Public Storage Self-Storage Units at 9830 Evergreen Way, Everett, WA

Doug was professional and very helpful!!

Very friendly and helpful Doug is great.

Doug was super helpful and very informative on the options

Very pleasant working with Doug, he had me in and out in no time, explained everything to me thoroughly and made sure I could navigate the app and could get in a out of the gate. Definitely recommend this place.

We had to move out of our storage unit& Doug made the experience quick and easy. He had wonderful customer service skills and answered any questions we had. Thank you Doug!

Doug is a first class property manager at public storage in Everett Washington

Doug was very helpful and explained all the extra fees that online reservation didn’t.

Unit ok but rate DOUBLED in one year. Bait and switch or just bad business? They wait for you to get settled in then start raising the rate. It is no longer even competitive for the area. Be warned. My initial rate was not advertised as 'introductory' or 'first-year' or anything like that- it was just the posted rate.

All my stuff in my storage unit was moldy and there was nothing in it that could cause that. I never will be going there again

Doug is very kind and thorough. He was able to accommodate my needs!

Absolutely the WORST customer service on the planet. We reserved a space to temporarily store a vehicle that had just been purchased. It was a solution to a two cars/ one driver situation, that would resolve in a couple of days when I returned to WA. My partner was told that everything was set up so he could enter after business hours and park the car. That is NOT what happened. When he attempted to access the space and couldn't, he called their customer no-service line and learned the effective date of the reservation had been changed by the local office without his knowledge. It wouldn't be effective until the next day. He was stuck over 100 miles from home with 2 cars. The people at the phone center informed him they could fix the issue, but it was "too close to when they close", so they refused to correct the problem the local store created. As a result, our newly purchased car is parked on the street with the battery removed, and my partner will be making another 200 mile round trip in the morning to go back and pick it up with a trailer. This is the second time we have had an unsatisfactory experience with Public Storage. A location in California gave an incorrect parking space number to park a car that we were storing. It was THEIR error and WE had to pay a towing company $200 to move it to the correct space, since we were working several states away. I will NEVER do business with these incompetent people again.

Worked with Mr. D he was so amazing help us and showed us everything we needed to know for an easy access to our new storage

Great customer service Doug it's amazing

Doug was awesome

DOUG TAKE THROUGH THE RENTAL PROCESS AND MAKE A WONDERFUL EXPERIENCE TO COMPLETE THE LEASING THANK YOU DOUG!!

Dough is the best at helping and supper friendly best storage spot ever !! Highly recommend

Ive had nothing but good experiences here. Ive been using them going on two years and the property is kept as clean as can be. I struggled with the raised rent and may have to move down a size which wont fit all my things so instead of saving my items and storing them, ive found i now have to get rid of over half my things . Other than the rent increases, im happy with management and how well the property is cared for.

Doug is awesome keeps the facility quet and clean

Doug was very helpful and patient, he tried to help me to get the good deal, and explained every details I need to know. However, the storage itself is pretty dusty and smelly.

Very helpfull and great to work with.

Doug has taken phenomenal care of us. From helping us get our unit and making everything easy. He checks all the units daily himself which know for a fact, because the day after I rented my second unit, I had the lock on insecurely and he promptly put a lock on and gave us a call. 5 stars, awesome service. Highly recommend! Thanks Doug!

Doug was awesome it was a simple joy to get set up! Highly recommend this location.

Doug he was a nice person he showed us everything while we wanted to know about the space of the storage really nice person🙏🏼😇

Doug was very good customer service he was so helpful getting my storage handled getting me in fast and easy

Doug was awesome, so helpful and thorough but got it handled quickly!

Doug was helpful and professional! He answered every question I had. He was a wealth of knowledge.

Doug has been such a help! They are an honest storage unit. They tried to find the best storage for me for the best price, and didn't try to upsell me anything I didn't need.

Doug was who attended me today, & I’m glad he did ! He was very helpful & very thorough with explaining everything I needed to know . Thank you !

Doug provided excellent customer service and got us taken care of quickly!!!! Good stuff!!!

Doug was super helpful, efficient and communicative. Coming so far out of town he made it easy to manage every step of the way, explaining things well. I like the app and the tech. Thanks again!

Very good customer service two thumbs up for Doug

Doug was a great help !!!

Very excellent work Doug!

Go see Doug for your storage needs

Very helpful thank you so much Doug

Doug was very helpful and patient. Very thorough and was fast.

Doug was amazing ! Answered all my questions with ease & positivity !

Came in to get a unit, Doug was extremely kind and fun to work with. Would absolutely recommend anyone coming here

Doug was wonderful to work with! Very kind and awesome customer service

Thank you doug for explaining it to me

Very good experience with Doug. Extremely helpful and thorough. Made it a nice experience.

Great experience

Doug was very helpful in the onboarding process

Doug has been very helpful with excellent cuatomer service. Thank you!

Doug was awesome!

Went to this location to rent a unit at another location that had no employee there for the day. Doug helped me and went beyond what I've found to be typical customer service at any storage faucility I've rented at. I wasn't even a customer for his location, and he made sure i was taken care of and in my unit right away. Im hooked on public storage from here on!

Doug was fantastic in helping me quickly get into a unit!

Staff are very friendly and helpful. Doug was great during check out. The reason for the 4 stars is the price. It was a great introductory price but after that it skyrocketed. Great staff, location was good, price left something to be desired but overall it was a good experience.

Doug was a great customer service guy, I got my unit perfectly and quickly! Thanks Doug!

Kimberly is thee BEST! We almost missed her at closing, we called and told her we are on our way, she waited for us to arrive. Fabulous customer service!!

Kim is amazing and she & the staff are very friendly & helpfull.

kimberly was super nice and very helpful!

The people are friendly and amazing. Highly recommend this facility.

Great place very clean and well kept. The property manager was really nice and informative! She was able to recommend good units that would fit best for what i needed.

Kimberly was very helpful and nice. She showed us all the deals and offers available.

Doug did awesome !!!!

Doug is wonderful and sweet

Kimberly gives great customer service..

Kimberly was wonderful. Very informative and she made customers out of us!

Kimberly was very helpful.

Kimberly is the best. So friendly and helpful.

Kimberly was honest, helpful, and straight to the point.

Kimberly with Excellent service! Friendly and organized! Very well kept property!

Unfortunately, after my storage was opened, my rates continuously raised over 15 percent every 2 - 3 months. I would not recommend this storage company to individuals on a budget or low income individuals. Further, the Public Storage property manager, Kimberly, made it difficult for my elderly disabled house bound mother to make an account correction before her death. After my mother's passing, I had to contact the district manager and corporate office to ensure the correction. Truly, I am disappointed with Kimberly's customer service, her rudeness, and inability to take care of the situation.

Great service by kimberly

Kimberly is super helpful and so nice! Love my storage unit it's easily accessible and the grounds are clean!

I stored my stuff here for over 2 years. Kimberly my property manager was super nice and always very prompt with calling to notify me that I had missed a payment. I appreciate the customer service here very much for their assistance and always being helpful. Thanks to Doug who helped me close out my account and issued me a refund. My only qualm overall has been my price increase on rent, these units can get really pricey after a few price hikes.

Affordable and clean property. Kimberly made renting a unit super easy!

Kimberly was very helpful and she told us everything we need to know in a timely manner and helped us get where we needed to be. We greatly appreciate her helping thought she was wonderful.

Very helpful and professional 👌

Kimberly the on-site manager is a real piece of work. I've been harrased several times about spending to much time at my unit. The thing I don't get a few spaces down from me is a couple that atleast twice a week pull everything out go thru it then stuff it all back in all while screaming at their child. Of all the times I've seen Kimberly just drive by in her golf cart and not say a thing but come ask when I'm leaving. 7-6-23 I've made a complaint to Tracy the district manager all she did was make excuses for for Kimberly. I don't do anything different than anyone else. Now that I've come forward with a complaint my rent went up $66.

Kimberly was awesome 👌

Kimberly helped me and it was very easy

Sandy is beyond amazing and so helpful! She provides the most wonderful and kind customer service I have experienced in such a long time! She truly cares for their clients and helps them with all their needs! She is the reason I will continue with pubic storage!

Very friendly and helpful

Kimberly was amazing with helping get a new unit on short notice.

DO NOT STORE ANYTHING HERE, THIEVES ARE PRESENT! My storage unit was broken into and about 150 dollars of items were removed with enormous sentimental value. Don't even get me started on the back and forth between organizing them, their insurance, and the police. Save your stuff and your sanity.

Kimberly is an awesome person to work with.

Great facility, office staff always very helpful. I have rented 2 units here and always had a great experience. Kimberly in the office is wonderful.

Kimberly was really helpful, which made my first public storage experience great. The entire process felt welcoming and frictionless. High recommend this location.

Rented a unit with Public Storage for years and was happy overall with my experience. Kimberly, the property manager, was helpful with my questions.

Went in today with questions and Kimberly was very helpful. She took time to answer my questions and was a nice break as other storage places I contacted were very dismissive.

Very helpful front desk worker Kimberly bin doing business with this storage facility for 2 years she always tries her best to help 5 Star 🌟

Kimberly was helpful patient and professional in showing us the units we need for my upcoming move. Whoever is her boss must be great to have such an amazing employee

Very nice peaple

The service in this storage is like anything I seen before. Kimberly always goes above and beyond putting the customer first. I highly recommend this storage.

I met the most wonderful person that worked there. Kimberly help me out and she had made my first time experience there exceptional. She made the process quick and easy.

Kris , who was subbing today from the Kenmore store was absolutely awesome to work with ! Public Storage is in good hands with her ! She was A #1 helping me getting me into a nice storage area .She is definitely a shining light for your company ~ she made my day !!

Public storage is a great place to rent from. I am renting from this property and they are really great. I haven't had any issues at all. I've been renting for about 3 years now. And still great sevice.

Kimberly was great!, And very very helpful!

The property manager Kimberly is an awesome lady. She has done an amazing job making the place look great. She’s always so friendly and a pleasure to talk to. I would highly recommend this place!

Worst place ever

Mary and Josie are the absolute best. I am a property manager and we had a number of displaced residents we needed storage for. These 2 ladies went above and beyond to help get units close together. Helped me when navigating moving things in and out. I highly recommend this place.

Storage

This company has no regard for homeless or long time renters. We rented a storage space for $196.00 a month 2 years ago. They have raised the rent 2 times. Fee was at $260.00 a month. Just received a email they are now raising it to $355.00 a month 😞 everything we own is in that unit. Homeless and on disability 🤷‍♀️ my husband and I always had great jobs and hit hard times. I wish companies like this would stop making it harder on people than it already is.

GREAT PLACE LADY AT FRONT DESK SO SWEET IN HELPING ME GET STORAGE ROOM...

I like it Good customer service