They raised my rates to $249. This is on the website... mine is 10x15
This is probably the worst experience. They raised my rates over 70% even though I have direct deposit and have never missed a payment. I am stuck because it would cost me $500 to move my stuff. Very poorly run business model for customers. I am sure they are happy but terrible customer service. Tiffany is great though.
What a horrible surprise right here at Christmas! I rent a unit for $149 a month. I was just delivered news that starting Jan 1 my rent is going up $100!! I get increases but not one that is 70%!
Cona was very professional and assisted me completely. An asset to the company.
Coma was extremely helpful and friendly. Took care of us and our storage unit needs. I would highly recommend this site to others. Well done! Thank you! 😎
Was a great place before Public Storage took over. They raise the price arbitrarily month to month. We never even signed their new rental agreement since we were still on the agreement from the previous company. Shady business practices and unfortunately they are buying up all the storage companies in the county.
Crystal was amazing! Very helpful and answered all of our questions and we had a lot
Crystal was so helpful and kind when I got my storage building!
Highly recommend her
Edited: Had to update from 4 star to 5 star. I didnt realize that it was showing 4 stars especially when I said I had a FANTABULOUS experience. ☺️
Had an FANTABULOUS customer service experience with Crystal. She was PATIENT, and helped me resolve a longstanding issue. She is a GREAT asset to the Public Storage Team.
It’s a nice place but my monthly rate jumped by $100 in less than a year. They lure you in with a too good to be true price only to increase it by an obscene amount which is disappointing. If the price lowers, great! If not, I plan on finding a more affordable option and you should too
Update: my rent is $260/month but this statement says $320. No thank you. Canceling my lease immediately and encouraging people to stay away
I have had the time to work with Crystal. She was patient and professional with helping me even when I gave her hard time. She went above and beyond.
This Storage Space is very durable I highly recommend it to anyone looking or in need of a unit.
Accommodating when I needed to make a change, clean, and secure.
I am up here nearly every day. Tiffany is running the place perfectly, she’s friendly and a hard worker and monthly tries to get my unit rate lowered. Like other reviews, Public Storage corporate gouged me with a $95 increase after 3 months.
She fought hard to get new locks on the public restrooms for the convenience of her customers. Prior to last week, they were always locked and if a manager wasn’t here, you couldn’t use the facilities which was a huge inconvenience to everyone.
I’ve been to numerous storage facilities all over DFW and this Public Storage is always clean, rodent free and well run, which I can’t say about the majority of them.
Tiffany greeted me at the door, and with a warm smile, welcomed me to Public Storage. She helped me find a unit closest to the door in order to make my move easier since I have trouble with my back. Every question was answered fully and to my complete satisfaction, and even conversing with her was a pleasure. Tiffany took the time to explain everything I needed to know. She was so nice. The storage building and unit were immaculate and I felt good about the security measures that are taken to protect customers in and around the building. What a wonderful first-time experience! Definitely recommending this location to others! Everything was perfect, just exactly what I was hoping for, from customer service to accessibility to the condition of the unit itself. Thank you Tiffany! 🫡
I was very impressed on how clean the place was and how friendly your staff was particularly Tiffany Zamora she was so kind and helping me with what I needed and getting me set up and making sure that I was fully understanding the unit I was purchasing.
Great friendly service. Facilities are clean every time I’m here. And best of all during hot summer days it’s fresh inside
This is a great place. My extended family has used to place to store their stiff while they are remodeling their house. The place is super clean and the staff is great. We hade a little problem with our lock but Tiffany came and saved the day! Thank you!
If I could give this place 0 stars I would. STAY AWAY. the employees are rude and nasty and you can never ever get a hold of anyone in person or on the phone. This is a nightmare company and I will never use them again. After years of using this unit. This was the worst experience I’ve ever had with ANY company. I can’t buy groceries now because of this place. STAY AWAY.
I rented a storage unit online and when I got there, it did not have the rollup door and I am sure that it told me that when I rented it, but I missed it. The girl working was extremely helpful and immediately found me another unit that worked. Everything there is clean and fresh and looks new, my experience was top-notch and I definitely recommend this facility if you need a storage unit.
Was here for over five years and this place could not care less. I finally got fed up and switched to Extra Space Storage which is better, way cheaper, and allows you to prepay rent in order to lock it in and prevent increase.
Whats most frustrating is that they raise your rent way higher than what a new customer pays WITHOUT any discount or promotion. So I've been a customer for five years and you demand I pay 60% more that the normal market rate you're charging a new customer according to your own website??? I don't think so. All you have to do is go to their website and see what the current rates are, after promotion, and you'll discover you're being screwed.
This place doesn't even care if people piss or defecate in the elevator, stairwell, or outside - as they lock the bathrooms at 6pm. Obviously people still have to go, so they clearly don't care where they do their business. Although it doesn't matter much anyway since the toilets weren't kept clean and were almost always out of toilet paper and soap.
No longer 24 hour access, and continues to violate the contract by raising rates WITHOUT PROVIDING NOTICE! 3rd time!
Chaz was very helpful helping me with the gate
I Never post poor reviews but I've been with this place over 3.5 years and it's nice and clean but I've been raised from. $45 in 2020 to 65 to 99 to almost 130 ( not sure of exact amounts but close) then moved to a small one at 66 end of year had to pay someone to move me and just got raised to 89! They gave me the 66 rsye back after 4 calls, but made me pay the 89 this time! All the customer service agents said they appealed it and in the meantime I had paid the 66. Now they're billing me the 23 dollar difference as well as 20 late fee. They say the system doesn't allow for them to give me a courtesy even though i paid my rate as soon as it happened. .not a One time to drop late fee even though they gave me my new rate back and I've not heard back. So today the man said sorry we have a fudiciary responsibility to our investors. So they can raise u 30% whenever they want and they operate on their system they kept my rate same for 6 more months but they want the additional 23 and a late fee I got on that portion of 20 more. Even after keeping my rate the same! The "system' runs them only not caring about good ontime paying loyal customers.
Kirstin , and Tiffany at this location are just the sweetest ladies I’ve met. So easy to deal with. I will be using this facility again.
We got away from Public Storage and moved into this location when it was under different ownership without knowing that Public Storage was in the process of taking over. Imagine our surprise when we saw the building dawn the Public Storage sign... sure enough, our rates have already jumped up by $20 in the last couple of months.
Of all my time spent with Public Storage, I've never had so much trouble getting in touch with them! I had a question about a mysterious charge on my account and I've called multiple times the past few days with no answer or call back. I will have to go in person to speak with someone. We will be moving asap..
AVOID! This place like the plague. Since public storage took over this location, they have had price increases every couple of months. They do it without notifying you, so you can't escape until after they rob you. My rent went from $64 with the former company to $83 under public storage, and this month it is $104. No more PS for me.
Great experience overall. I’m particular I want to callout Anne for helping me coordinate with movers, PODS, and getting the lock keys to me. Can’t express enough how helpful she was. Thank you!
Very friendly on site customer service!! Karen and Ann🥰
Really good customer service!
Love this storage location! Ann and staff are great. Highly recommend. - Tammy
Karen was very helpful and polite when I asked about the storage options at this location.
State of the art storage. Safe & secure.
Great employees! I have used them before and will again.
This place started great then went down the longer I was here. Started the first year at $60 a month then jumped up to $70. A $10 increase is understandable. Then the following year it jumped to $110 a month while my unit had mice in it. Not sure how a company justifies almost a 50% increase when their units have mice like mine did. I was on the 3rd floor section 6.
Easy to deal with very helpful
Great customer service, reasonable pricing. Very nice, clean storage facility. I would recommend Simply Self Storage on Andrews pkwy to anyone.
Came in to get unit. Karen welcomed us and was great. Even had some good jokes to tell. She was extremely helpful. If you looking for a unit go with simply storage. Great prices and again Karen was awesome!!
Quick and easy! They made adding a second storage unit for my unexpected move a painless process!
I spent some time this week exploring options for storage. Each time I went back to discuss it with McKenzie, I found her to be very engaging, and eager to help. She appears to not only like her job but to care about people. This is rare. Well done! Thank you for great service.
Ann is always a pleasure to work with. Facility is always clean.
Great location, great customer service, great facility, and great prices. Simply Self Storage in Allen is the place for your storage needs. Ask for Nancy or Ann. Thanks, SSS - Allen!!!!!!
This property is clean, secure, and safe. Nancy helped me and answered all my questions. Ask for her if you need a storage unit. She’s very professional and polite. Plus my move in with easy breezy! I’ll give them a 10/10, I recommend.
Nancy has the best customer service she keeps everything extremely clean ⭐️⭐️⭐️⭐️⭐️
Nancy does a wonderful job on the property.
Thanks!
Very nice staff, clean facility
Had an issue w another storage facility in Plano. Last minute property move seemed daunting.
Nancy walked me through the entire process and answered all of my questions and concerns w a smile. She went above & beyond. Thank you Nancy! You made this super "Simple"!!! 😃
Called to get information for a storage space and Nancy was very helpful and answered all my questions! She was very polite.
We use it for business needs. super clean
Nancy is so helpful and kind! Very pleased with services!
Staff was courteous and property was clean. Would recommend
They continue to go up on my unit price without informing me. I am auto draft each month and have to go look at my bank account to find out. Also the elevators are broke every time I go there and there’s very little customer service. Like right now no one has answered the phone I’ve been calling for an hour…
Nancy was amazing! Thank you!
Great price and excellent staff. The lady who assisted me was great. She walked me to my unit and showed me how to used the locks that I’ve never used before. What a great experience!
Customer service is great best staff go team Simply Self Storage 👏
Move in was cake. Nice clean facility! Very friendly staff. Stephanie was friendly and funny!
Melissa helped me today. She was professional, friendly, and knowledgeable. She made me feel secure with this company and leaving my things in storage. The facility is very clean and well organized. She spoke highly of the company and it’s no wonder they have great reviews. They also have the best prices. I’m looking forward to being able to have my belongings safely kept and it’s easy to bring items to and take out when needed. The location is also great. Melissa answered all my questions with confidence. I signed up for the auto pay which is easy to cancel once I need to, just call a month in advance. You won’t find hassles here like I read about other places. I’m not sure if she is a manager but she she should be! Thank you.
Great People, Clean Place!
Great location new facility competitively priced. The staff was friendly and eager to help.
Awesome manager. She is super nice and was very helpful to us. Good spot from where we live.
Moses has great customer service very satisfied
Met Moses at the facility and got one of a kind customer service. He gave us a hood breakdown of how the company is ran and all the details to give you a peace of mind when you store your valuables with Simply. The facility is clean and secure and would recommend to any one looking for this features.