Public Storage Self-Storage Units at 3101 Bromay St, Chesapeake, VA

Susan was very helpful

Tina was great! Her customer service was outstanding! Thanks for the great service and conversation!!

Tina is the best!! She was so helpful, patient and kind in getting my storage needs met. Tina explained all options available and allowed me time to process my decision during our phone call. Oh, btw, I forgot I reserved a space, so Tina called me right on time to get things rolling. This is not my first time working with Tina. She has been very consistent in her kindness, understanding and just wanting to make me, as a customer, very happy. Thank you so much Tina and may God bless you!!

Tina was a huge help in getting me on auto pay and the app. So much easier now.

Mrs Tammi took great care of me today excellent customer service

Staff very friendly

Public storage taking over this facility has been the best thing that could’ve happened. Tina has been absolutely wonderful and so helpful with ongoing care of my multiple spots. I am completely happy!

Just moved to the area. Needed a place to store some stuff. Saw the other reviews and I decided to check out this location. Morrigan went over everything and answered all of my questions. Excellent professional service

Linda and Tina were very nice and helpful. Thanks

Melinda is awesome and super helpful! Lifesaver!!!

Renting at this location was very easy and Mrs.Tina was very helpful and I am already recommending this location to friends

Mrs Tina was wonderful and very lovely Show me and explain everything I need it.

Ms Tammy was awesome

Tina was very helpful in getting my space rented online to get a deal. Any questions I had she was able to answer right away. Tina is very friendly and professional and very helpful! Update 5/7/24: if you bring your own lock and told that corporate will give you a refund just know that apparently it take 6-8 weeks or more for the check to come in the mail. I have been told different things from corporate from Public Storage doesn’t issue checks to it take 2 months. I have called corporate twice where one person said he would call me back but never did, my mom has even helped me because the frustration has been so ridiculous. I even filled out a survey that said about this problem and added I want to be called and haven’t. Just a heads up. Update 7/2/24: my refund check came in 6/14/24. It was mailed out in June too (so it took them a month to get the actual check in the mail. More than a month to be mailed. I fixed my rating to 4 stars due to Tina has been a good person in helping me in all of this.

Great facility. Excellent employees

Very professional!!

Tina was very helpful! Amazing service

Tina was a huge help! I love it here!

Tina was very friendly and helpful. The units look well taken care of.

Rodney was very welcome and always happy to assist me

Love this place. Tina is awesome. Nice clean property, easy access.

Ms. Tina is awesome. She is so helpful and very kind.

Tina was very professional and willing to assist with any help we needed.

Tina was great super amazing, great customer service!!!!!

Very helpful!! Super nice & explained everything.

Working with the new management has been so much better.

I had reserved a storage unit with this company, and unfortunately did not move in. During the whole process, the manager Tina was very friendly, understanding, helpful, and just an overall pleasure to work with. I highly recommend this location just for the staff alone.

My experience there was outstanding, I was helped without hesitation, Christina Jones was a very nice person who did her job really well

She was very respectful and helpful I really love her working with me today thank you for the help really appreciate it 😊

excellent service, simple process, very knowledgeable, and very personable.

This location is wonderful. It’s a little out of the way, but it’s so clean and the people that work here are wonderful. I definitely recommend this location.

Mrs.Tina got the job done , quick and easy. Thankyou very much.

Tina was super nice

Tina were very helpful and awesome getting my account out of auction an helping me get my account up to date Thank you so much for your help Tina,I recommend anyone to rent from public storage the team has been awesome!!! 😎

Chassidy was the best! She helped me get everything sorted for multiple units and was very understanding and helpful.

Tina gave me wonderful service, very knowledgeable and great smile. She deserved 10 out of 10

I wish there were a zero star option. It took 10 months and weekly phone calls for them to refund an overage paid after I moved out. Their transition from buying the original company out was atrocious! I've been given numbers to people who don't exist. A horrible business to work with.

My shero.

The best property manager ever never a time she hasn't went above and beyond.

Tine was very friendly and extremely helpful. She had a positive attitude which sold me in deciding this location was the one. She eagerly went out of her way to assist me in setting up my online reservation and helping me get the best price possible. A great example of what customer service should be!

I left a voicemail concerning an overpayment on my account. I had forgotten auto-pay was setup! Linda promptly attempted to remedy the situation and contacted me concerning it. She gave me the Customer Service number to have it resolved. She was unable to remedy at the time. Tanisha, Customer Service, was able to return my funds back to my card. It was a pleasure speaking with Linda! She was very friendly and outgoing! Had me laughing this morning! I’m thankful she immediately attempted to resolve my issue! Excellent customer service!

Jessica was very informative and excellent customer service . She has a nice smile .

Jessica is so down to earth, friendly , and easy to talk to. She was even able to help with my rate increase for 3 months ! Thank you Jessica. You're the best ❤️

Tammy was awesome to deal with and made the whole experience wonderful!

They dont ever answer the phone

Today September 10,2023 I was at my storage unit and locked my keys in my storage unit with my car keys and my keys for my lock inside. The office was open , so I walked to the office and asked them did they have bolt cutters. The lady at the desk told me they don’t carry things like that here . I just find that hard to believe because if I didn’t pay my bill they would definitely cut my lock. So I had to Uber to Lowe’s get the lock and cutters and come back to my storage to cut the lock off. The whole process took me an hour to do In the future I would ask Public storage have bolt cutters in office it’s the least you can do when I am pay 213 dollars a month in storage !! I really wish I could stop payment on my unit and have them had came of here an lock the lock for me and then just paid it once they got here..

Excellent staff

Tina helped me get the space that was best for what I need to store.

Ms Tina was so nice and very friendly and helpful.

Ms. Tina is an awesome she made me comfortable I had an issue where I to wait all day and she made me feel like I was at home! Thank you!

Great place to store.

So much nicer than the last company that owned this storage place. The manager is very friendly and helpful, thanks Tina.

If I could give less than a 1 star rating I would but I can't. My mother has had a storage unit here for a long time. She lives out of state and so do I. My mother had a massive stroke and I have taken over her finances. I along with 2 other family members have been calling and leaving messages for 1 month now trying to pay the bill and Mooney answers the phone or returns calls back. I'm really concerned now for my mother's belongings. Based off of other reviews here, I'm not even sure if making the 12 hour drive over to pay the bill would be helpful since people aren't even in the office. Tomorrow I plan to call the police I guess and do a welfare check 🤷‍♀️ idk what else to do?

Staff was really helpful

First time visiting since public storage took over. What a big change, very nice and Tina was the best, if you visit public storage please visit Tina you’ll love her

Saturday's the office is supposed to close at 2 p.m. we got there at 1:35p.m. and nobody was there in the office. Terrible customer service you can't get them on the phone during normal weekday business hours.

Get a guest wifi for your customers so that they can use the U-Haul.