choose Public Storage to store your stuff, I would definitely choose this location purely because of Traci. She is so kind and helpful and is wonderful customer service.

Yesterday was my first experience with a storage place in quite some time. The app has some bugs, but what technology doesn't these days? All around my first interaction with this place has been positive! Tracy (sp?) was pleasant, helpful and so sweet! ☺️ The space was clean and ready to go when I arrived, and the units are well labeled so it was easy to find mine!

Traci went above and beyond to help me in my transfer to a new unit. She is professional and friendly. A nice combination.

Great Service, really polite staff to work with. Very knowledgeable about the operations on how to use the facility. Would definitely recommend this place!

Excellent storage facility. I’ve used this location a few times over the last decade, and I’m happy to say they provide secure and safe units for personal items. The manager is pleasant and looking for the best deals for people to move in their items. Highly recommend.

Traci was wonderful! She got me in and out in less that 10 minutes after I vacated my unit. She is a huge reason that this PS location is one we customers like storing our possessions with. Great job, Traci. PS is fortunate to have you!

Traci was awesome at helping get my unit.

Traci and Sierra were awesome!! The property is so clean and wonderful

Traci was awesome!!! On top of everything such a great person and place to rent from!

Very friendly and welcoming staff, ready to help get what you need for storage space and supplies, space looks nice both inside and out, everything feels secure. I can't remember the name of the girl who helped me first sign in, but both her and Traci have been very helpful in meeting my needs here.

Manger was very helpful fast and easy process I love it here community service is absolutely fantastic

Extremely helpful and very thorough with unit information and payment dates.

Traci is very professional and enthusiastic. Great to work with.

Thank you, Tracy. Fast and reliable service. We did the contract in 20 minutes. Thanks

Traci was awesome, so helpful, and gave me so much information so I can narrow down on a good unit to rent. It was a very pleasent experience.

Mrs Traci was very knowledgeable and quick with the answers I needed …. I’m so happy I choose the right storage facility

I recently went to this establishment to rent a storage unit and was greeted by Traci. She was very welcoming and informative. I told her what I was looking for and she found the perfect unit for me. I was impressed by how knowledgeable Traci was, and also how personable she is. Traci explained how she aims to maintain a clean and secure establishment, which put me at ease. I would recommend this storage facility, and Traci, to anyone looking for storage.

I really loved the layout of the property, it was always clean and easy to navigate. Tracy is a wonderful manager,she took her time to answer any questions I might have had! I hate to leave, but had to move on. I will highly recommend this Public Storage to everyone!! Thanks for keeping my stuff nice and dry over the years!!

I recently reserved a storage unit at this public storage facility, and I can't say enough good things about the exceptional service I received from Traci, the site manager. She was incredibly sweet and went above and beyond to assist me with my unit reservation. Traci's professionalism and helpfulness made the entire process smooth and stress-free. She patiently answered all my questions and provided valuable insights to help me choose the right storage solution for my needs. Her friendly demeanor and willingness to assist truly stood out. The facility is clean, well-maintained, and the security measures in place gave me confidence in storing my belongings there. Traci's dedication to ensuring a positive customer experience reflects well on the entire team. I highly recommend this public storage unit, thanks to Traci's outstanding service. If you're looking for a storage solution with excellent customer care, this is the place to go!

Benjrome was friendly and attentive. Great service 😊

Very informative staff and a clean and secure location.

I always experience exceptional service every time. Traci navigated a moving situation perfectly and made everything so much easier. Very happy with my experiences here!

Best experience I've ever had renting a unit. Easy and quick to get a unit. Staff is very nice and accommodating 👍🏼

The person in the office was extremely helpful. He explained everything to me and made the process easy. Thank you

So Public Storage seems to think they're the stock market and they like to up their rates every three months, at times without notice, based on 'market value'. No thanks. Found a storage complex that is cheaper, heated, and closer that I'll be trying out, Urban Storage. I'll let you know how that pans out. So far, really great customer service, and no constant raising of rent to be concerned about. **************************** I've used many storage facilities and I have to say my experience so far here has been above par for sure. Jennifer goes out of her way to make sure you know your way around and you get settled in okay. Bravo Public Storage! You have a gem in Jennifer! If you're looking for a safe, secure, and clean facility to store your treasures, I Highly recommend this one, specifically the location on 24th in Tacoma. Well done 👏🏻👏🏻👏🏻

I'm moving my belongings to a different storage facility all together! Now that I cannot contact anybody at this facility for help to get a larger unit or close the one I have here. Its been a fricking nightmare that lasted over 2 weeks! This has caused me more money than it should have! There needs to be someone on site people!

Trainees should have a manager present to help with problems. I wasted 2 hours of my day trying to rent a unit. Thank you Janet for being knowledgeable and very helpful. I rented at one location but had to go to another for payment and paperwork and was given the wrong address.

Kim is awesome! I needed to transfer to a larger unit & she called around to get me into not only the larger unit that I needed but she found a more affordable monthly rate. Thank you!

I liked the cleanliness no mice that we encountered and the only draw back was we could only access till 9pm which I understand but needed later hours due to work schedule but all and all was a nice storage facility

Natasha helped close out. Easy process.

Natasha has been fantastic!

I love this place they really do work with you and we been here about 4or5 months I believe people are very nice and respectful

Rented from location a few times in the past. Manager Jennifer made the paperwork very simple. Units are clean and sound/weather resistant. They even rock salt the ground on frosty nights 2023 Update: Thanks again Jennifer for renting to me over the last 2 years.

Jennifer is an amazing manager. Very helpful and pleasant to work with. She made sure to introduce herself to us and helped us with a new lock and account information. I have been a customer for years, and she has provided the best experience overall.

Wow. Sierra was simple amazing in every way!!! I came in and she helped me find the perfect size unit for my storage needs. She also made recommendations on items I needed to help protect my items. Soooo happy with her friendly and upbeat attitude and disposition. Will definitely recommend coming to this location and renting a storage unit from Sierra. The property is clean and well keep! A+++ update:. Had some questions and both Jennifer and Danny answered all of my question . Great couple of workers and the price I'm paying, they should get a raise for the excellent customer service and the shape of the property!!! Update#2. Just to remind the staff …… In situations where it is not obvious that the dog is a service animal, staff may ask only two specific questions: (1) Is the dog a service animal? (2) What work or task has the dog been trained to perform? Staff is not allowed to request any documentation for the dog, require that the dog demonstrate its task or inquire about the nature of the person’s disability.

Jennifer is fantastic! Site is always clean, they are always around the site cleaning, very friendly and helpful! I have been here 3yrs and highly recommend.

I have two units at separate locations and there both great, especially like being able to open the gate with my phone, it's pretty convenient and cool.

Robust security. A bit expensive.

This is the second time with this location and we couldn’t be more pleased. My mother is relocating and was easily able to rent a space from Idaho. When we first pulled in the manager saw me fiddling with the gate code box. She ran out and helped me while also informing us of the app, which is a game changer! When we opened my moms unit there was a heavy duty lock already in there which was a huge relief because we only had a little one at that moment. I recommend this location all the time and will continue to do so. Thank you for being consistent, clean and kind!

I went in to pay my rent and encountered Jennifer who was an angel. My rent was coming due after a more than 25% increase from last month. I wasn't mad at her at all but I wasn't stoked about the increase. I stated my concern and Jennifer listened. She checked in with corporate or some power that be and came back to me with great news! She got my rent back to what I was paying before and it was also set up for a 6 month review. She basically saved me $200 over the next 6 months. Jennifer, THANK YOU!!! Thank you. I really appreciate what you did for me. Go to Raggae On The Way. I love meeting kind people. Thank you Jennifer and Public Storage.

Jennifer was great to work with. Appreciate all of her help.

Super friendly and helpful

Jennifer was amazing on getting me a storage unit. She is very kind and helpful.

Jennifer was amazing. I previously booked a unit that I thought was a good size but once I got there it was too small. As I spoke with her she helped me book a unit that was the perfect size. The best part was she was able to find me a good deal/promo that was able to bring the prize down not a lot but it still made a difference. She’s very professional, kind, patient and just all of the above awesome. I would recommend this place and her to anyone.

Excellent service from Jennifer!

I got to work with Jenifer and she made everything quick easy and explained it perfectly

This is my first time renting a storage unit and Jennifer was super helpful and friendly. 10/10 would recommend this location.

Sierra was phenomenal in helping me with my dilemma. She had all the right answers to all my questions and was very polite and welcoming. I was particularly impressed with her knowledge and quick response to my questions and I had a lot!! If her boss reads this, they need to give her a shout out !!! Thoroughly impressed!!

I am so frustrated with Public Storage. Our storage unit was in my late husband’s name, before he passed I went in and there was another lock on my unit went to the office they said oh yeah you guys had a break in- we never received a call or anything! I let them know he was in hospice and in his final days they had me put everything in my name etc. took the lock off.After he passed I have given them his death certificate and a notarized small estate affidavit twice. I also had to buy a new lock, and changed the payment method to my debit card. I go today to get Christmas decorations that my girls have been bugging me to go get and they have again for the 3rd time an additional lock on the unit I go and speak to the manager and she tells me I have to turn in all of the information in again and will not let me access my unit that I pay for every month automatically to get Christmas decorations. I now have to resubmit the paperwork that will take additional 5 business days after I order another death certificate from the state that could take 7-10 business days to receive for the 3rd time! I am so angry and frustrated! No one should have to go thru this, this many times after losing a loved one and have done the right thing multiple times!

Safe, clean and professional. Jennifer is a best manager. Never fill so safe to keep stuff in storage

Jennifer was very kind and helpful, answered all of my questions and made sure I didn’t need further help with anything. Left me feeling like a valued and appreciated customer. Would highly recommend this storage facility to anybody looking. Also best prices around the Tacoma area that I could find!

Excellent staff (especially Kim), secure and clean facilities. 5 stars!

I dealt with both Janet and Jennifer at two different locations where with both their help and effort I found the unit that suited me best. I ended up renting a unit at Jennifer’s location. She was most helpful, friendly, and efficient in getting me signed up for my unit. Overall a very pleasant, quick, efficient experience in getting a storage unit. The price was reasonable too for the tandem unit that I was looking for…

Best costumer service I was in and out thank you Jennifer for making this quick and easy.

Jennifer was so kind and helpful and had quick answers for any questions I had!

This place is awesome we had an emergency situation and needed storage immediately Jennifer was quick to help she was able to get us in a storage locker in under 2 hours...

As advertised. All the reviews raved about the customer service Jennifer provided and they were right. She was friendly, caring, and worked with me to find the right sized storage unit for my stuff. Then she was equally as kind when I moved out. Her demeanor made the process that much easier.

Jennifer was amazing with helping me with everything I needed. Great customer service!

I've had many storage units over the years, as my job requires me to move periodically. Jennifer has BY FAR been the most helpful manager I've ever had. Helpful, polite, kind, and quick to offer help. Grateful to have her as our manager, and couldn't recommend her enough.

Nice people friendly service attendant's would highly recommend

Great service everything went smoothly can't recommend Jennifer enough she's amazing very friendly and helpful even called back the next day to see if everything is okay

Jennifer does an amazing job as a property manager. She was always there when I needed help, she keeps the property very clean and I never had any issues while I stored here. Would definitely store here again.

I thought that Jennifer was and has been amazing since I first came to this public storage. I feel she's been awesome and understanding. Recently she was able to help me and it meant alot because I had a family member pass and I was late on my storage payment almost a month. They did a one time wave the late fee and also she is always working hard around the facility. I enjoy the location and the staff here and the prices are reasonable. I've even been late leaving accidently and they gave me warning but was nice about the approach . Thanks public storage and especially to Jennifer.

Jennifer was great and super helpful with setting up my erental. She even called to make sure I was coming in and was extremely nice while I was there. Thank you again!

The staff was very friendly and helpful. Price was good for the small unit I needed.

Jennifer was amazing and super helpful! Thank you Jennifer.

They help me with all my issues and they make themselves available.

Jennifer was very helpful and got me all of the information I needed and answered all of my questions. Location looked safe and clean, highly recommend.

Great contact and follow up from Jennifer in the office, she is friendly, professional and was great helping me get set up and ready to use my storage space.

Top notch customer service. Jennifer was able to help me get set up with no hassle. Nice and secure facility, I have no problems recommending this location to anyone!

Very kind understanding and kool

Hi my name is Chandra my first impression was the best Mrs Jennifer is amazing, very ,caring and kind and detail went above and beyond to help and explain the process to me to make everything easy thank you Jennifer

I walked in to this Facility unannounced on January 29th. Jennifer, the manager was on duty. I asked if she could show me a 5X5 unit. I needed to physically see the size. Jennifer was great. She showed me the unit and went through everything I needed to rent. She even upsold me a lock, which was great. I did rent the space for a year. I look forward to the relationship there.

Jennifer was very helpful and so pleasant I’ve dealt with storage facilities in the past hands down best customer service