Public Storage Self-Storage Units at 1223 E New York Ave, Brooklyn, NY

The worst place ever why because, there are no cameras in the proper areas which would be where the items are actually stored. Purchased Insurance just to tell me that the burglary of all my items is not valid for insurance. Even with a police report, with proof their new employee is incapable of writing down and providing the correct number to the gate/ storage. My key wouldnt have even go in to my lock any longer. Non of my items where in my storage even though I was paying and again purchased renter insurance. Spent my entire summer without a/c units and son without a bike. So if you do decide to go here because you are desperate. Write down all names of who you speak to take a video of where they tell you to put your stuff in and ask for copies of what you did today. Employees are horrible and company is the worst.

Staff have habit of leaving the site and customers are left waiting for return and accommodations are minimal for assistance.

I came in and was assisted by manager Tariko Jackson he answered everything I needed to know and had such a positive attitude I was having a bad day his customer service really brightened me up !!!

Best store ever nadia and luis are the BEST they help me solve my issue with the spade ASAP! I love when there in they truly help me every time I either ask for her or for him no matter if I have to wait for them to finish with another customer ! 5 star service!

Viola and Christina both have excellent customer service skills and were very helpful with information that was needed.

I set up my unit Early August 2024 and the original unit provided was filthy! I immediately requested a move to a cleaner unit. This was fascilitated by Luis or so I thought. 1 week later i get an email saying I was due to pay an egregious amount of money. Upon further investigation I discovered why. It was because the dirty unit was never removed from my account. TF! I now had to go back to this facility less then 8 days after purchasing the unit and before I even moved into it, just to request the removal. Thankfully Siquena was there when I arrived and revealed the first unit wasn't cancelled but she could do it quickly for me. (She was Great!) Fast forward September 27, I move out and I am told by Luis I will get an email confirmation of move out in 15 minutes after submittal. An hour and 5 minutes after I check out, I refreshed my email and nothing. So I called back, spoke with Luis and notified him that I never received the move out email and that I've checked spam folders as well. He said 'oh you'll get it right now". When I asked if there 'was an issue with my email'? He said "no, i just did not press the button to show move out". My issue is with this whole scenario is that Luis wasn't paying attention or focused back in August and again in September as while processing my move out, as he was too busy looking at his phone. I am all for getting great customer service, wherever money is spent. These snaffus were not great service. I did not enjoy the lack of focus for all of my transactions and the back and forth to correct errors that were not made by me. Customer service requires pristine dedication and I did not get that. I will recommend folks to utilize this storage unit but I will advise person who I refer to this location to stay on top of staff and request receipts of transactions, no emails becuase there's just no guarantee what is said is actually what is done. The standard of service at this location must improve amongst the staff. I'm very unimpressed and I'm getting pissed off just having to write this review as I was hoping from august to september the attention to detail would have improved.

Siquena was very helpful to .help me get a space here at this location

Thank you Brian got your help with app

Siquena was great . Help me get a unit and walked me to my unit gave me directions and a quick tour the location . Thank you

I had a very good experience at the public Storage outlet on 1223 E New York Ave. The front desk personal, Ms. Siquena was pleasant and relatable and l even got a very good deal despite the cost of Storage space is now a bit on a high cost but here on 1223 E NY was reasonable . The environment is clean and they have parking lot close to the elevator to make moving easy and accessible for all. I recommend who ever needs a Storage space should come here. Thank you Ms. Sequena 👍🎉

Nadia was helpful along with her team .. finding me a great space for the right price !

Siquena and Luis were so helpful and went above and beyond! Great place to store

I arrived at 2 pm today (Saturday, August 30, 2024) to retrieve some belongings from my unit at the 1223 E New York Ave, BK NY location, only to find the facility completely closed. Despite entering my access code, the system indicated that the facility was closed, which left many paying customers, including myself, unable to enter. I was under the impression that customers could access their units even when the office was closed, but this was not the case. I attempted to reach customer service seven times for assistance, but none of the representatives could provide any information on why the facility was closed. One representative mentioned contacting a property manager at the St. John Place location, but no one arrived to grant us access. Additionally, I was provided with a phone number that turned out to be disconnected. I also asked a representative if the storage facility will reopen tomorrow, Sunday, September 1, 2024, but no one could provide an answer. I have a wedding to attend in 24 hours and urgently need to gain access to my unit. This situation is highly inconvenient, and I am concerned about the lack of communication regarding the closure. Why were customers not notified in advance? Can you please explain what happened and how this issue will be addressed moving forward?

Siquena was amazing and very helpful assisting us.. She took her time explaining what I needed to know and was very patient. Thank you so much I appreciate your time.

The staff is very wonderful

Fast process and easy process .. this wonderful lady name siquena help me today . Thank you

One female worker was disrespectful toward me other wise all other worker like Carlos very helpful outstanding person. I appreciate your services Thank you

Viola, Nate and Christina were super helpful. Really happy with the amazing service!

Stop by for some packing supply supply , siquena helped me out she was great !

Great location and parking availability made it great for accessible loading/unloading

Best space. Always clean. I feel like my things are safe here. Also best discounts.

Viola is the best. I recommend public storage to anyone once again, thank you viola for your great service

The owner needs to fire the staff .They donot sweep neither clean everyday There is always Trash on the floors . Rat DROPPING ALL OVER THE SECOND FLOOR. RATS IS A MAJOR PROBLEM IN THIS STORAGE. DO SOMETHING ABOUT IT .

Best location ever, super clean, great employees and overall great vibes!

The whole team at this location was so helpful. Great security. Definitely will continue to use this unit.

Very clean. Storage is well organized

Needed a storage unit last minute and booked one online. From the online sign up to the app to access the space, the process is seamless. When I went to the space, I realized that I didn't have the first floor like I assumed. The staff were very helpful and swapped the space right away. The units are also clean and the building is air conditioned. It's both cheaper and cleaner than others I checked out.

Siquena was very helpful and professional.

Jasmine and siquena were extremely nice and helpful. They made the storage transition a little easier

Devon was very helpful when opening my online account in person when showing me how to do it

Siquena , jonathan and Devon great team work ! Customer service was on point , entire staff were helpful

Devon Jacob’s was very helpful and he was very nice and friendly I would like to thank you

Came in for information was received kindly and had a conversation on cost. Nate, viola and Christina are a great team.

Siquena helped me out she was great. Knowledgeable funny and a quick transaction.

Jasmine Helped me today with getting a storage unit it was affordable and the staff was very friendly made my decision very easy in and out in less then 20 minutes everything was explained very well and I'm happy with the service I received from Jasmine if your in need of storage they have affordable lockers take a visit you won't be disappointed.

Walk in and secure a space with Siquena !

Jasmine was very helpful when getting my a storage container and finding one in a cheaper price range for the size I need. Also was friendly when I came back to store all my goods

Siquena and staff treated me and my brother great . All were very helpful and nice !

Siquena gave us excellent service and she has a pleasing personality. She is an asset to the Public Storage company.

Jasmine and Siquena were a great help secured the unit I needed.

Walk in and secured a unit . Thank you jasmine n friendly siquena

Stop by today and secured a space with this young lady named siquena and jasmine helpful to

Jasmine siquena Nadia were amazing. They were knowledgable and patient with all our request. The facility was spotless and plenty of parking spaces. Great job accommodating clients and the community.

Very nice facility and new construction. Staff is professional and courteous. The building is kept clean. These things give me confidence storing my belongings here.

siquena and jasmine were excellent . i visited two other storage locations before arriving here and they provided everything i could have asked for .. thank you wonderful girls

Nadia helped me today find a space for an affordable price. She was very helpful and so patience. If your looking for storage I would definitely recommend!!

Siquena,Nadia,jasmine are lovely ladies .welcoming as always !

Jasmine and siquena provided me with amazing .

Siquena help me transfer my unit to something i afford monthly . This young lady helped keep you unit here and it’s very affordable

Great customer service, very clean and secure

Nadia helped me secure a unit today ,friendly and provided get servicio to me

Lugar económico y limpio lo recomiendo

This is the worst storage in all of USA, how can public storage from 1223 ENY auction people’s property for two late payments without notifying anyone??? This is a scam and the public should be aware of it. They label your property wrong and then purchase it themselves for a low cost. This is a total scam and they will end very bad! Do no business with them because sooner or later they all going to jail. I promise you that!

This the worst storage they auction your stuff without your knowledge and no explanation before 30 days what in the world?! . Need Justice for what they did …God don’t sleep and like ugly …this was done back door with the company involved cause the guy was park inside the storage even after closing hours. Something fishy about this whole situation

Nadia R jasmine L siquana I stop by to get a couple of boxes also some tape . They all provided 5 star service thank you

Jasmine L , Nadia, Siquena are some wonderful ladies helped me download the PS app

My check out process so very easy here ! Thank you for your help ladies Nadia and siquena

Jasmine L .Jasmine Y , Nadia and Siquena great staff here !

Siquena and Nadia help me rent a space today. Ladies were well manner and the building was clean and easy to locate

JasmineL and Sequana helped me get a storage today .. great customer service young ladies

Siquena helped me get a storage unit today . Very nice and kind.

Good place to use for storage I just don't like that they don't have a place to put trash/garbage who wants to drive around with garbage in their car please re consider

Mice mice mice. Stored our boxes and furniture for 3 months, opened them in our new apartment to find mice droppings in everything. Even brought a mouse along in one of the boxes. Would avoid using this facility until they can guarantee that won't be something you have to worry about. Otherwise, the people working at this public storage were so kind and helpful, they are the only positive note I have. The mice problem is the company's issue to solve, not the employees in the office, and is not a reflection on them.

Main take away: THIS PLACE IS CRAWLING WITH ROACHES. If you love stomping bugs, come on down! What they won't tell you is they need you to be there when the exterminator is coming to open your unit for it to be treated yet they are not in the habit of informing customers of the schedule. They blame customers who store food against the rules and leave at like that. Roaches and rodents are not a priority, your concern will not be taken seriously. Unless you want to take rodents home with you, I suggest considering alternatives. Here's my honest synopsis, pros and cons. Make your informed decision thereafter. Pros: 1. Building looks good bc it is newly renovated. 2. Hallways are brightly lit by lights with sensors. 3.Girls at desk are very nice when you come to tour the property. When you sign the contract, forget about that professionalism. Don't talk to them, they don't want to be bothered. Use the app. 3. Girls can be seen making rounds throughout day. For the most part I think they do their work. 4. Prices are competitive but as a point to note, many uhaul rentals come with 1 month free storage. I found that out after I already paid for my space, which was before I rented the uhaul. If you are looking to save, this is a life hack to consider. Cons: ROACHES! 1. Girls at reception can come across gruff and rude in their tone and body language once you move in, make any inquiries or hold them accountable for the contract terms. Forget excellent customer service or any form of humanity once you move in. They just want you to pay the bill so they get paid. It's their job not a service. Are often on personal calls that you must hold for before being served. Based on other reviews I have read, this seems to be the norm for all Public Storages. 2. Trash left in hallways are not cleaned daily by staff. They will cross a tape, paper etc in the halls for days and not pick it up. As a customer I have cleaned the halls several times to secure my own unit as crawlies can move. 3. Climate control is questionable. Do not judge the temperature of the building based on the temperature of the reception area. I will think twice before leaving any valuable that requires climate control at this property. 4. Toilet & elevator often out of service and is otherwise poorly kept (toilet).

Tatyana was so nice to us She was very professional when it comes to renting unit, she always keep a smile on her face and was very pleasant to my husband and I. She walked us to the United and show us different options! We was very satisfied with the Unit we rent and would recommend Tatyana if you want to have a great customer service experience at public storage.

Tatyana was great !!

Tatyana was very cordial and provided comprehensive detail and assistance with my check-in and move-in!! It was refreshing to speak with a customer service agent who is knowledgeable, smart and welcoming!! Thank you!!

Tatyana was timely, efficient and extremely helpful with our move! Thank you for making our moving day pleasant and calm.

I cancelled my account and the next day they still charged me for a whole month . The policy is not straight forward and misleading. So I cancelled my account on the 2nd of August then they charged my card on the third stating I manually entered the info . Definitely a lie . Then they said our policy states if you cancel on the first of the month you will still be responsible for the entire month. That’s what you call stealing money and theft . So definitely not recommending or ever doing business with this company again .

Great space with very helpful staff and good prices.

Tatyana was very helpful finding me a unit that work best for me. She also greeted me when I first walk inside. Thank you!

I went to East New York Avenue Public Storage 6/7/23 and was helped by Deborah. Despite assisting another customer, she acknowledged my presence and quickly attended to my daughter and I. She was very friendly in a genuine way. She showed me and my daughter 2 storages and explained the promotions. The size I needed was not available but Deborah assured me that there will be more spaces available soon. The place was very clean and smelled very nice not that funky storage smell. I will keep checking.

I came to this location to make a payment. Tatyana was very helpful made me feel welcome. Tatyana also should be how to make a payment online using the public storage app. Thank you again Tatyana.

Tatayana was fantastic .

Tatyana was the best and help me wirh all informafion i need with my unit. Thank you.

Wow, thank you Nadia and Jasmin, you girls rock!!! what a great experience and a nice facility, super new, super clean! . They helped me get the ideal storage unit that was perfect for my needs. I can't thank them enough!!

Tatyana was very helpful and respectful. She definitely show me a great unit that help with items in storage. She is very calm and willing to work to help in any situation.

Debbie and Rian were help with finding a box