Rats Rats and more Rats! I am traumatized seriously! I have videos of them running around in the ceiling and they were big as hell! A whole family! Everything I put in the storage was brand new my unit was top tier clean but the rats were my only problem. Thankfully there weren’t in my unit but just the fact that they were so close freaks me out 🤦🏾♀️
I just received the best customer service by Theresa Mukes at the 2603 Joel wheaton location!! Theresa was not only very polite and cheerful, she was also very helpful with everything involved with the renting process, taking the time to explain things, making sure I had an the information and details to move in and Theresa really helped make moving my stuff in and renting the unit with public storage such an awesome experience that I'm not only writing about it but I'm also suggesting that any and everyone in the Houston area that needs a storage facility to use this location and experience the best customer service around by an extremely sweet individual named Theresa Mukes--- she will absolutely take care of you!!!!! Thank you public storage for having Theresa Mukes as one of your employees I really appreciated her kindness to me while I was doing business with your company!!!!!
Theresa was great, very helpful, my experience was amazing.
The storage location itself is a little sketchy however, the property attendant Ms Theresa is on point! I recently leased a space. There was a communication issue between reservation and actual property . She went above and beyond to solve the problem. She even stayed late to help me. My move in went smooth thanks to Ms Theresa.
That's what I call excellent customer service.
Not often do we take the time to appreciate the people who help us through transition but Ms Theresa definitely deserves my thank you.
Should you read this review, visit her location at Joel Wheaton Rd. You will get the answers and help you need!
Thank you Ms Theresa
Ms. Mary has awesome customer service. I recommend to anyone needing to store equipment.
Mary and Jerrell make the rent process so easy and fast she is so sweet
This storage has been broken into twice since I moved my belongings in. The door has a code that only renters should know so it must be an inside job. We never get compensated for violators rummaging through our belongings and breaking into our supposedly secured spaces. This place is not safe to keep your stuff. Too many break ins.
Randy was amazing! Going through a tough time and he made the purchase fast and easy!
Randy provided great service
I’ve used the storage facilities since October 2023, it is now May 2024. I must say Arty is an great employee, he is very helpful and reasonable. But my recommendation to you would be to use this facility for short term use ONLY. Accessing my unit now, all of my belongings have roaches and spiders and their webs all over them. I am so distraught because I could have gotten rid of my things And purchased new stuff if I known they would be like this when I return to them. I had a climate controlled unit, and it still felt as if it was a unit that was outside. the temperature outside was the temperature inside. The hallways smelt like dog food, amongst other things, and each time I needed to access my unit there was always a lovely roach welcoming me by the doorway and throughout the halls. I really need to speak to someone because they even raised the price of my unit on me twice and they didn’t even keep my belongings safe, Whether it be through climate, or away from pest.
In the last week I have been to the storage three time during office hours, yet there is never anyone in the office. Assuming they were on lunch or on the facility I have sat and waited in my car. The lock on my unit has been changed , my payments are current I’m not sure what is going on. Why is there never anyone in the office.
Randy , the manager, was awesome! Demonstrated professionalism , kindness, and patience. He showed around and answered all my questions. I'm completely satisfied with all aspects of this visit. I I highly recommend this public storage location.
Location is convenient yet not in a heavy traffic area. Randy was the gentleman that helped when I walked in with questions and was super helpful and super sweet. Randy made my visit smooth and comforting.
Got great service from Jean. Super polite and helpful! I'd recommend this location any day
I can deal with a lot of things without wanting to give a 1 star, and I probably have a few things I could list here…. I’ll only list one. When I was moving out I needed to go to the office and I texted the manager the day before that my movers would be there to the office the next day. He said okay, and then closed early no warning. The sad part is we had already gotten a U-Haul and it was a relocation situation, so it put a large dent in all the arrangements I did. They gave me a $25 inconvenience credit. Great. I’d say it’s a bit unprofessional if you ask me…. Never again
Arty was the best and the property looks good
Avery was the best
Property looks great
kindness and good service
As the property manager at Public Storage at 2603 Joel Wheaton Rd
I want to invite people to come see the property
On the property we have over 650 plus units
The property is always clean
Always someone at the office Sunday through Friday 9:30am-6pm on weekdays and 9:30am-5pm on the weekends
At this property you will find brand new security cameras all through out the property
This property is always clean
Lit up at night for security
We have great customer service
A great property
Great units
Come see us
And have a great experience with us
I promise you’ll have a great experience with us
Arty has this location looking good
Arty has great customer service
Arty has great customer service
Arty has the best customer service
Arty helped me with auto pay
What a great guy
This property is very clean
Arty has this property looking good
Arty has the best customer service
Arty has this place looking good
Arty the best in the game
arty was very proffesional
Arty has this property looking good
Arty was a great help today
Property was clean
Arry was good
office looks good
Arty is a great guy to work with
Arty has great customer service
Arty did a good job today
Arty is the best at public storage
I was assited in a good matter way!
A young girl forgot her Name but she’s very nice and sweet, and has patience to talk to people.
The manager Alesia was perfect, best experience I’ve ever had with storage companies!! Thank again ALesia
I love this self storage unit. Never gave me and my family problems while using them. The staff were always courteous and helped everytime we needed it. All the way up to when we left the area
I searched near by storages and saw an ad for Public Storage. I spoke with Alesia who was very helpful. She reserved a room for me to check out. Upon arrival my reservation was scheduled as promised. Alesia was extremely professional by answering all my questions thoroughly. She made my check out process quick and easy; she even guided me through the app!! Wonderful customer service and guidance!!
Alesia was great
Very professional and attentive
Have 4 storage at this location. Very clean, good customer service. Manager Very polite and knowledgeable about the facility
Price they give is not same they will change frequently
Great place to go to and they staff are very friendly..Alesia helped me out really well..I will be coming back in due time
I had a phenomenal experience at public storage ! Alesia has great customer service, her stores always really neat and clean any questions I had she answered them. She’s Very professional and what stuck out to me the most was the up keeping of the property and store! Highly recommend!
Alesia was a God send she helped me when I first went there..two days later I went and upgraded my rental size another young man helped me and when I tell you red flag was given when I had hard time locking storage to which employee had help nevertheless I got my items in I came back 2days later at 7:30am before the 100 degree heat set in I could not open my unit 😭😞 I tried and tried I called Public Storage they couldn't do anything 😕 but say wait till office open the door to office was opened but no one in side 😕 I'm hot and sweaty by now I just didn't want to pack all the stuff I had unpacked by myself because I'm a Senior with injuries so I called Public Storage customer relations again this time I was left in tears but Alesia was early and she took over and she helped me I had to put my things in other room until lock got fixed and she called the next day and I was able to get in my storage I wanted to say she went above and beyond to help me..I need a discount or something for my troubles ..
Easy and the young lady at the front was very sweet and professional.
Trey was very helpful. He’s a good guy with good customer service skills
I had a great experience with this location’s Public Storage. The manager Alesia was perfect, best experience I’ve ever had with storage companies!! I would 100% recommend!!
Help so good today with renting a space thanks to alesia great customer service
Alesia is a very sweet person she has very good customer service she helped me find the right size storage unit I really thank her
Store was very clean and welcoming, Alesia showed great customer service and helped tremendously with all of my needs.
Pretty organized and legit, even has an app for gate access. Also good drainage for rain water
Great price , clean and convenient location!
Lashonda and gabby best customer srvice
Lashonda and gabby are
great
La Shonda and Gabby was wonderful
Lashonda customers service 10/10
Lashonda was very helpful and attentive to my storage needs!
Lashonda was so wonderful
Lashonda was great. It was my first time renting and she made the process really easy!
Lashonda is the most wonderful lady she provide me an amazing customer service thank you so much
Lashonda has great customer service! Also the property is very clean!
Lashanda is the best of the best. She was kind, helpful, fast and professional
Lashonda was super sweet and really helpful!
LaShonda was absolutely amazing! She was so sweet and helpful and really made my process completely easy! I would definitely recommend her for everything you need!
Miss Lashonda was a very great and consistent person
Ms. LaShonda was amazing!!!! Very respectfully, personable and knowledgeable! She answered all 101 of my questions gleefully! Thank you so much for her!!! Give her a raise she deserves it!!!!!!!
Lashonda and Javier was the best..
Lashonda was amazing, had marvelous customer skills… make sure you see her
LaShonda was wonderful, she was great and very helpful with my needs today
LaSonda she is the best of the best
So unprofessional, I went to vacate my unit on Sunday at 10 am and the attendant verified everything was good and said you’re all set just wait for the email of your move out receipt , she didn’t send the email and the next day I receive a call from Javier saying I left a lock , which makes no sense if the attendant had done their job properly you think I would leave a lock and her telling me I’m all Good and to expect the move out email . The unit was reactivated on my account , lack of professionalism .. I followed the guidelines to vacate and I’m not paying any additional for your employees not following your procedures.
Very pleased with the service staff very knowledgeable thank you!
I would like to thank Javier for all his help yesterday.I haven’t had to use a storage unit in a long time,so I had a lot of questions..Javier was knowledgeable,and friendly ..
I want to thank Javier for all his help today,going overly above and beyond to help us take care of a situation from a while back..We appreciate your help.You explained all in a timely,friendly and swift manner..Thank you.
Way to go LaShonda! She was awesome
LaShonda was great and helpful for move in! I love working with her and I look forward to continue working with her. Highly recommend!
LaShonda was great and I loved her personality and energy. She even showed me the unit before I paid, considering I did everything online. She made it her duty to make sure I was satisfied before purchasing and leaving. Appreciate her. Need more people like her, definitely!
Lashonda is the best person I’ve had the pleasure of meeting, greeted me with a smile and helped me through the process quick and professionally
Lashonda is a wonderful lady
Lashonda was exactly what we needed
Lashonda great lady and manager and very helpful when I move to a brand-new city and made me feel so very welcome anyone who has a bad experience with her must have bad experience with themselves because she’s great!!!!
Lashonda is the best person ever
LaShonda Was Awesome . She Got Me Everything I Needed And Showed Me Around . She Also Made Sure I Was Okay With Everything ..
Ms. Lashondia was absolutely wonderful!! She was fast, convienent and friendly!
LaShonda was awesome. Helped me get set up with a storage unit & informed me well of my options and guidelines for renting a storage unit with them.
Public storage was great, however there needs to be TOW signs up over at the 24 access side. I'm renting a 10x25 24 access and the intelligent people going to the hooka lounge and O2 club blocked off the road with 2 cars diagonally. One on each side. I couldn't get to my unit. Had to unload my uhaul two doors down. Thank you people, it was so much fun. My neighbor that helped me is a lyft driver and they blocked her car and my uhaul in. Most of the vehicles parked there had no licenses plates or an expired temp tag, smashed rear bumper, 1/4 panel and lights gone. No head lights working, high beams on others. Nice to be blinded while unloading a uhaul.
Lashanda has excellent customer service and a beautiful personality I really appreciate her help!!
La Shonda, the property manager, was very professional and helpful. 5 stars!
Lashanda was wonderful and very helpful. Great customer service. Highly appreciated.
I had 6 star service from from the Public Storage employees. The on-site property manager, LaShonda gave me customer service that I haven’t had over the past 10 years. The was efficient, answered all my questions with a glowing smile. She even walked me to my unit and offered a closer unit due to my bad hips. Thanks LaShonda. In addition, Alex was the corporate agent we spoke to on the phone to get information on the property. He also gave 6 star service.
LaShonda had great customer service. Defintely recommened if your looking for a storage.
LaShonda was wonderful! Very personable and charismatic! Great at her job!