By far my best experience with a storage facility! Super easy to sign up, easy access, and Mary Rose was very helpful when it came to us moving our stuff out of the space!
Marie rose is very helpful and has amazing customer service.
Mary you are awesome really appreciate you and all you do and have done for us
Thanks so much
Good price. I will leave another review after 4 months when apparently I will receive a different price
I contacted this location with a billing question and was provided polite, professional, and quick feedback to my questions. Thank you, Mary Rose, for your help today!
I had to come in and get some things and had some questions about renting a unit! Mary Rose was amazing and had all the answers I need. I will be back to rent because of her!!
Mary Rose is the friendliest and most helpful staff , very available when I needed assistance.
Mary is very helpful. Very informative and loves what she does. Thank you!
Management at this particular location ABSOLUTELY is the most helpful & informative I have had interactions with during my rental(s) here. Mary IS the reason I rent here. The company as a whole is VERY fortunate to have her represent the company as it appears she knows the ins & outs of her job, goes above when needed & represents the company well. She most DEFINITELY does a SPATACULAR job..!
Mary is a keeper for your company. (Unless I can employ her at mine?).
Hope she is treated well. Thank you Mary! 🙂
Mary Rose's great. Very friendly and informative. Go see her she will take care of you.
Mary-Rose (& Alan) are amazing to work with. When I needed to downsize to a smaller unit… they showed me my options, walked with me to be sure I was ok with the location of my new unit, and handled the transfer smoothly. Couldn’t have asked for more…well maybe less of my own « junk » to sort through! 😁.
Marry Rose helped me out so much ! Great service and very friendly !
They helped me even when I made a mistake on size of storage unit and credited me back on it . This is my second time using them and the have been great to work with.
Great rates, easy access. Mary Rose is extremely helpful and great at managing the facility. If I ever need storage again I’ll return here!
Very nice facility and spacious storage. The owner was very nice and helped me with all my problems
Mary Rose was awesome helping us with our move even with us coming in last minute! Very informative and helpful! Thank you much!
Married Rose is really helpful and understanding that what you are getting
Mary Rose was a GREAT Help to me during my move in process! It's so nice to work with folks that actually seem to CARE about making the customer experience smooth and friendly! I recommend her Highly!!!
The staff are fine, the company isn't great. The prices go up every few months. My rent on my previous started at $136 for a 5x15 in July 2022 and by November it was $173 and finally $197. I decided to downsize to a 5x10 Feb 2024 and started at $61 with insurance. I got a notice today that the rate is going up again in Aug 2024 to $77. I'm going to be looking at alternative places because this pricing is a scam.
MARY ROSE is great !I enjoy talking to her. She was informed and answered all my questions.Thank you for her.
I have rented storage at the Public Storage 36th ave New Hope MN location multiple times over the years and I have to say that the service that I received was EXCELLENT! The manager of the facility Mary Rose was very helpful and went out of her way (even when they were closing and I was late) to help me with my unit rental. Public Storage should be lucky to have such a great manager running that facility! In fact at one time I witnessed a very strange person yelling at her and Mary Rose handled the situation with absolute grace and kindness with such a professionalism that I had to tell her later that I was impressed by her calm demeanor and professional courtesy during such a stressful moment. Some people can be very difficult, but Mary Rose handled that situation amazingly and didn’t miss a beat to come help us out afterwards! I can’t thank you enough Mary Rose! So grateful for the service I received at this Public Storage! Five stars from me! Thank you so much for helping us through a difficult move!
~Stephen G.
Ms Rose best property manager in the world, she is a breathe of fresh air, giving, extremely helpful and even while being her fun self, she remains professional while respecting the policy of public storage facility/company always.
Today I met the most amazing person her name is Mary Rose she is the property manager at the public storage on 36th in New Hope, Mn She went above and beyond with excellent customer service I am forever grateful, thank you to her and if anyone need a storage please call her location and you can thank me later.
Miss Mary rose is a quality employee and I thank her
Thank you Mary Rose for getting me a great setup here, Was much needed and you helped walk me through my best options. Customer for life
This location is really great. Easy to access with a uhaul. Great customer service from Mary Rose! Would definitely recommend.
Very kind nice give me all the information that I need. Thank you very much.
100% the best public storage. The manager mary Rose was so helpful. the facility is clean and well maintained 👍
Ms.Mary Rose was the best!!! She helped me with the gate!! She helped me with questions etc. Her customer service skills were AMAZING!!! We need more people like her!!! Great spirit!! Great energy!!!
Exceeds expectations for customer service.
Mary Rose has been amazing! My friend has a unit at this location and she is always polite, professional, and caring! Give this woman a raise!
Awesome and trustworthy storage very good staff awesome owner!!! Mary Rose is beyond awesome very friendly and cares about her customers!!
Mary Rose was very helpful. She helped me find the right unit and thought about the safety of myself and my belongings.
I couldn’t have asked for a better experience! Mary Rose is a real professional and actually cares. If you are looking for a great place to store your things look no further.
Mary Rose is awesome! She is very knowledgeable and helpful!
Mary Rose was outstanding!! She knew all the answers to all my questions. Very great personality. Give that girl a raise, she is soooo worth it. I would rate her a 10, perfect.
Mary Rose has been very helpful
I was looking for a secure spot to store my mother‘s car for a few months. After talking with Mary Rose at the facility on 36th St. in Crystal, I knew that I had found the perfect location. Mary Rose was very helpful in making the rental process as easy for my elderly mother as possible!
I have tried calling multiple times and left voicemails... please have someone call me back..
Working with Mary Rose has been a joy. She's been able to help me out with any question or situation for my unit.
Last summer it was wasps and most recently about changing units.
Thanks for the time and patience.
Mary the manager is so helpful and kind. She’s more than willing to help in any way she can. The location its self is always clean and feels secure. Thanks Mary!
Great public storage i have rent from i will highly recommend to anyone the are awesome
Mary Rose is keeps the place safe and clean
mary is the greatest and she keeps a keen eye on my garage and honest!
Mary Rose gave the best customer service. Very energetic and friendly. Such an amazing employee and person
Mary Rose is the best!!! We are very satisfied with the storage experience for the past 8 months.
Mary Rose was so helpful with setting up an appointment for me.. I actually don’t have a unit at this specific storage place, but way better than the one I’m at. Someone that was actually in the office and able to help me and my needs to try and transfer my unit to a smaller one.. I will most likely be moving to this Storage once my lease is up with the other one or however that works..
We have had a locker here for years and are always treated fairly and Mary has answered all our questions. Very reasonable price.
Mary Rose was very cheerful and helpful. Definitely a good experience.
Mary Rose is a wonderful woman. She is very respectful of everyone and provides professionalism, privacy, and many services to people helping them out in many ways. Thank-you
Mary Rose at the 36th and Nevada location, was such a delight !! She was so helpful, professional, knowledgeable and friendly!!!
Mary Rose was a great help with all my storage needs. I will definitely be back should I ever need additional storage again.
Thank you, Mary Rose!!!!
Mary Rose customer service is top tier! I am thankful for my experience this morning ☺️ her energy gave me so much energy! I’m actually more excited to move again thank you! I highly recommend
Mary Rose is a true gem to work with for all your storage needs! She is also “one of a kind” and a very hard worker! Allen was very helpful and attentive to questions or concerns I had about my unit! Both were very helpful and a pleasure to work with!
Mary Rose and Allen were very help during my relocation to robinsdale, they were very straight forward and offered different ways ways to find competitive prices. Trustworthy location and store with adequate security functions.
Great manager, great facility and excellent service.
This is the best storage I have rented. The manager is very kind and knowledgeable. I mistakenly forgot to lock my storage once and she locked it for me and showed me what to do if this happened in the future..thank you for being so kind….
Mary is a wonderful property manager to deal with. The facility is taken care of and the price is affordable.
Mary Rose has been a Godsend! Each and every time we had a question or concern, she helped immediately, whole-heartedly and with a smile. Thanks so much for your help!😊
Mary Rose is amazing and very helpful!
Mary Rose had gone above and beyond for me and my family over several years! We appreciate all her help and professionalism. Highly recommend!
Mary, you are the best! Thank you for letting us out!
Mary Rose is just fabulous! She is very kind and professional!
Scam! Predatory! Started the storage price at about $70 per month. 2 years later they are charging over $200 per month. They count on the fact people won't be able to/ want to move their stuff. They take advantage. I DO NOT RECOMEND!
Mary Rose was totally professional and an awesome individual to work with. The move went very and am very pleased!!
The manager Ms Mary has excellent customer service!!!!! Very knowledgeable and makes sure you have chosen the right unit. I will send customers as well as this is the Storage place for me. Always☺️
Every time I come to this place nobody’s there it says 9 o’clock they open I go to make a big payment and I get there at nine and I leave at 10:30 still nobody should just going somewhere else
Mary Rose is a godsend! She helped make a tough situation manageable and she was very accomodating for my specific needs! Two thumbs WAY up 👍 👍
Very good location and the staff are professional, friendly and knowledgeable about their business. I am always easy going in there because I know I will be helped with courtesy.
Mary Rose was amazing she always helpful every time I’m at she location. Great service take up extra time to help you get what you need.
The manager is wonderful. She consistently goes above and beyond to be helpful to her customers. She has a smile and is quick to help. I cannot recommend her and this Public Storage location enough.
Mary Rose has been (and continues to be) an amazing manager of this property. She helped me transfer over to a larger unit and get some better pricing from what I had found online.
Thank you, Mary Rose, for your hard work and great customer service!
Mary Rose is a delight and I'm so happy I got her help today!
Sister Mary Rose did well for me ; she is a hard working lady. She knows the job well. She speaks to people nice. Therefore she deserves 5 stars.
Mary Rose is such a wonderful, friendly and awesome person to work with and really help keep me up to date about my storage. I totally recommended to anyone who in need a storage unit and Mary Rose will be happy and glad to work with you!
I have enjoyed my time with this location. Mary rose does an awesome job with keeping you updated. I love it there. If I would need to get storage in the future I know where to go. Public Storage 7301 36th Ave new hope.
Mari Rose was great and provided awesome customer service!!
Very simple. I was in and out with great service. I would recommend to anyone considering. Ask for Marry Rose. She can answer all your questions. Thank you
Mary was amazing. She explained the complete process, looked for discounts for me, helped me with the app and made the experience easy. To be able to manage everything on the app....easy.
Great place to rent from. Super easy to work with. Mary Rose worked with me to get my lock even after being late on my move in day. First time renting a storage unit and definitely would recommend. Keep up the good work
Mary rose was very very helpful. Very professional. Good help is hard to find and they have a good one! Thanks!
This is my first time getting a storage Scott was so respectful an helpful!
I am very pleased with the service at this storage facility. Mary Rose is always so helpful when I come in.
Mary rose is a big help with any issues
Highly recommended
I had a wonderful experience storing my stuff here. Mary Rose was incredibly kind and helpful. She really went out of her way to make me feel supported through my very stressful moving process. I can't recommend her and this facility enough.
Mary Rose was very helpful with getting my storage unit set up. Good service!
My experience with this storage location has been great, my initial storage was smaller then what I needed Mary Rose helped me get into a larger unit right away, she has been so helpful and even called to ensure my move in went well. Great experience and price.
Really great place, simple and smooth process to get in and out to hold my items. I have 2 garages.
Very helpful, very knowledgeable and super nice! Thank u Lisa for helping make a smooth quick transaction!
If I could rate this branch a 6 star rating, I would! Mary was incredibly helpful, flexible, and arranged for us to get the exact storage space we needed at an excellent deal. This is our 3rd PS storage rental and we continue to have consistently positive experiences!
Mary Rose is extremely personable and easy to work with! Recommend this storage facility.
Mary Rose is phenomenal. Keeps the place spotless, answers all your questions with a smile, and is super funny and friendly!
Easy to use and reasonable rates. The app works great to manage your contract ans access to storage.
Mary Rose had great customer service and was very helpful!
I had to rent a storage unit and Mary Rose was very helpful. Explained everything very clearly. Was happy renting from her. Thank you Mary! :)
Mary Rose has been very helpful and kind to my family when we are there. Always greets us with a smile
We found a home and we are now moving. The sad thing about leaving this amazing site is having to leave Mary Rose. She is attentive, kind, and a great conversationalist. We are going to miss her and her great services so much. Best Storage unit in the twin cities.
Ms. Maryrose is awesome!!! Very Courteous and helpful!!! The best service from public storage employees thus far!!!! 😘
Nice place, good setup. Great customer service and I gotta say Mary Rose is awesome rare to find such great customer service think I just fell in love, thanks Mary Rose!
Mary Rose was really kind and was able to help me get set up with a unit right away. Great customer service!
Mary Rose was very helpful with my reservation and provided great service.
Manager was very helpful, funny, and give me a lot of knowledge on Renting a storage for a company. Thank you and see you soon 👍😅
Mary was so helpful, patient and friendly.
I did my reservation online and paid online
I got stuck in a few spots to make sure everything was completed properly (moving from CO back to MN) So I called Mary. She made sure all was complete. I downloaded the Public App which is awesome. Got to my unit with no issues thanks to Mary!! Thanks again Mary!!
Mary rose is a 5 start girl
Good experience with Michelle
Lisa was very Helpful and got me the best deal thank you for your help
Mary Rose and Lisa have been wonderful with helping me through a very tough situation. They have been nothing but honest with me about on how to get my name taken off of my account and my sons name put onto the account. Even though I’m in a tough situation they have been nothing but friendly and very educated about their policies. I highly recommend Public Storage in New Hope, MN because these ladies are phenomenal.
Worst manager ever. Had to get a locker under my moms name cuz my id wouldn’t work so I was told that I would still be able to access the gate and my locker but nope that wasn’t the case. The manager lied cuz next thing I know I’m not allowed to access my things in the locker that I’m paying for cuz my mom “legally” owns the locker just cuz her name is on it first even though I was listed as emergency contact like the manager told us to do. Long story short don’t get a locker in some else’s name cuz the manager will lie and say u have access but really I guess u don’t.
Move in was smooth, easy and contactless! Whenever I have issues or questions Mary Rose & Lisa are a call away to assist! Thank you!
I was very excited when I met Mary rose, she was very helpful to my wife and I. Keep up the great work.
Mary R. goes above and beyond to help you with all of your storage needs. Affordable,close to home and feels safe storing my things there.
Mary Rose is so helpful. She works hard to get you setup right!
Thanks!!!
Nice nice and helpful staff. Mary Is my personal favorite, always a smile on her face. Thanks for great service over the years!
Have been a customer for 3 years now and Mary Rose is ALWAYS so extremely helpful and understanding!! She’s always friendly over the phone and even more so when I’m person!
Thank you for your service!
5 stars for the location manager, half star for the main customer service people.
Mary Rose is amazing mangers very nice lady hard wrking always willing to help
Thank you David and Kelly
Mary rose was very helpful there was garbage left in the unit I rented she did not hesitate to grab a broom and dustpan and clean it up before I started loading stuff in there she also answered all my questions with out any problems and walked me threw on how to use everything
The faculty was very clean and organized. Mary Rose was very informational, had great hospitality. I was very delighted to get things figured out quickly would definitely recommend this public storage to others.
Mary Rose has always been very helpful, getting me set up for automatic gate opener on my phone was the latest thing she has helped me through.
Mary Rose is juat absolutely fantastic! She is very informative, friendly and went above and beyond to assist me. I highly recommend her and thia location!
One of the best storage places around for service and size of lot. Manager is always helpful, attentive and onsite.
Mary is the best manager ever! I highly recommend she get a raise.
Mary rose is very helpful with any and all questions I have had.
I wanted to put 1 star but I held back, 2 months ago I was still paying $135 a month. last month the pay stub came in at $177 that's ridiculous. That's why that rating and that's why I left that place
Mary Rose was the best. Very friendly and provided me great customer service. Excellent all around! Thank you.
Mary Rose how to treat her customers. She is very pleasant and I love her personality. She knows her Business. She get all 10 🌟 from.
Mary Rose made My experience effortless..she has been very helpful and courteous throughout my storage rental
Just a horrible experience!! Get you to rent from them with low rent promotion deals and advertisements only to double your rent the next month. If you have questions they are happy to give you a 1-800 number so nothing can be resolved. The same month they doubled my rate they had a promotion at the same location, same size unit as mine, for less than half of what they raised my rate.
If you question the rates going up they all say the same thing, the housing industry and inflation. Or they lie and tell you it's because vacancy is so low.
Just scam artist's at work.
I would save yourself some time and money and find somewhere else to store your belongings...that's what I'm doing.
Mary Rose, is the best I've seen "ever" when I work with Public Storage. You should stop by her location, as she is exeplairary in all aspects of her service, and curticy to her customers. Go see her, as soon as you can. Tim
I am looking for a storage unit in the area ; made call to Public Storage today and spoke with Mary who was very personable, and answered all my questions very professionally. Thank you.
The service was so nicee, I was helped by Mary Rose. She was very welcoming, greeted me with a friendly tone & got me out of there quick because I was there to pay a bill for my dad. Would definitely rent with them one day.
Very nice manager to work with , definitely goes the extra mile !
I had questions and Lisa had all the answers! Very pleasant and easy to deal with. Thank you Lisa!
Lisa was amazing. She was kind, helpful, and patient with us. Very attentive and gave us all the information we needed. Definitely will be using Public Storage all the time.
Mary Rose is knowledgeable and friendly. Keeps a tight ship, calls me when I'm late.