Public Storage Self-Storage Units at 1601 Harwell Dr, Arlington, TX

Transferes to larger unit. Jenifer was very courageous and helpful throughout the process. I’ve been a customer of this location. This time was my best experience ever. I highly recommend.

I don't normally write positive reviews but in this instance I make an exception. Jennifer greeted me in a courteous, friendly manner and conducted herself with professionalism in her interactions with me, and the other three customers who came into the business to pay bills and resolve other issues. What stands out is as we were working through a somewhat challenging issue, and at times I was sharing my poignant opinions, Jennifer remained patient, composed, calm, listened well, wasn't quick to interrupt, as is often the norm when working through a challenging issue with a business, and even demonstrated empathy, which is rare in our self centered, prideful modernity. I will recommend a friend or associate to Public Storage if the occasion arises.

Jennifer was such a big help with getting me set up with my storage and showing me everything I needed

Every time I stop by the office it is closed!!!!

Excellent service. Quick and easy.

I was assisted today by Mali Ja Juan. His customer service was spectacular, thank you Mali for being so patient with me.

Aixa gave me excellent service I recommend this place 💯

Great customer service! Malijajuan is super professional!

Love this place they are very helpful and courteous. Derrick is the best. He always so helpful and energetic. Thanks alot.

Amazing facility! Malijajuan was super helpful and professional. Went above and beyond answering all my questions. Definitely will recommend this place and always ask for Malijajuan if you visit them.

I stopped by Public Storage inquiring information about a storage unit. Malijajuan was nice and had the answer to all my questions. I will be considering renting a unit here because of Malijajuan. The property was also very clean and well kept.

Very satisfied customer! Melijajuan is a very outstanding person. He will make sure you understand what you’re doing before doing it. I love how he reads his customers faces when in need of help. Whenever you come here please ask for Melijajuan

Let’s start by saying Malijajuan is an awesome I mean Awesome worker. He explained everything to me plus helped me out whenever i have/had a puzzled look on my face and reinsure me that everything fine. I can truly say Malijajuan go’s above and beyond to make sure his customers are well taking care of. So if you ever come here make SURE you ask for Malijajuan

Store manager Malijajuan, was very welcoming and helpful. This place is in a great location, near six flags. He answered all of my questions while going above and beyond to assure great customer service. I will be recommending friends and family.

No one answers the phone and I’ve been calling every day for a week. 8/1/24 11:16 AM CST Just got back home from this place and it looks like the manager just sits in his car the whole shift. Don’t expect anyone to answer if you call he’s sitting in the car with some woman :)

Been nothing but great service

Great staff and clean property!! Manager was very knowledgable about how things work, this is my first storage

Just stopped by P.S to inquire about a space and the property manager was really cool and informative regarding my questions i needed answered. Im definitely considering storing with public storage.

Public storage has the best CSR, Malijajuan, is very helpful. Thank you! 😊

Stop by Public Storage on Harwell to inquire about a space and Malijajuan the property manager was very informative. He was very nice and helpful when it came to answering my questions.

Today I stop by the Public Storage Harwell location to get some moving supplies. The property manager was very nice and organized. I highly recommend this location if you're looking for deals on moving supplies. Keep up the great work Mr. Fields.

Amazing Facility, Clean, Great Management, Secure Access!! I Appreciate Your Dedication To Providing Great Services To Your Customers!!

I’ve been working here for a couple of weeks and Harwell is an amazing property for storing your home goods. The property is well maintained and locked with security locks and cameras to ensure that our customers belongings are kept safe. I highly recommend this property for storing if your looking for great customer service upon appointments an a safe well kept property with easy access…

Ashley was es ver welcoming and very informative with all the rules regulations and any need to know . Thank you!

I cannot express enough how impressed I am with the level of service I received at this Public Storage facility, all thanks to Ashley, the exceptional manager on site. From the moment I stepped in, Ashley greeted me warmly and immediately made me feel welcomed. Ashley's knowledge about the company and the facility itself was truly remarkable. She answered every question I had with confidence and clarity, demonstrating her expertise in the field. It was evident that she knew the ins and outs of the storage business like the back of her hand. Not only was Ashley incredibly informative, but she also went above and beyond to ensure that my storage needs were met. She took the time to understand my requirements and offered valuable suggestions that will help me choose the perfect storage unit. Apart from her professionalism, Ashley's genuine kindness and enthusiasm for her job truly stood out. Her exceptional customer service skills made the entire process smooth and hassle-free. The facility itself is clean, well-maintained, and secure, which is a testament to the management's dedication to providing top-notch service. In conclusion, if you're looking for a storage facility with exceptional customer service and a friendly, knowledgeable manager, look no further than this location. Thank you, Ashley, for making my experience truly phenomenal. I highly recommend this facility to anyone in need of storage solutions.

Initially I gave this location a 5 star review during the company being identified as simply storage. However since it has been brought to my attention that public storage has now taking over the property things have gotten very difficult. The first problem that I ran into is that simply storage had sold the property to public storage and later changed the rates, once informed I should have made preparation to change properties but I continue to rent a space. Second I received a phone call stating that there would be a change in how we would be able to access the units over the phone. Last I arrived at the location trying to access my unit but there was no one there on the property. I was fortunate enough to be able to reach the tech support hotline after making many attempts. This was a difficult time for me, I received so many technical error issues just trying to initiate communication to them . I remained calm but highly skeptical about doing business with public storage in the near future. Last but not least I received a phone call after hours of operation from I'm assuming the property manager after making many attempts to reach her. During the time of me conversating with her I inquired how would I be able to rent a space with there being no one in the office. She replied," there was a trailer located next to the property where they were allegedly to be". I kept my next response to myself, debunking that statement because when I approached that trailer as well it was completely dark. Also if this statement was proven to be true there should have been some sign on the building or indicator stating that they were now located in the designated trailer which they may actually be operating however for that day they were either not responding appropriately or not there. If a senior citizen was to be challenged with all these dilemmas Im almost certain they would be defeated. For one, most senior citizens rely on face to face communication, also kinda skeptical about technology (referring to tech support). Second there where no signs informing you how to rectify your issue, meaning that the property managers or immediate staff would be moved to a nearby trailer.

Ashley was very friendly and helpful. Highly recommend this facility.

I recently rented this unit. I haven’t been back until today to find my lock that was an approved lock removed and a public storage and a red lock on my unit. I haven’t even been here a month yet. This should be illegal because I don’t have a payment due until March 1st. I’m highly upset about this. Now I’m sitting here waiting on the office to open. In the mean time I’ll be contacting my attorney to validate that this is illegal.

Best service ever !!!!

Karen was awesome

Really easy closing the account, but no direct way to reach Corporate team, not satisfied with being charged for a full month after checking out in the 2nd, no prorated option

In September this place was purchased by public storage and since I’ve been over charged in October and November. Public storage refuses to fix the situation and figured out a way to blame me for it. The customer service representatives I spoke to barely speak English and have zero customer service skills. On top of that the facility raised my rent 3 times in 12 months and were advertising the same size unit in the same building a few doors down for $100 less! I would never ever recommend anyone rent from them. Absolutely horrible experience since Public Storage took over

Tyrone here! Used Public Storage at this location and loved it! Anna was a lot of help and provided excellent customer service! I’d definitely use them again!

Anna was super helpful and friendly. She got me in and out very quickly

The staff were very understanding, helpful, and kind during a difficult time.

Anna was amazing I’ll give her 10 stars if I could. I was moving a 26’ truck by myself and she noticed I didn’t have any water or food in this heat she gave me a few bottles of water and a bag of pretzels. When it was time to move my truck I got stuck because it was huge she helped me out without her help I would have knocked a few polls down.

We loved this storage unit when it was Storage Choice. When it changed to Simply Self Storage we were apprehensive but they have been great….up until the point that they raised our monthly rent 40$ with short notice. We are looking to move our unit to another location.

Anna was a great help, she was kind and very informative about the property and the storage facility. I would highly recommend her to assist with all your storage needs.

Best service ever!

Derrick was fast and very knowledgeable! I had my storage in about 15 minutes. Thanks You Very Much. 10 Stars !

Derrick did a great job helping me move in at the last moment. Thanks Derrick

Simply self-storage and Derrick were a pleasure to work with! Excellent service all around!

Derrick continues to do a good job

Derrick is awesome ☺️ Very informative and friendly and kind, Thank you sir🙌🏿🙌🏿

Derrick is awesome! Every time I’ve had questions he has always been of great help Adding on to this review. I needed another unit and of course Derrick took care of me. He has the best customer service, very chill and always nice. He will keep my business.

Derrick is a great manager. He cares about the property and his tenants.

Derrick was very helpful. Thanks Simply

Derrick is a GREAT PROPERTY MANAGER!!! He has helped me from the beginning and still helping… very much appreciated

Derrick has exceptional customer service and support skills. He is very knowledgeable and courteous to customers.

Derek is so nice !!!! great guy really helpful !

Staff was very helpful and knowledgeable. Changing my unit to a different size was a piece of cake. Thank you!

Derrick helped me out with moving when I thought I wouldn't be able to. Thanks again Derrick

Great place to store your stuff, come see Derrick, he'll take care of you like your family!!!!

Great staffing. Derek made it so easy for me to get into a unit fast.

I can't say enough good things about Derrick. He was very attentive to what I needed and quickly got me situated in the perfect unit. He was very helpful with the lease and paperwork. Overall an extremely pleasant experience. I highly recommend this place to anyone needing storage.

Derrick was amazing , helpful and made sure everything was good including my gate code .

Good storage

Great deal with 2nd month free. Very happy with Devin's customer service. He took good care of us.

Love new manager, very helpful

Very friendly,prompt and efficient.

Excellent service. More than I could ever ask for.

Derek was very polite and professional. I had great experience

Thank you Deric (mgr) unit is nice and clean and the perfect size for my items. Highly recommended. Thank you Simply Storage.

Great Service, Easy sign up

Great service by Derrick

Very wonderful service very helpful staff

Derrick was Phenomenal and quick! Super helpful and the rental process easy!

I rent several units here and in the last year have been disappointed with some of the changes including the Management. Well things are drastically better now that Derrick is property Manager. I think everyone will be pleased here as long as he is here. Thank you Derrick for your kindness , and professionalism. Steven Fouljes

Derrick is the property manager. He's super nice and I love talking to him. It's a pleasure doing business with him.

Derrick was very helpful. Place was clean and secure

The staff was very helpful, and the process was extremely easy! I would definitely recommend this place for storage

Derrick was amazing! Made this transition extremely easy and stress free... Thank you!!!!!!!!

Jamie was very helpful and knowledgeable, thank you kindly!

10/10 recommended! Very nice an helped me out when needed

Devin was an awesome helper today! Super easy and quick process

Very h see helpful and quick

It was very quick and simple, which lives up to its name. The only easy part about me moving imo lol. Devin was really informative, caring, and efficient. I'd recommend them and use their services again.

Quick and easy

Easy and straight forward

Last minute move in, came in clutch!!

I had been trying to get in contact with simply storage across town for days and the call center deferred my call over here so I could get my questions answered. In walks Devon. Even though he knew I wasn’t going to be storing my things there he patiently answered all my questions, looked up what he didn’t know, and helped me plan my move. I seriously considered the extra 30 minutes it would take me to get there from my place just so I could do business with him. If you’re lucky enough to be in his area I’m sure you will be highly satisfied. 👍🏾

Great and fast check-in and very clean facility

You need to come rent here..see Karen, Cody & Devin...they are the nicest of nicest people..love being here..been here for years..5 star all the way.

We’re so glad we found this place! Devin was super helpful and informative with helping us choose a storage that suits our needs!

The manager is absolutely fabulous and explained/got us into a unit in record time. All around great service

Best storage out there in Arlington!!!! ‼️‼️‼️

I received amazing customer service and everything was handled quickly! Would definitely recommend to anyone looking for a storage space.

Devine and Cody were awesome! They were professional, accommodating, and patient. This was my first time renting a storage unit and they made it a great experience. Highly recommend.

This place has gone downhill since the company took over. Very poor customer service, excessive fees and the rent is too high for a non climate control unit. Beware, your stuff will be ruined at this facility because the units flood when if rains and you can't make Max use of your unit. UPDATE, thanks for the bs reply. Considering all the other reviews about your company, I'll be sure and tell everyone I know about how you increase rents WITHOUT NOTICE and charge excessive fees. You are a predatory company with the worst customer service I've seen.

Great customer service, quick and easy. Was able to see units before buying.

Devin helped us fast and efficiently. Very professional and amiable. His thoroughness and precision made us feel confident that our valuables we're in good hands.

Even though this location didn’t have the storage I was looking Devin really helped me out and looked the sister location for me and size by size my situation. 100% great customer service☺️

Devin is a work of art. I appreciate his service and hospitality.

Devin was very helpful and I appreciate his awesomeness.

Devin was very courteous and knowledgeable and professional it was a pleasure renting the storage from him Thank You Devin!!

Great and quick rental. The place the clean and looks very safe.

Nice job and very fast will be a returning customer if needed

I was looking for a storage to storage my slingshot. Devin was patient and knowledgable assisting me. I really appreciate his awesome customer service service. There wasnt a unit to meet my needs but he offered me a parking space rental until a unit is available. I have no doubt that I made the best choice renting at Simply Self Storage. The cameras and amazing customer service makes me feel that my vehicle will be safe. I give Devin 10 stars **********.

I really appreciated the thorough and warming customer service service that Devon provided while trying to purchase my storage. He walked me through both sizes of storage that I was contemplating on, and helped me decide which ones was the best fit based off my needs. I really appreciated the free month special as I just forked over so much on my move into my new home. He rocks! 🤘🏽♥️

Devin the new manager is working very hard to be supportive to storage tenants. He has been very helpful during the many changes with management joining a new storage corporation. Although we miss Nick, Devin has made a very sincere effort to win our loyalty over and today he won in my book, thanks Devin. The grounds like always are always clean. And I’ve had no problems with pest control animals or people😉

Received the fastest and professional service from Devin. He was so nice and patient with me and provided me with a unit that was comfortable and no too far from entrance. Thank you so much for an awesome experience and I will definitely be recommending this location to family and friends!!

Devon trailer helped me out and he did it from awesome job. He was very attentive he helped me with everything that I needed and he made sure that my stay was pleasant

Good customer service and nice secure units.

Quick and easy love this place been my go to storage place for over 15yrs

Quick and easy service !!!

I have had a storage unit here for about a year. They have been nothing but kind and helpful whenever I've needed them or had questions. Highly recommend.

Devin is the best. He always returns calls quickly. He answered all questions professionally yet patiently, with the manners and demeanor of a young gentleman. While the company had many delays and confusion during transitioning, Devin was the buffer that kept the customers from being concerned.

Devin was excellent! Was very thorough and Made my contractual task a breeze👌🏾

Devin was GREAT! He was very kind and knowledgeable! He got us the best deal with a great 10x10 unit today. Thanks Devin.

Devan is pretty awesome, he got me in a unit quickly even tho I showed up at the wrong time😭 he’s very down to earth and fun to talk to. He also got a good kick out of watching my moving guy get his truck stuck in the middle of the lot🤣 so that was fun too. Thank again Devan!🖤