Public Storage Self-Storage Units at 18926 Highway 99, Lynnwood, WA

Charlotte was very helpful, knowledgable and got me taken care of. She is very nice.

Charloette was very professional and helpful through the whole process! Smile and All!💯

Charolette was very helpful in looking at the units and getting it set up.

Charlotte is always so nice and helpful whenever we come to the property. She works so hard to keep the property clean. She is the Best!!! Thank you for your cheerfulness and great smile.

Charlotte was very accommodating and helpful all through the process. She's a lovely person and a credit to your business.

Charlotte was extremely helpful. She is the best I have ever worked with at a storage facility.

Charlotte Charlotte was very helpful. She smiled she laughed. She took care of me in a timely manner, and I would recommend her and this facility to anybody that wants to get a smile.

Charlotte she is terrific person to help me out. Very kind and want to give her even more than 5 stars. She is the BEST!! Give her a RAISE, she absolutely deserves it!!!

Casssandra was amazing 🩷 🩷 thanks we got our spot

Charlotte was Wonderful!!! NowDays everything is done automated kiosks and I had to walk away from one of PS location. She helped me a lot and I hope PS would keep their employees instead of automated AIs.

Charlotte was great! 10/10 the best

Charlotte did a great job getting us set up.

Charlotte is very pleasant personality. Very helpful and has patience with me. I’ll give her excellent.

Charlotte is really efficient and most importantly very kind with her service. Would definitely recommend!

Charlotte is very nice

Charlotte just came to my rescue! She’s an awesome employee, make sure you keep her!

Charlotte she was a delight to deal with and very personable. Thank you so much for all your help.

Charlotte she is always so helpful. Came to pay my bill and was greated with a great smile and warming welcome. She works so hard at making sure everything is clean and always is so nice and helpful.

Charlotte was very kind, friendly and very helpful. She has gone out of her way to assist and explained how the public storage app works. Excellent residence property manager. She is awesome!

Charlotte can’t expect any better than her. Thank you. Was a great experience.

Charlotte was so wonderful in helping me to rent a space in this branch, , She is so sweet and friendly.

Charlotte has a great customer service and she is very helpful to all the customers I personally referred to the store.

Charlotte she was very helpful

Charlotte the on site manager at this location has been very helpful for me I had a mantnice issue and she was exceptional in resolving it public storage need more people like this lady I've been a long time customer with P.S. and I have found to many employees like Charlotte it's a pleasure working with her. Thank you Ric

I want to start by saying thank you, Spencer. You taught me how to use the storage system when I was a complete beginner, and you even helped me save money. Despite me not being a native speaker, you listened patiently and understood me perfectly. Thank you so much, Spencer.

Dora's customer service was so refreshingly helpful, she was very knowledgeable. I would highly suggest this location based on her helpfulness and the customer service experience she delivered alone even.

Charlotte. Was very helpful and very, very charming and very warm. Has a beautiful greeting With a great smile always. Is always helpful with every encounter. J. B.

Charlotte she did a wonderful and excellent job. Thank you.

Charlotte was very helpful alot, perfect experience!

Rachel & Charlotte were very Helpful & Kind!!! They made my EXPERIENCE Wonderful!!!

Charlotte was extremely helpful and knowledgeable. Friendly atmosphere. Five star employee.

Charlotte and Rachel great service the best. Thank you Linda

Charlotte:great service

I've had several Public Storage Units and usually manage my account completely online due to lack of previous customer service at other locations. Charlotte has redeemed this. I had to go into the office and she was cheerful, helpful and managed to get my needs taken care of a whole 24 hours before I expected them. Will continue to use this location as the customer service has been exceptional!

Awesome help from Charlotte!! Great representation of your company!!

Charlotte was excellent with me in renting a unit from Public Storage.

Charlotte was wonderful. Made the rental process very easy. Helped me get the app going to make in and out easy!

Charlotte was great and very helpful

Charlotte works hard on keeping this property clean. My dad had a unit here for awhile and she is always so nice. She is always quick to help us. We will be only storing here next time we need storage next time. We highly recommend this location due to Charlotte. Thanks a million for such a welcoming face!!!!

Customer service was bomb dot com she was really nice! I was a mess and stressed but her positivity really made it better! Very helpful when had some hiccups lolol! Deserve a raise working by herself two areas.

Miss charlotte Jen and linda were the best at helping me with a parking spot for my new boat my husband bought we live in a apartment and can’t park it on property so it’s very helpful

As walked in I was greeted with a smile by Charrlotte asking information about our unit she kindly walked to our unit and keeps the place really clean! She was super helpful.

Terrible experience and terrible customer service trying to use these places for a couple months for short term storage during a move. I would recommend looking else where if possible. They don't honor their contracts and a few months later just got a letter from collections. Stay away from these people.

Charlotte was/is completely professionally amazing at setting me up with a fantastic storage unit & she gave me a secure piece of mind knowing my valuable "stuff" is safe at here convenient location! Thanks again Charlotte! Shane

Charlotte was great and happy about the service

Charlotte was very friendly, nice, kind and a wonderful help to me.

Charlotte was extremely nice.

Charlotte was great very pleasant experience

Charlotte was very helpful and helped us with a smile!

Charlotte Thank you, I could never do it without you. She was great!

WARNING ON RATE INCREASES: after renting there for 4 months they raised my rent from $108 to $148 a month. This was not an introductory rate deal or anything - it's just a total bait-and-switch.

Charlotte was such a great help with me getting a new storage unit and was very professional with her assisting me in the rental process. She deserves a raise or something. Terry Watts.

Had a fantastic experience with Charlotte today!

Charlotte was AWESOME! 10/10! Gave us a tour and set our app up in person!

Charlotte it's very helpful to rental storage today she is great of all I totally recommend her thanks for your great customer service 👍

Charlotte was very helpful in figuring out exactly what unit I needed and how to go about getting it. Would highly recommend this location based on her helpfulness.

Horrible customer service. So glad I no longer have a unit here. I’ve rented public storage units all over Seattle area for years on and off and hands down this was the complete opposite of my experience at other locations. From day one I felt unwelcome. Today as I got off a 5 hour long bus ride and 20 minute walk I got into my storage unit and sat down for a moment and put a blanket on me because it was literally 30 degrees today. I was headed up to bothell to check into my hotel room but needed to switch out things from my suitcase since I live in hotels at the moment. I was taking a phone call as well at the time so they must have heard me and decided to swing open my unit door unprompted (I have PTSD severely) and began berating me about “sleeping” in my unit. My eyes were not closed. I was simply taking a few moments to myself before beginning to pack my suitcase for my trip east. I was also accused of eating in the unit even though there was no food in sight. Why would I want to eat in a moldy smelling storage unit? Absolutely no beverages were open but I had gone to the store prior and had unopened cans I was preparing to pack properly into my luggage for later today. It was shocking how I was treated. I felt judged from day one so I think the woman just had a personal issue with me or is just an extremely insecure and sad person who is rude to others to make herself feel powerful. I’m already having an extremely hard time in life and truly doing my best to improve my life. The way I was treated here today was extremely traumatic for me. There’s so much difficult things going on in the world that it really shocks me when people choose to have a power trip with people who are already visibly struggling. Please do better.

Keanu helped find me a storage unit. Thanks for the help!

Charlotte was so helpful during a very stresseful time. Her patience were outstanding and her customer service was off the rails. Thankyou Charlotte and Mery Christmas . Spencer’s was very attentive and a pleasure to do business with . Thank you for all your help.

The experience was great thank you Charlotte

Charlotte did an amazing job getting me the perfect storage unit. A pleasure.

1. Did not honor their advertised discount, 2. They will harass you daily with phone calls if your unit is even a few days past the due date, 3. They tag on a hefty late fee 3 days past your due date, 4. As I was clearly in a hurry to leave, the employee at this location stopped me and basically pressured me to do a review before I left, a 5 star review. This has been my worst experience with a storage facility. I will never use this company again for my storage needs.

Analeya is the best Public Storage manager EVER!! Not to take away from any of the other managers who have always been friendly and helpful, but Analeya went above and beyond to find the right location for my movers trailer to maneuver successfully. She is personally taking care of my credit for one location, drove to another location to walk the grounds with me and the mover to make sure the third location would work, and was so gracious with me and my frustration in the process. Exceptional customer service like this is really hard to come nowadays and I truly appreciate Analeya, for her expertise and great energy. She helped me stay calm in a stressful situation and deserves all the bonuses, pay increases and recognition that come her way!

Charlotte went above and beyond to ensure we got the spot and price we needed! Thanks for all you r hard work!!!

Today I decided to look for a storage unit that I will be needing in a month or so. I went to this location and Charlotte helped find the perfect unit for my needs. I will definitely be renting a unit here do here do her high level of service and knowledge. Out of all of the storage places that I looked at, she provided the me the piece of mind that I would have knowledgeable and friendly service every time I visit.

Charlotte was so helpful and my experience with her has been amazing. She is respectful, nice, she keep the property clean and always will to help me.

Charlotte and Zoey were fantastic.

MT gave great service when helping me get into the storage unit

Charlotte is helpful, professional and a great person to have representing Public Storage!

Charlotte, was great today! She was nice, polite, informative, helpful and saved us a little bit of money! She offered information instead of having to ask the a bunch of questions and it seems like she cares about the property& the customers! Great customer service! We are very appreciative! I do wish she would have told me on the phone, when I made the appointment to ask questions and sign paperwork, OR when we were there in person during our appointment, that if we rent a new unit, there will be a prorated amount that will be due on the first of the month on top of the administrative fee and unit rent we are required to pay now to reserve/rent a unit. Since we rented on a Friday which was the 27th instead of waiting until the 30th or 31st, that should be common sense, I guess, but she could have mentioned what would be due on the first of the next month. I guess it is better to have a few days then try to move it all in one day. Also, I’ve never been required to pay for their insurance. I’ve been asked and then refused because I have my own renters insurance, but now I’m told I have to pay, or show proof, so I will bring in proof and get reimbursed. Unfortunately, I have not had good experiences with Corporate or the District Management and have been a long time customer, over 15 years. There have been doors and door locks broken for years without repair, these are doors that enter into the hallways to access the indoor units, also rat problems, and no push carts to help move belongings. We were told that they are on top of the rat problem, so that’s good. I have never felt any appreciation for being a current, long time customer, I only see good deals online for new customers! I continue to experience rent increases, so soon we will not have to pay to store our belongings! Thank You!! Heidi

Charlotte she did a great job helping me

Charlotte has been very friendly and effective with my rental

very helpful setting up account

Charlotte very good attention

Charlotte and Shauna was so helpful and nice. Thank you for making my experience great.

Great experience working with Charlotte highly recommended she was very helpful thx

Charlotte awsomee staff👍🏻🔥🔥🔥

Charlotte was such an amazing help today! I came to the wrong facility and she was able to help me set up my unit no problem! Amazing service!!

Charlotte

Haley at Public Storage was friendly and helpful. She walked the facility with me, showed me the unit, how to use the gate and how to install the lock. Thank you Haley!

Great help from a wonderfull manager, thanks Charlotte!!

Charlotte es una gran manejadora nos ayudo con algunos problemas que tuvimos excelente servicio :)

Charlotte was super helpful and responsive during the whole process!

Charlotte very helpfull and kind she saved my day I was lost thanks charlotte

Charlotte was absolutely amazing and very helpful ! Thank you , Scott

Charlotte helped me reset my password when the app would not recognize my password to access gate entry. She was patient and polite. Thank you, Charlotte!

Charlotte is superb, professional, and the best!

Charlotte was of great help!

Charlotte was a great help and made it an easy process.

A wonderful experience all the way around. Charlotte was awesome and extremely helpful!

Charlotte has helped us good and made it so much easy to access the door so much help

Charlotte she is excellent and she helps in many things. She helped me understand the move in process and about the property. She was so helpful.

Charlotte was so helpful. The property always looks great and she is always a delightful to see when we are on property. She is why we still rent here. She is amazing. Thank you Charlotte for always being so wonderful and nice. Thank you Charlotte for going above and beyond.

Charlotte was very helpful and respectful!

Charlotte was very helpful, and guided us through picking the right size storage unit for the price/duration that we needed.

Charlotada es una gran persona me ayuda cada vez que vengo ala tienda me ayuda mucho es una excelente persona

Charlotte, the manager, was very helpful getting me in on the first day.

Charlotte was great and Jen great Services

Charlotte and Riley The ladies here always and helpful. Great service thank you. Very nice persons.thanl you for everything.

Charlotte was incredibly helpful in solving my issue

Charlotte is wonderfully!

Very helpful today with computer problems

Charlotte was super helpful!

Charlotte is amazing helped me settle in my new storage!

Charloteos and Riley I hay an excelente experiencia Edith treses ladres. Thank you For being helpful.

Great experience with Charlotte and the storage unit.

Charlotte was kind, patient and informative. Great customer service

Charlotte want super helpful and amazing, lucky to have her

Charlotte and Madi have been a great sorce of positive energy that even when I don't have anything to do at my storage unit, I stop to say hi because they brighten my day!

Facility was super clean! Charlotte was super helpful and understanding, would rent again

Charlotte and to Tukai is very good

Charlotte was very helpful and the level of customer service that she displays is honorable. She makes the public storage in Lynnwood a comfort to do business, and because of her I will refer this branch at Lynnwood hwy 99 to everyone who needs their property taken care of.

Charlotte help as get what we need

Charlotte was excellent. And gave excellent service.

Anna and Charlotte were awesome to help me out!

Charlotte was very good helping me

Charlotte was a great and knowledgeable person. And a lot of help.

Charlotte very helpful

Charlotte was amazing! She helped me understand the app features better, I always have a hard time remembering my code and she was able to fix that problem for me.

Charlotte

Charlotte was so great and helpful. Thank you!

We talked with Charlotte today at Public storage and she was extremely helpful and gave us a lot of good information.

Been storing my stuff at this location for 2 years now and Charlotte has been a rockstar since day one! She’s quick to respond and if she doesn’t have an answer(which rarely happens) she finds it and get back to me promptly! Excellent customer service and just a very nice human being!

Charlotte Rocks. Play n and simple

Charlotte was amazing

Charlotte is great at what she do and she is a great representative for public storage. My experience with Hah was great whenever I come there with my aunt Fatou who is is very friendly towards absolutely

Charlotte was very helpful. Thank you!

Charlotte great customer service and will come back when we need storage.

Charlotte is awesome! She was so helpful, answered all of my questions and got me the best deal! Thank you so much Charlotte!

Charlotte was very helpful with me today taking my payment and also renting me a good space to park my truck! She was very professional and a great saleswomen! She is an asset to this company and would be a wonderful addition to any company she works at in the future.

Charlotte very good service and great employee. Helpful for payment info.

Charlotte was friendly and fast helping me select a space.

A BIG thanks to CHARLOTTE ! She was such a great help getting me started

Charlotte is awesome- super friendly, helpful and explained things thoroughly!

Charllotte, thank you for your patience and helping me find exactly what I needed even though it was not your facility but another Public Storage. Cheers and thank you

Got a phone call from the office that my unit was not properly locked, and I placed my lock into the wrong hole where it can be opened. The person who called told me that they were standing next to my unit and were opening it and closing it with the lock still attached. It was my first time renting a storage unit, I took pictures after I moved some of my stuff in there just to refer back to how much space I have left. I even took a picture of my locker after checking that it's in the right hole because I did notice it was an unusual locking system. I thought it was just to make you buy their locker. Anyway, after placing my lock on my first unit I rented, I made sure the door was locked. My lock was an American Military Eagle Company padlock, an antique item that's built to last. When I went to this storage facility, I had to search for my unit door number because they were painting the hallway and only had small numbers written by the door handles. Another reason I had trouble finding my unit is because I was looking for my unique locker. I found the right unit number, but there was a completely different locker on it, and it was put in the wrong hole, making my unit accessible to anyone. I was not happy about my locker, I only have the key to it. When I looked inside my unit, most of my containers were visibly opened, and my stuff was visibly moved around. There were some boxes nearly empty. I moved all my stuff out that day. I was wondering why the management didn't help keep my door locked after they called me and how they discovered my door being unlocked.

Jen was great!! She helped us immensely with finding the right unit for our needs. And to clear up our mistake online of trying to make a reservation. Thanks for all your help Jen!!! ✨️

Charlotte was amazing. So helpful and knowledgeable!

We went here to look at a parking spot for our RV. Nathan provided excellent service in showing us the spot. There was no pressure to buy and we got an honest opinion which helped us decide that it wasn't the right fit. Thank you Nathan for looking out for the customer!

Charlotte is awesome

Charlotte is awesome 👌 👏 👍

Charlotte is a wonderful personality and great customer service and any one who work with her is a fortune

Charlotte was great 👍

Charlotte was super awesome and helpful !!

Great checkin.

Charlotte was great, professional and friendly. She helped up understand the matrix of pricing options as well as storage options. Hope to see her again.

Charlotte was fantastic! She is patient, informative, helpful and friendly! Rare customer service these days!!

Charlotte was excellent and helpful

Charlotte was helpful and did good at helping me with reservation.

Charlotte is very sweet. She has a charming personality. Thank you for the friendly service.

Marty was awesome!

Charlotte was super helpful.

Lemlem and charrlotte were awesome and very descriptive and helpful on what we needed! Would recommend them for any questions or help!

Charlotte is like my favorite bartender. I can go anywhere for a drink. But what makes it a destination is for her energy and smiles! Public Storage staff make my day better. Tigerbob!

Charlotte opened the store to rent me a nother unit, even though she had to go to another store. She is very nice and helpful. Thanks to her!

They increased storage unit rental cost without improvement of damaged doors to storage buildings , the door to the building your uniti is in does not close. No lights in your unit very dark the walk way lights up but no light in the unit . Staff is friendly though .

Charlotte is a fantastic manager, personable, professional and thorough! Made renting a unit a breeze. High praise!

Charlotte is super patient, helpful & friendly!

Charlotte. Very helpful and nice easy to talk too

Charlotte does great customer service .

Charlotte and Madi very nice helpful and respectful. Regina was very rude, mad and didn't want help me make payment on my space and turned me away. Told me to come back tomorrow, even though she was in the office.

Charlotte She was great sales person

Charlotte

Not terrible pricing for this side of the state. The location is on a busy highway, so be careful getting in and out! Especially with trailers. The facility is small, and the area for parking space rental is tiny and gravel, hopefully secure enough for my storage! Finding a parking space less than even $300 a month was looking impossible, so I’m glad I found this place. Charlotte (manager) is awesome, helped me park and everything. I was told my payment upon move-in would be my auto-pay, but alas that was untrue, as I got a notification that my autopay is not set up, so hopefully no late fee is incurred. Overall, decent place for better price than most others in the area. Charlotte is a rockstar.

Charlotte is amazing!!! Her patience was very helpful in a stressful situation!!! 5 stars!!!

Charlotte is excellent. Super helpful on my first day. Friendly. Give her a raise!

Charlotte was very helpful and most importly CALLED ME BACK.

Charlotte was super helpful, appreciate the ease and speed of getting checked in. Thank you!

Great customer service Charlotte provided! 5 stars!

The lady who helped me by The name Charlotte was very helpful and very kind. 5 stars indeed

Charlotte, was amazing on explaining how things are done with my daughter first time experience as a full adult on adult responsibilities.

Good help from Charlotte

Charlotte she is very good at what she does. I appreciate that. She needs a raise. When you got good people, you need to keep them.

Charlotte was amazing the property manager. She made the smooth transition ,she was friendly ,she was kind lots of humor. I highly recommend the storage unit. Thank you Charlotte🙏🏻💕

This was my first experience in many years with finding a storage space and Charlotte was VERY helpful, super nice and patient, giving me time to look at different spaces and answering ALL of my many questions. Thank you Charlotte and I look forward to renting space at your location.1-24-22 I had to change my space on move in day as it did mot measure the size I was remting and Madi was AWESOME! She worked tirelessly to find me another space with closer dimensions and then made sure that everything else was taken care of so I would not have any stress. VERY FRIENDLY AND CONSCIENTIOUS TEAM. THANK YOU! 2-6-22

Charlotte I AM PROFOUNDLY GRATEFUL FOR ALL OF THE INVALUABLE ASSISTANCE CHARLOTTE GAVE ME TODAY! SHE ANSWERED ALL OF MY QUESTIONS VERY COMMENDABLY. AND PATIENTLY. SHE IS INDEED A MOST INDESPENSIBLE RESOURCE TO PUBLIC STORAGE.

Charlotte is soo helpful and courthouse

Marina and Charlotte they did a great job

Charlotte was wonderful and very helpful

Charlotte was great!

Charlotte was wonderful and very helpful with helping us get into our space. She was nice and very professional in her duties giving us a good experience overall.