Public Storage Self-Storage Units at 1517 Round Rock Ave, Round Rock, TX

Miranda is the best Customer Service employee you have ever had at Public Storage! Give this girl a raise because she absolutely helped me in every way this morning when I needed it the most. She went above and beyond. You have my business forever Public Storage I'm adding another five stars for Alan at your facility in Round Rock! This facility has an unbelievable staff very helpful and I appreciate you all so much

Nice staff super friendly

Easy process!

Alan was the best!!!

Alan really helped me out when there was a slight mixup and got an amazing rate. 10/10 service from them.

Alex did a great job!

Great experience. Alan helped make everything very easy and quick.

#chiefs

#chiefs

Paul was so nice were , thank you sooooo muchhhhh he so nice more ppl like hem

Alan went above & beyond to help me. I've been running on fumes for the past 48 hours & he made my life so much easier. I thank God for this man

Great staff

Nice people

Very nice staff!

Easy process

Nice Staff!

I have never been a customer, of this company. They continue to call me , stating they are looking for James. I am not James. I spoke with Miranda, and Jessica on separate occasions. Both assured me they wouldn't call me back. They continue to call. I asked to not be called. I already filed a complaint with the attorney general and with the BBB. the next step will be civil litigation.

Ron was very helpful!!

Do not use Public Storage. They started my rate at $129/month and over 2 years they raised it to $272 for a 10x10. When I asked why they say the match ran estate inflation. This was 100% increase. I asked what a new customer pays today and they said $132. I asked if I could cancel and be a new customer and try said yes but I would have to move to a different unit, which I did. There are so many good reviews on here because when you are a new satisfied customer they send a link and ask you to post a good review. But overtime they will raise your rates and start over with new customers.

Ron is a Great asset to the public storage team. He went above and beyond to support me. Great example of customer-first mentality. Keep hiring people like him and public storage Will continue to grow.

Dawn was really helpful.

Dawn went above and beyond to help us out. We definitely recommend Public Storage.

Dawn was super helpful.

Great service and mangers

Nice experience

Picked up auction items, easy to get to and back home.

Convenient access and the people are great.

Tina was excellent she went above and beyond for me honestly and great prices would definitely recommend!!!!!!! Update: Allen was great helped me to close out my account today and really went above and beyond to help with the little bit of trash that was left in my unit thanks so much! It was a great 3 almost 4 years! If I I ever need a unit again I will be returning here!

I have been a client of public storage for about two years now and I have had times to where I was almost about to loose my precious things for good. TINA has been there for me and has helped me by keeping me up to date with my balances and making sure that I know what's happening with my belongings. I really appreciate all the staff especially (Tina)... Thank you so much for making me feel comfortable even with knowing I could loose my things at any moment. I would recommend this public storage facility to anyone as my first choice for your storage needs. Thank you

Alan was awesome with helping me today. Thank you!!!!

I wanted to comment on the great service from Alan at Publc Storage. We were on a waitlist for a specific unit and Alan was very proactive in following up with me when the unit became available and helping me through the process of reserving the unit. There are a lot of storage places out there. Great service by someone like Alan is a differentiator.

Great experience, fast and extremely easy. Paul was a great help and very clear on instruction on ease of use on property.

I love Mary, she is a dedicated employee. She already in her car for lunch and she sacriced her lunch to attend to my needs. What a wonderful worker. She did everything professionally and with smile.

I had a wonderful experience. Mary was amazing and very knowledgeable. I'm glad I chose public storage.

Had a great experience with Mary she's a nice lady , thank you for your service

Allan is the best to rent from

Thanks to Alan for following up and Paul for stepping in and staying beyond the time he had despite a pressing schedule at his end. Kudos. And for going through the various steps of setting up storage for me.

Today I met Miranda at this location. Let me tell you how much I appreciate her! She went above and beyond my expectations for todays visit. She was very understanding, knowledgeable and helpful. She had an answer to every single question I had for her. She also had a solid solution for my certain situation.💯 If you are short on time and you have a ton of questions, like I did, this is one of the locations to visit. Thank you again Miranda! 🙌🏼

Great customer service, Clean units, cheap prices

Horrible place. Never gave me the gate access code (wasn't in the app either), had to keep attempting to contact their text customer service because there are no managers onsite or phone call service, and even the customer service text agent disconnected me 3 times before I got a response. Finally got a gate code, then I got my unit that had a jammed lock. Tried everything to get in. Asked customer service for another unit and they said no because I already had rented the original unit - so they were going to make me pay for something I couldn't even access and no chance for refund. I asked for manager assistance and the best they could do was set up an all day window 2 days from my rental start date. That day came and I was never contacted by the storage manager. Resorted to having to bring a hammer with me to unjam the lock since I'm paying nearly $200 a month for this thing. Finally got in the unit and there's an insane amount of crickets in the unit at all times. And every time I come back to the unit to get things out, it is a whole ordeal with the hammer trying to unstick the lock EVERY time. Must have got a dud unit or this place is just this bad - and their customer service is even worse. Do not recommend AT ALL.

Alan was extremely helpful and made sure I got the best deal for my needs. Also, he’s a veteran! Semper Paratus!

Alan was very helpful and informative!

Wonderful experience

Good guys and service, good facility, safe, good prices ! What else you need? I was helped by an associate to secure my storage spot on a Sunday, beat that.

Tall Paul is the best give the man a raise

Alan was incredible. Very helpful and polite. Not only an amazing manger also a carrying person. I'll definitely use public storage in round rock because of him

Buen servicio limpio amable para maria

Such a great worker,Maria is very helpful and the store is very clean Great service Maria

Mary was great. She walked me through to process very thoroughly. She keeps the facility spotless and always greets me with a smile! Great customer service.

Manager Alan at the 1517 Round Rock Ave. location was extremely helpful in my hour of need! He was friendly, knowledgeable, and resourceful. He truly cares about, and exemplifies, customer service. Great experience overall!

We had a great experience with Alan. He provided a thorough overview of our Storage options including the pros and cons of each. Registration was smooth with his guidance.

Friendly and supportive staff. Great experience and would recommend!

Clean facility and gated community. Customer service is great.

Easy! Friendly staff!

After dealing with the manger Alan at this locatoin i was so happy that there is still pepole like Alan that really care about the customer. He is a man of his word and took care of me way more then most would have. Old school usa customer service. Thank you sir.

My experience with Public Storage started out rocky but Alan gave over 5 stars service. He went over and beyond of helping me get a storage size to fit my sons small car. He also was kind and patient enough to help me out when I could not get int the storage space. Instead of talking me through it he actually walked to where I was located to assist. This is what you call quality customer service. I would recommend this location to anyone who needs a clean and professionally ran location to store their property.

Alan provided the most professional and thorough service ever. Complete gentleman that cared about his customers.

Kenya was amazing and helped us out. Very professional and fast and friendly. Highly recommended Three years later and my husband passed and they won't let me have access. Even though I was obviously there when we rented the unit. Also keeps increasing the price and I'm held hostage since I can't let go of precious memories and can't take my stuff out

Manager Alen is always friendly, he definitely makes the process easy and it's clear he likes his job, which is nice. The location is clean and well lit, restroom is clean and there is a store next door with nice cold water (and additional restroom option), if needed.

Alan provided good service! Came up to me and helped without me asking! Thanks Alan!

Greetings, Mary gave me excellent service when I was In. need of storage Room for my items. I am a pleased consumer. Thank You. Pauline G Benitez.

Best looking Manager tall paul

Nice staff and Paul was really nice 👍

Management was very nice and professional.

Excellent staff, excellent location, super clean and great rates!!

Alan was super helpful and kind! In less than 10 minutes we were in our new storage unit. I highly recommend renting from this location!

Alan is the best damn service provider that I’ve met! Patient, kind, and very knowledgeable. I will definitely be keeping my unit with Public Storage thanks to him!

Alan was terrific when I signed up for a unit and equally as helpful when I needed to cancel! Very patient and kind! Makes your day brighter!

Alan was very helpful and walked me through my reservation. He was patient and answered all my questions. He was great! I highly recommend using Public Storage with Alan.

Alan is very pleasant and easy going. He had me in and out with no problems.

Allen is extremely friendly and helpful. He is always willing to help his customer.

Allen is extremely friendly and helpful

What a great experience with Alan! He is a great guy with excellent customer service. Would definitely recommend this place!

Went above and beyond the call of Duty!!!!

Came during business hours (11:50 am) Doors locked No one here No one answers “managers direct line” No business professionalism

Jason was extremely helpful, and Alan of course runs a great ship. Their customer service would make you think you’re at a fine dinning restaurant. It’s that amazing. Thank you for all the help in my transition. Will pass the word along. Tack care and best of luck to you both!

Ms. Lucy was amazing, very helpful and knowledgeable. Thanks for the great service. 💚

Scammed me out of money, refuse to return it, can't get a hold of anyone. Just rent some place local (a mom and pop's place), the people here are not particularly helpful or easy to get a hold of. I spoke with Allen on the phone, he was very nice. Even though I already had locks, he let me know that if I booked online (rather than in person) the lock charge would be automatic and that I would have to return my locks to get that charge refunded. That was fine. Then, when I go to return my locks, Jen immediately gets hostile with me and refuses to accept them. She said it was her personal policy to not return locks, not necessarily the company's. Then she tells me that I needed to return my locks within 1 hour of opening my unit. Then, she tells me it's actually 1 day, and finally she says that you have 14 days to return locks. Another girl working there told me that you had 30 days to return locks. Allen didn't give any time frame, only that they had to be returned. But obviously everyone here is just making up whatever they want. Jen claimed it was a security issue if I didn't return the lock within 1 day. Well, you could easily have a key copied in about 20 minutes at the hardware store, so 1 day, 1 month, or 1 year doesn't make any difference. In any case, I tried to return on days 28, 29 and 30, but NO ONE WAS THERE DURING BUSINESS HOURS. Jen wouldn't take them, the next day a nice lady said Jen wouldn't let her take them, but Allen would be there the next day and I could return them to him, so I stopped by and called multiple times, no answer, no one there, no returning my messages. :( It was easy to get a hold of them when I was opening my account and giving them my money, but now that I'm closing it.....I can't get in contact with anyone there.

Ms. Lucy was great, very helpful , and kind during a stressful time! I recommend this location hands down.

Alan was amazing to work with, he was very professional & helpful!

Alan the property Manager, is very friendly, patient and helpful! We highly recommend this place for your storage needs.

Alan was very helpful in giving me all the proper information to get what I needed.

Allen at Public Storage was great to work with! Excellent customer service and very patient explaining the process of how things work. Highly recommend this location and working with their staff!

Alan was great and really helped turn our bad day into a great day! He went above and beyond and called when a unit became available so we would know to go online. We appreciate your help Alan!

Alan was amazing and so helpful with assisting me today with renting a parking spot. :-)

Excellent !!!

Great vibe, and Alan is one cool dude very helpful ! He took time to show me a choice of storage units I truly appreciate you brother.. ❤

5 stars for Alan for your patience for your good service we want more people like you if I could give you more stars I would thank you very much

Alan is an Awesome Guy and Great with service

Alan is the best customer service person!

Alan was a huge help for both me and my son!

Alan was very helpful with the whole process!

Rude customers. Someone stole my item and did not want to give it back. It is in the cameras as well. Customer service is bad they don’t waive late fee. They keep increasing your lease. System is rude and useless! They let some people park their cars inside close units. There is a trailer occupies drive way for 2 months no action made. It depends on your race/ ethnicity and name for their approach.

Alan was very helpful tornado victims get into units. Thanks Alan’

Can't say much

Alan is so helpful and amazing! Had to switch units and he was very professional and helpful in doing so. Great customer service at this location.

We’ve kept 2 units here for about a year and are always impressed when we visit. Alan went out of his way to provide great service for me today and I’m so appreciative.

Alan was awesome. Walking into the office and meeting him would be the highlight of the day for most folks. Super helpful and seems to have a ton of pride in his work...as he should, since he does great work.

Very helpful and polite..explained everything good.

Allen handled my rental process. He was great to work with and gave me advice and assistance on how to handle a process I was not familiar with. I would recommend this location.

Alan was so helpful! Place is really clean and well maintained!

Allen was awesome. Thanks.