Public Storage Self-Storage Units at 9011 Evergreen Way, Everett, WA

If I could give it no stars I would. The manager is extremely lazy, rude and unprofessional. She does not want to help or come down from her apartment at all. I’ve wait two months for my keys and this lady could NOT care less. The whole office smells like cat pee, the manager is extremely rude even when you are trying to be extremely kind and understanding. I’m BEYOND frustrated with this company. While I waited two hours for no one to show up today I did get to see that there are people living in the storage units as well and rats everywhere. This place is a mess and needs a new manager ASAP! Do not rent here!!!

Charity and Tracy checked me in, super helpful folks! Check in is easy and fast, and the units are spacious and clean!

Maria is helpful

Maria is super sweet, kind and helpful. Pleasure interacting with her. Great experience.

Mike at the front desk is very professional, friendly and helpful. Great employee.

María and Charity are very helpful

Muy amables

Excellent and secure storage. The staff here is great.

Was a convenient location for me, but unfortunately my 5×5 storage went from $59 to $119 over the course of 1 year. Rodents got into the storage and destroyed everything inside. even tho I had insurance on the unit, they said that they have limited liability for vermin and nothing was covered. I didn't have any perishables or food in there, just furniture. Management said they've had a problem with people living in units and that it is possible rats came from a unit nearby with perishables in it. Staff was friendly, just not a good fit for me

Maria and charity are awesome

Infested with rats and management doesn't care. My stuff was covered with rat feces and there was a dead rat out in the hall for days. No one ever bothered to contact me that there was a problem and your insurance will only cover if you have mega documentation so lots of photos and proof of damage and then you still have to pay the deductible first.

Trying to raise my rent to $92 for a 5x10 unit and not having access to the dumpster as a paying customer pisses me off

Just got off the phone with Doug, who provided excellent customer service for me and helped me figure out a situation with moving to a different unit. Thanks so much, Doug! I really appreciate your help!

Doug was very helpful and thorough, informed us about the hours, security, and policies.

Brian gave 100 % customer service I would recommend this storage facility definitely

**UPDATE TO REVIEW (6/15, delayed)** Within 6 minutes of posting my review, I was contacted by the same team member who had helped set-up my account. It was clear how serious they take their reviews as she apologized profusely, made sure my unit was open and ready, and requested\processed a credit for the inconvenience. I was able to access the unit and unload before picking up my child but what I appreciate the most was the genuine response and accountability taken for something that may well have been technology\data entry error related - thank you for that. Updated from 1 star to 4 stars; hopefully the gate situation will improve in time - it gets a little clustered up there as many people are either averse to getting out of their car to enter the code or, as in two cases so far, they just don't have the code on them when the app fails to work. I know the code will populate but it can be hard to read or people just don't realize that's an option. It would also be nice to be able to contact some kind of representative without having to leave a negative review to receive a prompt return call. Having said all that, I understand it can be hard to find good employees and I think you have found that in the person who has helped me (I saw her in action my first time in and was impressed); I hope she is not trying to run that all without help - I would had to see her leave from "burnout". Thanks again for fixing the situation. *ORIGINAL REVIEW* Beyond stressed and furious! I paid for 2 months of storage 2 days ago and was told all I needed to do was pull a zip tie off the unit door to enter it for the first time. Upon arrival, we realized you cannot access the gate without getting out of your car, even with the app... not a big deal but that was their "selling point" to get me to download the app. What is frustrating is that my unit is locked - no zip tie, just locked and, at 1:45p not only is the office locked\closed, but for more than 45 minutes now, nobody will answer any Public Storage numbers I call nor has there been a return phone call for the message I left for the "Property Manager" while I was still on the property. Like many others, I have a very busy and tight schedule and I now have a car full of stuff to unload and nowhere for my kid to sit at pick-up time without unloading back at the house and reloading when someone becomes available to let me into my unit. Like so many other experiences in life, customer service was great until the contract was signed.

NEVER RENT FROM HERE unless you want your personal items destroyed and contaminated by rats! Rented a unit here, and they make you pay for insurance so that they can say they aren’t responsible for the rat infestation in the units which of course they don’t warn you about. Rats pooped on and ate pictures, keepsakes, personal paperwork, art that my children and nieces had made and more. When u file a claim with the insurance company they ask if u have receipts for these items. Who has receipts for family keep sakes?! I was paying 100 dollars a month to have the things you cannot replace DESTROYED! Absolutely heartbroken and disgusted!

It was very easy to get served by the Young lady that helped me get the best deal online instead of just getting a storage unit in person she saved me around 50 dollars and being on social security that really makes me very happy I would like to thank her for her thoughtful service

Maria and Mike were Wonderful!!! Thanks guys for the great service! You got me a great deal!!

Maria and Charity assisted me and answered all of my questions regarding storage units and helped me pick out tape for my boxes because I am moving soon.

I've had a truck there for a couple years and always had great service from all the employees their. Today I went to get my truck ready to move it and Charity at the front desk was so helpful. Can't say how great the people there were.

Las muchachas María y Charity son muy amables

Charity and staff are always courteous.

I've had to move units (..needed more space..) a couple of times now over the past year or so... Charity & Maria are super friendly, helpful and have always gone above & beyond for me making the move process a breeze and also making sure that the new space more than met my needs... Thanks! REALLY APPRECIATE YOU GUYS....

Charity and Angie made renting storage units a wonderful experience — thank you!

Super positive and helpful, smoothest storage rental I got.

The Publi Storage team, here at 9011 Evergreen Way, is very professional. The Manager (Charity) keeps a well maintained and clean property. The team is always courteous to me.

Great staff being stressed out on finding a decent storage unit phone call after phone call charity help me with all my questions and calmed half of those nerves. Definitely using this location from my long journey away from home

One star , because in our unit got mice . Mice got into our packages and ate some of the plastic cookware. They Also pooped and peed all over our stuff. We had to throw away my daughters stroller, little bath , and other stuff.

Kicked out for no reason maybe I was just going in and out so much that they got annoyed

Worst storage unit I have ever been in hood you choose something else

The hours of operation could be better. They close at 9 pm . Staff stays on property but doesn't offer any security for the hight theft crime area .

Rodent infestation throughout the entire complex. The staff were unable to answer even basic questions about it, and the "insurance" I was paying for (also owned by Public Storage) looks to only cover $250 with a $100 deductible. I had a lot more than $150 in damage, but it doesn't seem they're interested in making good by their customers. Avoid this company if possible. As of this review I haven't been offered any sort of reimbursement from them, let alone real coverage for the damages caused.

Due to circumstances beyond my control, I had to get temporary storage, something I never wanted to experience...but the customer service at this location from Charity and Marie has been from start to finish exemplary. They are not only professional in their knowledge, but they are truly kind, caring and helpful. If I had a business I'd hire them away from their current employment. My profuse thanks to these two lovely representatives.

My bf and I were renting two separate units. As we were preparing for a big move. One of our units got infested with rats at some point and ruined multiple boxes of things. We didnt store any food products. When we brought it up to management, they acted like it was no big deal. There is constantly tweakers living out of units. I didnt feel safe to go there by myself.

If you have a unit in the E building enjoy your new pet rat(s) and a brand new rat nest for the little guys

Great people. Clean space.

The Staff Here Is Very Helpful.. Clean On The Inside And Outside..

Rats destroyed pictures and writings that I'll never be able to replace. This was very upsetting. I was also warned that I was "loitering" and only had a certain amount of time to be in and out. (I was resorting my items out of cardboard boxes into sealed plastic bins because of the rat problem). I've used several other storage places in the past. I've never had issues anywhere else.

So far so 👍

Great, easy to work with. Good prices.

I just had my RV stolen from public storage parking lot . Josie and Marry knew people that came in and out of the Facility now with the new management They have no clue who comes in and out and I always see people sneaking right after someone opens the gate. They need better security, and their fences clipped for an access. I paid rent to have my RV stored and ceased and it’s not the case with this location.

Went to my storage and opened the door and rats had infested my unit.2 looked out of a hole in a bag that held teddy bears from when my now adult son was a growing up.i slammed the door shut and cleaned it out yesterday.lost a lot of irreplaceable things.left them 2 dead rats a broom and a floor full of rat droppings

Ian, thanks for making all my storage dreams come true!

Mary is great. Super helpful. Understanding and kind. Ty so much for your help !

Mary at the front desk is very friendly and helpful… her and Jose made my rental experience a breeze. I highly recommend them. Great customer service!

I just wanted to share my friendly and positive experience I had dealing with Mary at your facility’s! Thank you so much Mary!

Mary was awesome. She wanted for me to get off work and was very quick with getting me a storage spot. Very helpful

Awesome customer service.Mary was extremely helpful made transfer process easy

I was just visiting and it was a pleasant visit.

I don't store stuff here! Others do tho....

The two ladies in the office always so helpful and all smile everytime i walk in.

Nice clean facility... Josie & Mary have been AMAZING & super helpful! I've had to move units 3 times (needed more space) now! They've taken the time to help me find something that not only fit my needs but also fit and worked with my budget!🤑 Thanks

Very knowledgeable staff that helped me figured all the things I was not able to explained elsewhere. Thank you Mary and Josie

I’ve been storing here for years. I consistently see Josie and Mary walking the facility keeping it clean and making sure there is no loitering happening. This makes me feel safe as I have stored at other facilities in the area where there are constant break ins and people sleeping in their storage units and vehicles. This is the place to store! Thank you ladies!

Good place, safe, clean facility to keep our stuff in storage. Quiet area too to get stuff worked on in or around unit. Friendly staff. Good atmosphere.

Very nice staff. So far so good.

Josie and Sandy where both amazingly helpful and very nice

I was very satisfied fide with the speed and ease that Mary and josie gave me when I came in to do the legalities thankyoubvery much gals good job

Sandy and Josie are great!

Josie was very helpful and went out of her way to assist me. Cannot say thank you enough for the excellent service!!!

Josie is amazing she went above and beyond. Even if I didn’t live close to this storage unit I would still do business with them as long as she is there. Talk about top tier customer service. Highly recommended she’s a rockstar!!!!

Josie was extremely helpful when we had problems with our lock!

Units are filled with spiders and holes all over the ceiling, they are never cleaned, we had to look at 4 other units to realize we don’t want our stuff here. Josie seems nice at the beginning but when confronted about how to units look, she changes the way she talks to you. We asked to see bigger units and she started saying how we wouldn’t be able to afford it, that we’d have to use “our whole life savings” or “take out a loan”. I don’t recommend getting a unit here, there’s many other nicer storages at good prices not too far away from there.

Typical storage place not impressed really.

Josie is dope! She stays late to help her customers and has a pleasant welcoming persona. She makes me feel like I matter and not just another customer! She is great at what she does and is memorable and I will never forget her beautiful smile. Keep it up Josie, you ROCK GIRL!

Thiefs

Been here at this location since 2015. And the staff has been so lovely to me for years. I love Mary she is such a sweetheart. When I'm late WHICH IS OFTEN she always reminds me in a kind and sweet manner. Look don't judge me, I work nights bro. She is one of the main reasons why I've stayed as long as l have. With reasonable prices and a good location from where I live.

Great place to look at if your wanting to store your vehicles, mobile homes, RVs, trailers, boats, and household items as well. Has a open and close time for when you can't open the gate no more. Plenty of cameras to keep your stuff safe and secure

Josies service is impeccable. I lost my keys and she was on top of it, got me in my unit and everything taken care of. She's so kind and her smile just brightened my day. Thanks again Josie. Mary is ALWAYS happy to help. She was right there next to Josie assisting her on the computer to get it done quickly and easily. Their teamwork really made a difference with the help I needed. Thanks again Mary. They need more employees like you two.

I had reserved and rented a storage unit here, and subsequently had to cancel. The staff here, Josie in particular, were super helpful and hospitable. Good customer service is hard to find these days, and great customer service is even harder. Josie went out of her way to help me, and for that I am thankful! Would definitely rent here in the future if I need to! Thanks!

Great experience with Josie and Mary. I’ve been storing my vehicle here for about a year and it is the perfect location near the freeway, super east access and a very clean facility

The crews Mary and Josie are so cool and very helpful everytime I need something when I go to our storage. Place is clean and very secured.

Mary and Josie, site attendants are awesome. This location is great for all needs, easy access to 1-5, Hwy 99, out of the Seattle congestion

So i go here and i have 5x10 and my payment is only 109.00 and my sister got here 3 weeks later and she got a 10x10 and charged her 183.00 Now because she paid payed 4 days early idk but they raised her next payment 122.00 more her total is 337. Why and how can they get away with raising it 122.00 more ...she cant afford this ...why would corporations do this to random ppl and not all i didnt get bumped up at all $ Wise ....this has to be stop ill get a Petition going I don't think that they shod be allowed to raise that much ...i mean maybe 10% maybe 15% tops not a $122. more that's just crazy I'm gonna get something going here this is not right

Literally got my unit broken into and all my stuff stolen and they don’t have any type of security cameras or help to recover any of it. Insurance hasn’t even so much as contacted me back after like 2 weeks. I genuinely have not had a worse experience with any company my entire life and very much recommend you do not rent a unit from this place 💀.

Have been renting here for a few months and now they are raising my rent by 122 dollars more which is ridiculous and I'm out raged I have never been late and pay on time or a few days early. My sister has a unit too and she pays way less then me but her unit isn't much smaller the hell is going on

Josie was an incredible help to me. Overly kind and she truly wanted to help me figure things out. I had reserved a unit online and when I arrived with a truck load of stuff I realized that the door was not exactly what I was expecting and I wouldn't be able to fit my stuff through it. Josie immediately found me a new unit and was able to get it transferred over to me almost immediately with no hassle on my end. She gladly jumped through hoops to make my life easier and I am incredibly grateful to her and all the staff here. I will be doing all of my business with them from now on.

Mary was very helpful and was great at answering all my questions!

It was stolen from the parking lot my cargo trailer with things. The cost is more than $20k. No one helped or paid I paid every month $190. For all years what I rented the parking lot I paid more like $10000 total .

The ladies at this facility are always on top things. The lot is always spotless! Thank you Mary and Josie!!

I wanted to thank Mary & Josie at the evergreen way store were amazing! They help me make the transition that we needed without a hitch. Thanks again for all your help! Donald

The best run facility..a couple of women..who are so on top of conditions..I would hire them in a heartbeat!.

I was making a reservation online as the ladies Josie and Mary at the front desk were very nice helped me finish getting through the steps quick and easy took 5 minutes tops!

Staff is amazing and very helpful if you have any choice I would choose them

Very helpful staff and clean unit. Ask for Mary. She will hook you up

Customer service was fantastic! The onboarding process was efficient and the facilities were clean. Would recommend this location or storage needs.

Ms Mary and Ms Josie were very helpful and has great customer service. Be sure to purchase from the wall..

Mary and Josie we are great help! And made the process smooth and easy.