Public Storage Self-Storage Units at 2420 N Haskell Ave, Dallas, TX

Don’t rest from this company. Once you get your stuff in, within three months, they start raising your rates. My 10x10 has gone from $150 a month to $405 a month in about a year and without notice except for when you get the bill. When I called and complained, guess what they said. “We reserve the right to raise fees at any time and you agreed to this when you signed the paperwork.”

Helen was VERY helpful, and caring. She took care of my situation quickly and efficiently. Thank you, Helen!!

I would give 0 stars if I could. Since renting a unit in march, my rent has went up multiple times each month. There are rats in the units. I went to my storage unit last weekend and had to fight off a rat. It damaged all my stuff. I spoke to management about it & they claimed they needed to come see to make sure despite proof. Also, The furniture carts, suddenly, been MIA for a couple months. No one is ever in the office during business hours. Don’t rent here!!!

never rented a unit before and heather called me immediately after saving a unit online. quick, reliable, and answered all of my first time questions!! thank you heather!!

Heather was so helpful to us with our storage unit. Thank you!

I love this place and Heather is really attentive and helpful

Heather was a lifesaver! I had picked the wrong unit and another location and she was able to save the day as the moving truck was waiting to unload! And she did it all with a smile on her face! Thank you, Heather!

Heather was awesome and professional fast and easy

Heather was fast knowledgeable and helpful and made the process smooth

Heather was very helpful and nice from the start. Very clean facility and if you are in need of storage, this is the place. Thanks Heather for all of your help.

Wonderful

Everett was extremely helpful and personable. Very kind and professional in helping me get the best unit for the best price. Moved from California to Texas with ease.

Heather was very nice and helpful. It was my first time really trying to figure out everything and she guided me through everything I needed.

Heather was fantastic at helping me get set up with the App and came to find a cart to assist me getting moved in.

I have rented 3 units here for more than 3 years - more than $36,000 paid. The management here will nickel and dime you every chance they get. If you are late even for a day or two, expect aggressive collection tactics, high late fees added to your rent and a massive increase in future rental costs. The location is not cheap but you certainly don't get premium service for the price --- in December of 2023, the site was closing for the evening, I accidently left my vehicle key in my rental unit, I left the unit to go to my vehicle and the door to the unit locks, I was stuck on the property unable to get into my vehicle or back into the units and it was 30 degrees outside. Luckily, I had my phone with me but after 3 calls to their after hours emergency phone team, the response all 3 times was this location has no after hours contacts on record, there is no one the call center could contact to help. No one was identified and no way existed that would lead to opening the unit door, let me get my vehicle key and leave - their response, wait until 6 AM when the property opens and you can re-enter and oh by the way, you should not be on the property at all since it was after hours. My spare vehicle key was over an hour away at my home, a friend went and got it for me - was out in the cold for over 2 hours no thanks to the wonderful management team at this Public Storage. Lease here and expect a poorly run site, high rates, quickly imposed high penalties and fees, no consideration for long term clients and zero customer service when you really need their help. The location is the ONLY thing going for this site. I realize now how much better it can be after moving to another company.

Heather was very helpful!

Heather helped me with boxes and was very friendly. Thank you

Helen made the process super easy and walked me through it! Great location to rent from

Came in to get boxes and information on available units. Heather helped me out and walked me through to see the different sizes and locations. She was extremely helpful and was glad to have her help. Looking forward to working with her in the future.

Miss Heather in the front desk is super helpful and kind

I typically do not write reviews but I am so disappointed in choosing Public Storage over the past year. Not only did our rent double (shame on me for not realizing that there are no contracts), you are not allowed to use the waste bins for bagged trash. I was told if I used the bin I would be fined. I had to load all the trash in my car - Absolutely horrible.

Ms Shirley I seen her working really hard keeping this property clean. I would 10/10 recommend this location.

Good customer service

I don't know if it's the type of gate they chose or what, but when I moved in, it didn't exist because it was broken. 2 months later, it broke and they keep it closed, at least after office hours. So it's only open 9:30am-6:00pm. There is a 2nd gate, but only the keypad INSIDE works. The one outside doesn't even exist (see photo). You cannot retrieve or store your things between the entire time of 6:00am and 9:00pm like how you're supposed to be able to. For people who have items they need to retrieve to run a business, this is terrible. **11/29 update: Main gate has been working fine. Note, a lot of times, there's only 1 spot available for the loading area since another car is parked there. If you're moving a ton of things, keep it in mind

Heather amazing ,very knowledgeable and super helpful. Very welcoming personality thank you for great service.We just arrived from Clearwater Florida good too see beautiful people/service.

Heather is the most help person I have spoken to all day. Please give her a promotion, she deserves it!!!!!!!!!

DO NOT USE this location for storage! I haven’t even been here a month and can barely get to my stuff because it always has a paper sign on the keypad. The gate says access starts at 6 am. No one is there to assist you until 9 according to google. It’s supposed to be a 24/7 access with the app. Be careful with that. I almost got stuck in the gates in the morning on a weekend when I used the app to open the gate. I didn’t see the sign that the keypad was out of order because I used the app to open the gate before I got up to the gate. I was in range to open it with the app. On the way out that’s when the app decided not to work and I got stuck for awhile. I had to keep trying the app because the keypad said out of order. I have an outside unit that is not air conditioned. I have to go early in the morning if I want to get my stuff before it’s too hot to be there. By noon it’s unbearable in the unit.

Heather helped me get her gate code thank you

Heather was very helpful at this property .. She went above to see that I got a cart to move a few items that I needed out of my storage .. So this is why I’m giving 5 stars

Excellent service. Heather was incredible and helped me find the perfect storage unit for my stuff. Couldn’t recommend this place enough.

I chose this storage unit from the great reviews and location! Unfortunately, when we moved our items in, the access gate was broken - this provided no security for the drive up units, as the gate was open 24/7 for several weeks. We have contacted the specific location and the area manager multiple times requesting a refund, and have not received a response. Disappointed with this location and ended up terminating our contract early.

Heather was a great help, very knowledgeable, very professional and went over and beyond!

Heather was such a great help & she has a great person💯 she helped me out with putting my boxes together, Thanks Heather need more like her.

Came in to see about renting a space and although there weren’t any available at that location in the size I wanted, Heather was super nice and extremely helpful. She was able to find me a unit at another property not to far from here for cheaper, with a promotion offer. Thanks Heather!

Miss Heather is the most knowledgeable and caring person public has. Her experience and knowledge made my storing experience easy and a no brainer.

ASK FOR HEATHER!!!! I came into her store as a walk-in and she assisted me with my reservation and showed me my unit and got me all set up for Military Basic Training. Definitely looking forward to working with her and her team.

Helen was exceptional. Kind and went the extra mile to make the renting process fun.

Heather was great!

Heather was so nice helped me with my boxes. Awesome

Heather was very pleasant and helpful! Great customer service, she remembered my name.

Excellent service. Mrs. Helen, very helpful, helped us with all our questions.

Helen was very helpful and efficient getting elevator issue resolved Tecnicians came very quickly and fixed the only working elevator in 20 minutes

I rented my storage unit and got access the same day. The process with smooth and easy. Helen gives the best customer service, you can tell she enjoys working there. I like how they have an app that both corresponds with your payment and the storage gate.

Convenient location, easy access. Heather was very helpful and nice through the entire process. Would use this storage again if needed

Helen has been stellar, a pleasure to work with and if I could I would give her SIX stars!

Great experience with Heather super helpful staff and clean premises. Big thank you!!

Heather did a wonderful job

Marco was super helpful and went above and beyond for me. Will continue to use this location when I need to store stuff

Helen provided exceptional service to me as a long time customer. She is focused on ensuring the customer experience is nothing short of outstanding. Without her assistance, it was highly unlikely Public Storage would have retained me as a loyal customer.

Great location and well maintained. First rate customer service! Heather helps me out whenever I’m there. Glad I found them.

Marco is the best! Thanks!!

Heather was very nice. Super helpful and efficient

Heather was absolutely amazing! Super helpful throughout the whole experience. Start to finish! She answered all my questions and more!

For storage it's fine...mostly clean; do not pro-rate last month and will rent it out right away...that should be illegal!

Heather was so polite and positive. Best customer service I have seen all week.

Heather helped me out today and she was amazing! Super nice and helpful

Clean and great service!!!

Location is key but the security for this location is great. Codes to enter and leave the gate. Same with elevators. Really safe and secure location.

Got a storage Unit last week! Heather is amazing! She answered all my questions and made the process very quick and easy! Highly recommend!

Public Storage was the perfect Tarantino place for our stuff while we were in between homes. The location was clean and secure. The contact less app was so reliable and convenient. And upon check out Heather was extremely warm, friendly and efficient. Will for sure use them again.

Heather was so much help, made my experience a breeze. 5 star

Heather was super awesome and helpful, I’d recommend this place to anyone looking for friendly people to help with your storage needs!

Heather is wonderful. We need more like her.

She's very good

Heather is great! Super helpful!!

Heather helped me looked for a cheaper price with public storage. Thank you.

First time using a self storage unit— Heather at Haskell Public Storage was awesome and made it a really quick and easy process. She patiently answered all my questions (I had a lot lol) and toured me around the units so I could see before renting one. The security measures at this location make it feel safe

This location is really well-maintained everything is always super clean and in working order. Heather in the office is always really friendly and super helpful!

Heather is the best!!! Easy to work with! Kind and helpful!!!!!

Heather was great and super helpful! She provided the best option for what we were looking for and for our situation. So happy to have found out storage unit last minute and on the first floor! Thanks heather!

Ran to the large and a small unit here one year ago. My rent on the small unit has gone up from one $193-$253 in one year! The rent on my large unit has gone from $243-$307. I have been told that this increase is not to justify added expense it has brought about because that is what they can get for the empty units right now! A reasonable rate hike and I wouldn’t have been writing this comment but a 25% increase each year is more than slightly exorbitant

As a person who has worked in the service industry I value great customer service. And from the moment Diane welcomed me through the door with a authentic and genuine smile, she turned out not only to be a sales rep or customer service agent ,but bit of an Angel. So I walked through these steps doing the rental online got all the way to the closing where I put in my card and it was accepted on my end and the money was taken out of my account, that was not the case on variant so I had a payment of 114 looming somewhere in cyberspace that my financial institution said would be giving back to me within 7 days, Diane got me in my storage unit and also make sure that it was paid up until the end of the following month you don't really come across people who care about people everyday. But you can tell that Diane loves what she does and it makes that effortlessly wonderful. If you are in any way shape form or fashion looking to store some things clear some clutter or just interact with a really cool gal Diane at public storage she's definitely definitely fits the bill. Thank you so much.

I meet with Heather she's very helpful and sweet thanks for all the help

Heather helped me with storage and gave me good service.

Ms. Diana I believe is her name was very sweet and helpful with service today. Makes you feel welcome and wanting to come back

I just stopped by at this public storage, and Heather was awesome, she answered all my questions so patiently, she even helped me getting a better deal, moving day is really stressful, it is good to meet people like heather in days like this… thank you so much Heather!

Heather was amazing! Excellent service and the rental process was super easy. Thank you so much!!

I just rented from PS a few hours ago and have already moved my items in. The unit was totally clean. Heather was so professional and friendly making sure I had the right size unit and providing me all the information I needed.