horrible website.after an hour of agreements, reservations and adddenums..payment failed..local representative said" it's a 1st come 1st serve basis " yet website clearly displayed what units available and when.. going else where for my storage needs....you must learn a foreign language to ATTEMPT to contact customer support
Problem solved...thanks so much for your empathy and understanding
Mary Ann was very helpful and informative with getting my college student the proper storage unit.
Donna at Public Storage is the absolute BEST. She is super friendly, helpful. patient and caring. She helped me with a bill issue and always goes about and beyond for me and my staff here at the American Heart Association.
Donna the manager has always been very helpful and sweet! I have had storage here for almost 2 years. The kiosk was easy to use and after comparing prices around the medical center I found that this we the best.
Donna has been a great help everytime I see her 🙂
Donna was perfect assisted me in everything
Donna is very pro8and helpful. Love her smile
Donna is very helpful and friendly. The property is very clean and I witnessed Donna doing a great job.
Donna really great service at public storage
Donna was very professional and friendly and. I love the cowboy hat.
Great location! Donna has always been so helpful!
Ms. Donna went the extra mile. Very professional and courteous.
I just got a climate controlled storage unit and prices r not bad. Had an amazing experience with employee named Donna 😁 !!!! She went above and beyond to help my family and I . THANK YOU Public Storage!!!!
Donna was very helpful sweet and an excellent person thank you Donna for being so kind and nice
Mary Ann was very sweet and helpful!
Donna thank you for helping me with my problem Excelente customer service from her .. thank you
Doona fue de mucha ayuda y muy amable me ayudó mucho y muy servicial
Couldn’t have had a smoother move in process, ty for making it easy!!
Gotta love Donna and the hat she wears is amazing she is just amazing please keep her here
We have been here with 4 years and Donna has been super helpful with any issues or questions we have had. Def recommend speaking with Donna😊
I went to other public storage down the RD.
Mary Ann gave me the best customer service she has the best attitude!
Donna made getting a storage unit a great experience! She was very knowledgeable, and took me step by step through the process making sure that I had everything I needed. The best part was that she did it all in a great cowboy hat! The location was clean and in order. I highly recommend using this location for your storage. Donna made getting a unit an easy, fun experience!! I highly recommend it!
Donna was very helpful cowboy hat was great
Donna is a great asset to this company. Thank you for the excellent care and kindness
Donna was more than helpful. Beautiful facilities
Donna Is a very property manager. Always ready to assist us in every way. Her hat Is great
We have been using Public Storage for years. The only claim we have is that for some time there was a glitch in the key pads that made entering the building impossible. It took some days to get this resolved. Other than that we’ve received excellent service. Donna is always happy to help and always makes her self available for anything you need.
I got everything moved in and it was a great experience. Donna provided the best customer service. Awesome awesome job.
Great service, great energy and very efficient when emergencies occur. This location is awesome.
Mary Ann is kind and super helpful. She goes out of her way to help. Her customer service is 5 star!
Very helpful customer service very happy you need more of her thk you very much .love your hatvery nice lady thank you
Fabulous!!! Donna was fabulous, fantastic, very knowledgeable in helping me with my new adjustment!! I totally recommend Public Storage facility with the assistance with Donna !!!
donna was nice and has an amazing hat :)
Donna is very nice and helpful. Thank for your service. Got job
Staff member Donna is very helpful!
Management is difficult to deal with and I do not appreciate the harassing calls when the fault is on your end . Very unprofessional
Great place ms.D is so nice
Donna does such great work assisting others and up keeping the facility.
Donna was an excellent CSR very atentative person, recommend her for every rental at this place
Very nice they do go a bit overboard on security to get in but I would rather have that then no security and have all my stuff taken
MaryAnn helped me with the transfer of the storage units in a very professional and respectful way. I highly recommend Public storage on Fredericksburg in San Antonio.
Donna is the best and I love her personality and hat!! Excellent customer service!
Donna was a great help trying to locate a cart. I just got a storage yesterday and was lost. Thank you for all your help
Donna the best property owner.
She always calls before I'm due for payment.never fails to make me laugh .always cleans the property looking clean enough to fry an egg in summer.
I’m so glad we returned to this location! Donna is a great customer representative for Public Storage! She was so friendly and helpful with all the resources Public Storage has to offer, she made sure we were comfortable with our decisions. She took the time to give us a little walk through, although we had being previous customers. We really appreciated that, I will definitely recommend Public Storage. Thank you so much Donna!
I had an amazing experience storing my items at this facility. The property is always extremely clean and updated. I've never had any issues renting a space here. I highly recommend to anyone! Donna has been amazing, professional, and extremely helpful! Great job
Easy access to our unit at all times needed. Clean unit & friendly staff to help throughout the process. Kyle helped us answer questions about the process on property during our move in!
Convenient location, well maintained, and an excellent assistance buy Mrs Donna. Definitely will keep on renting here
Donna and Maryann assisted me at 2 different locations to find the perfect unit for me. Great customer service!
I would like to say thank you to Ms. Donna who is always a great help every time I have visited this location, very Polite and frendily.
Mary Ann is a very hard worker,everything always very clean here!!
Place is clean. App works well to open gate. Cute girl works the office. What more can you ask?
Mary Ann is knowledgeable, caring, and Customer-Focused!! Replace the kiosk with Mary Ann!
Mary Ann have me excellent service today & she is noligable very very helpful !!
I had my first experience with looking for storage facility. I’m so happy this location was my first stop! Mary Ann is a great customer representative for Public Storage! She was so friendly and helpful with all the resources Public Storage has to offer. She really brightened my day considering I’m moving and had no clue about storage. I will definitely recommend Public Storage to anyone that needs a place for their items. Thank you Mary Ann!
Mary Ann at Public Storage helped me to get a larger storage unit at a great price! She provided exceptional customer service. It was very much appreciated.
No person and false advertisement. No supplies or anything.....
Just what you need it works for me
Mary Ann gave us great service today !
Mary Ann was so kind, friendly and above all super helpful! She got me my storage unit fast and easy. Thank you for all the help and your kindness! 10/10 👍
Moved out before July 2023. This is a San Antonio kiosk branch so mgmt office is none existent during move out. But, I posted online that my move out was July 30th. However, got called morning of August 5th that I owe August rent. Informed caller that space was left empty by end of July. But caretaker listed me leaving on that same day August 5th and that I owe August balance. Reported this branch to HQ as fraud charges. Found out Public Storage price was greatly going up later.
Glad I transfered to a cheaper but better storage unit location just in time!
Poor Customer service. Had appt for 930 am no one in office. Called and lady stated they were out on property. No one came to office to assist until 1 hour later and not only that come to find out it was a lie. No one was on property. They had someone come from across the street to help. To have to wait and hour after appointed time is not acceptable as people have things to do
Manager, employees are never in office, nor on the property. This happens every time your payment is due, thus you aquire the eminent late fees. I've lost my own storage unit at the location off of Fredericksburg road due to terrible management time management so forth from property the property. The sad thing was they were items that my children made me from when they were young 12 years old 10 years old so forth clothing that could not be not be replaced due to my children would give me a cold or I am taller than the average lady and it's hard to find my size and some things I bought from Goodwill and so forth. Many of other personal items were lost. Priceless. Not do to me not trying the utmost to make my payments and talk to management and try to make arrangements they were never there they would never answer the phone but the time the late fees kept recurring I couldn't afford it and they sold it all for auction for $10 what a slap in the face secondly my boyfriend has to go and get a storage unit himself there with a few little things that I have left in there as well that he put into his storage same situations going on pretty sad they are never there they never take the payment some people do not have online paying they just it's a horribly run place and they take advantage of that the situation
I am beyond pleased with my experience the past two days I’ve never had to get a storage unit before but when I tell you I was taken care of from the moment I walked in the store. Even seeing the way they interacted with other customers. They have great customer service skills. Now let me start with Jill she went above and beyond herself to make sure my reservation was the one that I wanted I was able to view it before moving in and when it wasn’t quite what I wanted she made the process to change the unit so simple. Definitely recommend going here for all your move in needs….
The staff are very friendly and equally helpful shout-out to Guinevere for being super helpful, thank you so very much!!
They are so helpful and kind! I got the wrong sized unit inside online and needed a larger unit outside. She hooked me up with what I needed without a problem and with a smile 😃. Wonderful customer service.
Great storage Nice , friendly , knowledgeable employee .
We went in to get prices on future rentals and customer service was spectacular
Associate was very knowledgeable , friendly and professional . I was in and out before I knew it !! I will recommend family members and friends . Thanks !
Friendly and Helpful customer service
I was very happy today by the extra good customer service I received from Michael. I received your email Sir. I so much appreciated your time & help!!
Great place to store our belongings. Positive sale associate.
Thank you michael for going above and beyond to get me into my storage quick and easy
Both times I have come to rent a unit here I was given great customer service and also lucked out with the units being easy to access.
Mr. Kem was a huge help, showex me the property and a few units, and got me finalized hastle free.
Great place, super clean, GREAT customer service! Micheal is very helpful and attentive to customers. Definitely will recommend public storage to friends and family!
Great customer service and Friendly environment
Michael was perfectly nice and helpful
Michael gave best service I ever got! Very grateful
Michael was very helpful! I was liking to get my locks changed but after a bit of a runaround, his service took care of all my needs! Thanks
Michael, the store employee kindly told me about discounts offered by Public Storage to loyal customers. I qualified and and saved! Thank you Michael!
Michael had 5 star service. Definitely saved the day. Very helpful.
Thank you Micheal for the help. He is a sweet employee and very helpful.
Michael gave best service ever!
Michael gave best service ever!
The person on front desk is very helpful respectful he helped us a lot. Thanks
Awesome place, clean, Michael over there took care of me. Very accommodating he went the extra mile and stayed after closing to go over some options with me.
Have seen great costumer service like this in a long time.
Had a wonderful experience. Thanks Micheal!
Michael was really helpful .
Good location. Michael was very helpful
Michael is a great of Public Storage.
Michael gave perfect service. Very professional
Michael gave exemplary service
Mike does a really good job of being attentive too customers needs. He is very knowledgeable about is work and everything ran smoothly. I do recommend. Awesome job!!
We’ve rented here for 2 years and have loved it! We are moving out today and Michael was AMAZING with helping us locate another cart to make the move faster! Thanks for all your help Michael!
Very friendly and knowledgeable. Definitely made my experience easy and easy joyable.... Thanks Mike for all your help
Staff extremely friendly!
Micheal was a great help. Couldn't figure out how to open my new storage unit and there was no push cart in sight. Called the office from my unit expecting just to be guided over the phone but Micheal came to the rescue and didn't really have to wait. And he found a cart for me to use. Amazing help!!!!
I was helped by Michael he went above and beyond to assist me wish employees were more like him
Thank you it was great and easy check in process. the guy at the office was awesome!!
Michael was a great help today 4/09/22
They were very kind helpful. Excellent service
Michael was a great help. He made the process very pleasant for me, even though I was unable to use a unit at his location...he still was happy to point me in the right direction and even insisted that I give him a call if I still had concerns once I got to the alternative location...as he even informed me of the bumps/rocky road of the path of facility as well. Should I ever need storage again...I'd hope to be able to encounter his acquaintance again.
I forgot her name but the lady working was super friendly and very helpful quick and fast process
MICHAEL IS VERY HELPFUL!! He's very kind, respectful and attentive to help with anything needed! 10/10 would recommend this location!!
Michael is awesome! Love this place will be back!!
Excellent service at this location. The guy at the office was exceptionally supportive answering completely all of my questions. He was very professional and represents Public Storage exceptionally well. We have six units under contract. He solves issues rather than creating them.
Melissa provided excellent service and found a shortage unit that is easily to access.
I was scheduled to move into my place and my keys were stolen the night prior..I'd already paid the movers and wasn't getting a refund if I had to wait another day...I spoke to Melissa and she totally came in clutch and got my storage opened. Thanks for going the extra mile ma'am #MVP
Lisa provided Excellent service. She went over and beyond my expectations. Very detailed and helpful.
My wife and I had a wonderful experience, Melissa, was a tremendous help, went above and beyond regular customer service, much appreciated and recommend this public storage to all, ask for Melissa...
I had a pleasant and positive experience dealing with Tere at Public Storage on 8726Fredericksburg Rd. She was super friendly and engaged me as soon as I walked in the door. She answered all my questions and has a great Sense of humor. She made me feel very welcome and comfortable. Good employees are hard to come by these days. She seemed happy to help me and I thought she deserved at least a good review. I'm renting a unit from them next month when I move to store my extra furniture. Tere was able to show me what version of units available on an ipad and quote me on each unit available. An overall fun and easy experience.
HAD A FANTASTIC EXPERIENCE WITH LIZ TODAY ASSISTING US WITH OUR MOVE VERY PROFESSIONAL THE CORTEZ FAMILY