Since Public Storage has taken over Extra Space Storage the service has been terrible. I was on auto pay and now I am being told that they "lost" my id and don't have a record of me. When they text me a link stating that this is the last chance to pay my bill but when I click the link it takes me to a page that reads "this page does not exist". I left a message for a manager to call me over 24 hrs ago and have received no call back. I have to pretend that I am a new customer to get someone on the phone. Once I get a rep on the phone they do not know the names of their managers and the only way to meet with someone is by appointment. Now because they lost my ID I have to cancel my eye exam and call out of work just to meet with a manager that I don't have a name for regarding ID that I provided when I first signed up for my storage unit 4 months ago.
Do not get a unit here unless you love poor customer service, a company that will lose your information, say that you owe them a payment and send you links that do not work and refuse to resolve or answer questions over the phone but instead, insist on making you set an appointment to waste your time.
If you need a spot this is the one!!!! Kim is amazing and always willing to answer any and every question. The facility is so clean and believe it or not WELCOMING! Thank you Kim for the help and mind blowing service!!
I dealt with Ms. Kimberley Taylor. She was very pleasant and professional.
danielle was really helpful & polite. great service and representation of the company! thanks so much.
The staff has been top tier all the way! Always a great experience 😊
Wonderful experience! Derek and Danielle were phenomenal and made my stay amazing!
Danielle was great. Wonderful customer service. Polite, knowledgeable and helpful. Great job!
LOVE EXTRA SPACE STORAGE SICKLERVILLE. I've had a unit for YEARS and always feel safe and that my belonging are secure!! Great customer service. Highly recommend
Process was very easy and quick. Employee was very professional and detailed. Prices are very reasonable.
Danielle has exceptional customer service! The facility is looks very well maintained and this rental process was hassle free!
Very good customer service.
The people who are in the office were really above my expectations very helpful it was truly a pleasurable transaction renting my unit...
Derek and Denise are not only helpful and informative but super friendly as well. They have a great sense of humor and very warm personality. Looking forward to working with them in the future!
Extra Space storage is wonderful, very clean facility. The employees are generous and professional. Thank you to Dereck. Property manager Danielle was extremely helpful and patient with me and I appreciate her. Thank you.
The site is always clean and the managers are super helpful
Dereck is great keeps a clean site. My daughter stores here and he’s always so helpful. I might need a unit myself and he helped point me in the right direction for everything
Excellent customer service
It was a Lovely experience.
Awesome experience Dereck was very helpful and courteous. Both Dereck and Danielle were very professional and welcoming! Great environment!
Great services. The best storage to go to.
Move-in was very easy after I signed up online
I recently rented a storage unit at the facility and was really impressed with the customer service! I felt really comfortable with Danielle! Her customer service was amazing! She was very professional. The facility was very clean and organized ⭐️⭐️⭐️⭐️⭐️
Danielle was excellent and kind. She was very knowledgeable about the space.
Very convenient. Danielle was very professional. And saw to my matter
Great service, location is clean and well maintained. Pricing was competitive in the area. I highly recommend this location - Danielle was great!
Danielle was more than happy to help, extremely polite and patient, I will recommend you for this company sicklerville extra space storage
Danielle is an incredible manager!!! She answered every question I had to ask while being so fun & kind. What a wonderful lady & establishment <3
It was a Great experience.
Danielle was very professional and friendly a pleasure to talk to
The manager Danielle is a wonderful person . That made me feel very comfortable . She is a pleasant person . I was much please with her help to me .
Thank you
Danielle was such a great help ! Very understanding and polite !!!!
Excellent service and knowledgeable not to mention extremely clean, especially the bathrooms
wow 10 stars
Great service, Danielle Garret is the best. Beautiful personality and very informative.
A seamless experience. Derek was very informative and super helpful! My husband and I were driving around looking for a storage unit and we ended up at Public Storage first. No one in the office, hubby called the number, they were NOT helpful. Next on the Google list was ESS. I called first and not only were they helpful but very efficient in answering my questions. By the time we got to their location, Derek in the office already had our information emailed to him with the unit and price discussed over the phone. Derek showed us the unit. He filled out the online paperwork for us. We paid and moved stuff into the unit right away. If only everything else in life were that easy and pleasant!
Always pleasant and good customer service .
Service was crisp and informative. I would certainly recommend this location to others.
Great storage company. Derek was very helpful and friendly. I was able to find a great unit to accommodate my belongings. I would definitely recommend this company.
Extra Space Storage in the Sicklerville, NJ location is fantastic! Danielle & Derrick are extremely client-centric. They provided exemplary relocation services, including recommendations for movers.
Very clean, sign up was extremely quick, very happy with the storage unit
Exquisite, prompt, and pleasant customer service every time and all the time! Thank you Derek and Danielle!
Dereck was very polite & explaining everything to me & very professional
Awesome!! customer service. We were greeted by a bubbly sales agent by the name of Danielle
It is so hard to get AWESOME customer. It was like a breath of fresh air. Thank you Danielle for an. AWESOME!! Experience.
Excellent customer service and prices!
Dereck help my family out with a unit. He showed great customer service skills.
Was an easy process. Walked in, got offered a great deal. Sign a couple papers and walked out. Will recommend anybody to reach out to Danielle.
I rented a unit at Extra Space in 2021 when I moved back home from out of state. It is located down the street from my house so the location is very convenient to get to. The property is alway clean and well kept, the other patrons that I have met in passing have been nice and respectful. I just moved out today and all of my stored items are exactly as they were when I moved in 3 years ago. The property manager, Mr. Derek, is exceptional at customer service. He is always friendly and accommodating to anything that you need. It’s been a great experience overall!
Customer servive was excellent Danielle was very respectful, helpful and professional .
I had a very good experience at the Sicklerville facility, the Young Lady was so helpful and professional, as I was downsizing to a smaller unit. She went above my expectations. The kind of customer service You would hope to receive utilizing a service. She was never short with my many questions and was just generally a good person. My hope is that her service is truly recognized by the facility. And so sorry I didn’t get her name.
Excellent customer service!!
I really appreciated your employee.
Everyone here was so friendly and pleasant all smiles and everything I felt real comfortable when I came into the building the place is clean and I would recommend it to anyone sincerely Betty Blackstone
Everything was great. Danielle was very knowledgeable and very positive.
This is a great place. Has great customer service. Everyone there is great I shave not had a bad experience yet.
I secured my storage unit online and the application process was easy to navigate. Once I got to the site the staff was friendly and very helpful and the environment was neat and well maintained. I feel comfortable and safe storing my items there.
Really great service with lots of guidance and good information. We took a little time to decide on what size unit to go with, but Dereck was so patient and really thorough. Excellent customer service!
Derreck Conway was very polite and informative with me in regards to the differences with storage units. The interaction was professional and friendly.
She was so pleasant! Wonderful experience!
Amazing customer service, Danielle was awesome
Wonderful experience with extra space storage. Danielle is extremely helpful! The property, the units, and overall site was well maintained.
Clean and great space. Just wish the access to units were later and not until 10pm.
Team was extremely friendly, educational, and thorough. Very easy process
10/10 customer service they always help me with whatever I need ! Truely a great experience !
I had such a wonderful experience today at the Sicklerville Rd location. Danielle made the experience of finding a storage unit so quick and easy. I’m going to be sure to refer my friends to this location and her for future storage needs.
Clean and staff was very friendly
Great customer service and very great energy