Storage area looks very safe and secure! I got a 10x10 which was recommended for my daughter's one bedroom , den, washer and dryer. It is little tight, however you know young lady's and their stuff. It also has two roll-up doors about the size of regular doors, only one goes up, so I really recommended you look at this size before getting it, I didn't! Oh you kind have to purchase a lock only take cylinder locks. Cost almost 90, however glad because there is a gate to enter as well. And there's an app, you can use on your phone!
It was a pleasure doing business with Public Storage, Kristi & Shari. They were very personable and knowledgeable and helped me find just the right size unit.
Public Storage on Covington Pike is great.
Kristi the General Manager is kind , courteous, and great with communication. She fastidiously worked at getting my account/rental all setup when we experienced a weird glitch in the matrix (internet/e-rental). The facility is neat and well-kept. I’m glad I chose Public Storage on Covington Pike for my storage needs.
All the required information and arrangements were made smoothly and satisfactorily.
Great customer service with Aisha and Kristen today. Thanks
This facility property manager has a horrible negative attitude. She harasses customers to pick up trash that was already present while unloading their items. She requires holding driver licenses to access the bathroom or use the facility cart & will not return the dl until she checks the bathroom after your exit and after the cart is returned to her. Otherwise the bathroom is always locked & carts are kept in the main office. The elevators rarely work & there is no option to access upstairs units after 5pm. Very unethical & unprofessional!
Kristi was very helpful and professional. She had excellent costumer service.
I’ve rented 3 units for about 9 months and received nothing but the best customer service from Kristi and her team! The property was always clean and never had any issues. Also some of the best prices around!
My phone call with Demetrius was delightful. He was so helpful and informative on all of the policies and procedures of public storage. I am so grateful I talked to him because I have never rented a unit before. He made everything a breeze! Thank you so much
Keanan and Kristi at the Covington pike location are so sweet and helpful. Any questions you have they can answer. This location is the right place for all of your storage needs. 5 stars. I would give 100 stars if I could.
I'm giving Monica five stars because I was there with my son and was trying to put some stuff in my unit. And my son was crying and I couldn't pick him up. But she pick him up and got him to stop crying while I got my thing inside the unit. The other woman never did that. Thanks Monica
I went to Public Storage with my Aunt and it was a woman by the name Monica who was there and she explained everything to her and she was so nice and sweet. Thank you Monica for being nice to my Auntie.
I call up there to ask about my bill and I was mad. But the woman who work there by the name Monica broke it down and and explain everything to me. I’m good now
Keanan was such a awesome worker she explained everything step by step ❤️
There was an issue with my online rental. Megan and Kristi (and her trainee) we're so sweet and had my issue resolved quick. Great great great customer service! If it was a scale of 1-10 service they would get an 11.
Thank you keanan for helping me once again for helping me with great customer service you made my day
Ms. Kristi was very helpful and quick I would highly recommend someone to her
I was very well pleased with my experience
I would like to thank krisi and keanan for keeping my move in quick easy and helpful
The manager Megan was very nice and helpful
Won auction unit and Megan the manager was very nice and friendly.
Great experience. Excellent customer service. Can’t wait to come back soon