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Public Storage Self-Storage Units at 2700 M 291 Frontage Rd, Independence, MO
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
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4'x6'Online only price$ 28/mo
Small 4'x6'- Inside unit
- 1st Floor
$ 28 /mo $ 38Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 30/mo
Small 5'x10'- Inside unit
- 1st Floor
$ 30 /mo $ 40Best Price Label+ one-time $29 admin fee
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5'x8'Online only price$ 39/mo
Small 5'x8'- Inside unit
- 1st Floor
$ 39 /mo $ 51Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 45/mo
Small 5'x10'- Outside unit
- Drive-up access
$ 45 /mo $ 60Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 51/mo
Medium 10'x10'- Inside unit
- 1st Floor
$ 51 /mo $ 68Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 71/mo
Medium 10'x10'- Outside unit
- Drive-up access
$ 71 /mo $ 94Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 108/moLarge 10'x20'- Outside unit
- Drive-up access
$ 108 /mo $ 144Best Price Label+ one-time $29 admin fee1 unit left!
Nearby Self-Storage Locations
Self-Storage Near Independence
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At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 300)
Called for price on 5×10 unit, they said be $30 month, made reservation for the unit three days laters. When I arrived, they said it changed to $40 month, also need to pay $15 more a month for insurance, that's $25 more than I was told on the phone 3 days earlier. Seems like a trick to get people there ,not mentioning the insurance cost on the phone, wasting my time and gas to drive there, I won't do business with sneaky.
This places is horrible. They had a fire in a unit that has my moms stuff in it. They emailed her that it's a total loss. They will not let her see it and took her code out of gate. Told her she doesn't having any stuff there no more so she has no business on there property. This is awful DO NOT STORE YOUR STUFF HERE
Id appreciate it if the location Manager was at the property More since I'm handicapped and always call before I go places. Also that the main number shows on my caller id. Thank You
Aaron and Jennifer were amazing staff members saving my day🙂🙂🙂
Aaron and Adam were amazing and super helpful they are great
Lady at the front desk Shawna did a splendid job with getting me a unit today. Quick and fast service
Thank you Jennifer. Very helpful when I lost my code!!!
I moved out of my storage on August 15. Left the key that belongs to them!!!!! Was charged for September, and they will not refund the 120.00 deducted. DO NOT USE. BIG RIP OFF.
Thank you shawna for all the help yesterday. We really appreciate it.
Thank you Shawna for all the help and being very nice about everything.
I think you shouldn't have to pay the $29.00 one time fee when you all ready have a unit with you guys and it would help at lot if you could get in 24 hrs 7 days a week and you should be able to pick the day you pay your storage because I get paid twice a month and I get paid a week after the first and I have to pay late fees because I don't get paid on the first and there's no one ever there when you need someone
Jennifer was very helpful and explained everything in detail. Great customer service experience.
The driveway was very narrow between buildings, hard to move around with 3/4 ton truck. Also there no dollies to move containers into the space. Otherwise the space was clean.
Jennifer was a sweet heart she made everything understandable.... Good staff
Lady at the front desk Shawna did a splendid job with getting me a unit today. Quick and fast service
Great customer service ! She was so nice helped me at the very last minute and was very kind about it I had a horrible week and she brightened up my day need more people like her in this world ! Thank you so much Jennifer !
Jennifer provided amazing service in a fast amount of time
Aaron was great!! The most help ive had here and stopped me from not using public storage again. Glad i called today and got
Him!
The best place to store your things Arron on 291 public storage is awesome the most professional and polite would definitely use agian
Jennifer R property manager at public storage in independence. Missouri have been a great addition. In my personal opinion, public storage needs more great managers like her.
Jennifer was very helpful and courteous
The terrain they built this place upon is crazy. The drive up the hill of storage units is a sight to behold. If your vehicle sits low to the ground, don't even think about it.
Jennifer at the front desk is amazing at what she does. A1 customer services. Thank you for helping me and my wife when needing a storage unit.
Awful customer service from their call center. Was hung up on twice, had a meeting and tour scheduled with manager who never showed up and didn’t return any voicemails. Terrible experience. Would rather go airflow further down the street to storage mart!
Jennifer at the front desk was very helpful. She gave good details on how the storage units were setup and how to access them.
Jennifer R went out if her way and helped me with unfortunate situation and has empathy for the uncontrollable. Good people good place. !
It was very, very clean and everybody was very, very helpful. Especially Jennifer. She was very kind and knew all the answers. Thank you
The manager Jennifer S is the most amazing person! Best place to store your belongings with the best service possible anywhere.
Still the best 3 months out! Thank you to manager Jennifer S.
Would recommend this location and first and foremost site manager Jennifer to all my family and friends.
Jennifer S. Was great
Great customer service and excellent staff. Jennifer S was great in helping me with getting my mother's storage unit to me when she passed. Very appreciated! 😊
Jennifer S… SUPER HELPFUL!!!
Jennifer Stone at the front desk has been a great help to me. She has help me to get to get 2 storage units at this location. I definitely will recommend her for your help and needs!
Jennifer was very nice and explanatory/showed the unit and explained in depth the due dates and poss late fees assessed and when they would post. Thank you Stacey bumgardned
Customer service not so great. When you call it says the office is open from 9am to 6pm. And on a Tuesday this lady closed at 2pm. There not sign on the door to tell you what time they open and close.
The service is bad in every way the person leaning on my chair and with a lousy attitude you ask him something and he answered with another rude question in every way when we arrived he was smoking outside and I think it was annoying that we arrived as customers
At the time when I rented a unit they were a little more expensive than competitors nearby but they were very close so I went with them. They did raise the rates quite frequently. It seems every 3-4 months we had to pay a little bit more until we finally stopped using them.
Worst storage facility I have ever rented from. They raise the rent fairly often, and they are already higher that the facility right down the road. The facility is in much worse shape than their competitors. Handles on the units are rusting off and will slice your hand open. Gate came down on my car multiple times damaging my car and property. Office is never open, you have to "make an appointment" to talk to someone. Lot is full of deep potholes. Facility is full of trash and never cleaned. Staff is rude when you can find someone, which is next to never even though a manager is supposed to live on site. They lure you in with a free month rent then raise the rent 3 months later. Save yourself and go 3 blocks in either direction to on of the other facilities, they are cleaner and better maintained. This place is horrible.
Rented a space. Lady was helpful in terms of helping me get best value but the service left something to be desired. First remedied me a space that was occupied with a tamper tag. Then took way too long to get me moved. Then my access code didn't work. Price is low but I'm sure I'll still eventually move.
These people do not do there job they close earlier then what they say they don’t answer the phone .. just very frustrating
No one is there to make payments or their computer is down 👎
Raises price nearly twice a year. I'd rather sell my belongings. I've had my storage since mid 2021. Prices went up twice a year and I am now paying close to $1000 more a year for the same unit. Don't think this storage is worth the constant bi-yearly increase.
Please be aware that the storage unit 10*10 has a 4 foot door . And it’s a terrible incline here , and two cars do not fit in the driveway . Pretty much the worst storage facility I have ever been to .
I had to wait for the employee to come to the office and then she seemed extremely stressed out. Locked the door and wouldn't let another customer in saying she was closed. Rude.
Katherine at Public Storage was not only VERY knowledgeable about the process of securing me a rental unit, she was very friendly and professional.
They are very lucky to have an employee like Katherine representing thier operation.
The whole process was painless, smooth, and informative.
Cheers!
Jim
Worst Customer service. I had a unit here for about 3 weeks and all of my belongings were stolen along with them breaking my couch. Jennifer gave very little to no help. Very suspicious place. They got into my unit from a "vacant" unit next to mine that had a lock on it. She then was wanting a warrant vs caring about the fact that her facility lacks security and a customers items where stolen. Something is off about this place and way to many people have stated there stuff goes missing. I would not trust leaving anything here
Fixed the entrance door (closest to the office) since my last visit, and also both of the main gates don't have any gaps in between either. So a little more secure.
Due to a particularly hectic period I opened a 5x10 online and then let my account lapse without occupying the space. The attendant was outstanding working with me and helping me to realize I actually needed a 10x10. She was so patient and terrific. I so appreciate her help. Keeper!
Katherine is amazing and beautiful!!!! Thank you for all of your help!!!
There have been a couple of things. 1) Mold and it really affects my asthma and itson quite of bit of my belongings. 2) Spiders galore, they have basically infested all my stuff. 3) The management isn't here. I have only needed to help pay the rent a couple of time and each of those times without fail I've had an issue. This is not we want to spend $225 for.
Don't do it - you'll be sorry! The facility presents as a hot mess and lives up to that expectation in every sense. To top it off, if you pay your bill on time they will absolutely turn you in to collection agency, even when you have correct paperwork. Between the half reared management and the half reared facility, you will regret every moment you spend and every hard earned dollar wasted. Period. Mic drop
Great customer service Katherine was the lady's name she was very helpful
New staff is good. Thank you for making a change where needed. I feel a lot safer keeping my stuff here now. Had very unpleasant experience before that cost me several hours and several dollar$.
Jennifer made my move out day a breaze. Thank you
I was here with my sister a while ago so she could pay her bill. And it took almost 1 hour just to get help and they still refused to take her pay (idk why) but thin the lady that finally came out wasn't nice and almost crashed a cart. I liked the other place near Noland.
Friendly Staff, and great location
Well - the facility is nice and very accessible, but Public Storage raised me rental rate by 45% without any warning. When I asked why they acted like it was because they could! No empathy or compassion. If it wasn’t such a pain I would remove my belongings and find a more reasonable and customer friendly option!!
All my stuff was covered in mold, after only 2months of storage, and FYI there insurance they make u get only covers 250$ damage MAX!!
Great rates, quick and easy access. Highly recommend for your storage needs.
I got most of my stuff in. Good/fair pricing. Quite the hill lol
Very reasonable rates. Only thing I was displeased with, was the amount of brown recluse spiders that were waiting in the unit for me when it was time to empty. I understand there isn’t a whole lot they can do, but do something please.
Public storage is where you wanna put your 🏠 up Katherine was a big help to me Thx Kath
Good. Place needs to Be A lil cheaper