Each time I have shown up during business hours they're closed nobody's in the office nobody's on the grounds
Great customer service 😇 I had my 2 kids with me so Shout out to the lady that helped me the day after Halloween . thank you for being so kind to us .
Very kind and assisted us this process. Thank you.
Angel is an Angel...very friendly, veryhelper
Public storage on R street in Auburn has been the best storage experience I've ever had. Angel makes things easy, and she is the friendliest staff member ever!
Angel was AMAZING!! I've had a terrible experience at a Public Storage in the past- & was reluctant to use their service again, but she made the experience phenomenal!
Angel made the upgrade from a 5x10 to a 10x10 easy. She deserves a raise!
Got a great move-in special the location is convenient. Love that I can access the gate from my phone. Customer service from Angel has been amazing. She's always so cheerful and a great advocate.
I had a very good exsperiance with angel she helped me pick the right storage size along with other items I would need from the storage office very polite every time I go to storage and see her.thank u angel
Angel at the front desk was quite helpful when I needed to upgrade units, she also ensured the storage space I got was clean and in great condition. She also displayed excellent customer service, being informative and friendly throughout the entire process. 5 out 5 stars thanks to her!
The facility is well kept and the on site manager Angle is Always friendly and helpful with anything that pops up.
Angel went that extra mile...
Very courteous and helpful with my needs. Much appreciated for her hard work and knowledge. Definitely recommend this storage facility...
I had my items at a different storage facility, and was not happy with the level of service. I decided to move with the same company, but to Public Storage Auburn. I spoke with someone named Angel, who with knowledgeable, and attentive, and made the transition from one facility to the other seamless. Not only did I get one return phone call, I got two within an hour! I'm happy to be moving to this new storage unit because I feel that any issues that might arise will be taken care of. Thank you Public Storage Auburn!
Lovely lady great service...
Angel at Public Storage (R St in Auburn) is a true professional who excels in providing a sense of security for customers. Her welcoming nature and dedication to safety make me feel confident that my belongings are well-protected. I highly recommend Angel for anyone seeking a trustworthy and secure storage experience.
I had the pleasure of interacting with Angel at Public Storage (R St in Auburn), and I must say that she is a truly exceptional individual. Angel's professionalism and dedication to ensuring the safety and security of my property were truly commendable. Her friendly demeanor and attention to detail made me feel confident that my belongings are in good hands.
Angel's reassuring presence and proactive approach to safety measures have greatly contributed to my peace of mind regarding the security of my storage unit. I genuinely appreciate her commitment to maintaining a safe environment for all customers.
Overall, Angel is a great person who goes above and beyond to make sure that customers like myself feel secure and well taken care of. I highly recommend her services to anyone looking for a reliable and trustworthy individual to oversee their storage needs.
Thank you, Angel, for your outstanding service and for making me feel confident that my property is safe and secure under your watchful eye.
Angel was such an unseen angel at the right moment in time. She’s quite an optimistic, outgoing and compassionate person. She’s deserves her flowers. She was my blessing in disguise today. Peace love and blessings to her always 💝
Greatest storage management! Angel is hands down the greatest Manager of any self storage across the map, and I've had my share of storage units from several different companies she's the #1 reason my dad brother and I stay here!
Rose was super helpful and very kind. We had a bit of an issue with a different employee trying to be met for an appointment and were hesitant about using this location but Rose has made everything much better and we feel we are in good hands with her. I would recommend transactions with Rose. She is punctual and easygoing and very pleasant.
Even though I didn't rent a unit, Angela was so friendly and helpful. They didn't have what we needed and she helped us look for another location. She was so nice I felt bad and not renting there.
Angel is nice and punctual I like her customer service
First of all, the manager "ANGEL" is very personable and concerned about her customers. I have had nothing but pleasant experiences dealing with her. recently we discovered that there is a rodent problem and Angel is right on top of the situation. Every time I go to my unit, she is busy cleaning. I am from Florida, and we have problems with roof rats. I kept that under control with 100% pure essential Peppermint oil (NOW brand) on soaked cotton balls in small bowls about six of them in a 10' x 20' unit. It was very effective. Bottom line is the rats can't stand it and will not enter the space. I am in unit B033 and that is what I am using. For three months now I have monitored the unit and have not seen any evidence of rat droppings or anything else that has to do with rodents. Again, I resoak the cotton balls about every two to three weeks and it's working perfectly! My suggestion for the company to see that the managers have access to this essential peppermint oil to use in the hallways and entry points that rodents would use to gain access!!! Thanks again Angel!!
Customer, Mike
I just rented my second unit. Angel helped me through the process and made it super easy!
Great location and super helpful front desk!
Angel at Public Storage in Auburn on R st. Is a very wonderful person to work with! She provides great service and always does it with a great Attitude!
Angle was Professional nice and helpful when I needed a smaller storage she helped me out thank you Angle😊
Customer service is impeccable.
The employee I worked with was Angel, and she was one... She was very polite and respectful and a sweetheart. She answered all my questions. And made the whole experience enjoyable and her smile is contagious....
Angel is the sweetest storage facility manager I’ve ever met. She really made me feel like she was looking out for me and my possessions. Definitely a person I felt like I could trust instantly.
I had one of the best experiences of customer service ever. She does a stellar of a job very polite, very professional. Always had a smile.
Was so glad someone was there and she was super nice! Loved dealing with her! Wonderful lady!
Angel she has been a real sweet heart to my self and my wife I thank her from the bottom of my heart Edward Connie
Very friendly staff. She guided me through the process and have really good advice. I had a good experience overall.
I actually feel safe there with my stuff.i appreciate honesty and I really felt I was being treated that way.
I'm. Currently renting here and the customer service I received from your onsite manager angel was and is amazing..thank you for being so great
Angel is ABSOLUTELY the best storage manager/helper I have ever encountered. She is easy to speak with, extremely helpful, and definitely CARES about the people who rent storage from her location. She was eager to assist us with any needs we had, and she told us that if anything was not to our standards, to let her know and that she would handle it ASAP.
Thank you so much to Angel for welcoming us to Public Storage! 🧡🙏🏽
Bethany is awesome. Want a great experience? Ask for her
Highly recommend Jasslynn for your storage rental needs, customer service like it used to be!
Bethany’s service was prompt and smooth. I was unsure if I wanted to stop in due to the hassles that come with moving but her service left me with relief after our brief transaction
I have had great experience with King County Public Storage since 2011. I recently encountered life-threatening health issues that interfered with my inability to promptly communicate with PS staff. My persistence to communicate with corporate was very important. I have received outstanding customer service since 2011 & Public Storage hasn't changed a bit. I highly recommend public storage when necessary. 5 Stars ...
Service is excellent. 10×15 is the unit i got but if you want good deals make sure you go online to rent the unit.
Great customer service. Was helped by Jasslyn today and previously by Bethany. Both were a delight! Thanks again!!!
Bethany is awesome she is super friendly I love her positive attitude I definitely recommend this place for her friendly service alone
Bethany gave me excellent customer service, thanks!
Bethany is always so nice and helpful every time I come to the office.
Bethany was great and helpful, makes it so easy and friendly. Highly recommended.
Bethany was extremely helpful and a joy to work with.
Bethany was very helpful and helped with app.
Thanks .
Bethany was a great help! Signed me up quick and was very sweet!
Jasslynn was such a great help!!
She is a nice person
Bethany was so helpful getting me in to a storage unit. Very clean!
Bethany she was very helpful give her a raise I give her five stars if I could I would give her 10 have a good day
Bethany is great help.Grounds are clean, very well maintained 🙂
I had a difficult time with my reservation, as I had paid online using Cash App. Apparently Public Storage does not accept this as a form of payment, however the amount had already been deducted from my bank and was listed as completed. When I went to The R Street Location. Bethany was there to help walk me through the process knowing how detrimental my situation was. She even stayed late assuring that I would receive my unit. Thank you so much Bethany!!! Your kindness and professionalism is greatly appreciated! You saved the day!
Bethany was great, excellent customer service!!
Bethany is so nice and helped me download the app
Bethany was so helpful. She made the experience smooth . Definitely recommend!
Bethany goes above and beyond for her customers!
I’m a first time buyer and Jasslynn was an amazing person great attitude and amazing customer service…….
Bethany and Sergio were absolutely fabulous! I drove all the way from Omak and got the best service ever!
Bethany
was totally helpful and awesome and very grateful I got to work a scale from 1 to 10 she gets
Bethany was very helpful and friendly she is awesome
The online experience with renting and with the covid disease flowing rampant was a success and when I needed help there was somebody to assist me thank you public storage Bethany was awesome
Bethany was excellent with helping us with all our needs like the app.
Very knowledgeable and nice. Would recommend.
Bethany was great setting me up with another unit and showing me the app thatcopens the gate!
Bethany was amazing. A great help today!!!
11/30 Just had 20k+ worth of work equipment/tools/backpacking gear/valuables stolen from my unit. Wouldn't suggest this one if you want to keep what your storing 👎and I wasn't the only one to be burglarized. Throw some RATS in the mix and that's my experience with public storage on R street....
Great experience, easy sign up, and I’m already moved in! Thank you 😃
bad customer service .... computers are always down
Adria...very courteous,and helpful.
Where to start, they don't tell you when you rent a unit that they have rats. Yes you read it right RATS, one or more got into my unit and destroyed my dogs food container (that had no food in it). Because i moved out, insurance won't help (the insurance i paid through them). They raised our rent almost 100.00 because of demand on units, really I feel that's just wrong. Yes I understand when you sign up that if you don't move out before the next month you will be charged, however we moved out on the 2nd and will still have to pay for the full month and they will still rent out the unit for that same month. That's called double dipping, just shows how MONEY HUNGRY this company is. Will NEVER do business with them again, wrong how they run their business.
I called with questions about a space and Jaylen was extremely helpful and patient. Very thankful to have spoken to such a kind person working in customer service. You don’t always get that kind of experience!
Getting a unit here was great! Adria was awesome. Process was quick after purchasing online.
Adria muy amable y servicial. Se merece 10 estrellas.
thank you for your help Adria
Adria was very helpful and understanding
Great staff very friendly and informative. Adria relayed info for me I don’t even know I needed by calling me. Great location
Adria was very helpful about the PS app that she helped me to sign up to make life easy on using.
Called with a question about my unit today. May 31st. Andrea (hope I got the name right) was very kind and helpful.
Jaylen provided me with great service!!
Jaylen I am completely happy with the great service JAYLEN GAVE ME has the best people skills I have had to deal with in the public storage workers yet thanks again..
Adria was very great she helped me change my storage to a bigger one cause I didn't realize the on I had gotta too small she was very helpful and got me a big one customer service
Jayde and Jaylen went out of their way to help me. Very courteous 😊
Jayda was a wonderful help! She had great customer service, very kind and very helpful.
Jayda was awesome she covered all the details with a smile and got me the best deal possable thank you.
I rented a space from public storage on R street in Auburn and Melissa who helped me with the storage was the most helpless person I have ever met she is awesome she does her job well and she deserves a good raise something cuz she was awesome and if you need to know my name is Debra Lee and I am a renter at your one of your storage facilities thank you
Lady that helped us was friendly and knowledgeable.
Ariel was very nice and patient with me and my sister. Getting us in and out within minutes. If I could give more stars I would.
Madison was great help with service!
Adria. She so kind and always happy to help me with everything and explain everything she is awesome
Renee was amazing! Highly recommend storing items here!