Public Storage Self-Storage Units at 7020 Route 1, Richmond, VA

Sam Orth has gone above and beyond in helping me clear out my basement in preparation for a renovation. He has taken some of the stress out of this endeavor thank you Sam and public storage. He also came up with a plan to bring home 10 to 15 boxes a week and decide whether to donate trash or keep so that the storage units don’t become long-term out of sight out of mind places.

Sam was so helpful and polite. He is the best!

Sam is the best, If I could I would give to him a million stars!

Exceptional customer service, Sam was knowledgeable & professional, answered all my questions and provided me with all the information needed, I would definitely recommend.

This is NOT a safe place to store a vehicle. I stored a very modest cargo hauler here and it was broken into. Not only the hasp was destroyed, the door itself was damaged and now is very hard to close (after I replaced the hasp).

Sam was very helpful, customer service was great & Monday was also very kind & helpful! Thanks again guys !

This is my first time renting at a Public storage facility. Nalease and Phillip took care of me and made the overall entry process quick and easy. Very friendly staff and professional. I would highly recommend to others in need of storage.

Had trouble with account/app and was looking to change units. Called Sam for assistance. Sam took the time to understand my challenge/needs, walked me through fixing the account which a prior help person could not do, and then walked me through process for new unit. Professional, patient, knowledgeable. The perfect example of customer care.

One word: professional! Thank you guys for a great experience.

had a great experience with Sam helping fix my account

Just started using this place recently, Sam was so on top of things he even knew my name from having been the one who drafted my paperwork. The place is clean and well kept.

Thank you Sam you were great assisting me to my unit!

Patrick and Sam were very helpful with everything they were very polite I recommend public storage on Jeff Davis hwy

I had a very pleasant experience with Sam’s assistance. He was able to assist me with choosing the right storage space for my items. He’s very knowledgeable and ensured that all of my questions were answered.

Wanted to say thanks to Sam for his help. He notified me that my storage wasn’t locked properly. And also, we discussed a storage transfer. He was very informational and helpful. Come ask for Sam at 7020 Route 1.

Mike Kanita & Sam were wonderful!! Thank you so much!

Sam was very helpful

Sam and Claudia were amazing and took fantastic care of me and made an otherwise mundane task a really pleasant experience!

Sam provided excellent service, very satisfied customer!

Great Service by Sam

Sam was amazing and very helpful!!! Thanks for everything

Great sam

Good customer service

Sam is really nice , and I forgot my screwdriver, and he had me available which was huge life saver

“SAM” was excellent his customer service and knowledge was outstanding! He even saved me some money and also found me a closer location! Near my work place and new home thank you Same

Was in a bind trying to find between no way and maybe, grabbing at straws. Sam was patient with me, providing AAA service. After it was all said and done, I was given a lower rental from an increase of 121.00 to 81.00 for extension till May 2024. Him doing this, we were able to try to find an alternative later about what we wanted to do. Thank you Sam! You were a breath of fresh air in a world of hate right now. THANK YOU SAM!!!!

We had a great experience storing our items at this location. We stored our items for almost a year. There were a few times when we were late on our payments and Sam worked with us. He was very understanding and helpful. His customer service was outstanding! I would definitely go back to this specific location if I need a public storage unit again as long as Sam is still there.

These people will go and steal your things I do not recommend this place

Sam did a excellent job

Sam was great Danielle was as well .. very helpful

Sam was AMAZING!

Property Manager Sam went above and beyond to come to 5440 Midlothian store to assist me with my unit by putting in a work order that was not put in when I first bought the unit and actually got me into another unit more comparable to my needs. Thank you for picking up the slack and correcting my concerns.

Great customer service, great experience. Sam was very helpful and fast.

Sam went above and beyond with assisting and resolving issues I have had with my account.

such a great experience renting storage here! Sam was so helpful with the move in which made everything super smooth!

Sam was very pleasantly and helpful. He made sure I understood everything; pricing, sizes of units and he helped me with the app that gives access to the units, payment info, etc. You can open gate with the app. Would highly recommend. Update 12/2/23. You cannot have more than ONE user on app to open gate. I had to physically punch in gate code (which is a total hassle as you have to lift the flip over the # panel and punch in the code. You can't read the screen because the tape holding the flap is over the screen) The women at the desk couldn't tell me why I couldn't access the gate thru the app.

Sam was so nice from over the phone to in person‼️ Definitely will be using this location again!

I have nothing but love for Sam!!! He is the ABSOLUTE BEST!!!!

Sam is always doing everything he can to help

Sam is very nice to me

Sam was really helpful and professional

Very good at his job and helped more then we got out of looking around

Definitely great customer service

Very pleasant and helpful. Great rates !

Sam was super nice and helpful.

SAM was amazing! I called to ask about a lock situation and he went above and beyond explaining the process in an extremely courteous manner. He even called me back to ensure I was happy with my unit and the services provided by Public Storage. He is definitely the most professional and helpful person I’ve ever dealt with at Public Storage and I’ve been dealing with PS (many locations) off and on for 15+ years. Keep up the fantastic work Sam!

Great customer service by Sam give him more money please

Monay was great and had good customer service

So far everything has been amazing Sam is great he made sure we had everything we needed and more he gave us some waters to make we didn't get over headed. Our move has been super stressful so the unit being easy to get into and Sam's help has been the best!

Flawless transition

Sam was great

Customer was amazing 10/10

Awesome service Sam was awesome and very informative

Sam is super helpful and always available to field questions, offer Gatorade, and solve problems.

Great pricing and even better people. Sam’s cool persona and even cooler blue eyes can break through any tough exterior, and he’ll have you smiling in minutes. The app makes getting in and out super easy and the space is pest free. 10/10 would recommend.

Sam, the manager of this location, has been nothing but excellent. Just the type of customer service needed! Each time I've had to make an adjustment, he was there to assist with ease! I've had this storage for a few years. Never did I have an issue that didn't work out for my good! Thanks, Public storage, for your great service!

Sam was always pleasant. He was helpful at everything, being new to the state he was quite informative.

Sam has been very great. He has help me accomplish my goal. Great, awesome outstanding customer service. Thank you SAM for your professional wonderful service today.

Awesome place. Sam is Awesome.

Sam is very helpful Brian Greene

Sam is AMAZING! As a travel nurse it’s not always easy to juggle everything, however, Sam is always courteous, understanding, and helps me whenever I need him.

Sam was a good helper we really like him he was the best

Sam helped me out with my storage unit

I would like to give Sam an Excellent Review! He is a Friendly, Very Helpful, and Terrific Property Manager... Thank You Sam...

Customer service was excellent, Sam was the best !!!

They were extremely helpful and to the point. Recommend this location

Sam is an excellent property manager. He is courteous, helpful and knowledgeable. He always has a smile on his face and willing to help everyone.

Sam did a great job on helping me.

Sam was fantastic helped me find the best deal and guided through every step great man all around!!!

Sam has really did a wonderful job I appreciate his help thank you

Great customer service. Very helpful.

Sam was great, Awesome service!!!

Great location, can tell the workers care about this place. Forgot his name but the guy that works there is awesome, super nice and super helpful. Thank you for your help !

Mr. Sam Had Always Gave Me Good Services.

They raised prices, we move our stuff out. It was perfect before price raise

Professional ms Nalease was courtesy and very very helpful

Sam was very helpful and out going. Definitely recommend!

Sam the manager at that location did a great job setting me up with the right size unit and process was a very smooth transition into my unit.

Sam was super helpful and patient! I cut myself and like an off duty nurse he tended to my wounds (offered first aid lol). Highly recommend!

Awesome experience, in/out processing was smooth and quick. I stored my belonging for 6 months and everything was in the same condition I left it in. No bugs in sight. Their app allowed me to make payments and entry to the establishment easy. Will definitely recommend!

I just want to let you guys know that Sam has the most beautiful eyes and his customer service skills are excellent I love him he's an asset to public storage.

Our storage experience was absolutely amazing!!! Sam was extremely helpful!!!!

Sam was very helpful and explained everything in detail

Wonderful experience… I walked in and Hailey at the first seat was nice and kind and got straight too it ….

Sam is always kind and so very helpful! 10/10 recommend

Sam, was awesome today with my unit and new unit. He is an asset to Public Storage!

Sam is nothing but the best. He’s always courteous and help me with anything. I’m grateful to have someone that’s always willing to help me even when I’m not the nicest.

Sam was amazing!! So helpful!!

I personally have not used storage here in over a decade, however, when I did mgt was fantastic, and it still stays true, the mgt provided assistance so I was able to pack my car with items and able to safely drive. We are sad to see our community center go and no longer use for the storage, but I prayed over the unit, mgt, office and location. God will continue to use it to bless people.

Sam was great, friendly prompt service. Reservation went smoothly.

i would recommend this place to anyone ! Sam was so bubbly and helpful, as soon as i walked in the door he greeted me with a smile. Thanks so much.

Had to get That 💰 .. #collegehunksmovingandjunk💪

Great business

Sam and Monay are awesome and the customer service is A1 every time.. I highly recommend this storage

I rented out a unit with them for almost a year now, they have been very helpful and great customer service. I appreciate the great security they have keeping everyone’s personal belongings safe thank you. In the near future if I ever need to rent out a unit again will be with public storage! :)

Chris helped me out immensely by requesting a rate change. Thanks Chris.

Had a great experience, Sam was very helpful and informative!

Sam was the best he really made our day as we were traveling across states to make a payment. He excellent service.

Of course I recommend it 100% public storage it’s so quiet and clean and they make it easier and fast for you too move in, especially I was lucky to have sam the good employee who helped me to get my unit he is so friendly and very professional he always got a smile as soon as you walk in, always got the right answer’s to any of your questions and he is never lazy to show you what they got available, me and my partner we were working so hard on putting our stuff in it, and there he was sam with some nice cold water i wish there was more good employees like him thank you Sam!!!⭐️

Sam provided EXCELLENT service! I’ve rented storage units from other places and I’ve never received the kind of service that I did today! He was very nice, polite and welcoming! I’m glad I found his location!!! Thanks Sam!❤️

I have been renting a unit from this Public Storage for a few years now, and I can confidently conclude it is the particular attendant that works at the local property that make all the difference in your experience. In my cause I have seen staff that range from horrible to amazing. ★★★★5 Star goes out to Sam, an excellent attendant adept in professional customer service. He not only communicates well and is responsive, but also has a unique, welcoming, affirming personal energy that makes you feel listened to, respected and cared for. In my years as a client/customer here, Sam is the first and the only person who ever bothered to learn my name, remember it, and use it to address me. What a class act! The other female attendant I encountered there always acted like she does not [or even worse actually does not] remember the customer while also never followed through on client inquiries: forgetting both tue client and their requests. Rather than taking personal responsibility for failing to follow through, she would badmouth the company, saying things like "Even if I had passed on your request, they're not going to bother to fix it anyway". I was in the process of terminating/ending doing business with this facility until suddenly a young man named Sam was newly hired and eliminated my incentives to leave.When Sam came to the scene, requests started getting responded to and completed. Sam would also follow up with you to update you. He is so resourceful on several fronts. Ever since he came to this property, the compound has been super clean. I do not see trash or debris like I did in the past. At the end of the day, the lesson is that it is ALL ABOUT people--the people that work at a business--they make the big difference in how you experience the quality of the organization.

Wonderful Job by Sam and Chris. Very professional 🙏🏾🙏🏾🙏🏾👏🏿👏🏿👏🏿👏🏿

Sam was awesome today I really appreciate his help and all the information he gave me!

Extremely helpful, friendly and a darn good sales rep.

Extremely smooth experience. Needed a storage unit for one month for my home belongings while in-between apartments and it couldn't have been easier. Danielle made it very easy for me to move my stuff in, and Sam was extremely helpful when moving out. Would recommend this place to anyone looking for a storage unit.

Gilbert and Jenn were very helpful Thanks

Fantastic service! Highly recommend. Sam is the best!

All staff, Danielle, Myra, Kanita, and Sam have been so kind, professional and just great. So glad I choose this location.

Sam was absolutely amazing! Friendly and professional, I couldn't have asked for better customer service.

Sam was very helpful

Sam was amazing and patient and talked me through updating and accessing my account.

I was assisted by Sam with my inquiry about move in policies and procedures. He was the absolute best! Super professional, kind and patient with all of my questions and needs. I had been to another storage place prior to Public Storage and the experience was awful, Public Storage saved me from that previous experience!! I will definitely be recommending Public Storage to any of my friends or colleagues!!! Thanks Sam for making my experience wonderful!

I was assisted by Sam with my move in. He was extremely professional and went above and beyond to make sure that my experience was great!

Sam is great and has helped us immensely with our storage needs. Outstanding service all the time!!!!!

Sam awesome

It's a Great place

Thanks You Sam

Kaydie was beyond helpful and so was Myra. Our family has had multiple units at this location and it's always so nice and easy, units are clean and staff helpful. P.s. the app is neat!

Sam was amazing

This location is amazing its well maintained. Safe and affordable. The staff is great especially Sam. The rental process was completely remote. I have not had any issues. It is easily accessible and secure.

Myra Very sweet and very helpful

I Am A COVID BLACK MOLD VICTIM/ TRANSPLANT I OWE THEM $322. I HAVE I'M$200 THEY WILL NOT & WOULD NOT WORK WITH ME UNDER "NO CIRCUMSTANCES EITHER PAY IN FULL OR LOOSE IT IM ON A FIXED INCOME I DON'T HAVE $ UNTIL THE 3RD HOW EVIL👎👎 ALL I NEED IS A 1 WEEK REPRIEVE!! AND THEY WOULDN'T BUDGE 2 HEIP OR WORK WITH ME 🤷🤷😭

Do not rent from these guys. We were late with one payment and they cut out lock and was about to put it up for action. It was only one payment behind and not even week went by before they were gonna steal our stuff.