Public Storage Self-Storage Units at 1881 N Decatur Blvd, Las Vegas, NV

Anyone who reads this I urge you to never use Public Storage these people are hellbound Demons. And I'm not exaggerating this is my true story with these Demons. I rented a storage from them in 2023 online I got a rate of 84.00 which climbed to 111.00 in a few months which climbed to 125.00 then went to 140.00 after January 1, 2024 and would have climbed again after the new year. It was a 5x10 unit a small closet dimensions 5 feet wide 10 inches deep I didn't need much I'm a Senior on a fixed income so I have to watch my coins well. I only needed the unit because I had to have a live in Caretaker after having a total Knee replacement and needed room for his items. In my home we've known each other for over 21 years a Family friend and he has taken care of me in the past when I've had other knee surgeries like scopes in the past I must admit I ruined my knees running track for 5 years this is the price you pay for being an Athlete . Anyway on November 8 I had an altercation with a little piss Ant that was on the Site he yelled at me a 68 year old Senior for coming through the open gate and not using my gate code . I told him that the gate was open so why did I need to get out of my SUV and key it in . And I must admit I wasn't in the best frame of mind after just getting a phone call from my Brother in Chicago telling me my Step sister had Uterine Cancer. I just lost a Sister to Cancer 12 years ago so I was quite Sad I told this so called manager that I had a lot on my mind and today was not the day to badger me.He persisted in yelling some more than stated he was Terminating my contract with Public Storage and deactivating my gate code. He also further stated that he was calling the police on me if I didn't vacate the property ASAP I then stated first of all you're not going to talk to me like you're crazy and I'm paid up until December he also stated that I was to have no access to my property until I moved out they tried to give me 3 days to vacate but it says you have at least 10 days to vacate after Termination I was able to ask and get more time I opted for the 20 of November giving me time to contact family members to help me move out. Upon moving out I noticed my lock on my Storage had cut marks in it and it was a new lock I had purchased from Uhaul when I moved into this unit at Public Storage . Don't rent a Storage from these people they have no respect for anyone especially Seniors would you patronize a Company that was built on the Backs of Americans as well as International people needing Storage .But you have little to no regard for these same human beings the same people who made you rich put food on your tables and paid for your fancy homes and lavish vacations and funded a few College educations .What happened to that old saying the Customer is always right. It died with the Greed of Pubic Storage so did Character and Ethics and plain old Common sense read the fine print when you rent Storage period especially from Public Storage it says they can Terminate your Contract for anything they want too basically why would anyone with common sense spend a dime with these Demons . I've learned a valuable lesson about them and I'm passing on the Wisdom to you don't patronize this Company there not the only Storage in town

Nora is the best! Helped us solve an issue we had with two storage units that customer service couldnt figure out. Literally i owe her so much, such a huge help and great at her job! She should be the face of public storage!

Great service

Nora was a great person helped me with the registration Very nice person enjoy able person

Tiffany was so helpful and nice. She went out of her way to answer my questions. Definitely on the ball

Nora at Decatur and Lake Mead is a problem solver and solutions person. Gets the job done right. Thank you Nora.

Nora and Tiffany at public storage on Lake Mead in Decatur Fabulous lovely ladies right to the point very helpful and informative. Thank you.

I came here not expecting much, but was amazed by the experience. Nora is a great store manager & very helpful, the office smelled and looked extravagant, the bathroom was clean for once. And she was able to answer all of my questions without having to call some guy named Tom. Who i think is made up and they just say their calling Tom when they have no answers. Over all best experience ever. Thanks Nore for all that you do

Came to this Location! And Ineesia was so helpful!!! I am so grateful and appreciate your help!!! THANK YOU SO MUCH!!!

Ineesia is amazing! She is DEFINITELY an asset to your company. THE ONLY ONE. I have had nothing but horrific experiences with receiving any semblance of cust serv since I rented the unit. I was overcharged, have not been able to gain access to my unit since Sept 24th, have tried, literally 100's of times to speak to someone, left soo many mssgs with no response. Was not advised of the monthly $15 required insurance fee, was billed, and I have, and have had renters

Excellent storage, spacious, the staff Is utmost professional, friendly and knowledgeable I very happy with their services here. Thank you.

Terrible service

Cody was awesome with great service and understanding and giving a thank you for using public storage.

Tai was very helpful and when above and beyond.

This specific facility at 1881 N Decatur is the worst storage facility have EVER used. Raised my unit 28% without prior notice. Poorly run. Frequent turnover of management. Can't ever locate a cart. Don't know if there are any carts.The place is without air even though a few air units were put in many months ago to replace the fans. I've not seen, felt or heard them running in the building I was in...BUT, I found a place a tiny bit farther and well worth it. Beautiful cool air all the time, clean place with plenty of carts. No holes in the ceiling. And I rented a unit twice the size for a third of the rent I was paying at the Decatur facility. Oh, Happy Day!!

ATTENTION 👀🖐🏽 ……. SOOOO original I was greatly disappointed in this location and the way everything I encountered has played along. But GOD IS GOOD 🙏🏾 He sent Big Boss (District Manager) to the rescue and that INDEED is what he did …. if I could give Mr. Boss Guy an infinite star rating that’s how great he is at his job and amazing communication and customer service skills; he went ABOVE AND BEYOND (even that’s an understatement) to actually understand and I hate to say fix so I’ll say “adjust” my situation. BEST PHONE CALL from any company I’ve ever experienced 💯 ….. Just for reference here is original review stars 2 Ever since I made the reservation to rent I have YET to get in contact with ANYONE that’s actually at this location! What in the Universe is going on here!?!?!? First day I had work so I couldn’t make it before the office closed but made it in time before gate access closed; long story short I had to call customer service in order to get the code to my lock and the agent that helped me that day didn’t know what he was talking about & the following day was even worse 🤯 but I had great customer support that day, but not from anyone on the property. …. 😮‍💨 from hell to heaven with Tom 🙏🏾 let’s keep this Business Relationship Going Great 🫶🏽 THANK YOU AGAIN TOM SERIOUSLY MEANT MORE THAN YOU EVER WOULD KNOW 💯🤝🏽

So pleasant, made my day. Very reasonable and clean unit.

Had a great customer service at the public storage would definitely be asking for Nina on my next vist thank you so much for your business

Thank you Jayla for all your help. We appreciate you😊

Yes I called inquiring about storage availability and cost. I spoke with Jalah, which was very helpful and resourceful. She explained the full process of renting a unit and answered all of my extra questions. She was very professional and patient with me. I am reserving my unit with her. Thank you for making my life circumstances much easier for a storage unit rental.

Had a great experience here. I was making a decision between two other storage companies and thanks to Jalah I believe I made the right choice. Big ups!!

I like it because it's clean. Quiet and affordable

jalah was very helpful on helping me find the right storage unit and made my day easier.

Manager is great. Jalah Nelson is a great employee. Best customer service I have experienced..

I came in a few days ago inquiring about a unit and Jayla was so helpful! Answered all of my questions (I had a lot haha) with ease! Thanks again!

Thank you to Jalah for the great service!

Jalah and janean were fantastic todas son helpful and Kind, very happy i rented here

Speedy excellent service from Jalah and staff. Thank you!!!!

My experience at this particular location has been stellar! When I checked in, the staff was friendly and demonstrated excellent customer service. I love the contactless entry option once you download the Public Storage app and I received an excellent price. What has impressed me most about this location is their staff’s vigilance. One afternoon, I had my unit open with my car parked in front of the open door as I searched for something and I received a phone call to inform me that my unit door was open. On another occasion, after staff conducted their rounds, they noticed I had an incorrect lock on my door so my unit was unsecured and they notified me immediately so I could put the correct lock on my unit. Lastly, when I updated my information on the app, I received a text to confirm that I changed my information. I did go up there one afternoon and the office door was locked and no one seemed present. However, once I called the manager picked up and granted me entry into the office to get the correct lock. I have been super impressed with this location so I am shocked the reviews aren’t higher.

If I could give any and all public storage a zero I would, the customer service let's start there Heidi with corporate that over talks you and is very rude. Or how about increasing the rent by $71 a month for no additional services. This place is a joke. This facility is terrible no one on site to speak to without an appointment, but your increasing the rent??? Make it make since....

BREAK-INS, HOMELESS HOTEL & WORST "MANAGER" EVER! My storage was BROKEN into in MARCH! The NEW MANAGER, didn't tell me, until 5 MONTHS LATER! She only called me to tell me, THEIR LOCK was on my storage & I needed to come in & put my own lock on it. NO APOLOGY! They go through so MANY MANAGERS, prob cuz of ALL THE PROBLEMS, on this PROPERTY! I moved out of town, a YEAR ago! She couldn't even take a picture of anything missing, for me! 9 MONTHS LATER, (5 DAYS AGO, NOV 30TH) I'm back in town to MOVE EVERYTHING OUT, into the VIP of all storage places! NOT PUBLIC STORAGE! EVER AGAIN! LOCATION is obviously, IMPORTANT! IF YOU want to KEEP YOUR BELONGINGS, DON'T MOVE IT HERE! The last 2 managers were awesome! Actually, WORKED in the OFFICE! They RETURNED phone calls, RIGHT AWAY. They put in CAMERAS, in the HALLWAYS, a YEAR AGO. There was a HOMELESS GUY, on a bike, LIVING IN HIS STORAGE, for a month. I should have told them that, a few days in. He got RESTRICTED & could only come in, during BUSINESS HOURS. Of course, he FOLLOWED ME & everyone else IN, whomever had a gate code! Another guy, mentioned he heard CHAINS & said there is a guy, holding a girl HOSTAGE, in the storage unit. A few seconds later, I hear the CHAINS rattling! I went straight to the OLD OFFICE MANAGER, last year in Dec, 1 year ago. The manager said, OH GOD, & then closed the door. Not sure if he checked on the situation or called the cops. That Manager, didn't even want to open the office door, for me. They just closed, 6 pm. A few minutes before, this happened, I let the Manager know I was followed in by the Homeless guy on a bike, for a month & I wanted to switch storage units, ASAP! My storage unit was in the front of the building. I had them MOVE me to a different storage unit! He was hanging out, during BUSINESS HOURS. My new storage unit, was moved towards the back of the building & the door already looked broken into. I didn't say anything, cuz it got me away from the HOMELESS GUY. The old Manager, asked if I wanted to be a SECURITY GUARD there! That wouldn't be SAFE, at all! I was moving & selling my stuff, TRYING TO GET OUT, of that LOCATION! The only time they had a SECURITY GUARD, was when the MAIN GATE was BROKEN and didn't close! The TEMPORARY SECURITY GUARD stayed OVERNIGHT, a few nights! The back door was BROKEN, on the 1st storage building, for months! Anyone, could hop the fence, & go inside the 1st building, inside the hallway of storage units, and break in. This was when there, were no cameras, in the hallways! They put in a PORT-A-POTTY, out by the front building, for a month. BEFORE FIXING THE BROKEN BACK DOOR, to the storage hallway! I witnessed a BREAK IN, about 5 people busted a lock open & started moving furniture out! Could have been her storage unit & she didn't pay the bill or just ANOTHER BREAK IN. So, TIS THE SEASON, for BREAK INS! If YOU value YOUR BELONGINGS, I suggest, a diff LOCATION or DEFINITELY a DIFFERENT STORAGE COMPANY! There are SAME/BETTER PRICES, in BETTER AREAS!!! I did happen to FILM, this NEW MANAGER, opening/struggling to get her lock, off my storage unit, 5 DAYS AGO. She had 2 bang her leg against the door, a few times. AGAIN, NO APOLOGY! All she said was, THERE YOU GO! She then opened another guy's storage, a few doors, down from mine. I didn't realize he was moving out! Until he said, goodbye to me. I then told him, I'm MOVING OUT, too, cuz of the BREAK IN! He use to own a another storage company & told me there was a Manager, STEALING people's PROPERTY, there! (Diff Company) Either way, LESSON LEARNED! LOCATION LOCATION LOCATION! GOOD LUCK TO THOSE of YOU, keeping YOUR HARD EARNED, BELONGINGS, THERE! Oh! The TOPPING on this WHOLE EXPERIENCE. The 2nd day, I came in to MOVE OUT, I received an EMAIL, saying my RENT will be HIGHER in JANUARY 2024 (In 1 MONTH) No way! They RAISE the RENT, all the TIME! Yet, they DON'T FIX BROKEN DOORS or improvements! Well, the NEW CAMERAS, LAST YEAR! Still, they didn't catch whomever BROKE IN! The CAMERAS are HELPFUL, so they can get rid of the HOMELESS HOTEL, they have HERE!

Solo son bodegas

The get you from start when you sign up with huge fees and admin fees so the &1.00 for the first month is a lie then they just take money out of your account when ever they want to and take what ever amount they want to no notices no nothing just whenever. Never ever have I been able to talk to a human at the decatur & lake mead location. Worst worst ever. DO NOT RENT FROM PUBLIC STORAGE at least this location. Secure they are not. Got broken into and there were no signed of forced entry and they still charge full rent. No discount for any of it.

Alexis was very helpful with lock cut! Quick and fast service great location. Thanks!

I went in and found so many nice things for me an my family...the women that helped me her name was Pamela she was so nice I felt welcomed I would come back to this place if I ever need to rent again 😃

Amelia is awesome and very helpful

Worst place ever. Brian was so rude and while I was following my husband into the hallway our unit was in, Brian exited the door and let it slam in my face while I was holding my infant son in my arms, locking me out and walked off. What kind of person does that? When my husband asked him if he did that on purpose, Brian stated “Ya I probably did.” Plus they close early with no warning. Don’t rent here, it’s not worth the headache or the attitude you receive.

By far the worse company ever. DO NOT do business with this company. They have so many hidden fees, worse customer service, tell you one thing and it’s the complete opposite of what actually happens. Terrible company, terrible policies. Unless you love stress and getting taken advantage of, select a different storage company. Do yourself a favor and run far away from public storage

Great service! Excellent and clean and organized location. The main manager Brian was very helpful and knowledgeable and was there every step of the easy and quick process of renting a units. I definitely highly recommend!

Super easy, took less than 10 minutes to view the property and get set up. Big thanks to Elijah for making it so easy!

Elijah was helpful. He took the time to answer my many questions without any attitude. I highly recommend him to help out!

Elijah is amazing!

Elijah did great

Elijah did great

Elijah provided great service

Elijah did a great job helping me at 1881 N Decatur

I'm new to the Vegas area and checked out a few storage facilities and chose Public Storage at 1881 N. Decatur. What separated this facility from the competition was the professional staff and eagerness to help me solve my storage concerns. After several months here now with changes in my needs, Martel has once again come through! Very personal service that has made it easier for my acclimation to Las Vegas. Thanks Again Public Storage and especially Martel!

Great deals, fast service and friendliest staff! ❤️

Martel was such a great help, and very funny

Martel is amazing, he really went above and beyond to help with me with my storage needs. He is very friendly and has excellent customer service, I highly recommend this location!

Great service the guy up front is a pro

Rente un espacio y me robaron mis cosas a los dos días de rentarlo me dieron otra unidad y al mes siguiente me están cobrando $80 mas 🐀🐀

I received great customer service, very helpful, and great communication!

Micheal rep was excellent in representing public storage.

Martel is the most helpful manager and was very understanding to our needs! Quite pleasant!

Martel is the funniest and kindest most uplifting person at this place !!! If you guys meet him you’re lucky !!!

Martell is awesome! He was Super helpful on our move in day. Very informative and patient with us :)

Quincy was amazing he seen me and my brother struggling and didn’t even hesitate to help us. Customer service on pooooooint !

Quincy was amazing, fast, professional and extremely friendly! His service made my experience well worth renting with public storage! 5 star rating for Quincy!

Pam and Elena were very friendly, helpful and made the rental process fast and easy. Property was clean also.

Today at public storage jazmine really saved me a lot of time and money thank you for your management and five star service public storage !

I Should up to this place, in need ! Of a storage but not know what I needed This Young Dude Martel, Had and answers to every question. I just told him was had to go in the box and he walk me right to it. Thanks again young Brother. ✌🏾

Had a fast and amazing experience! Great energy from Eli and Martelle.

I forgot to lock my storage unit last night. I did not realize until I found lock still on key ring this morning. I could not make it to storage site until 11:00 AM. I was in a panic hoping I had not been looted. I arrived to find my unit locked. I went to office and Martel had discovered unlocked unit, checked and saw contents still inside. Everything looked O.K. so he put lock on it. So by the time I arrived unit was safe secure all contents there and locked! I also would like to comment on Martels professional courteous demeanor and attitude. You don't always encounter that anymore. I found it to be quite refreshing.. Thank you again Martel.

Two days after I parked my trailer it was stolen. No communication from PS. Complaints filed with BBB and Attorney General office. Employees stated to me " I don't care". Restitution needs to happen. My trailer and equipment was safer parked on the street! Do not rent here!!! They don't care!!!

Mortel was great

Jacey was by far the best manager, best customer service 10/10!

I came into this location today and the lady I believe she said he name was Sherry was extremely helpful and asked alot of questions about what I was storing and extremely knowledgeable about storage. She was helpful and very polite and nice. I didn't rent a space today I was just shopping around but when I'm ready I will definitely go to this location. I truly enjoyed her vibe. Great person and friendly I would give her 8 star if I could.

Close n love the remote access good luck 🤞🏾👍🏾 to New lady she got the worst of me on a hot moving day n I'm glad she came back n we both learned about the lock 🔒🔐🤷🏾‍♀️👍🏾 you're 4 ⭐✨⭐ Just get their 🔐 n PS you're three ⭐✨ bcuz you sell units that's right at the gate where owners park n it's hard to load n unload if right lane is obstructed that'll get you 1 ⭐ but I'm giving you room for improvement I have two units now so you're doing something 👍🏾👍🏾👍🏾👍🏾

MY SISTER & I WAS EXTREMELY SATISFIED & PLEASED WITH THE CUSTOMER SERVICE FROM NICK ALWAYS HAD A BRIGHT SMILE AND VERY PASSIONATE ABOUT THE CUSTOMER NEEDS. THANKS NICK KEEP UP THE GREAT JOB YOUR DOING🤗

I want to give a shout out to the employee Pan. I needed to get an important document from my storage that my new employer requested. Unfortunately I was late on my payment so I did not have access to enter my unit. I informed Pam about my predicament, she went above and beyond and was kind enough to give me access to the unit to retrieve it so I can keep my job and able to pay my unit soon. Thank you for being so awesome. Thumbs up.

She was amazing 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🤩

Brian was great! wonderful customer service

Brian was awesome. He was able to answer all my questions and took care of exactly what I needed. Thank you again Brian I really appreciate you for all of your help!

Great place for storage. Staff is awesome.

They close their office early without warning. They sold me the wrong type of unit then refused to refund my money although I had not even been given the assigned spot yet. Worst of all was the way the nasty little girl in the office treated my autistic son then was extremely nasty to the rest of us. I will NEVER EVER recommend this place & will certainly take all of my business anywhere else, not here!

Customer service is phenomenal! 10/10 recommend!

Wonderful customer service great energy Positive experience wouldn't of change it for nothing

Had a great experience with Brian!

Thank you Jackie for all your assistance. You were so very helpful, polite and understanding to my situation. 5/24/22 Brian has been great, understands situations and works with you. Happy to have Brian watching my things. Keep up the good work Brian. Ur awesome!!

Brian is a very very nice person great customer service very professional help me with all my needs we need more people like him to work with customers

Convenient

Not A bad storage place, manager says they have no clue or control of why the increase in monthly payments!

The manager Brian is phenomenal and JC was a charm the unit is clean the property was well managed!!!!!!!!!!!

Good renter.

Staff is very polite and professional. Def. recommend.

I came in recently to look at a unit to rent while we are remodeling our home. The manager on duty, I believe his name was Brain, was very attentive. He went over the different options available and terms for rental as well as any specials. He answered all my questions in detail. I ask a lot of questions and he did not seem annoyed at all. He reassured me that my items would be safe and gave me comfort with this decision I have to make. He took me to 3 different sized units and explained how much I could fit in each one. I have never had this level of service provided at a storage facility before. He was so pleasant and patient with me. I will rent from this location because of his customer service! Thank you so much! If you need to rent a storage unit, I highly recommend this location! ☆☆☆☆☆☆☆☆☆☆ 10 stars!

My aunt needed a storage space and to be honest we were difficult. We had been all over the area and didnt know much about renting storage. It had been a long day and we were just miserable. My attitude did not stop brian from being absolutely professional and so kind. He gave us information that we didnt even know we needed! Thank you thank you thank you!!! Will be sending my MIL your way this week!!!

Affordable Storage, came by to drop off some of my mom's items since she decided to make the move down to Vegas. We felt our items would be safe here and haven't had a problem with our unit since.

Great customer service. Brian is the best!

Very helpful, clean units, great price

Five star customer service from Jacey