Public Storage Self-Storage Units at 1900 N Jones Blvd, Las Vegas, NV

NEW &/OR CLEAN W/ GOOD MANAGEMENT .

I had to stop and take moment to say thank you to Yana. Very professional, patient and knowledgeable with me as I tried to compares prices and/or consider my options. Thank you very much.

Yana, was such an amazing help. Customer Service was giving me the run around and she helped come up with a solution. She always has a welcoming and positive vibe whenever we come.

Senyana is GREAT! She answered all of my questions and she was kind and courteous..

Lisa was great! Very helpful easy and fast.

Rented a 10x20 storage unit, the first unit they put me in had oil stained floors that weren't cleaned so I had to be moved to another unit. Regardless, if you choose insurance or not they charge you for it even though the insurance doesn't cover water damage. So what is the point? The only reason I give them two stars is because they give you the option of using your old lock if you have one where almost every other company makes you buy a new one.

The over all condition of the storage unit itself is adequate. It definitely appears to be a few years old. For example the latch mechanism is very difficult to open and close. However the climate control, which is a major factor, seems to be working well. My primary dissatisfaction is with the hours my storage unit is available to me. Although each unit tenant has their access code, they can only use it during the limited hours the office is staffed. I am used to Life Storage units in Florida in which you have access early morning and evening, up to 10 p.m. With security cameras and individual access codes that can be tracked, I don't see why the unit is not accessible other times.

Very clean awesome customer service

Went to this location yesterday and Janean made my visit the most pleasant. She was amazing, her customer service was top notch. She greeted and smiled at everyone that came in. I had a rough time unloading my trailer and she checked up on me and offer to help multiple times. She was the kindness I needed when I was losing my mind.

Yana, was one of the employees that worked with me when I visited. She was very kind and helpful. She definitely knows her job and definitely made sure I was comfortable. I would recommend her to anyone who shows up with questions . So I Went to this location yesterday and made my visit the most pleasant. She was amazing, her customer service was top notch. She greeted and smiled at everyone that came in. I had a rough time unloading my trailer and she checked up on me and offer to help multiple times. She was the kindness I needed when I was losing my mind.

This is the absolute worst place to do business with. Been there for 10 years. Called three times to have them remove their lock. Got blown off. I've paid $300 to get my stuff went there different times during the past three days and the office is locked up or closed. I feel like I have been played. You took my money and I am unable to get my stuff? Maybe I need to call corporate oh wait you can't reach an actual person all you get is their automated system. All you will get with this company is a straight up run around. We also have the fact that my unit has been broken into more than I care. Don't get their so called insurance you will be out money and you won't get compensated. Had wedding gifts stolen along with leather jackets. My adjuster I think I was able to communicate with her maybe twice. Then she up and quit leaving no one to be able to access anything regarding my claim how freaking convenient!!!!!!! I just want what is left of my stuff and to be completely done with this company. Just pisses me off to no end I have to give one star in order to leave a review. By the way don't waste your time with the manager she's never in the office and if you call for the most part you get voicemail when you get a call back she doesn't leave you a voicemail

Went in yesterday and the young lady senyana made my experience very smooth and easy i highly recommend this location the employees here are outstanding

Visited this location a few weeks ago and Yana made my experience super fast and easy . Excellent customer service and was open to answering any question I had . Definitely a wonderful employee

Yanna was a good worker she know her job she has good customer service she showed me the space and helped me out a lot great job

Yana, was one of the employees that worked with me when I visited. She was very kind and helpful. She definitely knows her job l, made sure I was comfortable. I would recommend her to anyone who shows up with questions.😊

Was out of the country and got an email that I had been moved out of my space. Called several times no one would confirm my trailer was still there. A week later I went in they advised that my space was still mine. But the app did not show I had a space rented. Lady said she would fix it but never did. Today I went to log into the app and I don't have an account anymore. Called automated system and it doesn't recognize my phone number. All this on top of the huge rate increases ($112-> $150) and constantly changing rules, and not having access to belongings after 6pm. Removed my items due to lack of their systems working since they moved me out in error. Was onsite from 11 to 1130, no one in the office, tvs weren't even on. Doesn't look like anyone has been there. Called in to advise that I was out of the space. Not sure the laxidasical lady will actually process the move out. Suppose we will see. Do not recommend.

Senyana was very helpful and friendly in helping me find the right size storage. Appreciate it!

Thank you for the best customer service. Everything was detailed and I appreciate you being patient with me. I wanted to give extra kudos to Senyana she is definitely amazing and appreciate her hardworking. 10 stars. She needs a raise. She did everything flawless.

I want to recognize Codi, curtious, friendly, professional, she has been helpful in all my questions asked, a get a sense of a really good person, please consider a pay increase she is an asset to your company thank you Tommy

This was the worst place I could have ever went try to get my refund 181.00 never got that back they gave me the wrong storage unit I canceled the same day and I still never got my refund now they're not giving it to me all they did was give me the runaround and be careful. go to CubeSmart they have better deals and they will not steal your money . nothing was never done 200.00 down the drain. I paid $88 for a whole month for a big unit a very big one you need to look that up CubeSmart is the place

This is by far the worst place ever. Have you ever heard of “ by appointment only were in office “ are you serious. I try to call and call again and again. Nobody answers phone or returns calls. I almost got auctioned off because of it. Late fees locks that I paid for but they took back. This place seriously needs to be investigated and give me back all my late fees and such because nobody is literally never there to take payment. Please keep this place last on your list to store things, not to mention the short hours are ridiculous

There cashier lives on property above there front desk you do.not Have access to the place after 5 PM which is ridiculous. This is Las Vegas. Everything is open 24 hours. You're supposed to be allowed to enter your storage when you're paying monthly anytime you want. I've never heard of a ridiculous thing in my life and seen the cashier live on property with her children. Most ghetto

Had the best experience renting a unit at this location with Heather. She was so helpful and handled everything like a pro. It was very busy and still remained friendly.

I don't like having to be in the back, but for the price it's ok. They didn't have any of those carts and I had to walk everything one by one, omg hard on my back. But I recommend because they have good price for first month, so check them out.

The lock wasn’t working when I ordered the unit. They were able to replace. But now I’ve come to switch some stuff and the unit won’t lock and there’s nobody here to help. I’ve been on hold for someone hoping I can reach someone to help. I will not use this place again. Am actually considering changing when I come back.

Amealia is the best property manager Ever!!! Thank you for been extremely helpful and professional

Amealia has helped me out and is always the nicest

Amelia was such a help

I’m glad I have a place to store extra stuff in, but I’ve called four different times, left messages, and never heard from anyone. I could’ve paid my bill on time if someone would be in office or answer the phone. I’ve had problems from the beginning with online payments, it won’t let me log in, and I’ve asked for help with that too. NOBODY has helped with any of the issues I’ve had. So I’m pretty disappointed to say the least.

They have raised the rent multiple times. Need to move my stuff.

Has exactly what we needed for storage.

Someone broke into my unit in October I asked for an incident report I've been calling every week since then I missed work can get paid from work until I get proof that someone broke into my unit and no one will return my cal. Totally bad business you mean no one is ever there but you can call me on a Sunday if I miss a payment not good

Amealia was great

Quincy was very helpful and provided the best customer service answered all my questions and gave me better solutions

Amelia was very helpful

Quincy was very professional he made sure I was ok and knew where my unit was. The customer service was excellent

Quincy is very nice and helpful very professional

Amealia explained everything and detailed and got me the best price thank you!

Amelia was a great help thank you so much

Amelia was a great help

The gentleman you have in the office Quincy was most helpful really appreciate him thank you

Quincy was very helpful and friendly!

Hi my name is Theresa heart feel and I came over here to the public storage on Jones and Lake Mead and the guy that was running the store he was so pleasant to me I would give him a star 5 every time you guys need to give him a rains cuz he was really good to me as a customer thank you very much and his name is Quincy so please recommend

Quincy is amazing. Very helpful, dynamite customer service. Five star service all the way!

I want to acknowledge the young man who so patiently helped me to back up my trailer into a very tight fitting space. I believe his name is Quincey. He was so kind, helpful and patient.

great spot to have your stuff broken into

Will NOT keep your storage safely!!

I reached out to public storage via e-mail to get help down sizing my unit to be affordable or given a grace period to take care of my rent, due to financial hardship. Greg and Nick from upper management contacted me in less than 24 hours! Nick moved forward in the process with me, he was so amazing and patience over the phone by helping me find a solution to my situation. He made sure that Amelia at the location would be expecting my arrival and she was great, attentive, and sweet!

Auction was nice and smooth the young lady behind the counter was awesome

Friendly and they really do hand wash your car there. Love it

JC was great enjoyed every moment

So great👍👍

Easy access and close to my house

Always a pleasure coming here and renting a space. Jacey was very helpful. When I got here she was cleaning and making sure everything was nice and tidy!

Amelia was great thanks for all the help

Jacey had great customer service.will use public storage again!

Amealia was very helpful made everything easy

Whenever. I've had to put my items in storage over always called public storage, I've been at 3 different sites, but my most memorable has been there at the Jones and Lakemead site, Becky is always courteous and always nice she has such an infectious smile and personality! She's let's you know that she's got you!! No matter what you can come in stressed out and leave with knowing she was able to help make the move much more nicer. Hey thank you Becky your the best!!!!!!!🤣😂 PS. Keep doing what you do best, you got this customer service thing in the bag. Marsha T. Needless to say after all that I said my storage had been broken into 3 times after that, and I did not get a call until the 3Rd time!!! Everything of mine was stolen, I was told it was a inside job!!!!!!! I was so hurt and dissatisfied with Public storage. I will never ever use their services again. Location was Jones & Lake Mead.... Plus the camera's we're all off and I was told they didn't work and it would cost too much money to fix smdh.

Good storage

The lady works there is nice and knows what she's doing. Quick in out with getting a spot.. very convenient. Just the dang place closes hella early and it's before I get off so getting to even go to it is a hassle

Spoke to Dist Mngr.. He was very interested in my first review and explained that he didn't want that to be the impression left. He assured me that future would be a more positive experience. I was surprised and happy that he took an interest in what is going on at one of company locations.

This location is absolutely terrible. It is ran by someone that is a drug user and thief. I felt extremely uncomfortable in the office after waiting 30 minutes outside and listening to a grown man screaming at a child from inside the locked building.I stated I was uncomfortable and did not want to move forward with them. She then berated me for that decision and told me I wouldn't receive the admin fee back. Fine but now I just received a bill for a storage unti that I have never even entered! This is theft, unethical and immoral. I will continue to pursue all avenues until I see some sort of justice for this situation.

My car was broken into while I stored it here for only 3 weeks.. Lady at the front desk was not sympathetic at all. They have cameras but I was unable to see my car clearly from any angle and now both doors and battery are damaged.

Amealia was great!!!!

Amelia is the most amazing godsend! I've never been treated with so much respect & kindness in any business before. I highly recommend this location to everybody. The place is clean, well kept, good security, & customer service far better than any expectations. THANK YOU AMELIA!

Amelia was sooo great she didn't have the size I needed but she helped me find a location with great price that did thank you Amelia!

Public storage speaks for it's self. I enjoy going to public storage on lake Mead and Jones

Availability and customer service for a unit was good

The Property Manager ( Amelia) at the No. Jones Bl & W. Lake Mead Bl Facility, was Very Kind, Friendly, Respectful, & Helpful To Me. She did her job way Aboveboard in helping me get a Storage Unit set-up. Also, Jim, from the So. Rainbow Bl. & Desert Inn Rd. Facility, was "Extremely Helpful" in helpingg me to Find A Storage Unit in my area that had a space for All my things.. These 2 People Are "DEFINITELY" An Asset To This Company! I Thank Them Both So Much For All Their Help & Patience With Me!! I Will DEFINITELY Refer This Company To Others! Thanks So Much Ms. Amelia & Mr. Jim!!!

I always use a place that I have used in the past that I have had a great experience with. 1900 N. Jones Public Storage is the place. I have nothing but great experience with. So if you have any doubts about another storage, this one is worth the distance or time. Great prices too.

Great Service, thank you Amealia.