Public Storage Self-Storage Units at 700 Victor Street, Austin, TX

I had this storage over the summer since I was moving apartments. I have never had a storage unit before, so I was concerned about the process. Nikki helped me out and she slayed. Whatever she gets paid isn't enough. I had no major issues here it was just annoying to open the doors with the app and there were spiders in my unit which is to be expected. It was also pretty cheap too so that was good I saw some units going for 200 per month which was out of my budget.

NIKKI AND WIL WAS SO AWESOME AND VERY PROFESSIONAL AND VERY HELPFUL.

The staff here is amazing. Nikki & Ziada were helpful & worked diligently to get the light over my storage unit replaced. They have helped search for the cart when it wasn’t left in the appropriate place. Grateful for Nikki seeing my glasses & holding them for me n til I could get back to the unit! Thanks ladies for your kindness & work to make this experience better.

Very Professional

This facility is so nice and clean. I visited different facilities before coming here and immediately felt comfortable. It’s secure and clean. Also I met Zaida, the staff member at the facility. Super incredible lady- very friendly and helpful! 10/10 for a very smooth and fantastic process overall.

MsNikki at the Public Storage on Victor St. Was very appreciative on helping me out with my storage Thank you!!

I have had this unit for about five months now and inside the building there is a horrific smell like dirty old cigarettes smell. Also, while walking around, I’ve seen multiple dead roaches outside the units And living ones inside of mine, this is not coming from me because everything I put in my unit is brand new from the store so this is an ongoing pest issue that they have that is now affecting my property. It is disgusting and I will be moving my property as soon as possible. Do not rent a storage here if you don’t like roaches

I recently rented a storage unit and had a fantastic experience. The facility is clean, secure, and easily accessible. Emilio, the staff member who assisted me, was incredibly helpful and professional. He answered all my questions, provided a thorough tour of the units, and ensured I got the best deal for my needs. I highly recommend this storage facility, especially if you get the chance to work with Emilio!

Mary was so helpful & friendly and truly helped me out in a difficult situation

Gracias a Mary por ayudarnos a rentar un storage 🙏🏻

thank'sss!!!!! mary!!!!🙏🏻

Gracias Mary por ayudarnos

Nikki at the public storage on victor street, austin, tx was very helpful and polite. Great customer service

Mary was extremely helpful, kind, and thoughtful, even negotiated a better rate for me! Grateful for her!

Excelente servicio al cliente muy va amables y las indicaciones apropiadas les felicito por todo

Excellent service here Maria went above and beyond to give us all we needed here. she is a true customer service lady … leaving very happy and with a big smile..thank you Maria you are one of a kind .. 👏👏👏

Excellent!!! Mary gracias por su 100% y su cartita de amor con el codigo súper su servicio …

Mary did an outstanding job today getting me and my team a unit for our samples we use in our business. Love the customer service.

Mary was awesome! Was having a terrible day and she was extremely helpful and very kind and professional! I will be a customer here as long as she is an employee for sure!!

Excelente servicio, mary muy atenta y profesional, lo recomiendo ampliamente.

Mari Anazing! Both English & Spanish! Good job Mary!

Ms, Mary is an absolute GEM. For someone to ALWAYS maintain professionalism, kindness with a smile, and ALWAYS willing to not assist with any concerns is rare in today's world. KUDOS to a wonderful young lady.

Wow what great service came in and Mary took care of my issue on a lunch break with no problems. Sweet lady great place

I'm leaving this note to thank Keith, one of the managers at the Victor St. location. He was very helpful and patient when I was selecting my unit last November; he showed me several units so that I could choose the best one for my needs. I greatly appreciate your help Keith! 5 stars for Keith! I've had a good overall experience at the public storage on Victor St. It's generally clean and well kept. There were a couple of storage units broken into last year, including the unit next to me. My understanding is that this happens occasionally at storage facilities and it is the reason for having insurance. I talked to the manager after this happened and he said they were able to catch the folks who did it. The gate has also been broken a few times for more than a week. It was concerning, but eventually remedied. 4 stars for Public Storage!

Initially, I would have said I had the most amazing experience renting a unit with public storage. However, a month goes by and two things really caught my eye with them. One, the female employee isn’t friendly. At all. Two, the manager is 0 help if you happen to lose your key. Hopefully, if you’re ready this the odds are better in your favor

Keith and Elizabeth are extremely helpful. They got us set up in two units and have immediately helped us with any issues we have had. Couldn't ask for better customer service!

Excellent job don with me

I had a great time and excellent customer service with Trena. Thank you so much Trena. Very nice place and very clean. You can NOT find better prices with a place like this in Austin.

Great storage and Mary was very helpful!

This place had 15+ storage units broken into and they take no responsibility. Just be wary when you leave your stuff there.

Muy bien es muy amable nos dio muy buen servicio se los recomendamos

Muy buen servicio nos dio Maria muy amable lo recomendamos

Love this place! Clean building. Helpful people. Cynthia is great!!

Great experience! Clean, safe, and spacious units. Trena provided exceptional customer service

Came in to make a payment Robin Mize was excellent went above and beyond to make me feel comfortable

La compañera Maria me atendió super bien ,en lo personal el servicio fue super bueno y su amabilidad y muy atenta explicándome todo con calma y mucha paciencia .Se las recomiendo 100%

Awesome service thanks Trena

What can I say about Mrs Trena. Sue helped ke at a time in heed of a situation that I had to get out of. Thank God for her

We found Trena at the Victor location of Public Storage to be very helpful and courteous

Trena was extremely helpful and I appreciate it

Maria was super helpful! Definitely a great place to store stuff in apartment transfer.

Maria helped me get set up and was great. Thank you!

El servicio fue muy bueno gracias maria

Muy buen servicio Gracias Maria

Maria was very helpful! Got us a storage in a timely manner! Great service!

Maria was very funny and happy

Maria is very sweet.

Been with the specific PS for almost a year now. It’s clean and the staff is very friendly and helpful! Highly recommend.

Got there a little late in the day but Arlene was amazing at showing us 3 different units to make sure we had the right one. Thank you

Leticia did a great job! I will always come back.

Have been renting for 2 mos. Came today on Tuesday, 5/30 at 10am and the gate system is out, no employees on site, multiple other customers waiting to gain entry. Nobody answering phone. What’s going on?!

Na’Caria and the General Manager provided me with exceptional customer services! The store was very clean, and made us feel welcomed to Public Storage as family🫶🏾 Would definitely refer others to use this location!!

The staff here is very helpful. The storage units are clean and well maintained. Cynthia got all my questions answered and was very friendly.

Nacaria is very professional and nice. She answered all of my questions in a professional way. She is also pretty nice. For example, she showed me how to enter my storage unit from outside and use the lock patiently. One time, I was unsure whether I locked my door, she was willing to take a look for me, which avoided me from driving back to my storage unit again. What is more, when my phone was out of battery once, she worried about it and provided me a charger.

Tamala made the move-in process quick and smooth. The storage facility is clean and ready for us. Overall great experience.

The guy who was working on 4/2/23 lied to me about giving me a refund for almost $66 dollars for a storage unit I closed out . Never got that amount and was just told today that he didn’t even have the authority in the first place to even offer anything like that.

tamala was really kind and professional, she assisted me in setting up my ps app

Cynthia is always kind. I recommend the victor st. Location. And Tamala was very kind and was more than willing to accommodate my needs. Thank you!

Aiden helped us get a great deal on storage. Very understanding, approachable and easy to communicate with. Definitely recommend this branch and Aiden did a fantastic job!

Today is Jan 31st, 2023, Aiden is working there now and has been over the top helpful. Very professional and super pleasant. They’re very lucky to have this employee.

Breanna Was Wonderful

Since this location opened they have had an automatic gate which is positioned in such a way that it regularly damages parked vehicles when the gate opens. My vehicle has had a hole in its bumper for several months due to this gate. When the incident happened, the representative in the office took my information and told me I was at least the sixth car that has been damaged in this way in only a few months. She said management refuses to fix the gate problem. The employees offered to park her car in the offending parking space to prevent additional customer vehicle damage, but management told her she wasn't allowed to park in the space. After having waited several months, and after being told the damage would be taken care of, I was informed today that Public Storage is refusing to fix my car. I'm likely out a large deductible if I file a personal claim (they have no incentive to work with my insurance company) and therefore I'm stuck with the option of a hole in my car or a hole in my wallet. Safe to assume at least a half dozen other paying customers are in the same boat. So the management here clearly don't give two shakes about their customers. I was going to rent a second unit today, but I'll be cancelling that. Do you expect these guys to treat you with respect when they knowingly let customer after customer have their property damaged? I think not. I suggest renting from one of their many competitors, as I'll be recommending others do as well. Corporate is welcome to reach out to me anytime they feel like making this right.

A good place to store all your belongings

Aiden was great. Helped me get everything I needed and made my move in super easy!

Great service cynthia

Cynthia is awesome.

Great experience so far. Booked my move-in online and the property manager, Cynthia was quick to call me to welcome me and provide any additional information. When I arrived, she showed me to my unit and informed me of everything I would need to know. She also called me the next day to make sure everything went smoothly with my move-in. She is super kind and knowledgeable and made me very comfortable with my choice of facility.

Cynthia was so helpful and lovely!

I was very pleased with the lady at the front desk super polite and helpful thank you so much

Cynthia is the best real nice and explanada everything at perfection

Cynthia was amazingly helpful and has a great attitude and pep in her step

Units were clean and staff was easy to work with and helpful.

Perfecto, persona muy preocupada, amable y respetuosa

Alexandra was delightful to work with. She was ready with a greeting the moment that I walked through the door. She helped me figure out the best option for my needs. She was knowledgeable and walked me through every step. I really appreciate her efficiency, friendly service, and overall professionalism. Alexandra represents Public Storage very well. Facilities were clean and orderly.

I had a wonderful experience. Cynthia is very kind with all clients.

Reason why I moved out was because it didn’t seem climate controlled for the price I was paying. Every time I went to storage it was warm on a warm day outside. ONLY positive is the staff. Always friendly!! Willing to help especially Cynthia. She swept out my dirty unit when I asked to use a broom to clean it.

I recently moved and had to pay my first month. And Miss Alexandria and Miss Cynthia were helpful and very knowledgeable of the location. Thank y’all hecca much

Alexandra was very informational and helpful thank u 👍🏼🖖🏻

Cynthia was very helpful

Friendly service, good storage.

This is an excellent Public Storage location. Very clean and well organized. I would definately recommend this branch to anyone!

Cynthia was a big help when I had questions or needed help with my storage unit. I recommend this location to get a unit. You'll be treated like a friend not a customer!

Cynthia is very good to deal with. The reasons I didn’t give 5 stars are because: - They push their “Orange Door” insurance a bit too hard. I had to come back a couple of times so I wouldn’t be charged for it. - You have to buy their lock because the doors they use won’t work with any other locks… convenient for them. - There are no trash cans anywhere. Otherwise, their staff (like Cynthia) is courteous, office hours are pretty good and prices are competitive. Although, they have increased prices SIGNIFICANTLY after signing me up. If they keep doing so I will reduce my star rating to 3.

Cynthia was super helpful and prompt responding to any inquiries I had during the rental storage unit process. Thank you for great customer service!

Cynthia was super great with us, super great service !! Thank you .

Who woulda thought you can get such great customer service from a storage unit place. Cynthia was an absolute delight! If I ever need storage again it will be here and it will be because of Cynthia’s amazing customer service! :)

Kim was so helpful and personable. Getting the storage unit I needed was a piece of cake. She explained all the directions I would need and even gave me a useful suggestion about how to transport my mattress, which I hadn't considered.

Great service by Kim

Cynthia was super helpful and made the process seamless !

Muy profecional y atenta con el trabajo a pesar de no hablar inglés me atendió con mucho gusto y amabilidad le doy gracias.

This location ended up having the space I was looking for. Thank you, Cynthia for your help and patience with us as we were all over the place. I appreciate your assistance.

Cynthia was very kind and helpful. She was very patient with me and helped me find the perfect sized storage unit for me. I am very glad and thankful for her help as I never used public storage before and she made my first experience wonderful.

Cynthia was great customer service ! Knowledge with a smile !

Cynthia was great an answered all of my questions

Servicio bueno

The represenitive is talking about ms.robin mize customer hospitality terrific

Laureen gave me awesome customer service the first time I went there but the second time I went there she was as mean as a rattlesnake and I wouldn't ever pay to be treated like that. So I have taken my business to another location. You are way too mean Laureen.

Fast service and very polite!! Thanks for the last min help :) stay kind. Brooke

Laureen was very helpful and friendly. Great customer service! This is a great location for public storage. Very clean.

Laureen gave excellent service and got us ready to go quickly. Thanks!

Ms. Sue was extremely friendly and helpful. Took the time to show me the different sizes of the units and helped me reserve a unit. I highly recommend this location, Sue was great!

Sue help me looking at the storage and she was nice and sweet very helpful

Laureen is freakin AWESOME!!!

Laureen was amazing. And provided excellent service.

Laureen is amazing....check in process fast and she was super helpful.

The wonderful lady Laureen was very pleasant and helpful. The customer service that she presented to me was onpoint

Sue did a great job

I Like Ms Susan Law, Very Cool and dope ,i like the fact that she's from Alabama right near my neck of the woods in New Orleans ( PS. You guys did not Create Mardi Gras ;) continue to grow and prosper Ms.Susan, I wish you the best of luck

Laureen provided an excellent customer service experience. Super upbeat and helpful.

Very secure, modern, climate controlled storage.

We were so thankful for employee Laureen at this store. She went beyond the call of duty to help us, and follow up to make sure we were taken care of. She is absolutely amazing and professional. Public Storage is very fortunate to have her working for them. She was patient, and made sure we as customers were serviced well and happy. During these crazy pandemic times .... it was quite unusual to have someone follow up and care about the customer... Quite extraordinary! So pleased and thankful! We will definitely use this Public Storage again!

well, I guess I’m just that one hater on this one, so as I go on please dont hate only speaking from experience! me & my girl were going get a storage, signed up, cane thru we are greeted by ms. pam, now ms. pam, a very kind and sweet lady, is certainly a feisty one! shes great at what she does trust me, but she pushes for a review ten. fold! CRAZY! I know, its like “ xavion, that is just rude of you! “ sue me, but not really tho, but all I’m saying is shes great, so me & my girl got got in a bind, didnt pay it in like 2 months they already bolted thru the lock an put our stuff up in auction! 😮‍💨 it seemed like we talk but no true cooperation came close on there end! crazy stuff if you ask me thats all I gotta say.. you can definitely find better places for way cheaper, an it seems they dont let up, I also gotta pay for a whole lock.. all in all.. its a place thats held our stuff untill some point I cross paths w another storage unit, they do what they gotta do, *cough* penny pinchin’, nvm I rated it a 3 at first but now its going down to 2! 🗣

Lauren was so helpful and very patient I went in with 4 of my kids (whome had been running errands with me all day) she was quick and friendly very personable.

Inexpensive. Requires a cylinder lock ($20). Good value. Lala and Pam were helpful in helping me close out my account.

Pam gave great customer service! Gave me multiple options and was very helpful

Ms. Pam helped me out so excellently and made sure i was squared away until i was completely satisfied. 100% will be sending my friends as well.