Public Storage Self-Storage Units at 1130 Austin Hwy, San Antonio, TX

Caitlin was very professional and answered all the questions I had Keep up the great work

she was chill and straight to the point but now she's a bother

Fabulous, the man who works there is very cooperative, friendly and energized. He told me he was going took note that my unit had some very small dents on the door, almost nothing, and a small crack in the right-hand side board. It was a minor thing when I first arrived, but other than that, everything gave me a very good impression. Very clean, new, and organized.

Peggy has been an exceptional representative of Public Storage for as long as I have used them (2+ years). She Always tries to assist and offers new ideas when possible. She truly is a star!

Great Great Great Awesome customer service with the property manager Ms Caitlin I recommend to all!

Friendly environment 💚 got to do everything mostly on the phone which is pretty awesome 👍🏽, Miss Peggy was super sweet super helpful. Going to keep this place in mind for future.

UPDATE: Thank you Jesse from Public Storage for calling me and offering to help me out with pricing for the next 2 months!! You know I got emotional as it was a shock of a relief considering the stress I've experienced. But it dovetailed stress in other areas regarding not only regarding my impending move. So all of that and then someone was actually interested and interested in helping. I respect it when people ask for what they want, as you did and as I do. We don't know if we don't ask, but be prepared 50/50 either way. So when I asked repeatedly at Extra Space I wasn't simply told no, I was disregarded considering in a desperate attempt to save money. They didn't own their own "mistake". I lost respect. I made the mistake of trusting ES & not remembering my rental coverage amount, or printing the policy before I arrived. I hope I helped some else avoid that company. Sidenote, until I returned my things just now to PS I had forgotten, there is an overhead light. Extra Space doesn't have lighting in the unit I had. :-) Removed 1 star for pricing. Initially I was angry that Public Storage took over Security Self Storage and quite honestly I think everything would have been fine had Public Storage not purchased this company/property; however the worst thing about public storage is their rapid & drastic price increases. Since this is a massive company it would makes sense to offer lower prices OR fewer dramatic FREQUENT increases than other storage facilities. BUT if you need storage go with THIS company. I have not been proven otherwise but in my experience this company has scruples, they're straight shooters, they're clear-cut, there are no surprises or misunderstandings. I believe their startup fees are less expensive than others but that can change at any moment so I could be wrong on that. Also, the employees are great in that they are trult professional in their demeanor, knowledge, and their attitudes even though they receive challenging treatment from customers. I've never been treated badly or disrespected at Public Storage. I used Public Storage in Houston too many years ago and NOTHING went wrong. Comparatively, I've had very negative experience with Extra Space Storage: they are crooked, the office staff will plead ignorance about insurance even though it's their job to understand that in the state of Texas if you have the renters insurance your belongings are covered off premises (away from your home). My insurance covers over $2000, Extra Space requires up to $2000 is covered. Extra Space Storage will make things blurry and say "Oh I don't know, are you sure it covers the amount we require." And of course while I was in their building suddenly my phone doesn't work and I can't fully pull up my policy on my phone to show them the next day business day when I talk to my insurance agent he was yelling at me because they had just stole the money from me and he said there breaking the law and they know they're breaking the law and this happens all the time. I'm losing 1 month of insurance and admin fees, getting money back for the first month & the lock - they force a cable style lock on you. Of course I had no idea they use that style of lock so I did not come with a cable lock but you cannot even sign up for storage space without the cable lock in hand. This "loss" is not as important to me getting away from liars and thieves, and essentially an abuse if piwer relationship. Make sure beforehand wherever you go you have the policy ready and no the coverage. AGAIN, IF YOU REALLY NEED STORAGE CHOOSE PUBLIC STORAGE. And be nice to employees. They make move outs easy too, unlike other storage companies. Why wouldn't they, right? Because they will continue to make money with new applications being processed and that's okay. I'm moving out because the cost is too high for me now, but where I am moving in a few months has storage large enough for me. If I ever am in need again I will return to Public Storage.

Caitlin very professional

The property is clean and well maintenanced. Caitlin the Manager is helpful and courtous. I would rent here again.

Donna is fantastic. She is always willing to help!

Very helpful Does his job very well

Caitlin was a huge help! Amazing customer service and friendly!

Caitlin was very sweet and helpful, safe area Thank you for excellect customer service. I would use this unit again because of kind employees like her.

Caitlin was super amazing and friendly and very professional I highly recommend her!!!

Caitlin was very helpful

Quick and easy check-in process to get a unit. Peggy was super friendly and knowledgeable. Very helpful. The location is very clean and well kept

Caitlin Showed Great Professionalism! Her Personality & Customer Service was And is Amazing! I had to get a bigger unit .She still impressed me. Service Quick and Courteous!

Caitlin was great and very helpfhighly recommended

Ms. Peg is awesome ! Love the customer service and availability and different sizes of storage units.

She was very informative and I would definitely recommend her to others. Very kind and respectful. Thank you Caitlin.

Easy as it can be. Paul was able to get me set up and going.

I was a bit nervous putting my things into storage after the divorce. In a time of turmoil, Paul made me feel that my life that was put into creates after 20 years will not only remain unharmed but safe. It was Paul’s friendliness and confidence in the property that gave me the peace of mind to sign the contract.

Nicole is very helpful and friendly!!!

Paul was great in assisting us in going through the leaving process. Quick and simple. Thanks Paul!

As this was my first time ever renting a storage, I didn’t know the ropes, but Paul and was with me every step of the way! I had a great experience because of Paul! He was the best help and I had no issues with my unit! Overall wonderful a first time experience! ♡︎

Awesome staff that are so helpful, any issues I've ever had are always resolved in a timely manner. The boss of this location actually helped me resolve some issues there friendly and helpful I really couldn't ask for a better team at public storage it's an amazing place to safely store your stuff big thank you to Peggy the wonderful attendant who definitely deserves a raise. thank you public storage Austin highway

I ordered the wrong size container. Nichole was awesome for helping me out get the right size that I needed and for making it a really seamless switch.

Today I had the best experience with Nicole at Public Storage. She was so friendly, knowledgeable, and made everything so easy. I already feel like we could be friends and that’s so great I would totally recommend going there, Public Storage

Always quality service and great organization from Nicole and company 👍 👏

I’m incredibly unimpressed with this company’s customer service. They insisted on charging me for a full month’s rent when I was a few hours past the deadline. I had called multiple times to ask about the move-out procedures and policies and couldn’t get a hold of anyone. I should never have been honest, should have just said I completed moving the previous evening instead of the morning of move-out. Won’t be getting my business again. UPDATE: I received a personal call from the district manager who went above and beyond to make this situation right. I went from being irritated and disappointed to definitely would consider using them again. Appreciate the amends in the customer service department, way to pay attention and listen!

Nichole was so helpful!! Thank you for being so patient.

Had some questions, wasn’t quite sure how this would work for what I needed. I was helped by Nichole, who was very helpful and answered almost all my questions & concerns. Awesome sense of humor.

The awesome lady that helped me out (Nichole even gave me some popcorn! It was delicious) answered all my questions and concerns

Amazing experience! I’m new in town and this was the first storage spot I found. Nichole was dope! Very pleasant in spite of the heat and no AC. She was very friendly and definitely made the process simple, helping me with what’s best for all of my stuff. Get her some A/C ASAP!

Had great help from Nichole and had no issues.

Convenient location…resonably priced…safe and soacious. Customer service is excellent…Nichole rocked it…took some extra time to help me make an informed decision about what would work best for me and my family….much appreciated, Nichole!!

Helpful staff very clean.

Great experience

Nichole was very personable and helpful, made the process very easy for us

Nicole was very, very helpful and nice. She answered all my questions and assured me that PS is the place I should do business with.

This was my first time at this facility and the attendant Nicole was very pactient and helpful. The facility was very clean and well kept.

The young man in the front office was very helpful he even took time to find the best promo for me. Facility is very nice and clean. Definitely would recommend this Public Storage location!!

This was my first experience with renting a storage unit and I was shocked at how simple and speedy the process was. Nichole was great, super thorough, friendly, and efficient. Thanks girl!

Nice staff

Deanna was extremely helpful getting my husbands’s name removed as he has passed sway. I had the proper materials with me to prove it. I signed up for another year! Thanks Deanna! OK now I did. What do I do?

Amazing experience! Nichole helped me to understand the proper size of unit. She was very friendly and definitely made the process simple, even without the AC working in the office.

Went to this property looking for a solid and reliable storage space and was delighted at how clean the inside was and how helpful the people working were, Nichole in particular. I was able to find what I needed and feel satisfied with my choice.

My roommate and I stored here and Nichole was so helpful and made sure we knew and had everything we needed. 10 out of 10 we will recommend this place to all of our friends and family.

I am not very tech savvy but Nichole is patient with me and is always happy to help ! Great customer service skills and the place is always clean.

Paul, the manager at 1314 Austin Hwy, is awesome. He's very friendly and helpful. He helped my husband figure out which size unit he needed and was spot on! We will definitely use this storage in the future

Hi from the very first encounter of us inquiring about storage to the very last encounter we had with Nicole was the most pleasurable experience. Nicole was very professional, polite and provided many practical moving tips for storage and always was upfront. She kept her word about prices and availability and continued to offer support to see whether things were okay; so she did follow up. It's because of Nicole that if I ever needed a another public storage I would go to Nicole because her honesty, integrity, were impeccable. Overall had a great experience

Nichole is a keeper! She is very knowledgeable, friendly, and efficient.

Nichole was very warm and friendly. Great location.

Nichole is absolute best!

Peg was fantastic today when I called to check on our accounting for our units. She was very friendly and the most helpful I have come across in this company! Many thanks for making my day Peg!!

I recently had a highly disappointing experience with Public Storage on 1130 Austin Highway in San Antonio. The employee was helpful but the manager at this location wasshockingly rude and disrespectful. Not only did they fail to listen or hear me out when I had questions or concerns, but they also lacked basic communication skills. Whenever I asked for clarification or additional information, they provided vague and incomplete information. To make matters worse, the manager went as far as hanging up the phone in my face while I was trying to address an issue. This level of unprofessionalism is completely unacceptable and reflects poorly on the entire business. I strongly advise against partnering with Public Storage on Austin Highway in San Antonio. Dealing with such disrespectful and unhelpful employees is an experience that no customer should have to endure. Save yourself the frustration and find a storage facility that values its customers and treats them with the respect they deserve.

Mrs. Peggy did an awesome job and helped save some money. HALLELUJAH

This place was a complete nightmare, but my issue was resolved. If you are military, please seek else or rent or own a home that provides all your storage needs. In September of 2021, there was a burglary in my storage closet. The storage closet contained all of my CIF/Deployment gear—also, some personal belonging in there. The manager did not release nor find the video footage of the personnel that took my processions request by the SAPD detective. I did use their insurance and USAA insurance to receive money back. This place has sneaky management and they are bad for business. If I could I wouldn’t reward them any starts.

Jordan was very helpful

Is good for leaving dorm supplies as a college student. the smallest space held most of my stuff including a mini fridge, microwave and 20 other items. for a good priced unit, it’s a good place to pick.

Security Self Storage on Austin Hwy, had excellent service. Everything was thoroughly explained, I had no questions because all of them were answered. Friendly, personal. My storage was such a neat, clean well maintained unit, I felt very safe and comfortable storing and removing items. Highly recommended.

Chris was such a help! Process of renting a storage and ending my time with the storage was so simple.