Public Storage Self-Storage Units at 3730 Columbia Memorial Pkwy, League City, TX

Excellent customer service I came here about three weeks ago to rent a storage. Ms. Janice was so nice and very helpful. She help me find my unit on the property. She’s a great representation of how customer service should be. 😘

Janise is wonderful! what a great person customer service was great!

The property security access is adequate and the climate control which was the main concern for me is acceptable compared to other facilities I have rented at. The door stop was broken when I moved in but they did fix it within a few weeks of reporting.

Janise was great thanks for making my day!

Janise is an awesome manager. Very polite, welcoming great Customer Service. Very clean. Highly Recommend.

Janise is amazing . has given my family a wonderful experience!

Janise great customer service

Great service very nice and professional. Easy access to my stuff just great.

Nice facility and really nice staff before they converted the office to a self serve kiosk. The place is secure and clean. I gave 3 stars because of 2 things. First the AC in the climate controlled units don’t work well or they set the temp too high. I’ve had plastic items stuck together from the heat. Honestly I’d go outside to cool off while moving in. I’ve been to other facilities in the area and they felt cooler. The second is their prices. They get you in with a cheap rate and they tell you it’ll go up after 90 days, but after 90 days the price doubles then 6 months later it doubles again. They say it’s market price and depends on demand and availability. So demand goes up you raise the price, but why when the demand drops you still raise the price? I know it’s standard in this industry for prices to go up, but doubling every 6 months is way too much especially when you have a customer who’s been with you for a year none stop and continues to stay.

Clean storage area, Kiosk registration a little tricky. But thanks to Amelia, everything is clear and confirmed. Thanks again Amelia and PS. Happy Friday

Amelia customer service was great

I’ve had a unit at this location for a good while now. The property is always well taken care of. Krista is amazing. I recently had a small personal issue and she helped me to get things taken care of. I highly recommend you talk to her for your storage needs. Update *** More time with this location and still get 5 Star treatment/service Shoutout to Sara, Amelia and Darrell ( sorry if i got any names wrong) for taking care of my concerns. This is a great location

Facility it great, Access is great. Unfortunately after having the unit for only 4 months they are increasing the rate by 43% ($78 to $111). I figured i would have year before that happened. Ill be moving to another storage.

Great experience and awesome customer service 👏...

I signed up for this unit in first quarter 2020 for $107 a month. Here we are in the 4th quarter looking at $265/mo starting 1st quarter for 2024 for a facility that has had zero improvements in 4yrs. The gate stops working sometimes to the point that I’ve had to finagle my way into the facility through the personnel gate next to it. My unit was NOT clean when I first got it. The doors have not been wiped down in the 4yrs I have had my unit (that’s pitiful). The staff, or former staff is never there and enforces wasteful “policies” such as putting stickers on customer owned/purchased locks claiming it’s for “safety” while there is missing locks on their electrical boxes (let’s talk about that safety aspect for a few minutes). Pest droppings near unit. Doors not secured. No dumpster access. 2024 will be my last year with this establishment.

An absolute drop in quality and price hike since they took over! I got this storage unit originally when it was under another brand. They've increased my rate and pushed me to install a mobile app and they cut the AC to the units! They ruined my cigar collection I was aging in here.

Sarah in League City/Kemah was awesome and was able to give my mom a new lower monthly rate! Thank you Sarah for you great service

Very impressed with the service we received! We set up an online reservation but wanted to go to the property and hopefully see the unit we were assigned. We arrived at the location not knowing it was a self-serve location. After speaking with a customer service representative at the kiosk, we noticed someone walking with a clipboard towards the front of the property. It turns out it was Donna who we had spoken to on the phone previously. She was extremely friendly and helpful, showed us to the unit we could rent, and helped us complete our reservation. She also ensured we were getting the best price based on the current promotions. She was very professional and knowledgeable and completed the transaction very efficiently! Thank you, Donna!

Excellent organization that makes the rental setup extremely easy and quick.

Very clean location. Great customer service. Thank you Donna!

Donna was great and helpful!! Made my experience easy and amazing 👍👍👍

Donna has been wonderful and worked hard to always be helpful

Donna at the League city Public Storage on Columbia Memorial was super helpful! She gave us amazing customer service

This is by far one of the best Public storages in town!!! Donna was a great with assisting me with what I needed!!! I strongly recommend anyone in league city to come store your belongings here!!!

Donna was an excellent source of information!!!

Nice location. The manager Donna was very friendly and took time to show me several units at closing time.

Had the pleasure of meeting Donna and she was the kindest and most helpful person. The girl there before Donna that lived in property was so rude we almost vacated. Donna helped with our rent increase and she should get a raise. Thank you Donna.

Donna was helpful in locating my unit

Great place, Donna was a great help to me. Made the experience fast and easy.

Donna the manager at this location is very friendly and the most welcoming person EVER! She took her time to show us around in the 100 degree weather with a smile! The storage units are the cleanest I’ve ever seen! Because of Donna we rented here and did not go anywhere else!!!!! THANK YOU DONNA!!!!

****Update 2023-07-23: My opinion continues to stand. The location manager, Krista, has been a huge help with everything! I'd recommend this place just because of her, honestly. **** This is the best storage unit facility I’ve used since I became old enough to have a job. We had units here twice in the last six years and not only have their prices been the best around both times, the customer service has been outstanding. Krista in the front has been a big help especially!

Nice & clean property Donna was right there when I was having trouble opening the gate.

We’ve had our storage space for about 5 years now and have never once had any issues Last week (Thursday the 13th of July 2023) we came to empty it and the lock was seized up… luckily Donna was there to save the day!! She helped us get it open and us into our storage unit and today we finished clearing it out!! We just want to thank Donna for the wonderful service she was amazing!!! Highly recommend!!!

Nothing but great things to say here! Workers are always so kind and professional. Donna helped me the other day I came by to look at units and was so well mannered with a great smile. Great customer experience overall !

I had a problem with my initial move in. I reached out to the District Manager who understood my concerns and corrected the situation. I was very appreciative, thank you.

Everything worked well from the reservation to the lock up. Krista kept in the touch at every step.

Krista is simply amazing she is the best property manager this company has she genuinely cares about her customers and the issues they have and she get issues resolved in a timely manner

Krista continues to be so helpful with my storage needs and questions.

Krista helped me understand the new kiosk that was having trouble navigating she did ease m conerns about the office not being there any more and assured me that it will be a great additio to the proprty

Crista was a tremendous help! Thank you, thank you.

Tina was amazing!

I was working with this store on an online auction. When we arrived to empty the storage unit, my nephew was experiencing small seizures. They were gracious enough to allow me to take him and my sister home. I was allowed to come back the next day and empty it out. Krista worked with my sister and me and was extremely understanding. Krista was a pleasure to do business with. Highly recommend this store for self-storage needs. Thank you, Krista, for all your help.

I have to share how nice it is to experience great customer service. Recently I went to the Public Storage location in League City on Columbia Memorial Parkway. I met a Site manager named Krista. She listened to my needs and questions and was very patient with me. There was no pressure to rent but offered many suggestions and thoughts for my storage needs. Too many times people do not have the time to listen, and my experience just through this interaction shows me that Public Storage truly wants to meet your needs as a customer.

This property is absolutely fantastic. Krista is an immaculate team member. She always makes it easy to complete the necessary work when I am here.

Krista helped me out with a unit I moved into and gave me excellent service 👏

Krista was very professional!!! And is very customer friendly!!! We were worried about the kiosk and Krista assured us it is going to be a great move for the property

Krista was wonderful to work with. As a senior citizen I frequently need assistance and she was very patient with me and still very professional. Definitely a great experience !!!!

Krista is a great asset to this company she truly cares abot her customer9and goes above and beyond yo tdy and help us would strongly suggest ghis facility

Krista was extremely helpful. Highly recommend.

Gwen was very responsive in my inquiry.

Krista is was very kind and she really took the time to answer all my questions I had... would recommend this location to anyone looking for short or long term storage rental.

Friendly staff. Nice facility. Recommend. Ask for Krista 👍

Krista is amazing very helpful always willing to answer any and all questions property is immaculate.

We have rented 2 units in the last 2 months. Fabulous service and quick response. Krista went above and beyond to help us out!

This location is by far the best Public storage ive ever used. Krista was beyond helpful & so great!

I just got my new storage unit today. I reserved a unit online and somehow it linked to my old account that I shared with my cousin at another location. It was such a mess but Krista was amazing and got everything straightened out for me! This unit is so nice and their prices are very reasonable! I highly recommend this place and if you have any issues ask for Krista!!

Krista has been amazing! We have been here for years.

My husband and I used this facility for several months while we lived in league city temporarily. We never had any complaints. I appreciated that it wasn’t hardly ever busy. In all of our visits we saw maybe 5 people total, which is nice when you don’t have to fight over parking spots or anything. The site manager Krista crushed it with our requests and went way above and beyond to make sure we had a great experience. Can’t thank her enough!!

Really enjoyed the convenience and low traffic in this facility. I had a pretty crazy request put in to the site manager Krista and after making some calls she was able to help me out BIG TIME. Super thankful that we went with THIS Public Storage location and this company. Would highly recommend. If you are debating where to store your stuff, look no further. Krista will make sure you have an exceptional experience!! -One satisfied customer

Krista has been awesome from first getting our account set up. She helped install the app as I'm not tech savvy. She has been just so helpful and patient. I so appreciate all her help and kindness. She has made my experience so good.

Great service from Krysta! Quick, professional, helpful and friendly!! I refer this facility very highly! Update: moving out only due to finding a location closer to home for our camper. Krista and team have been incredibly friendly and helpful this past year, and I'm sorry/worried that the new place and people will measure up...we'll see.

Krista is an excellent property manager! Central office could learn a few things from her.

THANK YOU KRISTA FOR ALL YOUR HELP IN OUR MOVING OUT PROCESS. OUR FAMILY USED THIS PLACE FOR A COUPLE YEARS BEFORE MOVING OUT OF STATE. CLEAN AND WELL KEPT STORAGE UNITS. WE RECOMMEND PUBLIC STORAGE FOR STORING YOUR BELONGINGS

Krista is very nice and friendly always has a great attitude and is willing to help with any problem need a unit this is the place very clean.

Always friendly and helpful! KRISTA is the best! Pam was friendly also!

Krista was amazing I was looking for a unit next to mine and she was able to make that happen thank you for getting back to me so quickly

Krista is amazing she helped me get my information changed on the PS app she is a highly valued employee. Also she figured out why my auto pay wasn't working. She's been very patient and understanding.

Krista was very responsive, professional and a great help in working through issues on a rental at this location. She returned every call and helped to develop a plan on how to address and resolve the issue.

Kista is always so helpful! She is a lifesaver when I forget to pay, I love that she gives me the call so I can run up and pay. Love ya girl!

Krista is so very warm and friendly! I had reserved a space online and when I came in she handled everything and took such great care and helped me get the perfect storage for my needs!

Krista is amazing she is always on top of things customer service is outstanding and the property is very very clean would recommend this facility

Krista has been very helpful and kind while my family has been dealing with my late father’s storage unit here. We have all appreciated how friendly and accommodating she has been during this process.

HAD AN AMAZING EXPERIENCE KRISTA WAS A BIG HELP WITH EVERYTHING . SHE WAS VERY PROFESSIONAL AND UNDERSTANDING .THANK YOU

Very professional very helpful . Krista is an absolute Angel she is great with any questions or problems that may occur she very informative and great at what she does because of her I am satisfied with the services I get here and have been here for a really long time , THANKS KRISTA for taking your job to another level 🙏🏽🙌🏽💜💚

Krista very helpful with moving stuff into storage.

Krista by far is the best manager I have dealt with she is very helpful yesterday when the power was out she was out in the rain letting customers know what was goin on she is very dedicated to her job

Krista is a doll she has been nothing but helpful definitely recommend!

Nice place. Krista was coo. Thx

We have had such a good experience here. Krista is kind, courteous and very professional. She is quick to assistant with any questions.

Really irritating that the price of our unit has doubled in two years. Its not like they have to wait on goods or deliveries or would have shipping issues. Its a stagnant service in that it doesn't have to be replenished.

Krista is amazing always smiling and helpful

Ms. Krista customer service is always awesome. From helping us secure a storage unit to helping us move our daughter off to college she has been great! I highly recommend her and Public Storage!

Krista was awesome and really made the moving process a breeze. I would recommend her help at this location to anybody.

Krista is very helpful and pleasant she got us set up with our storage unit with no problems I would highly recommend this facility.

We have had a great experience storing our things here. As we were moving some things yesterday, the manager Krista, was very helpful and so sweet. We can’t afford the storage anymore, but she tried to accommodate another storage for a lower rate. I felt very safe having our items here. You have to have code in and out specific to your account.

Krista is awesome and very helpful!!!!

Excellent customer service! Krista is always willing to help. Very clean property and units. It has very convenient access and an easy to find location. The new app is super helpful & user friendly. I love the remote access feature. They go above and beyond to help their customers.

Krista was very helpful during our rental time over the past 6 years. She went above and beyond to help us yesterday. I highly recommend this rental location. We’ve lived in another state for the past two years and had the peace of mind always knowing that our belongings were safe and secure.

I’ve had a great experience with this storage facility. Krista has always been so helpful!

Krista was great got our storage set up , Krista was very helpful

Krista is the person that I've dealt with on all the occasions that I've had to go to the office . She really helped me every single time. A really great person. Public storage is very lucky to have an employee like her

Ms. Krista was phenomenal when I checked out this morning. I have used this storage for the last 3 years. It is clean and easy in and out. Thanks again, Krista

Krista was so nice an helpful. The property is very clean.

Krista is always kind and pleasant each time we need assistance. Exceptionally quick in responding to questions or needs. Thanks Krista!

Krista is great! Everyone is always polite and the bathrooms are always clean. This is a great facility.

Krista

I can't say how well Krista has been of so much help with managing my storage unit. She is always on top of my deliveries and calls me with any issues. I can say she is the best public storage manager I have had in my 12 years using this location.

Raises rates consistently by at least 9% per year, so beware if you plan to use storage long term. Despite those increases, normal maintenance like replacing doorstoppers (to hold the building doors open while you carry heavy things) hasn't been done in the entire 3 years we've been customers. Additionally, I found out from the location staff (Krista) who responded to me from this review that if I sign a new contract and move my belongings into another unit of the EXACT same size in the same building, I would be charged over $20 less per month (below my current rate, not the new increased rate)! That was their attempt to resolve my rental increase complaint, along with asking me to remove this review. Krista is great and only trying to help with the cost, but the limited options allowed by Public Storage for her to resolve customer complaints clearly illustrate that new customers are more important than renewing customers. Not a bad place, but not a great way to "reward" loyal customers either.

Love Krista great customer service always so pleasantly

Very clean facilities and friendly staff. They’re very helpful.

I've done a lot of moves for people here. Never a problem

Krista was very helpful regarding rental increase and helping with the issue.

Christa was amazing getting my unit set up for me even though i changed the date multiple times. The site is secure and clean and easy to navigate. Prices were very reasonable. Definitely recommend.

Very very helpful and she’s actually in the office

Krista was extremely helpful answering questions about my storage unit and helping me with my access!

I called lots of storage places around Houston and had made plans to go with another company. Then Krista called. She was so nice and helpful that I cancelled with the other company and went to Public Storage. She was just as helpful in person. Kind, caring and professional people like her are with their weight in gold. Thanks again for a smooth transaction knowing my RV was safe! Krista is highly recommended. Go see Krista for your storage needs. She's the best.

Krista made our check out so quick and easy! She was helpful and kind! Our experience was fantastic! So professional, safe, and easy. I highly recommend using this location for your storage needs!

Ms Krista is very nice and helpful lady. Dealing with corporate offices everybody was rude. Ms Krista was exact opposite. She was very helpful and sweet I recommend this place n hopes u get to get her as ur property manager

Gwen was excellent to work with

Krista, the property manager has been nothing short of amazing and helpful. Great customer service! Thank you!