Shout out Serria! Super helpful, really nice Property Manager. If you ever need storage, go see my girl 💚🤞🏾
Shout out to Serria! Very helpful and polite, thank you for all the help!
New staff, bad service
No cars, no restroom. . ?
Came to get information about storage and serria did a great job providing the information on erental. Thank you for your customer service
Thank you for customer service and a clean building
Thank you for helping me with my online process and the property is very clean
Thank you sierra for your great customer service and a nice clean office
Thank you Serria for your help with online process
Thank you Serria for all you help and support on finding a unit and at a great price. You are so helpful and patient with customers.
Thank you serria for your help with online
Thank you Serria for your help
Thank you Serria for your help online
Very good locación clean and secure.
I just got a phone call from a woman who works for Public Storage asking me why I was there past the time that they close. I explained I thought the time was different, that they close at 10PM and that another customer who was inside told me they close at 9PM, so I left. I’m giving 1 star just for her. She was rude, bad spoken, poor customer service. She is doing a disservice to this unit in Holton, because the rest of the employees are actually really nice and the place is nice and well maintained. They should hire better people to call us, customers. So there you have, lady who would not say her name, who call me today at 9:59 AM. Next time, be polite. Isn’t hard. :)
Thank you Serria for help online for my rental
Thank you Serria for the information and process
Thank you Serria for helping me with the online process
Bien trato y noe pareció alto el precio.
No carts, you only can access with ID until they open the office. If you need something before 9am you won’t be available to get a cart. That’s ridiculous with a big facility the should have enough carts. Previous owners were way better.
Thank you serria for your help
Great service. James & Serria are awesome.
So bad schedule and don't explain correctly
Recently moved into a unit that became vacant the day before. Bemnet is a customer service hero and knows how to accommodate customers. If I had a business that required customer interface, I would hire HIM to represent and be the face of my company! Very thankful for people like him and would highly recommend working and talking with him to resolve your storage needs!
For reference, Bemnet helped me secure a very favorable unit close to the entrance. I have extremely heavy mechanic things (wheels, engines, hoists, etc). Without his help the computer would have generated and assigned me some random unit on that floor… Again very grateful for his help. Some of his colleagues are not as skilled in serving others but I’m sure he will run off on them ;) Praying for a sweet relationship with PS into the future.
They made sure my customer experience was great
Great customer service! Keena was very helpful and answer all of my questions.
Serria was an extreme help ! This was my first visit and account. We were in dire need of storage and a plan , she was patient enough to walk us through the different sizes of units , the pricing , and the rules so there was no confusion. I appreicate her clarity and rapport. Very grateful she is at this location.
This was my first time getting a storage and serria was extremely helpful and made sure to give any information. Id recommend this storage spot to anyone.
Horrible place, but seem to have taken over storage market here. High prices that keep going up, there are almost never carts to use and they have breakdowns if their security constantly but still expect you to meet your contract obligations when they are not.
I have had a response from Public Storage, and I must update this information. Public proactively reached out and addressed some of my concerns and Gave me access to contact them to resolve future issues. I am impressed with their customer service which was non-existent with the company that previously operated these facilities.
Thank you Serria for your help
My rent went up a lot after Public Storage took over from ezStorage. Pest problems also vastly increased.
Recently, I received a shady phone call from an employee on site claiming I needed to come down in person because I “missed” initialing something in my lease, and he would not provide me with what clause I had supposedly missed. I had signed the lease electronically through ezStorage years ago and still had a copy of it. No initials were missing. So why call me and lie to me to get me to come down for some other reason? This isn’t how to conduct business. I came in to check on my stuff, and found way too much rat poop and urine all over and IN my belongings and all over the space. Decided right then and there to rebag what could be salvaged and threw the rest of it away. Came home and cancelled my lease. Glad to be out of there.
Thank you Sal for all of your help, can’t wait to start my storage journey with Public Strorage in Holton Lane
Super friendly and helpful
I recently had an issue with my storage, and I just received a call from a manager by the name of Quinton, who helped me resolve my issue. What great customer service, and that truly means a lot, because you just don’t receive good customer service anymore these days. That in itself makes me want to patronize a business!!! Thank you so much for helping me …
Mixed feelings/review!! I'm a long time customer for over a decade. I'm giving 2 reviews in one. The newest staff, Sal, is extremely patient, pleasant and very accommodating to renters. He's easy to work with and I give him 5 stars!!. For years, this location was one of the best managed & clean. However, since Public Storage has taken over, especially the last year, finding a cart to load your belongings has been extremely frustrating and is unacceptable. They have mice issues/weird smells on some floors and I believe the Corporate iisn't doing enough to correct these issues yet they keep jacking up the rent every 5-6 months. It's a sad state of affairs.
I came in after a long day, moving furniture I was greeted by Sal who was very helpful and friendly.
The customer before me was very rude but Sal was still very patient with him. before I completed my order, I had to leave and come back. When I returned, so had another rude customer, and he was very patient with that person as well. I felt bad because you could tell his lunch had been sitting on the counter, and he hadn’t had a chance to eat it for the last few hours but after working for hours, without even having a break, Sal was still very patient, and took his time to explain every detail to both myself and the other customers in a very welcoming way. I recommend coming to sign up on days when Sal is around. Also, bring your hand truck there is only one provided here for everyone to share.
I am long time customer in this location (1352 Holton lane, Tacoma park, MD)
I chose to stay in this place because of its proximity, easy acessesability, safety, cleanness, and the quality of service that I received from the management who work in this.
All in all, again and still I want to thank the workers for their restless effort to satisfy us.
Really, to tell the truth, my appreciation for these workers is beyod my this statement. When I see how they handle the customer, fairness & openness, how they manage the property in a professional way, just simply I can say that they are the gift of the company.
Sincerely yours
Belay
Clean good customer service.nice property
Just had the unit 3 weeks. Never got the free month. Went to go grab a few items only to see nice/rat droppings in my bags!!! What in the heck!! I grabbed a book to read only to see the mice/rats had been chewing on it. This is freaking ridiculous. Of course now I must nervously go and pull my items out of my unit and shake every daggone thing out and repackage it in zip closure packaging hoping that will keep them out of my items. I have yet to understand all the rat mice infestation that seems to an issue here in various cities in PG county. Looked at 12 apartment complexes all had rodents. Insurance or no insurance, public storage needs to combat the issue. I don't know of other locations but this one definitely has rodents. I'm definitely getting my things out of there ASAP.
There are mice and rats everywhere all my stuff got ruined from rodents in the facility horrible maintenance would not recommend
Buena asistencia y amabilidad
Excelente servicio y muy amable al atender.
Estoy muy encantada con el señor Luis muy excelente customer service
Mero has amazing customer service highly recommend coming to this location !!!!
Buen servicio y buena localidad i limpio el señor que trabaja ahí muy hamable tiene paciencia para ayudar a uno lo mejor es que hablan español para entenderse bien.
La fecha de 03/10/23 retire mis cosas un buen servicio el personal muy amable y atento para alludar muy buna calidad y super linpio
Luis is very helpful he is kind and always around cleaning he mastering the building very clean.
Juanita Allison good attitude and is very kind with the customer and is very respectful.
Juanita very kind anda profesional.
Very kind and profesional help me from the biginig to the end thank Juanita.
Best service EVER! I love this place. Luis and Juanita are the best! Contact them!
¡Qué buena experiencia! Si se necesita un buen lugar por storage, por favor contactarse a Luis o Juanita.
Buen accesos localidad limpia buen precio.
Excelente servicio Luis es profesional y siempre le atiende con una buena actitud y una sonrisa .
Juanita is very professional the property is clean and secure.
Good service crean property.
Jenn was probably the most understanding manager I ever met. The customer service was top tier and I couldn’t ask for better. Best public storage manager ever!
Nice and clean easy access .
Excelente servicio espacio limpio y buen precio.
Excelente servicio mantienen la propiedad limpia .
Very Clean good customer Service good price.
Buen Customer service Juanita es muy amable y siempre ayuda con una buena actitud el edificio es muy limpio y seguro
Exelente servicio propiedad limpia y segura.
Excellent location clean and the manager on site is very kind and helpful.
Excelente servicio me explicaron todo claro y fuero muy amable gracia Juanita por el buen servicio y amabilidad.
My experience was very perfect with the woman staff that attended to me and am very satisfied with the assistance & Juanita is very kind and polite with good qualifications..
Luis and Juanita mantienen este lugar limpio todo el tiempo y siempre nos reciben con una sonrisa dándonos un servicio de calidad gracias por tan excelente servicio.
Just perfect i will recommend to my friends.
Juanita is very kind and professional property clean.
This place is very clean and Luis y Juanita are very profesional and help with thebest actitud they always are kind with a big smile.
Absolutely love this place easy access clean property and customer service it is exelent.
Customer service is excellent and the property is clean and secure.
Necesito and clean absolutamente el mejor servicio .
Absolutely love this place i clean and Luis y Juanita are very kind and profesional thanks You for a good service.
The best customer service clean and good access.
Good customer service clean property Luis and Juanita are very kind and help alway with good actitu thank you so much.
Nice and celan excelente servicio.
Luis is very Kind and frendly good customer service.
Nice and clean Juanita drive me very well from the beginning to the end explained everything very well thank you for the excellent service.
Crean and good customer service Just excelente.
Excelente customer service the place it is very clean.
Excelente customer service Juanita was ver professional and kind.
Property limpia y el servicio al cliente es de primera calidad.
Juanita is very Kindle the customee service is excelente and the property crean and secure.
I love this place is very clean secure and Luis y Juanita maintain the place very clean
Very good customer service property is clean and good access iwill recoment to other.
Juanita is increíble siempre con una sonrisa y dispuesta a yudar y contestar nuestras pregunta.
Very happy with this place it is clean and Luis and Juanita are very kind and very helpful thank for the best service.
The customer service is great,Juanita , thank you so much!
Juanita is incredibly helpful patient kind and she alway smile the bet customer service i ever get thank you.
Good customer service the best clean property.
Luis and Juanita are ver y profesional Kinder and ver y helpful.
The customer service us very good.
Good customer service property vey clean and secure.
Exelente servicio fácil acceso.
Louis is a great manager and very nice to customers 😀 👍 👏
Buen customer servicio son muy profesionales y mantienen la propiedad limpia
Fácil acceso propiedad limpia ,Luis and Juan italiano son muy amable y realizan un buen servicio son exelente
muy buen servicio mantienen la propiedad limpia fácil acceso y hablan español
Muy buen servicio los felicito y sigan adelante
Excelente trabajo ,personal amable ,cordial muy educados ,contestaron mis preguntas con educación, señora Juanita muy amable 😉 señor Luis respetuoso
Excelente servicio ,zona accesible el personal, señor Luis y señora juana muy amables, atentos serviciales
The best customer service property clean and secure.
Juanita is very professional location it is clean and secure.
The customer service at this location is the best customer service they are profesional and very kind.
Juanita us very profesional she working with me with amazona actitud útil I round the correcto unir for me thank you Juanita for the GOOD service.
Luis AND Juanita they aré amazing AND the property Is verte clean
Nice property good customer service easy access.
Juanita and Luis are very profesional ando the property is always clean.
Grado facilita clean and Goodcustomer servicios
Very Kind People alway helado in the correct Wayne they are very profesional.
Crean property good customer servicios very profecional .
Nice property Luí is amazing .
Juanita es muy encantadora ! Me ayudo mucho y tomo mucho tiempo para explicar me las cosas bien . Muchas Gracias a ella !
- Juanita is so lovely ! She gave me excellent customer service , and went above and beyond with giving me detailed information and showings of the different size storage units. She got me an excellent price at the College Park location. Thank you so much Juanita !!
Juanita es muy amable y da un buen servicio l cliente .
Excelente servicio amables y el lugar siempre limpio.
Excelente servicio propiedad limpia.
Good customer service professionals and kind location it is clean always .
Mi experiencia por el servicio fue excelente el trato fue sumamente excelente, profesional , amigable , gracias a la Señora Juanita que me atendió muy educada y algo bien importante muy informada sobre su trabajo .contesto todas mis inquietudes Mil gracias por toda tu ayuda.
Juanita is very kind and the property is clean an secure
Clean good access and good customer seevice
Juanita is very professional and kind the property is very clean and secure
Good customer service secure and clean.
Excelente customer service.
Exelent customer service very friendly and clean property.
very nice place Luis and Juanita are very professinals clean and secure place very good access .
Very nice facility easy access a d very nice people i will recomment to other,
Clean and secure staff is very hospitable andunderstanding they are the best.
Crean easy accesos and the best custodie service.
Very good place to storage
Una tira at the front desk was very helpful she help us to find the right size unit that we were looking for, and she was very friendly. Really recommended this place.
Ljis and Juanit was very helpful they keep the place very clean vood lo ation.
Buena localidad auguró y limpio buena asistencia al cliente
Good customer service.
Property clean
Lugar muy limpio y seguro el servicio es excelente y siempre son amable.
Very nice place. I love it ❣️❣️❣️❣️
Nice location excellent and professional customer serve very friendly .
Very good costumer service, they’re very nice, patient, they serve people with always smiles. I move my stuff from another storage to hier to be near my belongings, I got help from Ms Juanita, I’m very please with her, they’re just nice in here.🙏👍😀😀😀😀
Good customer servicio celan location
good costumer service, very helpful, really nice people
excelente localidad muy limpia excelente ustomer serví e
Muy buen servicio muchas hracias
Atencion en español buenos precios exelente servicio propiedad bien limpia.
Very good people customer service is excellent I will recommend to other.
Good customer service clean property easy accesos.
Nice location clean and good customer service they are very friendly.
Very godo servicié celan location.
Mr. Louis was wonderful, customer service was excellent, Thanks I appreciate the service.
Facicildad en customer service
Buena atencion luis es una buena persona
Great customer services and clean facility
Customer service over the phone is great here. I called in having questions about the property and how things operate. Got all my answers answered!! Thanks for the patience!!
this public storage was nice, and i enjoyed the storage space provided, it was a large size. the employees were nice, always there when i needed help. clean facility, always responsive to problems and complaints. highly recommend.
Staff was very helpful and made my experience less stressful. Very professional, attentive, and friendly. Definetly will refer friends to this facility.