Public Storage Self-Storage Units at 4874 Keller Haslet Rd, Fort Worth, TX

Great experience and great customer service. Chassie was super helpful and really knew her stuff.

Great experience with public storage, very easy process at an affordable price. Very clean and well ran. Highly recommend!!

10/10 recommend this place. They are very efficient with how they rent and run the place like it’s their own. They do rent increases which kinda sucks but they do give options to lower it or move around property which is nice

Major price hike every year. No rv dump. No thanks…Manager is nice though so they get 2 ⭐️

I made an online reservation for a 30’ unit a couple weeks ago. I was never able to get a hold of someone on the phone to confirm the dimensions of the unit. This morning was the date of my reservation, and when I was 5 minutes away they called me to let me know they will be closed today. Definitely not the type of service I expect when signing up to pay hundreds of dollars a month. I cancelled the reservation.

Diana helped us find what was a great storage unit for our boat but when we got there it wouldn’t work for our boat trailer. Brittany patiently worked with us to look at numerous units. It was a hot day here in Texas, she was very helpful and understood our predicament. We ultimately found a great covered space that worked out well for our long boat. Thanks so much!!

Don’t waste your money continuing to raise rent the staff on duty on July 28, 2024 at approximately 12:15 pm pick and choose what rules they want to enforce I was accused of making repairs to vehicle because I installed a battery in my vehicle but I see plenty of rules not be enforced every time I go over there from vehicle with flat tires etc. How about training the staff not to make assumptions before speaking to a paying customer I guess it’s time to move and keep my hard earned money.

Reggie was great. Personable and knowledgeable. Hard to find good customer service but this was great

Very helpful and well run. The unit is fine and will suit our needs although a 10x10 seems to be really more like a 10x8 when measured.

Needed a storage unit and this place and employees have been great.

It’s not bad. Not real clean. Some mishaps trying to get going. Everything is working fine now. People were friend and eager to help

Diana is an angel! Best customer service! I wish it was this way everywhere! The rental experience here is superior!

love this place

Diana and Reggie took care of my needs in a timely manner. This location has an awesome team.

Diana was super friendly and extremely helpful.

Fantastic! Love the staff clean and reasonably priced. Great deal.

Two words! Awe….. wait for it …. Some!! The whole crew is very accommodating with creative solutions to my needs! Thank you!!

Everyone working there was amazing to work with and made my process super easy and without stress!! They will definitely be my go to.

Wow talk about customer service. I would give this place 6 stars if I could. Shout out to Diana and Leah. They are all stars.

It was windy and raining on the day that we were getting our storage unit and we couldn’t decide between an indoor or outside unit. We had to look at several units and Diana was extremely helpful. She never complained, was very pleasant throughout the process, and offered many insightful suggestions. We’re grateful that we were able to get exactly what we needed.

Great service. Went out of their way to get me set up at the very end of the day.

Diana was amazing and so helpful. If you need a storage talk to her.

Very poor customer service. I had a very challenging move from Chicago and needed the smallest storage locker for a few boxes because I had work scheduled starting immediately and no time to unpack. So I arrived and was assigned a locker which i trusted was the one I had reserved and with limited time, went to unpack. Over the next week I started receiving calls during business hours when I was not available to speak or write anything down and given attitude about the fact that public storage employees assigned me the wrong storage locker and that if I do not move to a different locker, I will be charged more. Anytime I called back to arrange a time to move to a different locker, no one would answer. Now there’s additional charges on my account. Horrible customer service, I’m leaving this place before the end of the month.

The manager at this location is very good!!!

AMAZING PEOPLE AND AMAZING CUSTOMER SERVICE! Diana and Allyiah are a force to be reckoned with. Not only did they give me amazing rate on parking spots for my fleet of vehicles but helped me out when I was in a bind. The amount of kindness here is unparalleled with great pricing. RENT HERE!

Highly recommend working with Diane, she listened to what I needed and made sure I got the best storage space for my needs.

Diana was awesome! Thanks for the help

Diana is great for all my needs always helpful and always smiling never shows a bad mood Love it

Diana is so helpful and knowledgeable. So glad I came to her. Outstanding service

Convenient and safe at a value. No complaints!

Service was wonderful! Clean units with amazing customer service. Diana is an example of someone who seeks to please the customer to save them the most money and be sure they are satisfied. Keep it up!

I reserved a 11x30 covered parking space to park a boat. Reggie went above and beyond to help me find the right spot. It took several drives on the property to test lot sizes to see if the boat + trailer tongue could fit in. We tried a 24 ft - no, then 25 ft - no, finally we tried a 30 ft and it fit great. Reggie didn’t have to spend 30 minutes showing me different parking spaces. He also helped me get discounts that were offered with online reservations only. The in office price was higher — Reggie showed me how to get the best deal. Thanks Reggie!!

Diana is the best! She always puts the customer first!

Very easy to sign up! Great service by Diana!

This place has risen our rent like clockwork every 6 months. Started out at $170 a month and has since risen to $290. Claiming its the "market value". We last minute decided to switch to a cheaper unit at a new location. Because we didn't notify them that we were leaving and had not been able to pay for the month. They would not prorate the rent or give us gate access because we were a behind for the month. The employee would not give us access unles we paid the full balance plus late fee. We were forced to pay two storage bills this month. Which we could not afford in order for us to move out of our unit.

Diana was very professional and made the process for getting storage unit easy and efficient. She answered all of our questions.

Diana is the sweetest, most helpful person! This place is large with lots of storage options, including RVs. The Security is like Fort Knox. It’s a very clean, well kempt property.

Diana was so very helpful! Much appreciated!

I want to take this time out to thank Reggie, one of your public storage associates. He went above and beyond to help me find the perfect space for my Semi truck. Also, he was very knowledgeable in explaining all of the details about the services along with the understanding of the contract portion. Reggie also advise and helped me with the public storage app which is very nice to have thanks.

We had a great experience with Public Storage in Keller. Diana was a big help in finding us exactly what we needed for our move. The process was quick and simple. Thanks for looking out for us.

Excellent customer - fast, friendly, super-helpful!

Prompt, detailed service! Positive attitudes and easy to work with Diana and Carli!

I love the attitude of all the employees they was very helpful funny and patient. Awesome carli, regge, and Dana or simply amazing fast and helpful

Carli and Diana were great! Helpful and very knowledgeable about the property.

Awesome customer service provide and made it so easy for me to transfer unit. Reggie was extremely helpful and took care of everything for me. Great service by the team!

wonderful young man very helpful and efficient

Showed me options, selected space and completed paperwork with professionalism. Appreciate the effort on speed of sign up. Now we will experience using and update on that later but expecting same good experiences.

Reggie was outstanding!!! He was very professional and helpful. He really took great care of me!!!

Reggie - my man had the patience of the lifetime. I have a trailer which I do not know how to back up and he helped me a bunch.

Ms. Amanda was really good at helping me out with the accusations of 1 more space for me to rent here at Public Storage, thank you very much for all your help Ms. Amanda

Amanda was awesome! Hot day and still showed us lots of options!! Thank you!

Amanda did great helping me find a spot and one that got in my budget.

Great service from Amanda

Awesome service and great secure storage facility

Diana and Reggie are outstanding

Reggie did a great job helping me rent a new space!

Very helpful and friendly staff. Went above and beyond to help.

Reggie is great

Amanda is so wonderful she showed me the property the beautiful pond she has a very outgoing personality and she's very very helpful I highly recommend this property. And I give Amanda a 5 star because she has she has just a very very good professional and wonderful personality.

Hi, Amanda did a good job helping me get a storage unit today. She was able to get me the discount and was very helping me all the way through. Please ask for Amanda when ever you come to Public Storage. Winston

Amanda was very supportive and answered every question I had 10/10 service

Great customer service!

Amanda and Diana were amazing! We have moved a couple of times for personal choice and they have exceptional customer service and compassion for the circumstances!!! Thank you both so much!!!

Reggie and Diana were very helpful. Needed a bigger space and they handled the move well.

Normally I don't bother writing reviews but I must make an exception this time. The efforts that Diana made for us to find the right storage unit needs praising. Super friendly, patient, and helpful, she even went the extra mile to request a temporary rate reduction on our older unit to help transition to the new one. She is a true asset to Public Storage and the reason why you will have repeat customers. Thank you very much Diana. The staff at Public Storage on 4874 Keller-Haslet Rd is the best I ever met.

Amanda was so great!

Reggie is awesome! Thanks for great service!

Reggie is a lifesaver! He gave me the best service I have ever had at a storage facility. Not only did he help me look at all the storage units, but he helped me find a covered parking spot for my car. He is very professional and gives his clients the best service. He wants to make sure you have all the available options and understand everything so that you are satisfied. You have a wonderful employee working here. Cheers!

Diana and Reggie were very helpful. They both insure that got the best space for the best price

Amanda was freakin awesome and helpful..

Don't rent unless you want to be trapped inside! Irented two units when it was still under old management. Then, public storage bought it out. Everything has been downhills since then. Management, quality, everything. In the beginning, they jacked up my rent 25%. That was last year. This year, they jacked it up 33%. I was moving out, and the power went out. Someone was trapped inside, and the fire department had to come out. To rescue them. I was unable to move out because of this, and they won't even give me a grace period to move out. Horrible place. Avoid it at ALL COSTS!

Reggie is awesome! Super helpful.

Wonderful service from Amanda!!

Amanda she very nice and very helpful thank .

Public Storage Staff at this location are great. Reggie helped me get a unit and showed me the property. He was very knowledgeable and friendly explaining the terms of the process for getting the unit. he went above and beyond to help. Amanda was also very helpful.

Love this storage place, Reggie was amazing, he was very helpful, great service. He took his time to look for the perfect unit for me.

Amanda was very patient and friendly. She showed me a few parking spaces and made until I found the perfect one for my travel trailer. Everyone is very nice and knowledgeable here. She made sure I got a good deal.

Amanda found me a great space at a reasonable price.

After stating my concerns about the rent increase public storage rolled it back for the next 3 months. Thank you for contacting me and helping me out.

Amanda, Diana and Reggie were great! They made it so easy.

Reggie and Amanda were so great. They both are so sweet and helpful. They made this experience a breeze. I highly recommend doing business here.

AMANDA was the best! She called and confirmed with me and made sure she would be in the office when I arrived from Phoenix AZ. She showed me around the storage complex and made sure I was comfortable navigating my uhaul trailer through. I have worked in customer service and my experience with Amanda was top notch.

Reggie and Amanda provided expert assistance in the selection of the right unit for us. They did not try to oversell us. Dawn

Diana knows me and is always super great when I come in. When my auto pay card expired and the app didn’t update it. She took care of me like a rockstar!

Amanda was great. She was very patient and helped us work through a problem with the reservation system that almost caused us to cancel. She's very personable and has great customer service.

Amanda was great! Very nice and accommodating.

Reggie listened to our needs and showed us a few options. He is very polite and personable. He even told us which way would be the best price. The facility is clean and seems to be very secure. Thanks Reggie!

Wonderful staff super helpful and super clean property

Great place! Great people!

Amanda was so incredibly helpful! I walked in and was greeted and showed around. So quick and friendly!

Ashlyn and Amanda were extremely helpful and sweet to us! They made the storage experience very easy and quick. Would come back!

Diana is the best!! got me set up with no problem these office is the best

I already had an uncovered space for about 4 years. On my way home from the lake with my boat. I called ahead and was able to switch from an uncovered space to to a covered space. Aaliyah and Ashley were very helpful and friendly. Aaliyah even took me to see the covered spaces currently available and even helped me to back my boat into the space I chose. The transaction was seamless and completed in a timely manner so I could continue enjoying the rest of my Saturday with my family. Great job ladies! - Edward

Ashlyn and Aaliyah were great!

The ladies I worked with were very helpful, Aaliyah and Diana. Thank you!!

I find this storage facility to be the best in Texas, with an exceptional professionalism and passion to people they encounter. I will recommend all my friends and colleagues to this facility,

Great service. Highly recommend

I cannot rave enough about the personnel at this location. Diana has been the most helpful and so thorough with each reservation we have secured at her location. She definitely goes above and beyond to make sure move-in day is as seamless as possible! Huge Kudos to Diana from The Lyric at Keller Center Stage Team!!

Excellent friendly service by Diane. She knows her stuff!

The helpful staff at the Keller Haslet Public Storage made a tough situation much easier with their guidance and support. Heavily recommend!

Aaliyah great help, went above and beyond to help us out

We have had a wonderful experience with this Public Storage location the last few years. Aaliyah and Diana were very kind and helpful. We have a unique situation living overseas and trying to figure out the best way to move our goods currently in storage to the East coast. They listened and were very accommodating with the options we have to make this move possible.

Diana was amazing! She helped us through a difficult situation after we had to leave a facility for remodeling. Thanks Diana!

Diana was extremely helpful! Definitely ask for her.

Diana was amazing & helped get me in the perfect location for my stuff. Her personality and attention to detail is fantastic! Thank you for having such a wonderful person to work with!!

They deserve to throw a pie in someones face. Excellent customer service from Lia and Diane.

Very kind and helpful

Aaliyah was super thorough and helpful. Made the process super easy!

Great customer service and very informative. Awesome experience! We found the perfect spot.

Always have a good experience with Public Storage. Ashlyn went above and beyond to get me the best unit at the best price. Her and Diana always greet me with a friendly smile and are just a joy! 😊 Highly recommend

Doors were locked even though they are suppose to be open. They don't answer the phones and don't return messages. Horrible service and waste of time.

Excellent customer service! Thank you, Diana!!

STAY AWAY AT ALL COSTS I moved in August 24th. The unit I was told would fit my belongings didn't come close. They only do the $1 move in special on your first unit. So I believe I paid around $160 on August 24th. That was my $1 move in for a month and 2nd 10x10 cost. I started getting messages about late payment at the beginning of September... it had been 1 week. I got a call and explained I just moved in, the lady on the phone said I see that, there must be an error. Fast forward two weeks they're hitting me with late charges non stop. I ask for a manager to review the calls and contact me. Crickets. Finally get a manager on the phone, she tells me I have to be there in person to correct the issue. I'm handicapped and had both my feet broken, ankles broken, hip and back broken. I tell her I'm flying in, in 2 days and will pay her a visit. That's today. It's pouring rain and my flight was delayed. But I just landed. She called to tell me she cut my locks. I would cut one of my hands off before I ever dealt with these thieves. I just said "there was obviously miscommunication, and I'd just like the late fees removed" crickets. I was told i did my reservations online... both were on the phone. I'm a disabled veteran and I've never seen any treatment like this. STAY AWAY FROM HERE

Customer Service: I just signed up for a covered parking space. Ashlyn was so helpful and great to work with. She explained the access hours and all other conditions very well, which seem reasonable to ensure all space users have a safe place to store their items. I look forward to using this space to meet my storage needs.

Ashley was amazing my unit was to small and she immediately assisted in getting the right size unit. Thank you so much.

Diana was so helpful & listened to our needs! She was so friendly!

Joseph was awesome and worked very easily. Made sure everything was explained easily.

Diana was very helpful she help me to do my reservation online she was very personable friendly outgoing All that you could ever ask for thank you so much for employees like her stay in the middle

I rented my 5x10 space to store items for my business. Ashlyn was so nice and found me a bigger space 10x10 for less money a month. I was so happy it was exactly what I wanted. It was in a climate controlled building on the second floor. Ashlyn listened to my needs as customer. This doesn't happen often in today's world. I'm a very happy customer thanks to a great employee Ashlyn and super impressed with Public Storage..

Public storage has been a second home on and off for the past 10 years. A huge thanks to Diana, Ashly and Joseph for their great care.

This place is great, Diana was a pleasure to work with and really helped me and my fiancé in getting the unit we needed!

Diana was awesome. What an asset to the company. That woman needs a raise!!!!!!! 10 million stars

Diana is so great and accommodating with me needs.

Great service

Diane is awesome! Helped me find a great spot for my RV and went above and beyond my expectations.

Diane and Lashonda are wonderful....process was quick and smooth👍🏾

Thank you for the great customer service!!

GM Diana and stuff are unbelievably courteous and helpful!

Thank you so much to ** Diana and LaShonda at 4874 Keller Hicks Road location!

Massive complex covered parking uncovered parking climate control you name it they have it nice service as well.

Lashanda was very helpful and showed me options to meet my needs.

I paid 185 a month for a 15X25 climate controlled until I could fit my old truck and all of our stuff in for years. Downsized when it changed to Public and my bill has increased to 160 for 10x10. Absolute joke. Overpriced. Nonstop increases in the bill. Moving my stuff out as soon as I’m home. Crooks.

I’ve been with All Storage for 9 years. Now that it’s changed to Public Storage it’s the worst. They changed the hours from 11PM to close at 9:00 PM. If you’re not out by 9, you’ll get a nasty text message at 7:30 the next morning. This doesn’t work for me to get my boat back before 9 pm. So I moved to a better storage place in Haslet. We notified Public Storage about the move but they have not cancelled the auto pay and are continuing to bill me. It’s nothing but a run around now with the automated system. The staff treat us like we’re nothing but a nuisance to have to deal with. I’ve taken my business elsewhere after 9 years at the same location. Buyer beware. There are better places with staff that will treat you like they appreciate your business.

Diana was very helpful! I lost the keys to the lock on my unit and she helped me get the lock off, saving me a ton of money on a locksmith!

Things have taken quite a turn for the worse since All Storage was acquired by Public Storage. Nothing against the lone person that's on the staff at the Keller-Haslet location, and I'm not sure if she's still there anymore. All calls for service or billing questions go through automated attendants and then dump you to voicemail. After receiving strange additional charges on my credit card with no explanation as to what they were for, I've spent days trying to reach someone to help me understand what I was billed for in addition to the unit monthly payments (I rent several units at this location). Nobody has returned my calls, and nobody is available at the office during business. Update: Office remodel is complete, and the office was staffed when I visited this Saturday. The new manager under glass was helpful and courteous. I inquired about the process of closing out all of my storage units after all three went up 30%.

Diana has been very helpful with the whole process and was very patient with taking us to different storages to show us what they look like

Came here in a tow truck to get a customer unstuck and the employee refused to let me out since I didn't have the gate code. Very unprofessional.

Diana was so helpful! It’s also so convenient and everyone’s friendly and accommodating.

..haven't had any problems yet.keep up the good work P.S!

Diana was awesome. Really great customer service. Highly recommend public storage of Keller-Haslet.

Becky had great customer service and got us a good deal on our units!

All storage was sold to public storage and storage fees are now due on the first of the month... which is why they're able to auction off storage units instead of having a place to store your stuff. Public storage makes more money from selling your storage than offering a reasonable date for storage fees. Would be better if they offered a 15th day of the month for fees to be due. Everything is high right now and storage fees being due on the first of the month is ridiculous! Most bills like power and mortgage are due on the first... so people are more likely to pay those bills rather than paying storage fees. Public Storage is a scam to steal your stuff and auction off your belongings and re-rent the storage spot and do the same to someone else. TAKE YOUR STUFF TO ANY OTHER COMPANY THAT ALLOWS YOU TO PAY ON ANY OTHER DAY THAN WHEN MOST BILLS ARE DUE!!!

This place was great as All Storage - absolutely awful as Public Storage. They changed the codes for entry/exit, didn't tell anyone, and when I asked the front desk attendant for help she acted like it was the biggest problem for her to explain the new codes. Horrible attitude. Canceled my unit on the spot and wont be back.