Public Storage Self-Storage Units at 8124 Lakeland Ave N, Brooklyn Park, MN

As my kids were getting they things outta storage. The Gm was extremly rude to them and talking down to my son as if he was stupid. She was very rude and somewhat dismissive. She told them she's getting annoyed or aggravated. All because they had questions to ask. Starting with the mice infestation in they items.Yes she was off duty but choose to help them. Good thing my son knows how to talk to ppl and had to tell her how to conduct her self when dealing with the public and whatever is going on in her personal life. Does not give her the right to be rude. My daughter said she's calling her manager and she proceeds to say go ahead gave his name then stated they love me blah blah. Im so glad they listened to me and start recording the conversation on the phone. I told them to keep the conversation that they were recording and go over her supervisor head then.Let corporate hear how she was speaking to them. I told them to remove they items. When they saw the 1st one and go to uhaul down the street. They are and look alot cleaner. I get it. That the units are outside. Come on now. I never seen a outdoor unit that's that infested . I used to work for 1 and we kept it up. I wouldn't advise using the THIS PUBLIC STORAGE unless you want your items infested with MICE as my kids things were. They loss so much due to this INFESTATION!!!!

Katie was amazing. She helped me to take care of a payment I had. She was so polite, and patient with me, because I came in pissed. Every time I need help, I will make the extra drive. Her customer service is unmatched. Public storage should be happy to have her.

Katie was a great service to me and I will let all my friends know to come here to

Every time I visit 8120 Lakeland avenue North I get this girl Katy. The most pleasant customer representative I have ever met. She always has a smile on her face and it's eager to help or fix any problem.

Katie was very welcoming and extremely nice and made the whole renting process an absolute breeze. The gates storage areas are very secure with cameras everywhere which makes me feel good about storing my items here. 11/10 experience!

Katie

Jessica was very helpful

This has been a great experience. Katie has been a great help! Would recommend to anybody!

Katie was very helpful and took her time to explain how everything works. I’m very pleased with the service.

Katie rented me a storage even in other location ,she was so helpful and nice.

Katie was very helpful to me on my second visit at public storage. She is an awesome Team member

Very nice and was helpful with all questions and pricing.best one by far

It’s so wonderful a place, Katie was so helpful guiding me a lot on the process she is smart with a beautiful welcoming smile, the environment is super clean and storage large enough for the prices they offer

I just want to say that Katie is excellent at helping you choose the best option, thanks for your help.

She was the best person to help omg very helpful and outstanding customer service Katie

Katie is the best !!

Katie has been so great by helping me make a life changing decision and also her attitude and work ethics was admirable. For what it's worth, please give her a life change as well. Give her a raise & make a difference in her life!

Katie rented me a packing space and she was ready nice

Ive been with PStorag sense the early 2000 Katy at 81st in Brooklyn park is very helpful and professional, helpful with the units I needed and found them in my budget

So very awesome and friendly... would highly recommend to family and friends

Katie is one of the the best, if not the best representative Public Storage has hired for this location in an extremely long time. Excellent customer service! Extremely considerate!

Katie is very friendly.

Katie, was a nice and respectful person helped us get a storage unit thank you Katie.

Great customer service. Very funny and a good sense of humor. Glad it was you that helped us Katie.

Katie has been extraordinary ever since I stepped into the Public Storage Office, nothing but delightful and answered all of my questions! Thank you so much, I would recommend this location again

I rented this space from Katie, she's really good in customer service.

Katie is the BOMB!!!!!!!! If I could give more then 5 stars I DEFINITELY WOULD!!!!! This time I had the triple threat in there helping me out. I hope get better soon Katie!!

Katie is awesome. She makes sure I stay on top of billing with friendly reminders. She’s patient and very punctual. If I could rate this storage space a 10/10 I would.

Katie gave good customer service

Give Katie a raise!!, @8124lakelend Only reason why i rent here good people are rare keep her!

Very clean and secure storage facility! Katie is by far one of the best employees/ location manager I've ever had! Very personable, and accommodating, it's a pleasure seeing her when I come in! Thanks Katie love ya!

Katie at the Brooklyn Park location was a very helpful, respectful & professional. With a smile!

Katie was helpful, and knows how to communicate with customers

I've been dealing with public storage for over 15 years darling comes to my Aid whenever I come up there for service appreciate someone so diligent as Darlene Public Storage need more people like her thank you many many many more times darling

Katie

Starting with the warm smile Shay had doing my service was just everything anyone could ever look forward to in a staff 😊. She make me so comfortable, make sure I understood everything. Overall best service, wish to leave 10💥😁 thanks

Great service! Katie at the front desk was helpful and knowledgeable. Compared to other alternatives for storing my car, the price was very reasonable.

Katie did a excellent job today. Superstar status.

The service is amazing and the workers here are awesome to work with. Something I would of never expected and would recommend this place to first time storage renters!

The manager is very courteous and professional. Also, the facility is very clean.

Katie got me a great deal on a storage unit.

I came in today and Katie was very helpful. She made my move day a little less stressful.

Katie is the best. With pretty nice smile. Thank you for the service

Katie was excellent to work with. Thanks

I had won a storage in an auction ant this location and I have to say Katie is great! She was quick and answered all our questions. She was really kind which made this experience that much better. The facility is watched over very well and I would recommend this place to family and friends! Thanks public storage and Katie!!

Katie thank you. Excellent customer service skills thank you.

Katie was so wonderful in assisting me when I needed help understanding the process. She broke everything down and was patient. Thank you public storage.

Katie was awesome and very helpful. Helped me with everything I needed help with.

AVOID THIS COMPANY AND ALL OF THESE LOCATIONS LIKE THE PLAGUE. TERRIBLE MANAGEMENT, illegal operation and they prey on the weak. These people allowed me to move in, changed rates and then went Mia for almost 3 months. I have tried since two weeks after moving in. Thanksgiving 2022 I moved in. They put a lien on my account without having any of the correct legal documentation and signed. I went to try and figure it out in person and 2 of the employees were outside smoking something that was not cigarettes or marajuana it was a hard white substance. Gratefully I am financially set for life and able to hire the proper people to go after this terrible company. The regional director doesn’t answer emails and they essentially bait and switched my property once I won it in auction. I am going after them because I can only imagine the people not like myself and not aware of their rights or have the proper finances to fight them. Jenny was nice via the phone but very unprofessional when it came to business and holding her end of the deal. I was constantly lied to and given the run around for a year. I have hired 3 of the best attorneys money can buy and hopefully all of the bad apples will be gone if not the locations will be shut down as they should be. This company and all of its locations should be shut down. They prey on the weak and lie and illegally sell property that doesn’t belong to them. I am a IT engineer of 20 years and All of their reviews are from internal employees and friends and family and every time they get a bad review they flood it with good reviews. I will use every ounce of my power and money to make sure these guys are held accountable.. Never miss with a nerd. If you guys check my account you will see I am a honest and genuine person. I am also a Google developer and know the dos and donts of reviews. Flagging my review will just be disputed.

Katie was very friendly and made choosing my unit very easy would definitely recommend her and this location

Service was fast and customer service was great. Great location for shopping and getting the things that you want.

Wonderful clean environment

Paul was great! He upgraded my unit with great efficiency and explained everything in good detail and clarity. Definitely recommend this storage unit. They’re very professional

Worked with 2 locations to find the right unit. Good price

Rachael was knowledgeable and helpful. Thank you

Rachel was extremely helpful to me and I could not be happier with the service that I received!

Rachel is a great help

Rachel the on site person and Eliot are extremely pleasant to deal with and helpful. The site felt very secure and the onboarding process was easy.

Public storage facilities are nice places l, but the location at Lakeland Ave Brooklyn Park is the best I've seen. Rachael was so incredibly helpful, knowledgeable, and ready to serve and solve problems!

Rachel is a Great person, I give her 5stars all across the broad!!!!

Rachael was so nice and helpful!

It feels like it's a big company and they should do their business right, but in reality it's like a scam. We rent a 10x20 space and it all started with $175 a month. Then after three months they raised our rent to $300 a moy without any explanation or warning. After trying to reach them million of times and leaving numerous number of voicemails, nobody called me back at least to explain why the price is so high. And in the winter time when you have lots of stuff in your storage it's very very hard to move to a different more honest storage place Please stay away.

Fantastic experience. Rachael is amazing!

Took a tour of this storage facility and had a great experience. This location is affordable and clean. The staff is knowledgeable and friendly.

I was very unhappy about the situation with public storage but Jenny ease my frustrations & took care of the problem so much better thank you .

I had the best service ever and the people was very nice and friendly and very helpful. They are the best from my perspective.

Luke and Rachael were very nice and helpful.

Rachael is very helpful and happy!

Rachael was so amazingly helpful. Professional & thorough with all are needs. Thank you.

Rachael was very helpful and answered all my questions. I wasn't sure what size unit I wod need and she took the time to help me determine what uni would help me the best. She's a rockstar in my opinion.

Rachel was very pleasant and accomodating.. Very knowledgeable and answered all our questions & concerns. Was able to fix the mistake I made when making the reservation & gave us the unit we wanted. Will definitely recommend others to come here & wirk with Rachel for their storage needs.

rachael was amazing. very helpful and understanding.

Rachael was so knowledgeable and friendly. She had answers that I didn't even think about. I would definitely send friends and family to this property because I know they would be well taken care of. I thank you again Rachel for everything.

Rachael was phenomenal! Very knowing about the facility and very friendly! Thank you Rachael!

Rachael was absolutely amazing helping us with our storage unit! She looked at many different options for us and was a star when it came to knowledge about public storage and the units! Thank you rachael!

Great place was cheap and fast in and out thats the way I like it..

This place is very clean and secure. I would definitely recommend this location!

All right let's just say is one fantastic fabulous worker she's always here on time she's always nice to me and she's always helped me whatever I need to be set my email up for so I can pay online