Public Storage Self-Storage Units at 854 Widgeon Road, Norfolk, VA

Arryan was a super great help

Rats rats and more rats I would never go back to this storage place EVER no matter if they gave it to me for free🤬🤬🤬🤬

First time renting a storage unit & NEVER AGAIN will i go to public storage. I had my storage unit from March to August & when i came back, mice went through my things. Boxes were torn through, mice poop literally EVERYWHERE. They bit through my couch and a seat apart of my balcony set. I understand things happen but the insurance that you are forced to get through public storage covered NOTHING. The lack of consideration regarding this issue tells me all i need to know about this company but it’s a lesson learned.

have been at this facility about 2 months now and I love it…. I left my previous facility due to constant rate hikes- The price here was amazing compared to surrounding storage facilities and on top of the great monthly price, they had an awesome move in special so it was mere pennies to get in the door- The customer service is fantastic- Gladys, the on site manager is so friendly and helpful- she keeps the place spinning like a top- she is always there to shoot you a friendly wave and a hello and every time I had a question or concern, she got me an answer or resolved the issue in minutes. She keeps the place clean and safe- I feel confident in storing my possessions here with her on duty- I’d rent here again in a second! Give em a call- you’ll be glad you did- thank me later!

Gladys was very professional. Nice experience!

Ms Gladys was a Great welcoming to my new storage unit! I would recommend her anytime

When I tell you I love this location. I mean it Gladys is such a great person she is always friendly and so helpful. I appreciate her and all she does.

I had a wonderful experience today with Gladys! Would truly recommend this place. Very professional

Hi I like your service it has improved to better. There no issues and your on top it thank you for your service

Horrible customer service. Don’t want to answer phones. Leave a message and don’t get called back.

Ms Gladys was the best ever

Ms. Gladys be looking out. Friendly & cheerful everytime i go there. I appreciate Ms. Gladys dedication...

Gladys and Layni have been great Mr. Great experience

Layne made this the easiest experience renting a new unit..She is so friendly and helpful. I highly recommend this facility. Thank you so much

I really enjoyed my visit at this location Layne was very informative, thank guys...jason

Always clean and very squared away.

Gladys was very easy to work with....walked up back to the unit to make sure it was exactly what we needed....wrapped it all up in minutes.

Gladys is a complete sweetheart! She’s extremely professional n has helped me over the years! You all r very lucky to have her 👍🏽

Gladys was very kind and made us feel important without rushing us with the process

Quick easy and Gladys was amazing very knowledgeable quick and gave great advice

Gladys is the best! I have had my storage here for almost a year and no matter what the issue Gladys has been so helpful and just an all over great experience so far!

Gladys the GM went above and beyond to help me today. Great customer service on site!! Really appreciated it.

Gladys is very help, friendly, communicates well & does excellent work

Gladys was such a nice person and helpful

Respawn was excellent and extremely helpful and patient.

Ms. Gladis was wonderful! Quick and very efficient. Walked us through every step.

Gladys is the best public Storage employee ever!

Miss Angel is very professional, has patience to listen and explain things clearly to clients. Outstanding young lady.

Gladys is the sweetest lady ever if you interested in getting a storage make sure you talk to her she’s a big help thanks Gladys

Great customer service skills 👏

GLADYS has always been my favorite person to see! Helped with all my storage needs including my short notice move!

Miss Gladys was very sweet and very informal.

Gladys was extremely helpful

Recently broken into, not repaired.

A very pleasant experience renting a unit at Public Storage on Widgeon Road the young man I dealt with today was very courteous and informative he went over the policy and explained everything clearly

Gladys is such a Saint. she helped me with all of my storage needs and has exceptional customer service skills. absolutely took all of the stress off of my shoulders. Great experience.

Very pleasant staff, service and assistance five star and the Lady y’all have with the Freckles ❤️🫡🤞🏾 I think her names Ms. Gladys she must have been referred to you guys by Jesus himself extremely beautiful spirit and just all around you ask me.

Brittney was so much help to me and my friend with getting our unit. Nearly sold me everything in the store lol but definitely was great help to me with my unit today.

First time using this place and had a great experience. Brittney helped me out and gave us great customer service. I would definitely use them again if needed.

Had a great experience at public with Gladys, very knowledgeable and persistent with helping and giving me advice and information to make the best choice on my unit.

If you're looking for a storage unit use these guys. They advertise exactly what they say not like other places who bait you in. Gladys helped me find the proper unit for the space I needed and provided top tier service.

Brandon and Brittney were an amazing help. Definitely recommended

Gladys and Brittney are awesome love the service

Gladys and Brittaney are wonderful.

Needs better rodent control.

Great Service

Reserved a storage online at a good rate and had to go to the office to finalize the reservation. Was greeted by a lovely lady Karen and she made the final process a breeze. Would definitely recommend this place.

Gladys was amazing and so helpful!

Leaking roof caused major damage to stored goods

Brandon and Tammy has the best service I ever had great job

I love Gladys, she's always helping me when i have questions and takes the time to go above and beyond to satisfy her customers. I have been with you guys for about 7 years and she is the main reason why im still at your location on widgeon road as there have been some bad experiences that she has helped me rectify and her customer service and personable touch is an asset to Public Storage. She's a keeper. Thank you, Steve. F

Went in today and I have to say Mrs.Brittney Woods was very professional and helpful. She answered all my questions

I moved to Public Storage 3 yrs ago from another storage co.that had a mildew issue. Monday 6-19-23 I went to get items out of my P S unit to find rat droppings all over my stuff and other damage the rats did. I paid extra for insurance but found out from the claims department at Orange Door say that the most you can get is $250. I have a sofa, dinette set, books, movies, etc. but the most important stuff is my late husband’s clothes which I had planned to make a quilt out of. The latter is the most heartbreaking. How will I replace my items with $250? Really? I pay $150 each month! Destruction of property is worth more, especially since P.S. is aware of the rat problem. I met a friend of a friend that this happened to as well. Shame on P.S. for not disclosing this info. I would have stayed at the other storage company and dealt with the mildew.

Gladis and Brittney where wonderful very professional and clean property and appreciation all their help

Gladys was great and friendly. Helped me get a new unit.

Brittney was so great helped me and my husband and was very patient very lovely lady

Brittney was so nice and sweet and very professional love the service she gets a 100/10 awesome employee

Gladys is very professional 💯

What an awesome experience Gladys went above and beyond! Gladys gave my husband and I AMAZING Customer Service, and in this day and time that truly is hard to come by. Thank you Gladys for being so Awesome and helpful every time we had any questions or needed assistance. We would recommend Public Storage on Widgeon Road, for short term or long term storage! Thank you again for making our experience smooth. Erin and Clyde Zauner

Gladys was excellent i really appreciate her help! Her professionalism was above satisfactory!!

Extremely helpful location and I don't even have units there! Very friendly as well.

My Big problem comes from the fact that I had a reservation and they said they would call me and I didn't hear back from them so when I showed up with a load of stuff to open my storage unit for a unit that had been priced at $126 a month suddenly was $175 a month I'm the disabled veteran I live on disability less than $1,000 a month and that would take $51 a month well 49 $49 a month out of my mouth or my bills and I can't afford that and the fact that it changed that much in a week I don't want to rent there I'm that life storage now $88 a month for the same size storage about three blocks away

Love it !!!!!!

I wish I could give this place 1 star. To pay something monthly to secure my keepsakes, furniture and items of sentimental value and open my unit to it being destroyed, moldy, feces, boxes ripped open by rats. Where is the pest control ? ??? And I’m sure Gladys had no ideas that there was a rat problem… (sarcasm) after she sounded so surprised and asked what unit I was in. I can’t believe the property manager is not aware of a pest issue, but there are numerous rat poison boxes. Unbelievable. I will never do business with public storage again. I am devastated. Losing all of my furniture, and items from my grandfather before he passed

I had a huge problem that most people would have flipped out over, but after dealing with the manager, Gladys, she did everything in her power to rectify the situation! She kept me as a customer & gained a new allegiance with me!

I want to thank Miss Gladys so much for her amazing efforts as a property manager at public storage at the wigeon road location in Norfolk va . Firstly she has made every attempt to do wonderful customer service for us, I can tell she takes pride in the property. We were having some difficulties trying to get into our storage unit, and she actually was making herself available to us even though it was her day off on New Year’s day on a Sunday. She waited for us almost 2 hours so that way we could get there in time so that way she could help us with our storage situation. I truly truly appreciate her Customer Service, if it was not for her we would’ve not been able to move our stuff for another three weeks. Because of her efforts I was able to get my furniture and items out of the storage when I had the truck to transport it. Otherwise I would’ve had to reschedule a time to use the truck to get my items in the next time I would’ve been available wouldn’t of been for another three weeks. So now my two-year-old can rest easy at night with all her toys in her items in our new place. Thank you so much Gladys for all your work. The place is sparkling clean, I would highly highly recommend this storage facility to anyone. It had the best deals in the best customer service. You can tell Gladys isn’t just like regular employees, she takes pride in her work, followed up with me multiple times to let me know she was out of the office and she’d be out on property and to look for her car . Just can’t think her enough for her time and consideration. I really wanted to leave a good review for her thank you so much Gladys !

Zach was extremely helpful. Very awesome service!

Mrs Gladys was great. She's very helpful and good customer service. The facility and units are nice

Ms Glady is a lady who works here brought up in many comments, this is not due to the fact she is a good worker but rather will refuse to do the bare minimum of her job unless you write a review for 5 stars with her name is attached to it. This is direct violation of the Customer Review Fairness Act and a complaint will be filed to the Attorney Generals office at all haste

Thank you so much Christine and Gladys for your amazing, swift assistance with my rental. Thank you!!

Gladys is the best

She very nice well mannered excellent customer service ms.Gladys

Gladys was expedient and very halpful!

Mrs. Christine G. was amazing help today. I am getting ready to deploy and she was quick and very nice. I will recommending this storage facility to my fellow members.

Zach was upfront and knowledgeable. I appreciated his service in securing storage for me

Excellent customer skills

Zach was great

Jessica and Zach did an absolutely amazing job showing me where my unit was located, mentioning the app, and jjst having great customer service:) I would highly recommend this storage facility.

Jessica an Zack was so thoughtful thank you❤️

In and out quick awesome service!

Gladys was provided amazing service very informative and polite.

Miss Gladys Is a graceful, wonderful person to work with. She is kind , courteous and prompt to all that come into office. THANK YOU FOR ALL YOU DO.

I had a great experience with chirstine g she was very helpful an respectful

Great customer service. Very knowledgeable and friendly.

Gladys was amazing and made the process smooth and easy! Update after checking out of my unit (2 months later): Gladys helped me close out my storage after two months and she still has amazing service and as sweet as ever!! Thanks Gladys

Customer Service Supreme!

Gladys

Gladys and new Jess are the best!

Jessica did great!

Jessica had great service and was very friendly and helpful. She definitely deserves a big raise! 😁👍👍

Gladys is the best! She is always friendly and smiles!

Gladys is extremely professional and knowledgeable about the Storage spaces. She assisted me with an emergency move in. My family and I truly appreciate people like Gladys. I hope y'all pay her well. We need more people in the world like Gladys.

Gladys helped me a whole lot!! Excellent service!!!

Gladys was very nice and helpful thank you so much.

Gladys has been the best!

Jessica was very friendly and well mannered extremely helpful

Ms. Glad ice helped me get straight to my storage room and showed me exactly house to use my lock and key. I would have been very confused without her. Thank you so much for all of your help.

Gladys and Jessica provided great customer service and made feel welcomed!

Gladys very helpful in closing unit .

Gladys help me find the best space for my needs.

Gladys was amazing and so helpful!!! Give her a raise.

Gladys a very good woman to deal with, very alert and social, God bless....still a good woman!

Excellent service from Gladys! Each and every time after years of storing here.

I must say Ms.Gladys and Ms.Nancy are the most Helpful People you can meet. I truly appreciate your help today..May God bless you both

My own customer experience with Tidewater Storage is when you are open and honest with any unforseen circumstance when dealing with your personal belongings here at their facility they really are patient and understanding yet still going by protocol they have been very helpful and understanding with my family things and us moving in and out. Thank you Tidewater Storage.

To whomever reads this; Public Storge saved me during a hard time in my life and not only was I given a great unit I was counseled by an angel in disguise by the name of Gladys. She went above and beyond, to not only assist me, but to check up on me everytime I entered the facility. Its bitter sweet that I am finally moving but I will never forget the greatest woman alive in Ms. Gladys. Satisfied customer, Dave

Ask for Gladis, she is such a delight, attentive, and extremely helpful. I also appreciate her kindness and note taking skills to my account.

Ms. Nancy provided wonderful service to me today! I was in and out in around an hour ready to go!!

Worst experience ever with Brenda

Gladys was a great help !

I experienced many problems with this storage but management Gladys has been a huge help she’s amazing!!!!

Gladys has been there for me and my roommates. Everytime we are dealing with something, Gladys is always there to help us. So many people have come and go, but Gladys is still here working hard daily for us. We want to say thank you, we appreciate Gladys very much!

Gladys solved all my issues with a unit I had

GLADYS is a very outstandting hard working women at the front desk she has helped me and my fiance out and i have to say she deserves a raise

My gf and I had many issues with this storage place. Gladys has been my saving grace. She made everything better and helped relieve me of my stress. We need more like Gladys at the front desk!!!

Great storage facility and amazing management! Thank you for your service!

🤔 Not home but next best!😁 I use climate controlled units that are definitely warm apprx 55° during winter and around 75° during summer... 🤷‍♀️ give or take. But clean.🧐 SOME customers pack in trash bags & store food so visually I see where that can be a problem. The facility itself one ⭐ for Working Gate (I don't allow piggy back vehicles) , one⭐ for location and well lit at night, two ⭐⭐s for the STAFF! Gladys is a friendly and knowledgeable person that takes our concerns & needs seriously. 💛🤩 I did hold back a star for the outside non- climate units in the deeps of the place. They are really old and should be rebuilt for better drainage and new doors/ locks. That little area is workable but needs updating to solidify safety for the customer and support the rest of the updated facility. (Feels like a secret passage to an off road prison camp😑🛎.) But despite the little SID from Toy Story units w/hidden doors.... IT'S GREAT! Besides...Gladys' Red Carpet customer service makes up for allll that so - GO THERE!

This place has me going through so much stuff. Roof leaks, rats. Damaged property, damaged locks, doors not opening properly. And throughout the entire process GLADYS At the front office has been my saving grace She has been there since day one for 2 years now and every problem I have GLADYS is right there in my corner assisting every step of the way. GLADYS is a very hard worker and has made every bad experience better with her kindness.

Gladys was amazing ! Very professional and sweet.

Ms Gladys was very polite and helpful she made sure everything we needed was taken care of and that we understood all policies with the company. She answered all questions he had which assured she knew her business. Thank you Ms Gladys!!!! We Will definitely recommend this storage place to family and friends.

Gladys provided great customer service. I will definitely recommend services at Public Storage.

Gladys best customer serviceGladys best customer service I ever had

Very easy and fast process. Ms. Gladys was very helpful and knowledgeable on what size unit I would need and followed the proper steps to make me feel comfortable about my purchase. I will be back in the future if need be!!!!!!

Clean and air conditioned

Nancy was awesome helped me out with a unit quick and easy! 5 stars

Nancy has 5 star customer service, awsome

Ms Gladys is a welcome site as I am handicap and she never rushes me. My storage facility is out of town and it is a relief to be able to pay my bill directly with her and with so many customers she has not forgotten that information. Thank you for being there Ms Gladys.

Awesome place! Great prices! Quick to set up and easy to access! Big help from Ms. Gladys couldn’t ask for more.

Gladys was great plenty of energy and helpful

Easy access with clean grounds.

So far so good. Gladys seems wonderful!

Gladys was extremely helpful. Love the service, will refer in the future. Great customer service!

Ms Gladys was very wonderful and caring helping us as needed shes a very friendly person.

I was being forced from my home 0f 30 years and I needed storage. Already (feeling lost and confused ) The young lady at the front desk (GLADYS ) was patient with me gave me kind words and made me smile ...ANGELS are all AROUND US. Thank you Ms. Gladys and Public Storage. W Hunter

There was great service. Thanks Gladys!

This service was excellent! Thank you to Gladys for the speedy service!

Gladys did a great job getting things set up for us! We booked last minute and she was really friendly.

Gladys was awesome and gave us lots of help.

Great service! Thank you for Gladys for the amazing customer service.

Service was great. Gladys was also great.

Great public storage. Gladys at the front desk is an amazing employee; she called me personally to let me know my unit wasn’t fully secured and has been extremely helpful and welcoming. I would definitely recommend this place and will come back with future storage needs!

Gladys is super awesome! She definitely made the process is easy and answers any questions I have!

I had a great experience at this public storage. The guy Mr. Zach took care of us and made sure everything was great every time we came in to our storage. Zach had great manners and Isa great people's person. His knowledge is great in his field as well. This is the place you should store your items at because it is always being watched and protected. Thank you for my great experience with your company.

Gladys has the best customer service I've ever seen

Gladys has the best custmer service ever!!!

Gladys is a gem excellent customer service!!

Gladys is absolutely the best always very helpful!!!!!

Gladys has A-1 customer service 👍

Gladys has good service for consumers

Ms. Gladys had the best customer I came across In a long time. She took the time to explain everything to me and I appreciate that. She was patient and sweet. Thank you.

Gladys a the best ! very friendly and has great customer service

GladysWas very helpful in helping us solve our problem would recommend her for anybodyPublic StorageNeed to hire more people like herThank you Brian

Gladys was an amazing person to deal with while doing business with public storage. Very clean location and easy to access

Miss Gladys is always so great whenever I come. She gives me extra help because I’m not a technology person but she always takes her time and make sure I’ve taken care of everything the correct way.

Gladys is 100% professional, while also very friendly.

Gladys has been fabulous! Customer service is beyond compare!

Gladys is the bomb!!!

My unit was unfortunately infested with rats. Therefore, I cannot recommend this Public Storage location as a good place to store your belongings.

I won an auction and called the office to find what I needed to do. Gladys helped me understand what should do, showed the unit and was told rules to go by Public Storage

Gladys helped me out and make it very fast and easy

Ms. Gladys gave me superior customer service I would recommend this location. You have to meet her!

Gladys is a great employee she help me with everything have a new friend

Gladys was an absolute pleasure to work with. She knew exactly what to do in order to get my storage needs resolved.

Gladys was great I enjoy my time there she's a 5 star employee

Ms. Gladys was great thanks for all the help

Gladys was wonderful and delight to speak to. The storage space is clean. I recommend Widegon Rd Public Storage.

Miss Gladys has gave me the up most respect and customer service and she deserves a 6 star rating😉

Gladys is amazing!

Gladys is a superstar!!

Gladys ola cómo está

Gladys was so patient with us. Really great service.