Public Storage Self-Storage Units at 755 Northpark Dr, Kingwood, TX

Rebekah & Ms. Gladys were such a big help in helping me rent and get a storage unit! Most definitely recommend this location for any services.

Gladys was very helpful and a pleasure to work with while setting up my account. She answered all my questions and made sure I had everything set up properly. Great service!

January 2024: I drove 30 minutes today to drop off a couple things and pick a couple things up. The right elevator is broken, the same one that was broken three months ago when I came in October. Now the left elevator is also broken. I found an external door propped open and went up the stairs to my floor that way to access my unit. Tried to email a complaint to get something on record but cannot. The Virtual Assistant chat bot is useless. Why am I paying $200 per month for broken elevators and questionable security? When will the elevators be fixed and what will you do to remedy this situation? Edit: June 2024, I went to my storage unit and yet again one elevator was out of order with the same sign. There is always one elevator out of order each time I come here. Edit: September 2024, still only one elevator working but the paper "out of order" sign is gone. One elevator for the whole facility is probably fine until a busy day comes.

Staff is very helpful. Gladys picked up the phone on the first ring and then helped me in person with a faulty access code issue.

Was very nice and helpful!

Units keep getting broken into and Public Storage refuses to do anything about it, won’t even notify the people who’s involved. This is happening to all locations, which looks like an inside job, especially since there was Nobody in office when the incident occurred. We had a unit at a different location a few years back that was broken into and staff refused to help. We lost everything we had left after the hurricane, and then was stalked and harassed because whoever broke in found out where I worked. They raise their prices randomly for no reason. There’s only two carts there for everyone to share to bring your stuff up. Bathrooms are always out of order. I never see any employees there.

Gladys is so sweet. She showed us the place and it was easy and simple. She is hilarious to. Sweet lady. Thank you public storage

There’s never anyone at the office. I’ve been waiting for almost a month to receive a refund on an additional storage that did not need. Don’t pay for their insurance it does not cover your items if they get damaged. Their gates are always broken. Had to pay an extra day for a truck because I couldn’t access the storage due to the gate not working they don’t even offer any kind of reimbursement.

Ms. Gladys was very helpful in setting up my account and walked me through the entire peocess on how to enter the premises and get to my allocated space. she is very knowledgeable and very kind person.

Always clean, easy access, affordable rates! No issues with gate access, everything is well maintained and in great shape. My only issue is that the east side double doors to the interior seem to always be open even after hours. But there is another inner locked door with full security, and security for the elevators. I also wish interior access was available till 10 pm every night, but most nights it is 9 pm.

Gladys was very helpful

I went in to check prices and Gladys was very, very helpful with everything!@

Excellent

Excellent service. Gladys was very friendly and helpful!!

I was warned about this place, but I didn't listen. You pay a lot of money in fees, and they will always find a way to take more money from you and scam you. I rented a space for almost two years, and they would notify me of rent increases with only a few days' notice. The bathrooms were almost never accessible, and the elevator is terrible—only one works, and not all the time. The door was always broken. I had to carry all my heavy belongings down the stairs, which took a lot of time. These last few weeks, there was no air conditioning. The only good thing is the customer service at the office; the ladies are very kind. No lo recomiendo , se paga mucho dinero y ni siquiera pueden tener un baño funcionando.

Gladys is a sweetheart! She was so helpful and kind.

Rebekah did a great job of opening my account. She covered every detail of the rental agreement and storage location. Went by two other places in Kingwood but they did not compare. Great job and location.

I would like to express my deepest gratitude to Rebekah and Glady king wood for their up most care and concern support and customer service 💯 thankful !…

Rebekah and Gladys are fantastic, took good care of me.

Flooded 6/9/24 entire 1st floor will not allow access to mitigate your damage till 6/11/24!!!!!!!!! Just left there and they would not allow me to open the door to air it out, nor did they have blowers or dehumidifiers going to mitigate everything only mopping their hallway!!!! Avoid at all costs when I moved in someone had police out there as people were breaking into cages and today I was notified yesterday the entire 1st floor flooded with over 2 inches of sewage and they won’t let anyone in to their unit until tomorrow we’re you might have a shot at mitigation of items today or yesterday when it happened and nobody was told till this afternoon!!!!! Bad customer service they will lock you in at 9:01 pm,

Great Service Mrs. Gladys

This place is horrible. If I could give it a zero I would. Our unit was broken into and totally trashed. Need to go through everything to see what was stolen. Thieves came into the unit from the wiring above. Other units were broken into also. The bathrooms have been out of order for the couple months we have been renting. They never have enough moving carts. Seems like only one elevator works so moving items is a slow process. We really regret choosing this facility for storage.

Ms. Shellie helped me and my mom get a storage space and she was VERY helpful and very nice!

Very Pleasant and Efficient

Ms. Gladys was very sweet and attentive . Such an easy set up for my storage !

Ms Gladys is a jewel. She took very good care of our storage needs. Great customer service

I haven't moved in yet but already I have such a positive impression of this place. I signed up online and called the business the next day. I had the very good fortune to speak with Gladys. She is absolutely delightful, very knowledgeable, and very helpful. I came in person to fine tune my rental, Gladys had told me she would be at another location when I arrived but she spoke very highly of her co-workers and assured me that they would be every bit as helpful. She was right. I spoke with Rebekah (I hope I spelled her name correctly) and she was as nice and patient as anyone could ask for. She was very detailed in her instructions and Even demonstrated the locking mechanism and let me try it for myself. When the employees are happy and kind I feel like that speaks of good management and workplace culture. I would recommend this facility highly and compliment the personnel on their handling of the public.

Ms. Gladys was very helpful, kind, and informative! She gave us very detailed information and assisted us in our search process. We were glad to receive her help!

Mrs Gladys gave great service

Gladys was very kind and helpful remind me of my mother

Gladys was wonderful and helped me a great deal

Mrs gladly was very helpful

VERY FRIENDLY & EFFICIENT!

They are grrrrrreeeaaasttttt

She was so helpful and very knowledgeable and so friendly!

Ok so I actually went to the public storage on highway 59, the office is being remodeled and the sign said to go the north park location for help. I spoke to Gladys and she was very helpful and showed me a 10x10 unit to see size and how it would accommodate my needs. Fast efficient and the rest of the staff very friendly. They were having fun and were engaged with me. Positive experience and place was clean, neat and organized. Set up my app and ready to roll.

Staff is very friendly and efficient!

Very helpful and nice

Great climate controlled option for storage. Clean and well taken care of. Chrissy was great to work with!

Got my questions asked and great information on what I need.

Went in looking for boxes and I was greeted at the door by Gladys who was very friendly and helpful. It's great to see someone in there who loves meeting people. Gladys was so courteous and she deserves big kudos! I hope she is recognized for her great service.

Staff was very helpful

Staff was very helpful

Very clean & wonderful customer service. The property manager is great! Highly recommend.

I have been outside for a hour no one have came to the door and moved out of the facility for about a week and they are still trying to charge my card the worst property

Very good service, excellent.

I moved from my house to an apartment 3 years ago and Kristy was there from beginning to end. She was more than helpful and made me feel comfortable with home away from home. I highly recommend this place solely from the incredible customer service I received throughout the years. Thank you

Loved service from Gladys. Fast and easy process.

New to the area. Found this public storage. Found out it's climate controlled. Spoke to someone. They kindly gave us a recommendation for another location. Appreciate the help. We went there and got a space. Thanks so much for helping us out! :) highly recommend if you need climate controlled

Gladys was super friendly and helpful! She made everything so easy!

Gladys and Chrissy were incredible! They made the process seem less for my mom who moved from Michigan to get a rental unit

Have leased space at this facility since June 2020. Chrissy, Property Manager, is a professional, customer sensitive and a valuable Public Storage asset.

Chrissy & Jada very warm welcoming! 2 time renter so far so good . Thanks for great customer service !!

Wanted to thank Gladys & Chrissy with open arms for helping with my payment’s and more today, bless y’all ❤️

Chrissy and Jada were awesome at the Northpark Public Storage - what a great dynamic duo of support and service. Thank you for helping me when I needed it most!

Great experience! Miss Gladys was such a pleasure to work with! I appreciate everything 🙌🏼

Chrissy was a great help helping me find the right storage size for myself today and was very efficient and polite. Look forward to continuing to use this facility!

She was very polite! And helpful as well as knowledgeable. We enjoyed our visit. Above and beyond!

Crissy and Bernice excellent customer service! Explained all details of rental very welcoming professional and courteous. Nice to see customer support and service still exists.

Great storage very clean. Lady at front desk was very friendly and helpful recommend this facility.

Rental process was quick and easy. Gladys and Chrissy were very helpful

Gladys awesome very helpful. I'll recommend public storage

Best service around! Very happy to have a storage unit here.

Ms Gladys and Chrissy customer service was great! These good lady’s should be cloned they are the sweetest and they really make you feel like family! Come see them soon! You won’t regret it!!

I’ve had this storage room for years and seriously it’s been such a great experience! The property manager has gone out of her way to help me at times above and beyond. I think the price has only gone up one time, but honestly for the space that I have and it being climate controlled. It’s totally worth it!

Units very clean. Always friendly service.

Chrissy was so helpful and helped me get all set up within 10 minutes!! 10/10 customer service!!

Gladys is awesome very helpful

Ms. GLADYS WAS AMAZING.. she took me through all the steps to get my storage unit... AMAZING AMAZING amazing

Great friendly service, clean facilities

So I went into public storage to pay my bill. The manager there, miss Gladys Was very, very helpful.. I have been with public storage 3 years. She was able To help me reduce my bill. Good, help me a lot, thank you so much. Public storage. I will continue to keep my stuff there.

Great Public Storage and Chrissy helped me out a lot in getting my storage unit. The communication was very clear, respectful, and friendly. Definitely one of the nicer Public Storage facilities I've been to.

Gladys is the best storage girl ever.

Chrissy went waaaaay out of her way, to assist me today!!! Thank you so much!! She not only goes out of her way to assist me, when she’s not around Gladys is right there with the biggest smile and heart to make sure that I am always satisfied with the support and assurance of my conviction to use and promote Public Storage! Thank you for all you do!!!

This public storage location was really helpful, Ms.Jada really found me the best deal around and the best storage location. Great customer service!!

Ms Jackson was a great help and was also very friendly and helpful

Gladys was amazing and very sweet deserves a raise.

Great service mrs gladys and Chrissy were great

Exceptional service received and I was assisted with downloading PS app for easier access through gate. I can stay in my car without having to get out to put in access code. 8/9/23 service date at Kingwood/Northpark location. I have two storage locations and will now add other to app for easier access. Thank you so much!!

Gladys was amazing. Filled in for another coworker who was out sick. Gave me a tour of the unit and secured my business.

Gary was great helping me today get my storage door unstuck. I’m a senior citizen and on a tight budget. Public Storage continues to raise my rent.

Gary was awesome and beyond helpful. He truly made my renting experience easy. Thank you Gary

Gary was phenomenal. Wonderful customer service.

Chrissy and Gary were super helpful getting us set up in an extra unit and ensuring our big move went smoothly. Thanks!

Amazing staff! Very friendly!

Shellie was very helpful assisting me set up a 10x10 unit for my mother.

Won’t answer the phone because they are outside smoking a cigarette

Always something wrong One day no power One day Elevators don’t work What’s the point that I even pay for my stuff being in there and I can’t even get to it! Ridiculous

Christy was very polite and informative. A great experience.

5 stars for Chrissy, she helped me to find the best option for my unit transfer!

Great place, clean and well run. 2nd time here and Chrissy took great care of me, hope they take care of her.

Nice clean storage! Ms.Chrissy was a great help for my family and I, excellent customer service. Thank you so much!

Beware! DO NOT rent a storage in this place. The facility doesn’t have video surveillance to secure the storage units. My padlock was removed by thieves and some of my belongings were stolen. Then a new lock from Public Storage was installed in my unit without my knowledge. Christine who works there was NOT helpful at all. She insisted I bought a lock from them without even checking the records. I had to hire a private locksmith to open the unit and they never bothered to compensate. If I could give this storage a ZERO stars I would be happy to do so! I have never in my life experienced such a terrible service. I would avoid this storage company like the plague if you have the choice to do so! If it happens to be the only show in town, I wish you the very best of luck!

Horrible, price gouging long time customers. Prices have more than doubled, latest increase over $100/mo. Hate hate hate this place and can’t wait to get out.

Shellie is a great worker. She helped me and provided a lot of good information and has a great attitude.

Great service… Shellie was super nice and helpful. Thank you!

Chrissy is a delight, her customer service sets the bar for excellence.

This is a large, new facility and yet, the last 6 times I have been there no carts are available. Today there were 2 other people moving things, that’s it, just 2 families. Each had one cart and I had to carry each of my boxes by hand. Where are all the carts that used to be there?

Gladys is a very gracious lady , I had come into the office just as she was going to lunch. She stopped to rent me a storage unit. She showed me to the unit as I was not sure of the size. Walked me through the application an showed me how to get in an out of the gate. Gladys will help you , just like she did with me.

Very helpful staff at this location. Mrs. Shelly helped me tremendously with the little issues I had. Very glad I chose Public Storage for my storing needs!

Friendly and helpful staff. I got in early when this place first opened and the rates stayed very competitive especially with inflation and everything else going on.

Thank you to Markeisha S. she explained everything really well, she is an awesome worker.

Shellie did an awesome job getting us the unit that we needed. Thanks!

Great experience. She answered all my questions thoroughly. Very personable!

The lady that I received service from was amazing and I really appreciate her for her great service

Cissy and Tanana were amazing and got me moved in quick! Thank you!

Chrissy made it very quick and easy to get me set up in my first storage unit ever. Definitely recommend

Ms shellie was great and very helpful to me..I had a positive experience with her was very professional and kind to me..

Great Customer Service, Ms Tawanna was very pleasant and I really appreciate it!!

Michael was professional and friendly. Got me in and out as quick as possible and I was grateful for his friendly attitude.

Went to check out a space and Chrissy is amazing

Chrissy is like sunshine!!

Friendly service from Chrissy!

Christy was a great help I love her positive energy and her great customer service

Was extremely helpful in meeting our needs.

Great staff. Clean, secure facility.

Chrissy gave me a great experience and helped me quick it was really nice!!

Great service

Bradley was amazing everybody in there was nice and sweet and respectful and I give this store 10 thumbs up.

I had a very positive experience with Chrissy. She was helpful and kind. She was knowledgeable and answered all my questions in a detail.

Franny was amazing!

First time renting and Chrissy was so helpful through the process!

Chrissy was amazing and made our rental experience smooth and easy.!!!

Very clean place, friendly people. Christy was the best. I'll use this place again.

Chrissy was amazing and so helpful! We reserved a separate unit to downgrade our current unit but she was able to help us downgrade and save some money as well! Highly recommend this Public Storage and Chrissy!

A year ago this review would have been five stars there's very little that can go wrong when the place is brand new but fast forward a year we had the worst time getting our stuff out of the unit all the carts were stolen the place is packed with cars and people loading and unloading and make sure you bring your own dollies the ones they used to have for customer use the front office said they were all stolen.. I guess the cameras are all broken too then if they don't know where they went to and if your at the third floor back corner a 30 minute trip now turns into a 2-hour delay....

Great service. Simple and quick sign up

Jay was super helpful!!! 10/10 would recommend. He helped me open a storage unit & things ran smoothly… ask for Jay when you come to the front desk!!

Jay has helped me both times and my mom, hes the nicest most helpful person. Jay deserves a raise for dealing with these foolish people.

Chrissy is the best. She is professional and just plain kind! I'm glad this location has great employees like Chrissy!

Chrissy was so very helpful great service!

Crissy did great with making sure I had the right size unit. Quick and simple.

This facility is so clean , and Shellie was very helpful in assisting me with the purchase of moving supplies. Very positive experience .

Shellie and Chrissy were amazing! They explained everything and what I can expect from renting with them. Haven't moved in yet and already would go through this easy process againA

Public Storage is very clean very helpful staff. Chrissy was exceptional and I really appreciate their business.

Chrissy was very helpful and courteous. She helped us assess our options, and choose the unit that best fit our situation.

Dee, Kristi and Laura helped me switch time a larger unit in a matter of minutes while the movers waited. It was my mistake but they were very accommodating.

Chrissy was absolutely amazing, she is very professional and has a great personality and attitude. Thank you so much for providing the best customer service a customer could ask for. Keep up the great work and may God bless you.

KRISSY — She has been and continues to be extremely helpful with any questions or situations that arise —- Much appreciated:-)

Staff was very friendly and helpful, great experience with an employee named Chrissy. Easiest experience I've had

Chrissy and her team did a great job for me..... really appreciate their care and understanding.

Ms. Shellie has been very efficient and polite to assist me through the process to rent a unit that meet my needs. She made phone calls, surfed the website until she found a unit for me. Moreover, she helped me to download the App to manage my account and to access the place as well. She has excellent customer service skills.

Marc and the owner were so nice and helpful at my reservation! Thank you for your kindness !

Chrissy was awesome in assisting me with my storage rental. Very informative, clear, and professional. Her personality is awesome customer service experience with her is 10/10

I thought making a switch from one unit to another at the same location was going to be a hassle. But to my surprise it was very simple and streamline thanks to Chrissy here at 755 Northpark. She made sure all of my needs were accommodated and was fun to be around. I definitely recommend this location as I've used it for years, but having to switch units and then making it so stress-free has solidified my positive view of them.

I went there in person today because I was having problems with the app and was trying to rent a storage unit. Turns out the system was just very slow and while I was there the reservation came through. However, I actually booked a different location. Chrissy was working and was an amazing help in walking me through the challenges with the system, making sure the app was working correctly, that the billing information was all correct. She was just amazing and my unit wasn't even at her location on North Park. I would work with lady any day. She certainly knows how to treat a customer and just any person. Thank you Chrissy!

I just got a 5 by 10 storage unit and Chrissy was the best help ! She walked me through and showed me how to work all the entrances codes and also drew me a map to my unit ! She’s awesome definitely deserves the 5 stars !!

Chrissy was absolutely wonderful and helpful. Was a fast and easy process. She knew our needs in terms of amount of space needed more than me and it's perfect.

Customer service was fantastic. I went in looking to upgrade my unit to a bigger one and Chrissy made the transition as smooth as possible. Couldn’t have picked a better place to store my belongings.

A very seriously secure storage place. Clean, good value and friendly helpful staff.

Made a reservation online, got a confirmation, they called the day of to make an appointment. When I showed up, they told me someone had rented my unit. No phone call to tell me that, so wasted my time and gas. When I asked about my reservation, I was told it’s first come, first serve. So why the reservation and why the call to confirm a reservation???? After I leave, then they call me and offer me a different unit. Fool me once. Nope! And notice the useless admin fee at the bottom. Crooks and liars.

The manager Chrissy was very helpful on helping me choose the right unit for my needs without over spending. Great experience so far with this company, I would definitely recommend this storage facility!

I have rented from other storage facilities in Kingwood and this has been the best. It is very clean and the staff are very helpful! Thank you for the great service!

Chrissy made the process so easy and stress free. She is very friendly and super helpful. Leasing process was easy. Facility is clean and well maintained.

My father passed away last weekend, and his funeral is this weekend. Coincidently, our move out date is this Sunday as well. We were warmly greeted by Chrissy whom was sympathetic to my situation and guided us through the entire process. The customer service that I have gotten from every organization I have been in contact with recently absolutely sucks! Chrissy was personable, attentive, and I had not smiled in days. Compared to other storage facilities… this Public Storage’s value is Chrissy. Thank you so much Chrissy for being genuine and a bright light in my time of need.

This is Tha best storage Even tho I didn't get a storage space at this location they r so helpful an kind. U deserve 5 stars 4 helping me get what I needed. I think ur name is Rebecca or Brittany but ur Tha best an thank u 4 helping me

Chrissy was amazing! Made the process fast, simple, and stress free! Thank you!

Rats! Like seriously!!! So disappointed, hopefully after I talk with someone things may change but for almost $300(wasn't that much to start) For an outside unit I can only access during business hours you would think they would keep that under control. I am very displeased and will be changing from this company to a new if they don't take responsibility for lack of pest control.