Public Storage Self-Storage Units at 802 W Hefner Road, Oklahoma City, OK

Website doesn't work most of the time and god forbid if your vehicle needs a jump because she will absolutely NOT help you!

Morgan is so sweet! Definitely cares about her customers and property! Thanks Morgan

Morgan was very helpful and helped me and my significant other get a storage unit. She made the process very easy and explained every step for us to take to get the unit successfully.

Would recommend this place to anyone. They treat you like family

My items were stolen from my unit. I have insurance luckily but doesn't mean it's going to work out *beware

Morgan helped me get a great size storage unit much appreciated

Went here today to get a storage unit! Front desk was very kind and helpful!

Public storage is great they take care of you god 🙏 💯💯💯

Morgan from personnel staff is GREAT!!!

Morgan and Ron were helpful.

Worst place on earth. My storage unit has been broken into and the roof fell down on me the other night while trying to get some belongings. The customer service to report the claim they have been awesomely rude as well. I wish I was there for Uhaul only oh my God.

The ceiling are falling down in the units. Very expensive and not maintained. The gate was unlocked the entire time and opened on a Saturday, so no security.

we worked with morgan and she was so sweet and helpful and we were in and out in like 5 min

Got a storage unit here. Great customer service. The 5x10 unit was clean and ready to be filled up. Morgan set me up with a great deal. Will be storing my stuff here indefinitely

Very friendly service. Morgan made everything so easy. Nice place.

Just want you to know that Nick is most advisable and he is great at his job I think he needs a change of position going upwards thank you

Morgan helped me get everything set up and situated. She was FANTASTIC. Made the process very easy and stress free. I definitely recommend this location. Very clean units and nice facility. Thank you so much Morgan!!

Morgan is the most nicest person in the world. Every time I came in to make a payment, she always had a smile on her face.... that is something you rarely see today. 😃 Keep up the good work!

Morgan is great

I had the most great experience with the young man there on north a Hefner in Oklahoma city Oklahoma

Morgan, Andrea and Rachel are fabulous! Thanks for the help ladies!

The worst garbage I have ever seen rented, they only steal the money and tell you that it is not their fault, when, the calls are recorded and the error was from the person who attended me who did not know how to take the correct date, and now he does not want to refund me the money $ 164.71 I do not like to make this kind of comments but I do not pick up the money from the trash so why do I have to be able to when it has cost me I hope for a solution because I will get to the last of this

Fast friendly service would highly recommend

Morgan was extremely helpful and patient when explaining the applicatuon process. This was my first time renting a storage unit and Morgan made it very easy. Would absolutely recommend this location

The best place to have your things sheltered and safe. Their very lenient and patient and if you have any issues Ms Morgan is the perfect person to handle it.

Had the best service!!!

Great customer service . Quick easy process

U was polite u was nice u made my day u the first one didn’t get attitude it’s clean in here

Walked into a very nice cool office on a hot summer day to be greeted and helped by Morgan. She was quick, and told me ways to save more money, she was able to get me moved in very promptly. Also, they had the best prices in the city that I can find in this area. They have of course outdoor self storage, but they also have parking in the back if you have trailers or anything else. The “roads” in between storage units don’t have any potholes, that’s always a plus whenever you have a trailer and a lot less likely to break your ankle moving stuff in. I would recommend this place to anybody.

Morgan was very friendly and helpful

Morgan was great. Would definitely recommend friends and family to her. Had a great experience

Morgan was really helpful and has great customer service

Morgan top notch customer service needs to be studied and replicated to other managers. Thank you for all that you do

Morgan and Chad was super helpful and never hesitated when we asked TONS OF QUESTIONS! They assured us about the pricing and timings for it!

Easy application and really great customer service! Morgan and Chad were helpful with the process!

Morgan has Awesome customer service skills. My agreement was on point. Great facility. No rifraf. I strongly recommend this establishment. Semper Fi. My check out was quick and to the point. Shavon was very knowledgeable and had great customer service. Five stars all around.

Just acquired a unit at the Hefner location. The website was giving me problems so I didn't complete the process. I went to the office and was assisted by Shavon. Shavon was/is the BEST! Very nice, very knowledgeable, and very thorough. I believe customer service is a lost art. I found it! Thank you Shavon. The old guy was very nice also. I spoke with him on the phone.

Shavon gave great customer service and insight over the phone. I feel safe storing my items at this location.

Great experience with Morgan and Alli! Thx!

Nick and Ron was very helpful with our rental. Great deals all the time.

My partner and I just rented a unit here and Morgan was wonderful. She helped us rent our first unit and gave us a tour of two different units, and explained pricing, as well as the app info. She was AMAZING!!

Morgan! She was the sweetest employee that I've ever had the pleasure of being helped by. She worked with me on pricings, she showed me the units, and she was real with me about everything, couldn't have asked for a better help. Thank you!

There are no words for how grateful I am for the management of this facility. So professional and so KIND. Morgan has gone out of her way to make a very difficult process as painless as possible. Thank you.

Cheapest rates I found of all storage units

It is my first time having any storage units and Morgan made it so easy! Truly appreciate her help.

I came today and Shavon helped my husband even though there was a language barrier, she was able to get him a unit rented. She showed us to our unit and how to put the lock on.

I have used this location twice since I moved here and the employees are amazing and friendly. Thanks

Morgan was amazing!

Morgan was very helpful and answered all my questions including things i didn’t know i needed to know! Her property was very well kept and her customer service was amazing! 10/10

Worst place to put stuff, staff is highly unprofessional and no safety!!!

Lovely staff, clean business and spacious storage units definitely a goto

Service was excellent, prices was awesome, location close and convenient.

Great staff… Ron is awesome very helpful!

Morgan was quite helpful in helping chose the correct sizing for my needs. She was knowledgeable about dimensions and advised me on pest control tactics. Lovely young woman.

Closed my account November 14 2023. December 1 2023 my check account was charged for December 2023 rent. Still haven't received my refund.

To see what has been said from others who also feel that anyone that can say they appreciate my business when they have now started this assault on me like I never had the arrangement to pay in 2 installments but this month have threatened my will go to auction soon and have charged me outrageous late fees because they can if i don't pay as they say I have to now that hey letter that I have a lien on a unit not even ever over 30 days. I am appalled that they can treat customers this way after the charges they know exactly continue climbing and late as to think that anyone also living a nightmare over a storage unit is not what i call anything but disgusting and I truly wish I could afford to move my things somewhere other than this place that I'm beginning to believe is wanting my unit auctioned since im not even 1/2 a payment late more than the month end and they have now charged the late fees they can only assume that business practice is one that I wish I knew or I would again do business with anyone who believes that charging someone as steeply as they do on a rent they always have had paid before next bill is due and to keep hiking the monthly amount due then i would let everyome i know not to ever do business with a company that is very large yet treat their customers who have only a their partial payment a aaste of money now that they put a lien on a unit they know they doing purposely and to be threatened made to feel they are sending my things to auction all in one payment cycle is not at all what I believe when in their messaging are saying they appreciate our business I'm sure they are charging people the fees they do is something I have no doubt they appreciate the money they most will pay especially those of us who are actually before the payment due for 3 units for only 1/2 unpaid at most and think that's anything I wouldn't ever have anything with a company who thinks that people as angry as i am being treated will hopefully catches up to them and loss business for being this greedy. To be stressed about a storage unit never not paid before the next payment due and disregard anything they were told and stopped for a couple of months and always very understanding when I let the manager know of the things I

False advertising... They do not offer climate controlled units in fact we have had our belongings in one of their sweltering hot units for months and our stuff has become damaged and not only that but infested with roaches we just had to go and bomb our unit to even be able to remove our things from it!! $1 for the first month but after that they charge over $100 per month for a 10x10 small unit. Overpriced, false advertising

Rodney was great and helpful!!!

Rodney did an amazing job!!! Thank you for you help I truly appreciate it!

Just wanting to let people, The guy (Rodney, i think his name was) at this location was helpful and knowledgeable. I appreciate his time.

So my mom was paying for her aunt’s storage unit for years , sight unseen, trusting that the unit was secure . Here is a pic of unit H016 , with the ceiling out, but there was no Sheetrock on the items . Someone cleared the sheet rock, but did not tell my mom there was no ceiling . Anyone could walk the rafters and access the unit. The good storage boxes at the front were empty. My mom on her death bed just paid a 300 dollar check to the unit , but I’m sure she thought she was paying for a unit that wasn’t accessible to the neighbors through the ceiling . I would love a 300 dollar refund, but they said they would charge me for cleaning out the unit after auction. Please make sure your unit is secure . Mamager said “some units haven’t been accessed for years!” And I am like, so what? You can just have no ceiling and take the money??? Owner, please rectify this and if you charge me for emptying and cleanup you will hear from my lawyer . Manager said I could not “FILL UP” the dumpster on site at the facility. Who is it for ? Could it be for someone paying rent on an insecure unit for years ? Do better . Who cleared the drywall??! Who emptied the “good boxes” ? Manager was nice until I challenged about the ceiling . Shame on you taking advantage of old ladies .

Pam had great customer service and made it a great experience.

Nedra was the best thank you

amazing service! quick and easy!

The lady at the front desk was amazing. I was in huge hurry and she got me out of there in 10 min

Pam was a good help to me I appreciate u very much

Nedra was exceptional in helping me find the perfect space, Incredibly friendly, and exceptionally pleasant when working through problems with space sizes and transfers.

Nedra was awesome and made the process seamless and easy!

Medra was very knowledgeable and answered all of my questions :)

Pam is a great person and will do anything to help if she can

Pam is the woman who works at this location. She is an amazing woman and a sweetheart! She always gets things taken care of and in a very good timely manner! I recommend Public Storage, especially this location!

Pam sent the extra mile to make sure I was taken care of after waiting 20mins at another location that no one help me at and I’m a glad she stayed an waiting on me when they were about to close

Pam made getting set up quick and easy. She answered all my questions and went above and beyond to make sure I received the best service possible.

At 1st I thought I'd get good service. But now I'm having to pay 3 different times this month because the person on the phone Pam and whoever else I spoke with gave me very misleading information about my bill. So this month I've given yall $125 extra. My bill is $81. I felt as if they weren't even tryen to make sure I was taken care of. I feel as if this company is being dishonest.

Pam gave us great service and helped us when we were having problems online.

I love the manager on site style when it came to customer service at this location. I've had to use this facility a few years back for my daughter is why I used them for me this time when I was outta state. They let me get everything situated from another state. Everything was painless, hassle -free. I highly recommend this facility. Thank you

They stole the catalytic converter off my truck the first day I parked my car there. Very corrupt people. The lowest of the low.

Pam was excellent lead me in the right direction within storage space very nice and outgoing.

Pam did a wonderful job getting me all set up and provided all details!

I went in to get a storage unit today and she was swamped! She still had all the patience in the world. Good customer service these days is hard to come by but pam def has EXCELLENT customer service! Thank you for all your help.

Pam honestly was so so helpful! I was rushing trying to make it before close to get a storage unit & she stayed to make sure i got my keys and lease signed. You went above & beyond 👏🏾

Just secured my unit. Pam's excellent service really saved me money and kept me from going to the competitor.

All good so far

I had very great experience with the lady at the front desk. Great service, friendly lady and my shutout go to her. Kept it up

The staff keep the place very clean ,they're very friendly.

Pam was fantastic to work with. She possess fine customer service skills.

Very nice family woman managing the place. She makes sure to call you before late fees are assessed to your account. She will work with you on a payment plan as well. Clean facilities. Contactless entry and payment system through the app. Great place, highly reccommended.

Store clerk By the name PAM on Hefner was very pleasant an helpful an has a beautiful voice made my experience wonderful Thank you

Very clean, great staff, especially Ms. Pam she is super friendly and she is very helpful. Will definitely do business with her again

This is my go to storage. Pam is the best she always comes thru for me when i need a storage, she is very friendly, and helpful. I will continue to do business with her

Very clean and respectful people!! Always prompt and easy going!! Love it :D

Tina was friendly and professional

I had a situation arise at the 40th street location and was unable to find anyone there to help me. I was forwarded to 802 west hefner and Pam Hargas was so incredibly helpful! She was so kind and went above and beyond to help me rectify the situation!!