Public Storage Self-Storage Units at 1024 N State Street, Orem, UT

Clean Facility, Convenient location and Friendly employees

Terri is wonderful to work with. Very knowledgeable and keeps things tidy.

She was wonderful and helped me a lot

Loved how helpful the employees were, especially Terri! Very clean place and spacious.

Terri was beyond helpful and walked us through the whole process with a lot of patience.

Great office lady

Great location, clean and well maintained. Terri is fantastic to work with. She knows what she is talking about and a great help if you have any questions. I highly recommend renting from Terri.

Terri was great she answered all my questions and help with the set up

Both Terri and Margaret were phenomenal in helping me with my rental. They were both courteous and answered every question I had. Thank you so much for the help! Edit: review updated 06/03/2024 Terri is amazing in helping me with my rental unit today, she was accommodating and understanding with me in regards to issues with payments on my account. She is a wonderful employee and regional manager, a credit to Public Storage and the team.

Terri from Public Storage is the best! She has been extremely kind and helpful throughout my renting process and was very quick to return my calls, communicate, and set everything up. She made my experience here easy and hassle free. Will be returning for my storage needs!

Smooth process, kind employees, and reasonable prices. Highly recommend

Terri was so awesome and friendly! Thanks!

Terri was AMAZING!!!! Never used public storage before and terri was extremely helpful and sweet and funny :)

big shoutout to terri, she was super helpful and polite.

Someone missed the memo that you aren’t allowed to block the driveway and couldn’t reach a staff member to address the issue.

Terri was extremely helpful and pleasant to work with. Extremely customer friendly and professional.

Terri was very helpful and kind! She was thorough in explaining the process and made sure I was aware of everything. She was patient in answering all of my questions and made sure I was comfortable

Terri you are the best! Very helpful and quick solution after we exchange a few words. Great job!

Great costumer service, Thank you very much You’re the best!

Great service especially for haveting just opened the doors in the morning! Clean space.

Incredible service from Terri made it smooth and a easy process

Terri was great and always helpful!

I normally don't write reviews, and idk if I've written a one star before, but these guys are a joke. They advertise a $1 rent for the first month, but it actually turns into $50 due to some other move-in fees. The price wasn't bad at first, but in a little over a year it (10' x 10' unit) went from $97 to $135 to now $171, all not including insurance. This doesn't merit a one star review, but what does is they charged me for a whole month's rent after moving the rest of my stuff out for 20 mins on the 1st of the month. Customer service was nice and sent an "issue" in for me but it got rejected. I get that you have policies and terms on the lease, but you have to be willing to work with people and put yourself in their shoes. Few other issues but yeah I wouldn't recommend them.

Terri did a wonderful job of getting me checked in with no hassle! The space looks secure and is plenty big for my needs.

The place is always clean, and we'll keep. The staff is friendly and helpful. I also feel good about it's location and the security they have in place.

Terri goes above and beyond when it comes to customer service! She helped answer all our questions and even helped us with lowering our bill. Would definitely recommend!

Excellent service, big thanks to Terry and Dustin for helping me out

Terri was very patient and helpful in solving a technology problem I was having with the app.

Great warm & welcoming customer service Terri helped me out & helped with lowering my bill, she made me feel VIP & I would 100% recommend her to my friends & family!!!

Terri and Lindsay were extremely thorough and helpful. They make renting a storage unit extremely easy and gave me a great deal. Thank you!

This place allowed thier employee to cancel my reservation for a lower price and sign me up at a higher price when they knew i had to move in that day. With the promise it would get fixed and the move in specials honored i moved in. But a year and a half later my unit is about to go to auction because they over xharged me every month for 15months. I tried talking to customer server a area trainer and manager and the owner all who refused to see they were in breach of contract and all i wanted was just my property out of the unit. But instead they will now see me in small claims court and have to pay for all the property in the unit, money overpayed plus interest and pain and suffering from losing important and sentimental items in the unit..... they could have avoided this but chose to be greedy and selfish. Dont rent here. The units are not secure you can climb to the top of your unit and crawl through the roof into adjoining units. So other ppl can steal your stuff. And if you lose your key....20 bucks for a new 3 dollar tumbler lock. And you can only access your stuff from 9am to 9pm and if you get locked behind the gate...its 150 buck charged to your acount for the manager to come let you out. If you know whats smart stay away from this bad business with poor business ethics.

Terri did an amazing job helping us. She gave us all the tips and tricks to storage units and keeps the place clean. Thank you!

Very clean and secure facility. Nice modern touches of blue tooth gate and security cameras. Glad I found it!

Terri is Knowledgeable polite and efficient and a fun person

Terry is an amazing person. She goes above and beyond to take care of her customers. She is always friendly and polite in all of our interactions with her. The Orem Public Storage is always clean and well maintained. All of the other staff I have encountered have always been very friendly and courteous. And appear to have taken example from Terry.

I've been here for a while now. I have had 5 units here, I have 3 at the moment. I have always been impressed with how clean the units have been when I received them, how well maintained the facility is, and how excellent the customer service has been from the office staff. I have worked with Terri a lot during my time here and she is awesome. She goes above and beyond to help the customer, and she's very diligent at her job, not only in the office but also outside making sure the conditions of the facility are absolutely perfect. I have had a flawless experience here and I highly recommend this facility!

Friendly staff, very easy to work with, all the lockers are clean, and great place to do business.

Amazing storage space and great service! Terri was fantastic and answered all of my questions and more! Excited to keep working with them.

Terri was wonderful and helpful and quick and helped my storage rental experience so easy. Thank you!

Terri was absolutely great to work with! I highly recommend Public Storage to anybody needing a storage service!

Terri has always been very polite & always helpful with us. We've always enjoyed her Texas accident. She is just nice to us.

Terri was super helpful!

Don't do business here plain and simple. Our rates have literally doubled in the 3 years we have been here. Started at $72 and ended at $140. When I finally had enough we moved out of the unit into somewhere much more affordable. However, they couldn't help but rip me off one more time on the way out by charging me an entire month when I had completely moved out on the first of the month. Yeah, yeah, I'm sure it's all in their mile long contract somewhere that was the rule but give me a break. I had moved out the bulk of the unit on a Saturday (when they were closed) and finished on new years day (when they were closed) and the unit was entirely cleaned and swept by start of business on Tuesday. This means zero impact to their business and the unit could be rented out that day. My billing cycle was usually between the 3rd and the 5th of each month so I figured I was completely in the clear. Nope! Got a lovely phone call the next day letting me know that they would in fact be ripping me off and that they wouldn't prorate the charges at all. I pled my case and apologized for the misunderstanding but it was no use. Ripping people off is just a part of their business model even after paying my bills on time and without issue for 3 years and thoroughly cleaning the unit when I was done. So do yourself a favor and take your business elsewhere unless you support poor business practices.

Teri is amazing. She always so helpful when we have questions.

I do not use this storage place but Google is not letting me delete the review.......

Had to leave a star but wanted no stars !! These people are so heartless I have made communication with the manager Terry there and told her I works be in to satisfy my account that was past due to please not sell it I have everything of my dad that has passed and children stuff. Mind you I just had got done paying them 567.0p so I didn't lose my stuff prior. I had been with the. Over a year and honestly go to PINK DOOR STORAGE THERE very understanding and wont be so hurtful and heartless

Excellent service. Terri was very helpful and thorough in getting us a unit we wanted right away. Extremely clean. Felt very friendly and easy to get going. Price is very reasonable and the facility is the best I’ve seen in utah. Highly recommend.

Terry, the property manager at this location, is AWESOME! She's always very Informative of times, other locations, the best way to avoid fees, and has been so helpful to me! She's professional and goes above and beyond including contacting other locations on the spot for me! She's great at returning calls an calling with any issues she sees as well! I would HIGHLY recommend her AND public storage to any friends, family and colleagues. Thank you Terry for making my experience with having a storage unit so informative. I surely appreciate you and all you do!

We came with questions and not really knowing pricing or what to expect but Terri was absolutely amazing. She asked questions about our needs and listened to what we were hoping to accomplish. We ended up getting exactly what we needed and more. The pricing was awesome and the Terri runs a tight ship. Everything was clean and felt very safe and very well explained. I would absolutely recommend this this storage center. If I’m being honest, I’m kinda kicking myself for not doing it sooner.

Terri at the front desk was so helpful and friendly. Clean place and easy layout.

Teri was amazing! She answered all of our questions and was more than happy to show us the unit before we signed the contract. She went above and beyond what we expected and we are so happy to rent from public storage and it's amazing staff!

Jonathan was great super helpful answering all my questions and was super respectful great customer service thanks a ton

Storage is great and the community is great! Love the service Jonathan provides to us customers as well!

If you’re thinking on moving on a Saturday I definitely not recommend these storage units. I rented a 10x5 unit they gave me a 6x4. I am calling no body answers and no solution is given by costumer service. It’s a Saturday morning and nobody is there even tho on google is supposed to be open till 5. Even worst they won’t give you a solution.

The whole experience has been great! The customer service Rep was so helpful in every way. I wouldn't take my business anywhere else, the storage spaces are convenient and it's nice having a unit inside. They have carts for you to load your things on and there's A/C and super clean units.

Terri at the front desk was so helpful and kind! She showed me the unit and answered all my questions very quickly

Terri was so very helpful. She is a beautiful woman. She was calm, patient, and clear. I really appreciated her professional assistance in renting my space!

Terri at the front desk is sweet and helpful. Top notch. But Public Storage itself is very over priced And Is raising my rent $30 every 5 months! I got fed up and found a very nice climate controlled unit about a mile further away for Half price! Woohoo! But I’ll miss Terri!

She was very helpful and took good care of us.

I have never rented a storage unit before. I had put it off for weeks because I wasn’t sure what to expect. Terry, the manager at this location made the process so easy. She gauged my needs, took me around to different units, answered all of my questions, and made the process super simple. Definitely a great experience. Looking forward to storing my stuff here. UPDATE: After being here for almost a year, this has continued to be a 5-star experience. I checked out yesterday. The process was super easy. Terri was super flexible with me on timing of my final walk through. They didn’t nickel and dime me on my way out the door like a lot of companies do. It was honestly both surprising and REALLY refreshing. Overall this was an excellent experience all around, the entire time I was there. I would recommend public storage (or at least this location) to anyone.

Mu buen y exelente servicio lo recomiendo

They are the worst I've ever used. I regret choosing to store here. Any time I pay extra or pay early for my unit, the next month they increase my rent by $60. They've done this to me several times. I don't think it is the store managers fault. It's how the system is programmed. If you choose to store here like I have unfortunately for the past 4 years whatever you do don't pay even 1 day before the due date or pay 2 months at a time. You'll be punished. If I didn't have sentimental items in my unit I would have let the unit go a long time ago. I have used many storage facilities. Public Storage is very greedy. And the worst one I've ever used the past 30 years.

Teri was very good to work with. She explained everything well and answered all of my questions.

Really nice storages

I want to see if I can get some information and was met with a very pleasant staff. Jonathan was able to help me and answered all of my questions.

Terri was amazing. Wonderful attention to detail and made sure we got what we are looking for. We sure felt taken care of. She was also incredibly kind and friendly!

The check in was very easy and seamless. We had easy access to the unit during the day and there were always carts. The unit, hallways, elevators, etc… are very clean and a great temperature. The facility was never buys when we went. The only thing to remember is that the gates close at 9 which means you can’t get in or out, so plan accordingly. Checkout was east as well.

The Property Manager, Terri is terrific! She keeps everything so clean and she’s always available to help! Give her a raise!!!!

Terri was great. She made everything super simple to understand and walked through everything with me to make sure I found everything. I definitely recommend this place. And hurry while they still have the $1 move in special!

Terri was an amazing lady who helped me move out into another unit quickly and worked with me and my needs! Amazing place to rent a unit from! Thank again:)

Terri was SUPER helping me today. She's a keeper!

Clean facilities, secure lock for the unit

Terri has been the most phenomenal manager to work with!! From the very first time she called me to welcome me as a renter to our call today as I'm finalizing my last month, she has been professional, kind, and such a good human. She has a heart of gold and so much compassion for a 'stranger' (I don't feel like a stranger to her!). She has restored my faith in humanity with her kindness and thoughtfulness. I wholeheartedly endorse this location for many reasons (cleanliness, location, etc.), but mostly because of the manager: a sweet, southern lady named Terri.

We're very accommodating, Clean facility, and we're patient.

Great place and the lady upfront is super nice and helpful! :) highly recommend this location

Terri was wonderful!

Very great experience

I had called several places to get quotes and public storage was by far the cheapest option. Big bonus that the worker there named Terrie was top notch. She was friendly, professional, patient, and kind. Which these days seems hard to find. I would recommend this place to anyone and everyone looking for storage.

Teri was fabulous, friendly and very helpful

Terry was so kind and helpful!

This place was so cool! Terri, was very helpful and very friendly! She helped me find just the right storage space for my needs and answered all my questions. Totally recommend her! Thanks Terri!

I was renting a unit for the first time. I was greeted by Terri who was very helpful and explained thoroughly the contract and presented all the information clearly. Very happy with the services provided.

Terri did a wonderful job at making me comfortable getting my first unit ever. She helped me figure out the size of the unit and any extra packing materials that I needed. She helped me set up auto payment and download the app for any additional needs.

Very nice experience. Terri was so kind and so helpful in finding the perfect storage unit for us! She took us on a tour and showed us around and the space was cleaner than other storage units around!

Very helpful informative and good old fashion customer service with everything explained very clearly. Thank you so much

Terry gave me the best costumer service she explain everything with details on the unit! What ago great place.

I purchased a 1$ move-in special. I was greeted by supportive staff and management even called me personally to welcome me. They have a useful app that can control the gate. The security meets the standards of the industry. Public storage is a great choice for your storage rental needs.

Terri was very helpful. She asked questions to better find a storage solution for me. She walked me through everything that I needed to know and was very nice. Glad I chose this storage place to store my things. :)

Great service

Terri was very nice and went above and beyond

Terri was very friendly and helped us move in with everything we need to know (:

Terri , was a lovely and amazing lady ! She helped set up our new storage unit today ! Also very polite and patient her and Margaret ( located on genvev) are such sweethearts !

Sometimes I need temporary storage and these guys make it so easy to check in and check out, plus the facility is great. I'll never use another storage company.

Great service, so helpful and kind!

Terri was very professional, kind, and helpful with getting me started with my new storage unit. The facility is very clean, very secure, and very easy to access. I am pleased to be doing my storing here and to give Public Storage my business!

Terri helped my partner and I set up a storage unit today. She was so kind and helpful throughout the entire process. Highly recommend renting here!

Service was really helpful ans they have basically everything you would need when you're moving.

Very clean facility and great service!

Helpful and persistent. Simple process in person!

Quick and too the point, great customer service.

Quick and to the point.

Terri is the best when it comes to the storage business she's always helpful and willing to go the extra mile great service

Extremely helpful, extremely nice and friendly, amazing expierence

This place is a scam they have literally doubled the prices in less than 2 years

Easy set up. Clean space.

So first off, they have a really good deal for your first month for a dollar, which is why I chose here. They were good about getting back to me when I showed interest and the facility is really nice with carts you can use. The couple bad things are that it says online that when I get there I will be paying 30$ today, but then when you do go there you have to buy one of their locks for 20$. Which I guess I know now is not super unusual, but it completely blindsided me on that. The other thing is that the lady working the desk (who was very nice besides this) had me pull out my phone right there and asked me to do a 5 star review right now. It's an uncomfortable position to put someone in, and it kinda makes me wonder how many other 5 star reviews on here are from people who don't like confrontation and just do what they are told. It's one thing to say, "hey if you like our stuff please consider doing a 5 star review for us" and, "do you have your phone? Go ahead and pull it out so you can give a 5 star review now". Just bugged me.

Terri was very helpful and professional! She’s amazing! Thank you so much for all your help I appreciate you and all your help.

Terri was very informative and helpful

Customer service was absolutely wonderful, Terri did a great job of making the process as easy as possible

Wow, a company that is honest and follows through with agreed upon pricing, add the fantastic employees, and their customer support on top of it. A stand out mention is Margaret, she went the extra mile to accommodate my disability, while being pleasant, and informative to boot. Great job! Update 1+ year on: nothing has changed, which is great, still clean, plenty of carts, plenty of lighting, etc. Happy customer here.

Terri was extremely helpful with finding us a storage unit that was perfect for us! Most importantly she was extremely kind and made us feel comfortable! Amazing customer service!

Terry was a blessing to work with! She spent so much time with me to get everything just right. Everything is clean and secure and I’d recommend this place to anyone! Thanks Terry!!

She is awesome I love her

Nice service

The manager was very kind and employees were needed to switch units. They answered everything we had questions for and tried to get us the cheapest deals available. Thanks you guys rock.

Terri and spring were so helpful with printing out how to get to my storage unit and getting a lock set up!

Terri was absolutely great! I ordered a unit that was too small and she was able to help me get something the right size and answered all my questions.

Good luck finding them there when they advertise. I've chosen to pay in person as my first experience convinced me they weren't trustworthy so I don't want to give them my personal financial information.You'll never know when they take a lunch break. I've been there in the morning a half hour after opening time and no one is there. I've written a complaint but the manager is only interested in excuses. I went there today to pay for this month and while their web site says they are open, they aren't. I've left a message with the district manager and we'll see. Addendum: Nothing has changed in the past year. In addition if I want to pay by phone, they charge an additional $10.00.

They are very pleasant and easy to work with. Have good rates, too!

Terri was very good and professional!!!

Terri at Public Storage Orem is very helpful and nice.

Terri was very helpful and kind. Great experience!

Super kind gal, made sure we got the best price available and is very thorough. Clean storage units and the app makes it easy to manage everything and has gate access.