The receptionist Theresa was very nice and helpful. Our time in the storage unit had zero problems. At times the bay was full but most people are nice enough to move if blocking the exit. The units were clean and well maintained. Cameras throughout the facility so I never once worried about the security of my belongings.
Simple to rent, secure. Easy access.
Tracy assisted me the whole process and I recommend dealing with her for your storage needs.
We tried to get a locker here, but no mater what, the payment page kept giving errors. We tried calling 4x. No answer. We drove to the location, office was locked. Called customer service line and they seemed more interested on getting off the phone than helping. We cancelled the reservation. Thankfully we found a different storage company a mile away that helped us get a locker within minutes.
No one in the office to help. Couldn’t complete my rental set up, and when I called for help I was rushed off the phone and was told everything was fixed and to just follow the link. Nothing worked after following the directions still. Terrible experience and a waste of my time. Shame on you.
Tracey was amazing today helping me out and getting me what I needed. thanks Tracey.!
Today started off rough but an employee named Tracey saved the day . She was extremely helpful and my family and I appreciate having someone be so patient and helpful!
Today was crazy day of moving but with the help of a guardian angel Tracey it was perfect!!! Tracey made this the smoothest process ever she was knowledge and was so patient with me and my family! She’s an amazing asset to your company Thanks to Tracey!!!!
Tracey has great customer service. She listened and understood my needs. Very friendly and prompt. A company is only as good as the front line staff.
This place only has two carts. Tiffany in the office is extremely rude.
Tracy is so wonderful and informative! We have been struggling to pay our rent because it keeps going up more and more, but after speaking to her and telling us what would happen if we continued to have trouble, she offered to reduce our rent, and it went through!!!! This made a world of a difference. Thank you so much, Tracy!
Clean facility and nice staff!
Tracey was so helpful and went above and beyond. A pleasure to speak to. Very helpful.
Tracey is the best! I have been in my unit for several years and my rent keeps going up, so she helped me to get my rent reduced to a reasonable rate. Thank God for her and the patients she has with the customers. God bless you Tracey!!!
Tracey was incredibly helpful! We were looking into renting a different unit than the one we already have and she gave me all of the information that I needed, as well as went above and beyond to help us when something wasn't working.
Tracey great service glad to see her
I moved into my unit 4 years ago, when it was still Simply Storage. I chose them even though they were a little out of the way because they were clean, friendly, and affordable, with an abundance of carts and longer access hours than most. A few months in Public Storage took over. Access hours were immediately 2 hours shorter and within 90 days my rent went up. It has continued to go up countless times. I am now paying more than TWICE as much as I was when I moved in. Even so, Martin, the manager, though a little odd, was friendly and obsessive about cleanliness and keeping track of those carts. I've been out of state for the better part of the last year and, when I returned to PS, I was shocked! Martin is gone and the people who have replaced him have been apathetic at best. Even more upsetting is the mess. The bathroom is badly in need of a cleaning, with its wet paper and muddy footprints and the lingering smell. The bay floor is streaked with dried mud and there are piles of trash in the elevators. I've been there 3 times in the last week and I've seen 1 cart, one time. One of those times the building was empty but there was not a single cart to be found. I've scheduled my move-out. For what we're being charged, I expect more. Do better, PS. A clean facility and polite staff are the least you can do for $1.30/sqft.
Had the pleasure of being helped by Tracey! Great customer service, VERY helpful and made my visit great! Thanks Tracey for making my storage experience easier 😊
Tracy is absolutely amazing, I was having a hard time moving in from other customers that rent storage units here because of the truck size and they were getting upset but Tracy came out and handled everything professionally. Thank you Tracy!!!
Very helpful and professional on site staff. Made the setup a breeze
Tracey and Jodie , very helpful and very nice. Highly recommended!
Excellent clean space and everyone is always helpful! Very new facility! I highly recommend this place for storage.
Would not recommend. Very small space to park to gain access to your unit. You get trapped inside/in between vehicles and have to wait for others to move their vehicles. Only realistically enough room for 3 people to be at their unit at the same time to avoid double parking. Limited number of carts to move items to your unit, usually unavailable. One set of elevators. Not ideal conditions at all, much more accessible to use an outdoor place with drive up units, would be worth giving up climate control. Will only be using for one month and then moving my things.
Tracey is very helpful, friendly, and professional. Very much appreciated!
She was a very helpful lady, caring & was very good with communicating with me
Teresa is awesome. Just love having her there, she keeps the place clean and organized, does what needs to be done and keeps everyone happy. She does so much, I feel like she could really use a raise :)
Tracey is awesome too. Helpful, friendly, and knowledgeable. Even when Teresa isn’t here, she keeps the place clean and organized :)
Tracey was amazing and she really answered all my questions as I was helping my navigate where to put all her stuff. She deserves a raise!!
Excellent support and service. ✅
Good people and storage units. Clean
Manger really took care of me and answered all my questions.
The facility was very clean and Tracey was a wonderful person to deal with. Thank you so much for your help.
Tracey is the best. Appreciate her support!
I think Teresa was her name but she was extremely helpful and very sweet
Tracey was very nice, polite, professional and a big help!!!
Tracey was great! She went above and beyond to make this storage unit rental fast and easy and she saved me money all they way around! I would give a 10 star if they let me! Thank you!
Tracey was a fantastic help!
This is a great storage place with amazing people who are always ready to help with all my needs. Thank you Teresa for helping me with my unit.
I STORAGE HERE BEFORE WHEN IT WAS BEYOND SELF STORAGE WHICH THAT COMPANY WAS VERY HORRIBLE SO GLAD PUBLIC STORAGE TOOK OVER , OMG MS TERESA IS SUCHA NICE LADY FROM THE MOMENT WE CAME SHE WAS VERY VERY NICE TO ME AND MY HUSBAND SHE NEVER GAVE US NO WEIRD VIBE OR ANYTHING , SUCHA SWEET FUNNY WOMEN I LOVE HER ALREADY THANK YOU SO MUCH MS TERESA FOR BEING AWESOME…
Teresa is the best manager of storage I have dealt from past years from 1992 P S in Ft Lauderdale & Jets and more years and more states up to starting here in a 2024. also P S on Yonkers, Ny for more than 10 years and they great too
Tresa was in amazing , she communicate really well with her customers
I want to thank Teresa for her unwavering assistance today. Not only did she work out our reservation issues, she gave us a tour and we were able to witness how personable she was with the other customers. To know everyone by name meant a lot. Thank you Teresa!!
Poor customer service. Raised our payment without informing us. Constant change in employment. Poor maintance upkeep. All the complaints of dirty floors, half-lite hallways, broken flatbeds, broken bathroom, and leaky water are still very much true as of March 2024. We've been with this unit since 2022 and it has only gotten worse. I guessTheresa has worked there for awhile? Being at this unit for 2 years, I only saw her three times. She has not been helpful or nice in our situation.
Teresa is an absolute gem. She has made every experience a pleasure and she truly goes above and beyond to help. She truly cares about her customers and has been so informative everytime we talk. Definitely give this girl a raise!
Teresa was a big help when we were having issues with other staff giving wrong information, she went above to help
Lovely women by the name of Teresa helped me lower my monthly payment significantly. Went from paying $117 to $66 a month. Can’t possibly complain about anything now lol. Thank you so much for taking the time to help
Teresa was helpful to me she made it Easy
I’m satisfied thank you
Had a 10 star experience, threasa behind the counter was really helpful,would recommend this location to anyone looking for a storage space ,again a10 star experience
Friendly staff, clean place 'n reasonable storage prices.
Clean, temp controlled, carts to help with moving items safe and secure
the girl at the desk with the greenish-yellow and black hair with the piercings was very quiet and hard to understand. she had the biggest attitude and did not present good customer service. she made it feel very unwelcoming to be there. someone needs to teach her how to better communicate with people especially if it’s their first time doing this. other than that, the older lady at the desk was super sweet and i really enjoyed her presence. very friendly and seemed to know good customer service, 5 stars for her. thank you
Biggest issue I have had with this storage facility. Every employee has a different understanding of rental policy. It took three weeks and 10 people later to get my situation resolved. Thanks to the onsite employees at the Sterling Heights location in Michigan who brought closure to my simple problem.
I have rented from this facility for over a yr. I seen it go from well maintained facility to what you see today. Dirty hallways, leaking water, and a bathroom that has been out of order do to a lock broken. And today a non- handicap employee that refuses to park in a normal parking space and wants to be confrontational about it. I am currently shopping for a better facility. Don't waste your money at this facility.
This place used to have 8 - 12 carts go there today only see 3 and i was the only one there and they all had bad wheels had some stuff fall off the cart , watch when you use the carts .
My experience with Public Storage has been a chaotic and terrible time. The facility has often been dirty and my unit’s floor lights have been out almost the whole time I’ve rented my unit. I’ve found the place littered and dirty quite often. It can be hard to get ahold of someone and if you have technical difficulties ir problems out of your control it’s “Oh well” until they reopen. Now the staff there are really nice. They do what they can to do the best of their ability. There is only so much they can do until you have to take it up with corporate. Theresa and the young gentlemen there have always been the nicest and most helpful.
Unfortunately, Public Storage as a whole is a joke. The prices are skyrocketing… I mean skyrocketing when you first sign up you think you are getting a deal but if you are on a budget go somewhere else truthfully. Since with them my rate has gone up four times. They will not help you or give you discounts. Corporate is also a joke. They do not care. I truly say and mean go somewhere else. Public Storage will not leave a great taste in your mouth unless as a company. To conclude, they say they will look into this comment and for feedback but they won’t. They don’t care.
Theresa is super nice. We got their 30 minutes before closing and we still got a tour of the units and she didn't mind renting us 2 units past closing. Awesome set up they have there!
No real complaints about this location, but in general I am disappointed with the public storage brand. Out of no where after being a renter for a year and a half, they increase my rent by $50 a month. Then when you try to fight them on it they deny you. Im not getting any added services with this increase and their response is offering me a smaller space. So, with that being said, I will go somewhere else for $100 less a month. I probably should have already done this. The lack of customer care for people who pay their bill on time every month - it's cool but the storage rental market is competitive so before you book with Public Storage - do your research. In todays market of inflated pricing - don't choose them!
My experience with Public storage, it’s always a good one, Teresa help me with the process from start to finish, she went above, and beyond what she could do, and took care of all my needs. Thank you for having a person like that.
Teresa is the best! So incredibly helpful with getting a storage space for my company at an incredible rate. Would recommend to everyone!
Teresa, the current building manager, is GREAT!! She helped me with an issue with another employee and answered all my questions with honest answers.
She is trying her best to work on issues within the building that her boss (Aaron) is neglecting. I hope she is around for a very long time.
Absolutely love this place and happy that I am here instead of any other place. Convenient location, great road access in and out, especially for semi-trucks, which I use. Temp controlled, clean and well maintained. Honestly the best staff to deal with also, friendly and helpful, I can't say enough good things about them. Highly recommend using this facility.
The woman there is a blessing she always helpful kind and going the extra mile for her customers
Horrible place please do not give your service here the guy Martin is racist he came outside to my car and banged on my window to ask me if I was handicapped and why was I parked in the handicap parking spot he told me he was not servicing because I was black and to leave off of the property those were his exact words he called the police on me because I came in the location and asked for a supervisor to try and get better assistance and because I was parked in handicap I do not recommend this guy needs to be terminated immediately racism’s and discrimination should not be tolerated
Staff is incredibly helpful and the facility is very clean.
Great service. John the representative was very helpful and friendly. Great service. I felt very comfortable while moving into my unit. The facility was clean. This facility specifically had good rates.
Very helpful and knowledgeable.
Martin is a great help at the storage unit. Helped me my first day find a unit that was the right size for me. Always happy to help and provides great customer service.
Rule's are a little sticky & expensive but safe
Very clean facility. Martin, the property manager, is always very helpful & informative. When you have questions, he doesn't try to rush you off the phone like a lot of people tend to do. I highly recommend this location.
Hi I just want to say that Martin is a wonderful worker he know what he’s doing he’s kind he’s gentle he’s very helpful he just a great person all the way around
This place was awesome! I walked in and noticed that the place was spotless then I spoke with the manager on duty nicest guy you'd ever want to meet, so very helpful then unexpectedly I noticed that where units are stored it was extremely clean nothing like what you'd expect at most of the other storage places so I bid on an auction won the auction went in picked it up he was very helpful explained everything to me perfectly I am pleased and will recommend this place to anyone in the area that's looking to store their things.
This place is very clean, safe and well taken care of. We loved everything about it until they raised their prices a few months after we moved our stuff in. And not by $5 or something insignificant. They raised it by $31!!! They do this because they know people won't want to move their stuff and will end up paying that amount. What a scam!
Great place to storage your things never had any problems the staff at this location are outstanding,understanding, caring people they really work to keep your thing safe
Public storage at 6263 18 1/2 mile rd is the cleanest. Management is very efficient and took the time to answer my questions. Martin took the time to show me different size units and had me to watch on the computer screen how to get the most out of the storage place . The price is great and fits my budget. Thank you Martin
Martin was so professional and helpful. This was the first time that I have ever used a storage unIt and I am very pleased with the customer service.
Great experience! The manager Martin was friendly, top notch, extremely helpful, and professional. Promote this man! I am so glad there is an office at this Public Storage location. No way I could have gotten the service I needed at a self-service location.
Martin did a great job helping us with an upgrade when we pulled up with our moving truck. Saved us money that only a skilled advocate for us could do. Martin is a great asset for the public storage company and should be promoted for providing excellent service to myself and the group I was with!
Rented here for 1 year. Very clean facility and storage unit, Climate control was great. Martin the manager was friendly and answered all my questions. I would rent here again, great price also. Thank you for a great rental experience.
Martin was very helpful and informative.
Martin is #1 in customer service. He helped us tremendously today.
Martin is amazing and exemplifies what true customer service is all about.
Wow!! Went to a few different Storage locations and stop looking when we went to public storage where Martin really knocked it out of the park. Got a great price and Martin was so helpful and caring, we rented a unit right on the spot!!! Anyone looking for storage, save yourself some time and go see Martin at Public Storage on 18-1/2 Mile in Sterling Heights!
Very nice and professional employee working there. Explained all the process and helped us getting the right size of the storage unit.
Martin went above and beyond to resolve an issue that I was having at another facility. Very friendly and very helpful. Highly recommend Martin to take care of your storage needs.
Very nice worker helped us out great we need more hard dedication like him.
Martin was amazing. He truly went above and beyond to make our experience comfortable.
Very clean facility, Martin helped me find the correct storage space I was looking for they have great rates and wonderful customer service I highly recommended.
Martin this pubic storage is a great place I Highly fully recommend 😀😃😃😃😃😃👌👌👌🤝
Martin is super friendly and helpful! I feel safe with the storage space and the hours are super convenient
Great storage place highly recommend
Martin is the best in the business. Thanks for everything.
I never had to deal with a storage unit facility before but Martin is very knowledgeable and helpful and made my transition seamless. He answered all my questions, and I felt confident with this place. If there were no interactions then I would be second guessing and also would be more stressful. Glad that this place had a live officer personal and Martin is the right fit. I recommend this place and ask for Martin, he will help and address your concerns.
Thanks Martin!
Was wonderful service, great priced as well
I was having some issues with my rates increasing and Martin took the time to reach out and was able to come up with a great solution that kept my rates the same, and was even able to lower them. Really appreciate him thinking outside the box and coming up with a solution. Thanks again Martin.
Martin was amazing to work with. He was beyond helpful and took his time to explain the process to us. He truly made getting a unit an enjoyable experience.
Clean Friendly prompt service terrific!
Martin was fantastic with us and guided us through the whole process! Highly recommend!!!
Martin is an excellent-professional manager and customer service representative. Very helpful and friendly. Reasonable rates and availability. Clean and organized facility. Safe and secure premise. Management is very responsive and communicates with polite responses to general questions regarding the rental unit and concerns or comments. I highly recommend this facility for any future renters needing a quality rented unit and its exceptional management.
-Wendy
so clean and the best thing is martin the manger of there he is very helpful and he treat the customers just like one of his family
Great service from Martin, thanks budd…
This man is very nice ..has helped me out alot.thats how a business should be.thank you so much
Martin is absolutely awesome, his customer service is phenomenal. I had a unit that I never used and he was able to have a refund processed and the unit closed after the monthly payment had been taken out.
Helped me out a ton! Very thankful, can't say enough good things.
I was a auction bidder Martin made it very easy and professional the store
Was very clean...overall great service
I was a auction bidder Martin was very helpful and very respectful great service....the best public storage iv been to I totally recommend this location
Martin is GREAT! I really hope corporate pays attention to these reviews. It shows how much he cares even though some people can be complete jerks to him sometimes. I've watched him remain patient and kind, resolve the problem and move forward. All with the customers best interest being top priority. Thanks for being a stand up guy! (He deserves a BONUS)
I just want to say a special thank you to Martin. He has always been so polite and very helpful. The facility has gone under alot of door repairs and he has gone out of his way to be helpful and patience with me. I would recommend this location because of Martins help , knowledge and patience.
Thank you so much Martin.