Public Storage Self-Storage Units at 3430 W Walnut Hill Lane, Irving, TX

I came to this store undecided on which unit i needed for my items, jennifer was happy to assist me she was patient and answered all the questions i had i was very pleased with her level of communications she waited and helped me in every way possible the store was very clean and the other staff was very friendly as well i will always recommend this location.

Krystal was an amazing help! Thank you!

Desranae is amazing

Becky is such a delight! She called me to follow up on my interest in getting an additional storage unit. She helped me get one close to the unit I already rented. She helped me with directions to 3417 N. Beltline Road in Irving and processed my payment as well as updating my online information. I am so grateful!

Desrenee was AWESOME, she was very kind an helped me very much. Place was very clean!! 10 out of 10!!!!!

The office people take hours on lunch 👎👎

Desi was a bigg help made my moving situation thank you so much

Terrible company. Very unprofessional

I got assisted by the front desk lady name’s Casie. She was very friendly and nice. She take care of my rental to the best and I am very happy with her. Thank you for all of you and may God bless.

I just love Casie!! Her customer service is always exceptional as well as professional and she is always helpful and will go above and beyond for her customers!! I had a wonderful experience with her! Casie ur the BEST!! ❤️❤️❤️

Ok

So helpful and professional. Awesome customer service

It's great when your unit is on the first floor. Add stair access to the second floor via a security keypad. Take the money that people give you every month and install one.

Elevator constantly broken. Rates are not "locked in"... 31% rate increase after first 6 months. A gunfight happened next to my vehicle on this property.

Price doubled within a year. Elevator can break easily. Edit: Ty helped me reduce the rate but only temporarily

Came in recently Vanesa assisted me and made the whole process easy and fast. First time renting a unit and she was able to answer all my questions.

Desrenee was very helpful over the phone answered all of my questions and helped me get a storage quick and easy

That white girl up there was so nice

Wow Monika was amazing since coming to the property she help me out and was really patient and helpful thanks Monika

Monika was amazing, she was so helpful! She listened to what I needed and made It super convenient. So thankful for her amazing service! Thank you girly!

Monika was a great help

Front desk rental representative Misty knew how to handle the business efficiently , very friendly , and helped our transferring process quickly when we needed an upgrade . We were not there a long time and she kept it simple .

Ran into some issues on the move out day. Ty went out of the way to have it resolved

When I came in I was already comfortable with storing at this location. Tamar was handling a customer on the phone and was very kind. When she got off she gave me the same energy and helped me find the best unit for me. I did not plan on moving in yet so she saved me time and money explaining erental. She is great you should store hear over the other locations.

Tamar was very helpful for my first-time storing, i would recommend to anyone to store with her!

Passion was very helpful and nice

Passion was very nice and helpful

Passion was very nice and friendly

Misty has excellent customer service and excellent problem solving keep up the great work!

This location is never open, no one is ever there, the lady I spoke with today after being transferred by customer service said she works 2 locations. This location is always closed and they never answer the phone. You leave a vmail, they won't call you back. So if you can't get a hold of anyone in office or over the phone how are you supposed to manage your account?? My whole argument..I lost my stuff cause of this. Spoke to a rude lady today who wouldn't let me get a word in and just kept yelling "your stuff is gone, gone! I called your number multiple times, Nothing I can do about it, but then asked me what my unit number was, so she wasn't even looking at my acct, was just speaking, and ugly attitude cause she got frustrated with me, wouldn't hear me out, then said she had customers to tend to and hung up the phone on me. Negligence. My next step mis to contact an atty, because I fee proper protocol was not followed with office being closed and no one ever being there to assist customers with their accounts. Even now, currently office is closed and empty. As I'm parked out here.

If you expect rodents/insects, the elevator to be inoperative and the electronic locks to malfunction this is the place.

Signed up for service online, and received a text stating the unit was ready. When I arrived, the office was closed and no one was there, even though it was about 3 PM which is supposedly within their working hours. Couldn't open the gate door and there was no lock so I called the property manager and left a voice mail since no one answered. It's been 23 hours since then and I still have not received a callback or any contact regarding my request for assistance.

Passion is a very cordial and nice person with a very outgoing attitude.

Passion the new store manger had it smelling good and there and she was very sweet

Passion have very good customer service

Denise help me and the customer service was excellent!! The level of knowledge was very helpful in assisting me.

Denise was so nice and very kind and helpful with get my needs take care of today

Everett was the best and very knowledgeable. He was helpful in getting me a good storage.

Everett was amazing, very friendly and all around helpful, it’s was a pleasure dealing with him, am very grateful

There was a rat in my storage, damaged my stuff. Not sure how a storage facility would not have pest control.

Bad service, the worse public storage in town, homeless sleeping and very dirty.

Misty is highly professional, very helpful.

Was awesome and made sure got ever deal possible. Great and friendly service at its finest!!