Public Storage Self-Storage Units at 216 Las Gaviotas Blvd, Chesapeake, VA

I would give this location a higher review, but the manager ruined that. I rented a unit and moved out by the day I said I would. I called this morning to confirm and left a voicemail. I received a call back from the manager (Jessica?), who stated that I had not moved out. I disagreed. She said that 311 still had a lock on it, and she couldn't clear me out until I removed it. She didn't even bother to ask questions or discuss the problem. Instead, she just started accusing me of doing something I didn't do! I told her that I have the lock, so somebody else must have put another lock on. She refused to believe me! I told her to check the video footage, and she said she did. She said nobody else was there. I informed her that a truck pulled up behind us, a few doors down, and she denied that. She said that there was somebody else, but they were on the next row. I vietmaly stated that I had the lock, I was moved out by the 30th, and that I had nothing to do with another lock being placed on my former unit. She let it be known that I had to remove the lock; she had a picture showing it; and she was going to keep charging me until it was removed. She practically called me 'a liar'!! I told her that I was on my way with the lock. I called my lawyer right away and left a message on how Public Storage was trying to defraud me. At this point, I am thinking that the manager herself was the one who placed a lock on my former unit. She calls me back and says that she mixed up the locations. Isn't it her very job to make sure the unit number and renters are correct when she speaks to a customer?!?! She said she's going to go look and see if there's no lock on 311. I demanded a picture and told her that I've already contacted my lawyer. She laughed and hung up. Horrible customer service!! Horrible manager!!

I had a wonderful experience at Public Storage kiosk in Chesapeake. This was my first time going thru the process and Brandon made sure to explain how everything would work. He was thorough and paitent when answering my questions. This location definitely has competent employees.

Brenda was very helpful and kind. She explained everything to me and has amazing customer service

Helped someone clean up their storage unit today. I was shocked how the unit was dirty and had lots of cockroaches and spiders.

The staff here are amazing.

Hi If anyone sees all black terrier mix with white paws please call the human society up the street or Chesapeake animal control. He's 70lbs with a green checkered harness. He got loose inside the storage facility and escaped under the gate. Please contact me by responding to this review.

Susan is very helpful with helping me With my space

Susan is awesome! She is always ready to help out whenever I need help. Great customer service!

Susan has great customer service

Susan is amazing

Had great customer service from Susan!

Susan made our move in smooth and easy

Everything worked as advertised. You will need their lock because it fits the door properly. You might be able to save on insurance if your homeowners policy covers storage. Entry and exit using the app works well.

Susan was fantastic and so helpful

Susan is awesome and she is very helpful and encouraging and motivating person

Susan has such great customer service!

Lock and all ready to go. Offloaded my vehicles with no problem. The space for storage is as advertised and I have ample storage for my material thank you public storage

Tina was very helpful in explaining all the parts of the process and the various fees, etc. I particularly appreciated this because the acoustics in the room made it difficult for me to hear. She took the time to go over everything until I was full able to understand.

Wonderful experience with Ms. Nancy at the Battlefield Office. Excellent customer service!

What a great unit. Clean easy to get in. Helpful staff!!!

We went to check out the storage facility before we move to the area. Karen was a huge help and absolutely fantastic. She was very helpful and answered all of our questions.