Public Storage Self-Storage Units at 14924 Richmond Hwy, Woodbridge, VA

I want to say that the facility is always clean and Vic is always helpful. Thank you.

I have been a customer for 4 years and one constant that keeps me coming back is Vic! He has amazing customer service, will stop whatever he is doing to assist and takes the time to explain policies and regulations. Vic is the definition of excellent customer service, and this is coming from a 25 year vet and current nurse manager at the presidents hospital. He deserves a raise!!!

Great and quick service. Ease of entering unit. Great space.

Great facility, very clean, very friendly staff, good security. Highly recommend.

Vic is fantastic. Very knowledgeable and personable. He helped me find the perfect size unit. Definitely recommend this property.

Vic is always helpful and kind when I need help with my unit. He has a great disposition and always keeps me up to speed whenever I have an issue, His customer service skills are awesome always via phone or in person! I would recommend this location vs any storage company!

Exceptionally clean facility and professional staff. I feel confident my property is safe. I highly recommend.

This PS location 14924 is secure and clean with convenient access. Customer Service is RATED 5-STARS for Mr. Vic; awesomeness!! This is my second rental experience at this location with Vic. I was very upset from water damage in my home and in desperate need of storage. I went to see Vic who sadly witness hearing my frantic crying self and he immediately address my challenge with such great amazing support; first he told me he was sorry to hear about my home but said he's here ready to help me. Vic looked at me with kind words -- said everything is going to be alright. In Vic's professionalism; he swiftly went through rental paperwork with me to help ease my stress and get me settled in storage. Vic - I want to THANK YOU for everything you do!!!!! You are a Godsend!!!!!

Every step of the acquisition process was very simple and short.

Very nice facility & hospitable employees. Very good specials right now. Conveniently located. Ask for Vic.

Vic really knows his stuff. He helped me find the perfect sized unit for what I'm storing. He is Fantastic. Definitely recommend this location.

So they take your money your account in good standing. But then you can’t get into the building to get your own stuff. The door has no listed business hours. The only hours are on the gate. Got there this morning cause I couldn’t get in the gate yesterday and nobody was in the office. He popped his head to yell at somebody not to throw stuff in their trashcan and tells me we don’t open till 930 shut the door come back at 10:33 and guess who’s not here yet again the guy who yelled out the door the first time.

Clean facility, very professional and friendly staff. Highly recommend

The on-site Manager, Steve was able to accurately answer all of my questions, and was super helpful to give me a tour and moved me in quickly. He also personally checked that my access code was working upon move-in. Thank you Steve.

Great facility, very clean, very friendly staff, good security. Highly recommend.

Couldn’t ask for a better facility or property manager! This has been a great experience, thanks Vic for all you do

Excellent facility and friendly staff. Highly recommend!

I'm revising my previous post. Vic, many thanks for coming through today and for the past few days. You've been most accommodating, in every way. You've kept in constant contact with me. You arranged my transfer with masterfulness. You dotted every "i" and crossed every "t"!! I appreciate your thoughtfulness in correcting a wrong. This establishment was better when they were operated by EZ storage. I was told that I needed to make an appointment to downsize my unit. I made the appointment. I showed up for the appointment. The business was closed. I called, no answer. I went by later in the day. The business was still closed. There was no sign on the door indicating why they were closed. I called the 800 number to inquire. They were clueless. But they still wanted me to make another appointment for this transfer. All they kept saying was that they had escalated my call to the district manager. It takes that person 24 hours to contact me. They only have a few smaller units left. Your customer service is subpar and your associates are unprofessional.

Steve was very helpful and very thorough with the process. He made me feel like I was an important customer and did everything in a very timely manner.

Great facility, easy to access, fantastic customer service. The QR code on the door instead of office hours is weird, and probably makes things harder on older folks who don’t use smart phones. It would be better for customers who are inexperienced with technology to have basic information posted on the outside and easily viewable to everyone.

To whom it may concern. Who ever is working today, BEWARE! Dude has had office locked a good prevent of the time there. Always with an excuse of course. Same thing with yesterday trying to get moving boxes. LOCKED AGAIN, no one in site . So if he was the one working yesterday, PUBLIC STORAGE BEWARE! YOUR LOSING MONEY! Very disrespectful. No one at the place except us. "Can't use more then 2 carts, I need you to go and unload carts." Ummm it's called common courtesy when people come up, share the carts. BUT NO ONE WAS THERE! IT WAS EMPTY. So why even go out your way? Even watching us on cameras. Try throwing 1 soda can away, office is locked, his sitting at his desk in his chair. So I throw it in the dumpster. He literally waited for me to toss the can to say no dumping........ well if office was unlocked during normal operation hours, I wouldn't have went to dumpster. Once again ALL could have been prevented with a I'm sorry I had the office locked. Instead of waiting for me to pull door only to find it locked, so I find next trashcan instead of throwing on ground, follows me to dumpster(didn't know until he is yelling behind me "no no no". Why wait? instead of saying something when you saw me heading in the direction of dumpster before I throw my can in it. MIND YOU A SODA CAN!!!!!! NOT SOMETHING BIG AND BULKY. BUT IT IS MY FAULT AND HE HAS TO PUT A WARNING ON THE ACCOUNT! For one it's not even my account, why do i care? I was there to help! For two, it all stems back to a locked office WITH YOU in it! BEING LAZY & UNPROFESSIONAL IN MY EYES!

best storage facility in the area, Vic is the best!

Just now leaving, they are closed not answering the door. I called the number listed and the lady on the phone couldn't tell me why they are closed. Another patron was there yelling about it while I was on the phone trying to figure out what to do. I had to tell the customer service lady I needed to go since they weren't going to be open for customers since she was just trying to get me to rent a unit over the phone site unseen. Maybe they are only open between certain hours, they had nothing posted. For me it was a bad experience and I'll definitely try somewhere else.

Great experience. Vic was super attentive and helpful throughout the process and really sold it for me. I had many questions that were answered both thoroughly and professionally. Vic helped me find the perfect storage unit for my needs and now the stress of getting a unit is gone!

one of the cleanest facilities in the area. Vic is the BEST!

Vic provided exceptional customer service and was very helpful. Definitely made my move in easy

Vic was so accommodating and friendly! Great asset to the company.

I normally do not write reviews but my experience was well worth it. I recently moved and needed extra space for storage and Lito made my reservation so easy and answered all the questions and concerns I had. GREAT customer service at this store. I would recommend this location to anybody Thanks again Lito

Steve is extra ordinary person really knows how to receive customer's and my visit to the storage make easy and perfect he deserves the 5 Star thanks Steve

Very helpful staff. When I delivered my boat, they came out to help me get it in my space. Thank you.

Steve at this location was wonderful and did me a great favor. My key was broken and stuck in the padlock. I was lucky to run into Steve on a Sunday afternoon who was willing and able to help me get the broken key out. It would have cost me $$ to get a locksmith, not to mention lost time. Big THANK YOU to Steve and kudos to Public Storage for scoring such an awesome employee!

Great Public Storage. I highly recommend this place. The customer service is good. The two gentlemen there are great.

Awesome service. Even helped pack my car up after my uhaul truck

This facility has probably THE best customer service I have experienced in decades in any form of business. Vic and Steve are responsive via phone, email, and in person; they help with paperwork, help with doors, you name it. They even helped with a last-minute space upgrade (with discount) when we had extra stuff show up unexpectedly. Extremely professional, responsive, and personable. The facility itself is easy to find, easy to get to, easy to access, and clean. Highly recommended.

Vic was absolutely incredible and extremely helpful. This is my first storage rental and as long as he’s the manager I plan to stay right here. I’m be

No issues with staff though but rather with absence of avenues for assistance during unforseen circumstances. The lock on my space won't latch and I can't get any help. Left messages for property manager who if 'I'm not mistaken lives on the property. No choice but to wait for office to open since 8am.

Steve was very informative about services available! Clean and spacious units.

Vic is very cool and knows his stuff! The place is very clean and affordable

Mr. Vic, Steven, and his staff are great! They are only reason why I'm still with Public Storage!!

The online service was fast and easy, Zac was very helpful with explaining how to complete my rental. Thank you!

Vic was very helpful in getting my new storage set! He’s great at his job! Keep up The good work Vic!

The best!!!!! Vic is the best and most helpful. Made my experience fast and easy. Prices are extremely fair!!!! Ask for Vic he is the man!!!!

Friendly staff. Had my things here for 18 and the price was only raised once, when public storage bought it. Ease of access and lots of carts to use. I cannot stress enough how great and understanding the staff was.

AWESOME service!!

Steve , helped me in everything!!! He is very professional and very kind, I am always calm knowing that he is going to attend me since his high level of perception is luxury!!!. Highly recommended this place and the attention that Steve provides !!!

Great storage facility, very well kept.

What a great facility and staff. Vic was very knowledgeable, patient with my many questions and concerns, friendly and helpful. There was an issue with the computer regarding the unit that I wanted to rent. Rather than push me to another similar unit Vic was determined to resolve the issue. He called me with updates and made the whole process pleasant.

Really friendly staff and very clean facility

Vic is always helpful and tentative to my needs. The facility is also very clean.

Helped a friend move some things stored here and loved the climate controlled environment. They have a good number of carts and elevators available for your convenience to transport things to and from your unit as well as bay doors out to the parking area to load and unload easily from your vehicle. This facility is well maintained and the girl assisting us was super friendly and helpful! My son had to use the restroom while we were there and we were pleasantly surprised to see how clean it was. I would recommend this place if you need climate-controlled storage.

Vic and Tierra’s customer service was amazing. Definitely the place for all my storage needs.

Vick was extremely helpful and went above and beyond what he had to do. I will definitely recommend this storage facility to others.Thanks again!

Well-maintained and spacious. The manager walled me thru the process and made sure I understood everything. Exactly what I expected from my closest public storage.

Had a wonderful experience, Haiden was extremely helpful!

What an awesome experience! My friend Jessica was great at helping me out with what I was looking for! She answered all of my questions, she showed me what size of the storage space I needed, and she helped me understand what the perks of having a storage unit is like! One of the sweetest human’s! I give public storage a 5/5!