My recommendation is to choose wisely. If you expect superior customer service, accountability and great location then this isn't the place for you. I rented a unit in November and the rent increased by $60, six months later. They encourage you to set up on auto draft so you don't notice the rate increase. The unit also gets extremely hot!
I keep reading these reviews about great staff... I must keep going on the wrong day. 🤷
It's hard to find someone in office. They're short with you even though you pay an arm and a leg for an old and HOT unit.
I found a better deal down the street AND it's climate control.
I had to update my review after actually moving in. WATCH your bill and DON'T sign up for auto pay. They will increase the rent by $50 - $70 a month. Definitely a bait and switch.
My experience with Public Storage in Cedar Hill, TX, has been very good! Jacobie has been an excellent customer representative, especially when I needed help with my gate code that would not work! He demonstrated what all customers representative should be!! Keep up the great work, Jacobie!!!
Jacobie is definitely a phenomenal asset to the cedar hill location. He’s a great communicator and will help you in any and all ways possible. I will recommend ANY location he’s overseeing.
Very good price! I got the Memorial Day deal, which I loved.
Mrs. Elizabeth helped me get to my storage and explained how to get in.
Jesse was pleasant, attentive, and professional. He took his time and showed us different units without making us feel rushed. He answered all of our questions and gave great advice. He definitely provided excellent customer service. Jesse is a valuable asset to your company!
Jesse went above and beyond to answer my call, help me sort out the reservation and gave me a unit that was better for my needs. Thank you so much!
Jesse was awesome he got me in and out just really nice place best public storage experience I’ve ever had
Jessie has wonderful customer service. Very polite and helpful
Jesse had excellent customer service and explained the billing and safety tips! A truly WOW customer experience.
Jesse was SUPER helpful and made this an easy process. Wish there were more nice people in the world like him
Sir Channing and Lady Kayla provides breathing taking optimum service, I can’t put customer in front of service because they treat like family with a millionaire touch! Recently not so good life changes have been so overwhelming but when I speak either of them in person or over phone my anxiety goes from100 to 1 even if it’s just a few minutes they have made a difference in my life!!! Sir Channing multitasking and organizational as skills are unmatched! Thank you for providing life experiences!!!
The cedar Hill location exceeded my expectations with professionalism from management Channing to the associate Chloe who was pleasant to work with, she throughly assisted and answered all my questions.
I came to this location by mistake but after meeting with Channing the store manager I was so impressed that I felt obligated to rent with him. Professional, Attentive and customer service oriented. Thank you again Channing for going above and beyond to meet my families needs. You are amazing.
Great personality...Very Professional
On July 22nd I rented a unit for my daughter.
I met an amazing young man, Channing, that assisted with my rental.
His customer service is top tier.
Channing took his time and made sured I understood everything. We even shared a couple laughs. Btw, he has the best laugh ever.
All and all, I would definitely recommend and rent from this location again.
I’ve had a really great experience with Simply Storage from the beginning. Channing customer service was impeccable, I would definitely recommend this place to anyone whose looking for a nice storage with great pricing and good customer service.
The new associate, Kloe Benson was very helpful and pointed me in the best direction for exactly what I needed. Such a great staff and great storage company. Will continue to give you guys my money!!!!
Channing is the true meaning of good quality customer service. He was patient, kind, and understanding of my needs and he kept a smile on his face during the whole process of assisting me. Thank you sooooo much Channing for all of your help on today!!!! Big Kudos 👏 to you!!! We need more Customer Service Kings like you!!!!!!
Mr. Channing Hargers was VERY Professional, Helpful, Resourceful and NICE! 10/10
This is a really nice storage facility. Very clean and Channing the manager is amazing. Thank you
I've had a great experience working with channing his customer service is superb he always goes above and beyond. Prices are great but definitely recommend to family and friends.
Jesse
Gracias por su tiempo y su amabilidad
Jesse was very informative and professional! 10/10 recommend!
Jesse was very helpful & knowledgeable
Nos atendió muy bien excelente persona
Hey big thanks to Channing the Mgr @ Clark Rd Location, he was efficient, knowledgable and he was professional.
You guys have a great asset in Channing!
Channing was very helpful and got the job done and the perfect space I needed.
Excellent service would recommend coming to see Channing and Jesse
The reservation process is quick and easy. Customer service is excellent! The prices are reasonable and they send out reminders to pay.
Channing was amazing! Quick and fast service. Very polite! Got me just what I was needing!
My experience with Simply Storage has been incredibly awesome. Jesse has great customer service and is an asset to the company. He exemplifies professionalism.
I was looking for a space to store my belongings and found this location that Channing manages and I must say he is awesome!
I’m not one to leave reviews. However, I just want to give a shoutout and thank Channing for his assistance. I originally was shopping around & get quotes and didn’t go anywhere else. Thanks again!
Jesse was so helpful he helped to get the parking storage fast
Thank you
Good service, clean units
great service, in and out by lilly!
Channing and Jesse were professional and helpful highly recommend to come see them
Jessie was great. Got me in and out. Overall great experience. Definitely check him out at the one in Cedar Hill
Jesse great guy/ good place to store Boat or RV
Rented today. Location seems clean and secure. Jesse was nice and easy to do business with.
The experience that Channing and Jessie gave me was insightful and very appreciative. They made the hunt for a storage space less stressful. Will recommend SIMPLY self storage. 👌🏽
Great service…Channing and Jessie was great!!
Great customer service always friendly and very helpful, They made out relocation smooth
Had a good experience would recommend coming and seeing Jesse and channing good people to work with
I could easily give the employees five stars but the company itself could use a dose of honesty. They do not deserve such a phenomenal staff and I'm sorry but not sorry once again I couldn't even get a company one star but employees I get five
Super friendly & helpful staff! Helped me from start to finish 10/10 recommend!
Jessie, was very professional, and provided top notch customer service. Would definitely recommend this location to family and friends.!!!
Jesse was very helpful and knowledgeable....
My presentative name was Maribele and she was the best ever and very customer service, she a great edition to your company.
Very professional customer service and reasonable pricing.
We were able to rent a nice sized unit at an extremely fair price. Highly recommended.
I wanted to leave a positive review for Simply Storage for keeping the facilities clean and clear of clutter. I wanted to give a special spotlight to Channing. I'm not sure where you found this wonderful guy but by all means keep him. He is always attentive, very knowledgeable and always responds to emails and phone calls. Channing you are outstanding, even if you are having a bad day, it never shows. Thanks SIMPLY and thanks Channing!
Great service from Jeasey
One thing I must say is that this location is incredible. I’ve been to many storage spaces and no one has met the standard of professionalism and outstanding customer service as this location had. Mr Channing is the prime example to when you put your Aces in their Places!!!! It’s no question why that young man is in the position he in because he displays the perfect amount of kindness and respect that’s every one should possess in Corporate America!!! Amazing job!
Channing the store manager is awesome. I had to do a last minute move in due to life’s circumstances, and Channing assisted me with kindness, professionalism, patience.
Channing was very helpful in I mean that y’all please one see at Simply self storage
This was an awesome manger, very professional and considerate. He NEEDS A RAISE!! He's out here doing his thing. Yall should keep him at all cost I don't care what anyone says. I'm the owner of the Jewelry Box here in cedar hill so I know professional when I see it.
We have been utilizing their space for some time now. Good customer service, awesome store manager.
I had such an unbelievably positive experience with Channing. His customer service went above and beyond all expectations.
Amazing customer service!!! Thanks Channing!!!
Thank you thank you to the store manager Channing for making this move for me so easy.. going into the store snd getting a unit from him was a breeze and he was very professional and I was in and out!!!
Channing was very friendly and super helpful. He showed me exactly what I needed and got me squared away.
Channing is the best!!! He helped me move from my apartment in no time ! No hidden fees or any catches !
Outstanding customer service and amazing staff! Channing was very professional, courteous, and informative. He answered all my questions and concerns in a quick and timely manner. i recommend this site in cedar hill to anyone looking for great customer service!
The property manager was easy to work with and made me feel comfortable choosing this location. I strongly recommend people choosing this location for storage space.
Perfect location. The store manager Channing is fast, friendly and very professional.
Channing was a great help! Professional, patient and very friendly . I highly recommend renting here .
Friendly service with all the answers! Me and Channing spend about 30 minutes together and I have great spots! Thank you Sir!
Channing the manager was very knowledgeable about the products offered at this location! I received the best rates and I actually found exactly what I was looking for!😇
Super clean facility and absolutely amazing staff! Channing was super helpful and very informative. Compliments to him on his incredible professionalism and incredibly friendly attitude! Although I was unable to rent a unit today, I definitely will be in the future due to the amazing service received today!