Thomas was a great help in getting the exact storage needed. Following up and making the process as easy and convenient as possible.
👍👍👍👍👍
I have to take out time to tell anyone if you are needing a storage unit go to this one on 15th street. Thomas is an amazing, knowledgeable, and polite person! He was very patient with me and all questions I had, he answered. We need more people in our lives like Thomas!
Way too many managers and now you have the best one in Thomas. Some one who finally cares about the Tennant's and the property. Keep this one please. He deserves a 6 star rating.
I set up a reservation online; I was called and I told the person I’d come in. When I got there, no one was present. I called and was told I had to set up an appointment which was news to me. In any case, it was obvious that this is not a place where security matters - the gate was broken and standing wide open. It looked like it had been that way for a while. I rented elsewhere.
Excellent service from Thomas, highly recommended!
Excelente atención por parte de Thomas
I had a great experience moving into this location. I got a great deal on my unit. Thomas was especially helpful and very professional. He answered all of my questions and the property is in a great location.
Had the best experience at Public Storage on 15th in Plano! Seamless purchase of a storage room. It’s the perfect size and I can safely and easily access! Super clean and affordable. Amazing customer service from Thomas. Thanks so much!
Thank you Thomas you are the best.
Brandy was amazing!! She assisted me with my new storage. Thank you so much Brandy!!!
Heather is great! She helped me with the process and was super friendly. The storage units are very clean and easy to get to!
Heather was a great help! 5 Stars!
Nice and clean place. The manage Heather is very helpful!
Public Storage is a terrible company. I have been renting a storage unit (10x20) at this location for nearly 15 years. Public storage took over Security Self Storage at the beginning of 2024. My rent was about $200 per month at the time. By September 1 of 2024 Public storage was going to raise my rent to over $500 per month. By mid August I decided to to see what a 10x20 unit was renting for, and it was $196 per month, needless to say, I moved out. Watch out for this company, they will gouge you.
Wilma was wonderful. She took time to take me to different units till I found one I liked and felt safe accessing. She transferred me from a smaller unit to a larger unit. She was very patient when I kept changing my mind.
I have to give credit to Heather. She was kind enough to assist Wilma on her off day.
Heather and Wilma provided excellent customer service during our storage move-in. They helped us easily transfer to a unit that provided the access and space we needed.
The Clark I met there was awesome.
Sally is the best!!!
She answered all my questions and was able to find me the best deal, thx Sally!!
I'm updating my review because there has been alot of improvement to the property. First of all, I'm giving Kudos to Heather the Manager. Since she has been here, the property has been well taken care of. She's a strong, kind, friendly, and just a sweet person. I've seen her clean, dump trash, and even lift heavy items into the dumpster. She's on track now to make it a great place to visit. Thanks Heather. Great Job!
Heather is really nice and super friendly. She help us with all our questions and get us on the perfect size of the storage that we want! Highly recommend going in and check with her!!!
Excellent service very good staff and very good helpers. The person who helped me is amazing. I’m glad we have people like them!!
Sally was great! Fast ans efficient. Nice place to do business.
I wish Security Self Storage had not gotten bought out by Public Storage. This place sucks now. Gate hours have been shortened and billing processing time of 4 days for a storage unit is ridiculous to me.
Great, efficient service. Thanks Robert
Great price. Management and staff very nice and helpful.
The best place ever, the managers are very friendly,the place is clean, quiet and save.
Best managed storage in town. Clean, secure.
Had a great experience storing my items here. The property manager is an absolute gem! I highly recommend.
If you need a storage facility with great service, professional leadership and security, this is the storage for you. Lori will ensure you have the space you need, at a fair price and deliver all of this with a smile. Thank you Security Self-Storage
This is the best storage facility I have ever used. It's super clean, and seems very safe to me. The manager is so on the ball and friendly too. I've needed help a few times, and she has always been a valuable resource. I highly recommend. The prices are good too. My mom has used this facility for years and loves it.
Great service, all questions and concerns answered. So glad I went there today. Looking forward to a safe, stress free experience.
Absolutely the best customer service. I am always greeted with a smile. Hands down the best Self Storage.
Well managed and clean, this location is in a convenient location. EZ access off the high way with a resident manager who takes good care of the property.
Very clean place. Lori was very kind and polite. She definitely knows her job.
Fantastic staff very friendly, place was clean great service
In a way, I am sad for leaving as I have always enjoyed talking with and seeing Melissa, the manager. I had some heavy boxes and she let me use her cart to carry them down the hallways on two occasions. I couldn't have done it without her help.
I was in the air conditioned Bldq. Q and the temperature was always nice and cool. It was upper 90s outside and probably 74F inside.
I have always been impressed with the manner in which the property has been maintained...immaculate and clean. Melissa is a true professional and I am sure that upper management with SSS recognizes what a great manager they have in her.