Public Storage Self-Storage Units at 72 Industrial Park Pl, Powell, OH

Hello there! I wanted to take a moment to share my experience from today when I met with Stanley McGuire. It was truly a pleasure interacting with him. His professionalism, friendly attitude, and expertise left a lasting impression. I'm so happy to see that Public Storage#72, Powell, Ohio has someone like him on their team.Thanks!

Stanley is awesome. Your weather sucks.

Warm and friendly staff made sure I was ready to move in and answered all my questions. Smooth and easy check in - Thanks!

We have used service for 2 years. Great service anytime we needed anything. The Manager Stacy is who to talk to. Awesome, caring individual. I recommend this location to EVERYONE. Thank you for everything Garey Family

I want to extend my sincere thanks to Ross at Public Storage for his outstanding assistance in resolving my issue.

Thanks for Stacey, service was amazing

Real good experience, customer services is excellent, RJ is very professional and he will help in the process.

Be careful for the fake promos they offer , once they get you moved in they’ll up the rent and tell you basically “everything else cost more, why not not charge more” Greed at its best. Look elsewhere

Public storage is such a great place to keep your extra belongings in every way possible. Weather you're parking a vehicle or just have old sentimental items you can't part with but have no room in your home. You can trust public storage to safely keep your treasures! I use the public storage in Powell and my man Stanley working the desk is always there for any questions you have and is always so helpful, personable and kind. Thank you sir! 🫡

Very nice lady always a pleasure going there.

Stacy and Nate put a lock on my storage after I lost and forgot mine at work… I have high value equipment for work in my storage unit am so grateful and thankful they were able to secure it for me while I was at work I did not even realize I lost my lock until they called me and told me. Really awesome service great job Stacy and Nate!

We had a great experience with RJ at the Powell location after we had to quickly secure a unit when our moving truck was set to arrive on Memorial Day and other storage unit options were closed. After booking on the phone and confirming several times we needed a unit on the main pull up for our movers with their 18 wheeler to access our unit and realizing that is not what we had recieved after arriving, RJ went out of his way to change our unit location for easier access and help hold the gate open for our truck. He was very friendly and helpful! Great costumer service experience!

It was very easy to move in to this location, especially RJ was very helpful. Thanks team

Stacy was very helpful.

Awesome Manager and awesome service. Thank you Stacey

Stacey is by far the best public storage employee I have ever encountered. By her explain different plans I can get within budget range. Thank you for your professionalism!

OK, I'm amending my 5 star review I posted two years ago. First I will still say this is the best Public Storage I've used, staff always super friendly, and am surprised that even after having my stuff stored for several years there is no dust or dirt on any of my belongings. They also worked with me regarding access hours and switching to a larger unit. That's why its more than 1 star. But... the company takes advantage of its customers, leveraging there need to store their stuff and the inconvenience of moving it to raise prices to well above market value. And before you say all storage does this... this was above and beyond. I rented several years ago when prices were going up everywhere so wasn't surprised after 4 months of my intro rate, prices went up significantly. I'm guessing their max increase is 32% because it went up that much. That put me just a bit higher than their standard rate so whatever. I called and complained when another 32% increase came about 6 months later when prices were actually decreasing around this area. They said they would cancel the increase but all they did was delay it for 3 months, and the increase went through after that without additional notice. Customer service would not work with me further regarding the increase, but as I didn't want to hassle moving my stuff, I just paid the higher amount, about $80/mo higher than their standard rate (not intro rate). But at least I didn't get any raises for the next few seasons. Just got another notice that they were raising my rates yet again, this time 42%, when prices everywhere have dropped significantly including at this facility. They want to charge me $384/mo total for a storage space that is currently going for $109 online, $136 regular at this same facility. That's almost 3 times the normal rate, when I was already paying significantly more than I should. Talked with two customer service reps and the property manager, but they always say its up to corporate, who always responds with "Reduction denied, its within our contract rights". They did delay the increase again for 3 months, but that's still higher than market. They also said that if I rented an identical space at the same place I could get market rate, move my stuff, then cancel the overpriced unit. Just ridiculous. Needless to say I'm moving end of this month, and will never use Public Storage again. I'm glad I have the option to move because if I was out of town, or overseas, I'd be forced to pay.

Stacey is a asset. This is hassle free storage! I was able to get all the information without a problem. Stacey was friendly and upfront on the costs and Facilities. She made it so easy . Love that I can pay online, by phone, perfect for my busy schedule. She was also doing rounds to make sure everything was clean and secure. Thank you.

Stacey was so pleasant and helpful. Prior to moving a friend into their storage unit during a difficult time. She explained the rental prices and how easy it was to make payments. She helped make sure they rented a space large enough for their belongings. Which gave them peace of mind. Thanks Stacey!!

Great service by Stacy

I received a follow call from Ben, Who oversees The Ohio locations if I remember correctly. He took time out of his day to get me squared away. I am very thankful he was able to help. This Location did take care of me as well, when starting my rental as well.

Enjoyed working with Stacey the public storage facility representative and she was very curtious and helpful and I definitely recommend her and the facility.

Stacy did a great job. Very helpful WONDERFUL PERSON TO TALK TO.

Shelly is awesome; she is kind, courteous and always helpful. I’ve been in and out of this location for several years and have worked with 3-4 different site managers. She is synonymous with Public Storage Powell.

AWESOME PLACE!! NO PROBLEMS, QUICK SERVICE AND AWESOME DEAL ON MY STORAGE UNIT!!

STACEY IS AMAZING IM A LOYAL CUSTOMER BECAUSE OF HER GREAT CUSTOMER SERVICE !!!

Stay away. I paid a premium for “secure” storage that is “video monitored” but when my boat was hit on the premises, the company wouldn’t provide any help or video evidence, leaving me with the cost of repairs UPDATE: The company reached out and said there was nothing they could do and offered nothing to remediate the situation. From the marks on the boat, it’s clear the person parked next to my boat backed into it, but without the video evidence that they advertise as a perk, I’m stuck with the cost

Stacey was amazing! Feels like I was talking to my best friend!

Miss. Stacey has a great personality and awesome Customer service 👏 always polite and helpful with all my concerns..

Stacey, the property manager was very accommodating and took care of any issues I had to make sure my service was enjoyable. Great location.Well done!

That's where my Harley is

Great customer service, deals, and storage space!! I’d highly recommend. And I love the feature where I can open the gate through the app.

Great Customer Service. Ask for Shelly :)

Great service and kind staff

This is the absolute best storage unit location I have ever rented from. Other storage companies are nowhere near as clean or knowledgeable or friendly. I went to get a second unit rented because I was so pleased with the service. Shelly was amazing and helpful, and even taught me how to use the app to open the gate because I have short arms. No more having to lean out the car to type in the gate code! No matter where I move to I will definitely try Public Storage again because of her great service.

Very helpful service from the lady in the office. She met me at my new unit to make sure I was all set with everything I needed. Very friendly.

Great facility. Great service. Great security. What more can you ask for?

Over priced, app doesn’t work, raised the price 25 dollars after two months, and then they want a $20 dollar fee to pay over the phone. Highly do not recommend this place.

Hands down the best service from a storage place ice ever received super quick super easy and was in and put with no hassle

Alex gave 5 star service today!

I’ve been with this Public Storage since they opened the location. I started out with a small outdoor unit, then moved to a larger indoor unit. I even had a large outdoor unit for a while after I moved and needed to store everything. I’ve had a great experience with them! Front office is so kind and accommodating and will do everything they can to help! Highly recommend this place if you’re looking for a storage place!

Anne is very knowledgeable and helpful. She has a great attitude towards customers, she did a Fantastic Job, Great personality, friendly. Thank You So Much!!

Shelley and Anne are great at what they do. Thank you so much for all of your help.

Shelley is an awesome person to work with

Shelley did a Fantastic Job getting me scheduled. Great personality, friendly. Thank You So Much!!

Great service with Shelley today. Thanks for your quick responses

I have been checking out different storage areas in the Powell area. After stopping at this location I was helped by Jared who answered all my questions and even took me to look at some of the units. He even followed up with me via text to thank me for coming in. I was very impressed with Jared on how he went above and beyond to help me, follow up and answer all my questions. This kind of customer service is the reason why I chose this storage facility!

Great service! The manager Jared was super helpful and walked me through the process for an overall awesome experience.

Sherry was a pleasure to work with. Very clean and organized facility. Highly recommend!!!

I am currently renting two storage units and two surface lot spaces at this Powell location. I moved from a different location due to the convenience and easy access of this location. The staff is friendly and accommodating. The facility is safe, well lit and always clean. I highly recommend this location!

Great service, fast and easy! Shelley was very helpful and informative as well

Worked with me immediately. Gave me all the options available and even offered to help me lift something heavy. Perfect service.

Shelley is very knowledgeable and helpful. She has a great attitude towards customers and always ready to help. The location is very well kept and clean.

Perfect Experience. Great customer service!!!

Fantastic service, really nice women running it.

Highly recommend! Great customer service. Shelley (site manager) was very helpful and made the process quick and easy!

In desperate need of a large unit 10 x 30...they were sold out...asked keigan to call me if one becomes available. Sure enough he did and the timing couldn't have been better. Thanks for following up and getting me the unit I needed. I have 5 units with them now and its a great place to store things, dry and nice modern units.

Easy to use and store. Fair pricing. Perfect for temporary storage! Side note, shelley (one of the workers) is incredibly nice!

The young lady named Shelly that worked there today was extremely nice as well as patient hands down she needs a bonus check her out y'all

My first time using a storage the entire process was easy and convenient communication with Mrs shelly was very professional and would suggest this center to anyone it also was clean and secured just watch the cute ducks on your way in

Shelley was amazing and very accomodating!

Very easy to rent, kind staff, everything was easily accessible!

Convenient location on the north side.

Shelley Anne Great very very helpful!!

Shelley is extremely helpful and customer service oriented! She helped me find and transfer from an existing rental space to one the suited my needs better, and made the process smooth and painless. Thanks Shelley!

Shelley and the ladies were very helpful and pleasant to work with!

Update 5/3/2022-has been a full week trying to get the receipt for refundable charges as was promised by property mgr. Most recent call 4/30 to Corp cust. srv. assuring me the district mgr would respond in 48hrs- NOTHING. still no cooperation. As Corp. cust. serv. asked me during 4/30 call, "Why didn't the property mgr just do a screen shot and print it out?" Good question. I cancelled the unit within 24hrs of online reserv. for personal reasons, and considering lack of customer service on all levels, seems to have been the right decision. Also, you should not have to be forced to pay for additional insurance to use the online reservation. Homeowners and renters policies cover rental units, but no option was given to provide that info online. Never use an e-check to reserve a storage unit. If I had used a card the charges would have posted to bank account immediately, and spared myself 6-8 week turn around for refund. It's not the time table I am objecting to, all I want while I am waiting for the three checks is the receipt for the refund that I stood in the lobby and confirmed to be emailed to me. This should not be this difficult. Better Business Bureau is next. I will stick with Extra Storage, or independent locations.

Clean. Well maintained. This is by far the nicest storage facility I have ever used. Shelley is fabulous! Thanks for everything.

The manager was really helpful and nice. Honestly loved my experience with this company. Even needed new lock and they helped me easily and with great customer service.

Went in there completely clueless and very new to rent a storage unit. Shelley was extremely helpful and gave me the best price possible which was the best price of all the places I had called. Thank you for great service.

I just signed up for a 10x30 with Shelley and she was outstanding at providing all the appropriate information to get signed up. It was easy and seamless process. Thank you Powell Public Storage!

So happy with service. Shelley is awesome great customer service each time.

Close to my home in Dublin/Powell area. Clean, nice access app, convenient web reservation, fenced in lot and attentive staff.

Shelley did a great a great job!

Every interaction with the staff at Public Storage has been positive. Branden went out of his way to make things great. I highly recommend this location.