I’m not giving public storage a 5 star (they have a rat problem) but I am giving Michelle a 5 star. She’s been the best property manager since I’ve been here. Highly recommend her customer service.
Michelle was wonderful, quick and easy storage unit! Thank you :)
Purchased a storage unit on an auction and got great customer service very friendly organized thanks Michelle!
Michelle is amazing! She's always very happy and nice and personable. She knows us even though she doesn't see us very often.
Worse place ever!!! They agreed with me for one year for a price, and 3 months later they increased the prices by 70$ per month without saying anything. I called and they said they don't have any contract and will not do anything. But I do remember agreeing with the price for one year with the lady on the phone. Anyway... find another place, they are just awful
My family and I have been going trough a rough time, so I had to recommend this place…. Great place, they have been so nice and Mrs Michelle has been so awesome with the emotional support and all!!!! Thank you so much!!
Michele was super helpful and managed to save us alot of money.
Michelle was friendly, helpful, efficient & knowledgable!
This place is a Joke they did not honor my $1 move in and tried to say it was not advertised
Than they raised my rent from $164 to 215 and now charging me $254. Who can afford these increases. In 3 to 5 years it will be over $654 at this rate who can afford this. I understand $10-$20 raise but $100 raise is ridiculous. You called to talk to them and they’re rude.
Michelle is always a great help and made the years I was in storage much easier.
Really great space and very affordable. Tye property manager, Michelle is wonderful. Before going on a trip, we had stored our entire stuff here. However we had forgot to lock our space. She quickly reached out next day and pointed out our shutter wasn’t locked. since we were on a trip, she took the initiative to use one of the public storage locks and gave us the keys once we were back. I am utterly grateful for her.
Michelle is the person to see at this storage. So Helpful! Girl Power!!!
Was desperately looking for a parking to park my trailer. Unfortunately I didn’t get the name of the nice lady that helped me out but she was amazing and kind. Will definitely recommend.
Michelle was super helpful and answered all my questions setting me up with my new storage space.
Everyone was very kind and friendly. Very knowledgeable too.
Very polite and efficient service. All my question answered. All my concerns dealt with.
Thank you.. still very helpful
The Staff are absolutely fantastic.
Michelle, was extremely help and made my storage experience wonderful. She even helped me move som of my stuff out as I rushing cleaning out my united. She truly amazing even her personality 10 out of 10
Michelle is always helpful and amazing! Every time we are there she checks in with us to make sure we have everything we need. I always see her cleaning and taking care of the grounds. The area around doesn’t seem like the safest place to be, but Michelle makes this place feel a lot safer because she’s perfectly attentive.
Very wonderful experience. Michelle is excellent! Thanks so much for your help!
I love this place and the employees are wonderful and very helpful. Michelle is always very helpful and wonderfully happy to assist with anything, great person. I have never had a question unanswered. I feel my belongings are very safe and secure at his place, I would recommend to my close family and friends
Great service, friendly, and secure place to store
THE MANAGER MICHELLE AT THE HWY 99 LOCATION IS ALWAYS SUPER FRIENDLY, PROFESSIONAL AND HELPFUL! I HAVE RENTED HERE TWICE BECAUSE OF HER! SHE ALWAYS MAKE SURE THE PROPERTY IS CLEAN AND I ALWAYS FEEL LIKE MY ITEMS ARE SAFE THERE! IN ADDITION, THE PROPERTY IS WELL KEPT AND ALWAYS CLEAN WHICH I REALLY APPRECIATE! THANKS MICHELLE, KEEP UP THE GREAT WORK!
Michelle was amazing. She helped with everything and was super sweet
Been with this storage since 2015. Starting rental a 10x15 for little under 200. Think it was 154. Can't recall exactly. But 8 years later, they raised it all the way up to 351 a month over time. No renovations. When they found out that I was moving out, then they offered us a lower rate. Should've offered that long ago or not raised it so high. Definitely, DO NOT RECOMMEND THIS PLACE! GO RENT ELSEWHERE!
Don't answer the phone . Ever
On time and super helpful getting set up!
I had an amazing experience working with Michelle. Her customer service was outstanding, exactly what I was looking for.” “I was so pleased with the service if it wasn't for her making it all better from the time calling the 1800 number who mess up my account the first time I would never been back. She went above and beyond to help me. Thank you Michelle!
Great experience getting our unit rented! Michelle was the one who set us up and could not have been more helpful!
I loved this public storage, it was both safe, and the staff were considerate and kind. I would highly recommend this public storage if you're looking for reliable security.
Michelle made everything clear
THE MANAGER MICHELLE AT THE EVERETT LOCATION ON HWY 99 IS AMAZING! SHE IS ALWAYS PROFESSIONAL AND COURTEOUS! I’VE RENTED HERE FOR YEARS BECAUSE OF HER!
Checked in a day early and it was a breeze! Associate was very helpful and polite. Would definitely recommend!
Secure. Very nice and gelpful
Very friendly every time I talk with them
Very helpful lady. I’d recommend her services and rental knowledge. Thank you
Michelle is Awesome!!
Very Helpful!!
Needs Pay Raise!!
TJ
Raised my rent 100$ for no reason I only had this storage for like 6 months. I’m really upset it’s completely unnecessary. They have your things you have no choice in the matter I obviously signed the agreement. Can’t wait to get my stuff moved again!!
Terrible rental rates, $300+ monthly. Rates increase more than 10 percent every 12 months. recommend taking your business elsewhere.
My fiance and I just had a wonderful experience at the public storage facility, we are renting our first storage for the first time and Shayla behind the desk was a wonderful help. She was delightful and had answers to all our questions we are very happy to be running here. Thanks Shayla
Great place and the property manager was very helpful
My lease was terminated. I had until July 5th to move out soI moved out of my unit on July 2nd and they charged me for the whole month of July. I would never recommend this place. I give them -5 star rating. This is a company that will rip you off!
Did 1st months rental check in online. Showed up the morning of move in at rental office during office hours as required to get gate code and padlock. Property person watched us drive up to office and promptly left the property before we could even speak to her. We waited almost an hour calling and leaving two messages trying to figure out when she was coming back. No response. Called Public Storage call center to find out what was going on and was spoken to in a condescending manner. Told " In a perfect world, that someone would always be there during office hours". Had to leave and get a storage unit somewhere else because I had movers scheduled. Called once again to tell them we needed our money returned and we wouldn't be storing our belongings there. The property person eventually called back and said she would refund our money. No apology, no remorse, didn't care about my business.
1st time renting a storage unit, reserved 2 weeks in advance online. When we saw the unit the first thing we saw was a leak. I took some photos and went to the office. Doug was very nice, and friendly and offered us another unit right away. The transfer happened in a matter of minutes and the new option was the best. Fantastic, this is what we expect in such a situation. Definitely recommend this Public Storage location.
Very professional and accommodating. Would recommend to all of my friends and family!
Great pricing, convenient access, and Manager, Michelle is always helpful and friendly.