Public Storage Self-Storage Units at 5151 Branchville Rd, College Park, MD

The service was amazing!!

Imani was excellent

The property manager Imani was absolutely Amazing‼️ Very polite, professional, knowledgeable and made me feel comfortable about having my household goods stored at this facility. HIGHLY RECOMMEND🙌🏾

Imani, provided great service for me today. She showed me a unit that will fit my items perfectly, & gave great details about the whole process of moving in & navigating through the storage facility. Thank you! ⭐️⭐️⭐️⭐️⭐️

Imani was very helpful! She explained everything clearly since there are a few steps to get to your unit. The location is very clean and wasn’t too busy.

Imani was very pleasant and professional and she walked me through and explained how the elevator, keypad and the lock for the door. Thanks Imani, you are a delight to work with.

Imani was amazing! She was very helpful and efficient, she helped us with the locks and showed us how to use them. The place is very clean and nice.

Britney was very helpful and patients with me. I will recommend everyone to her for a awsome customer service thanks!

Imani was super helpful and professional. She made it very smooth experience for me throughout the whole process. She made me feel right at ease from beginning of process to locking my unit. She’s great! Highly recommend her with your storage help 10/10 for me 😎

A great facility! Staff are all warm, friendly and helpful! They have ample dollies on site to make moving things in and out of storage easy. Nice variety of units available as well, I started off with a 5x5 and recently moved up to a 5x10 and I’m loving it! And it’s very affordable! 10/10 place for storage site, it’s location is close enough, and doesn’t have too much traffic.

Emoni was very helpful and helped even after closing, she helped me save money.

Imani was great attending me, couldn’t do it one way so we tried it another way

Thanks Trixir for dealing with us at the last minute We appreciate your help

Imani was super helpful when I wanted to move and downsize a unit

This location was amazing. Very clean, easy sign up everything was online. They completed everything asked and I never had to talk to the front desk. I don’t like that you have to type the code in EVERYTIME you use the elevator to go up. For security reasons it’s great but when you trying to move in it’s annoying. If you take too long to get on the elevator you will have to get off and retype the code in. I discovered you can download an app and just scan and go. By then I had already memorized the 8digit number and kept typing it. There is only three dolly to use so don’t go when there is a lot of people or you have your own already in the truck. When I moved out the unit the front desk lady was not there so I said “I’ll just call tomorrow”. I received an email saying “thank you for your stay. Your checkout has been finalized”. How did they know I moved out? Amazing! They are on top of it.

Imani was a beautiful person inside and out! she helped me a great deal and clarified any questions I asked I will definitely be going back to this location her customer service is impeccable!

Imani was great. She showed us the different units to help us determine which size fitted our needs. The setup process was very simple and quick. The facility is very clean and secure.

Mr. Johnson was great customer service , he deserves a raise he was very helpful 🙏🏽

Imani was responsible for checking me out of me unit and closing out my account. She was really helpful, professional and polite. Thanks again for a wonderful service.

Akena and Imani is amazing !

I like it she’s always respectful and helpful

Initially got a unit because of their $1/month rent deal, and had to extend another month. Throughout the whole process of renting a storage unit here, the property manager John has been incredibly helpful, available, and considerate in all respects, from move in to move out and any troubles that occurred in between.

This is a great storage place. Smooth entry ! John has great customer service he helped me move my things to my new unit very nice man !

Mr. John at the Public Storage facility in College Park is great! He is always professional, friendly, and incredibly helpful. He is always available to answer any questions and go above and beyond to ensure a positive experience. The facility is clean and secure and well-maintained and I would highly recommend using Public Storage in College Park, MD. - Tarin D.

Jhon was very helpful and keep the place running clean

The place is well maintained and managed.

Wonderful place!! The storage is very clean, staff is super helpful! Absolutely will come back in the future and recommend this place

Angelica is professional, and this place is clean and secure!

John was very helpful in making my downsize a smooth and effortless process. It was time for him to leave when I had arrived but he stayed late to help me which didn’t go unnoticed.

I appreciated Samina's help for being very professional, helpful. She made my experience with Public storage very enjoyable. She deserves a big praise. Thank you Samina.

Very clean and friendly stuff. Way more better than my expectations as a first time customer

Quick, cheap, easy. Very efficient service

John was super helpful up front. Great customer service.

This did not started off good in that I the discount price of $3 per month off price for a 5x5 locker was pulled as I was ready to pay online and yes I was furious, but my wife said to just let it go and learn from it. However, when I did go to the storage building, I saw John in person and he explained what happened and even explain a few things to me so that next time I would have idea also of how the sizes are listed ion the website and how to identify a locker 5x5 vs. a full length 5x5. He even offered me a compromise should the locker I had did not fit the things I had from my daughter's college dorm, unlike the lady I spoke to a few days early who was very combative lacked customer service skills. Thanks John!

I rented a unit at the Rhode Island rd originally. Due to a power outage I had to move. They moved me to the Branchville rd location. They had an issue transferring my account. For 4 months I tried to get someone to assist me with registering my account with the new unit but no response. It wasn’t until today that I received a response. I spoke with Akena and she was patient and knowledgeable in helping me resolve the issues with my account. Thank you Akena.

John and Akena is amazing! Thank you

I would highly recommend using Public Storage in College Park, MD! It is the perfect place to store your college student's belongings over the summer! It is close to campus, really clean and very safety conscious. John is extremely helpful via phone while making the reservation, on move in day and while moving out. If you're not sure what to do with your belongings, you'll definitely want to go to this storage center!

The facility was very clean and John was very helpful.

Angel was a great help, she made reserving a storage unit easy!

Thank you Trixi you were helpful while renting

My experience with the facility and the manager John has been excellent. I highly recommend this facility!

Amazing storage place! Employee Name John was super respectful and helpful! Answered all of my questions with details I asked him for! And was super nice! 😊

Excelente atención al cliente,Bryan es un chico que da EXCELENTE atención al costumer .Gracias por todo Brayan

Great place great employees

Great service from Angel

My experience with employee Ms. Carla was a great experience. Thank you for her services.

Angel was very helpful with getting me the right information about my storage unit.

A wonderful expérience having to deal with an awsome lady. Your customer services are wonderful. Thank you Mrs Tanya.

Brian was great

I went to the public storage location in college park to handle some sensitive business with my storage. Angel was there to assist me. She was awesome! I was really upset with my situation but she was so polite. Her willingness to assist me with my needs made me feel better. Thanks Angel for your great customer service today!

I worked with the manager, John. He was very attentive. He located a cart for me and helped me with my gate code. I am a delighted customer and plan to stay with Public Storage for months to come.

I've been very happy. Price is very competitive and staff, especially John, has gone out of their way to be helpful with the move-in process.

WONDERFUL EXPERIENCE!!!!!!!! Great Customer Service, this facility is very well maintained, very clean, the lighting is bright, I feel safe being there. Also if you go online it’s very easy and quick to book your unit and get an excellent price. The app and the automated features are very easy to use. If you have problems or concerns with anything just ask the site manager. I truly recommend this facility. The site manger John, displays strong work ethics, he is very professional and displays a high level of competence, integrity, and respect in his interactions with the public (me). John always seems to maintain a positive attitude, kind words and don’t forget his smile. He is always willing to help, very knowledgeable concerning this facility and the rules. (what you can a cannot do). Thank you 🙏🏾 so much John, for going above and beyond the call of duty. I am thankful that good customer service is still available!!!

Neadea was warm hearted to juxtapose the cold weather lol service was great

Our storage unit was infested with mices or mouses. The store manager mentioned to me that one of the previous tenants left their unit a complete mess. My frustration is that the store manager failed to notify customers who units were nearby the unit that was left in despair about what happened. I had to make the discovery when I notice rodent droppings on our items in the storage that mostly used for business purposes. I was horrified because this location hasn't been open for a year yet and it already infested. If you value your property than you may just want to look else where for a storage room. The monthly prices are ridiculous as well.

Came in to get receipts and was promptly assisted with everything I needed!!

I want to Thank The Manager Jennifer at this facility, She is a wonderful person, always smiling and eager to help you. Thanks

John was super helpful with everything. Super nice and attentive. He needs a raise.

Me gusto la atención al cliente

Great service clean facilities.

Great customer service from Angel. Clean location

I had two storage units here for 1 year. The staff was always friendly and helpful. Great customer service and the facility is clean. Thanks John

Angel was a great help with getting my account back up and very attentive to my needs. Thanks 😊

Angel was very professional in what she does. She was very helpful and very informative 👏 I will recommend public storage to anyone 👏

Super friendly and prompt. Very clean.

I rented a small unit for a short period while I staged my home for sale (and for a bit after). Customer service was always great (Angel was very helpful) and I always felt safe accessing my unit even late at night.

Me gustado la atención de este lugar

Pretty good storage facility. It's well kept and maintained and secure.

I had a great rental experience here! From start to finish it was easy, honest, and an excellent value. John, the site manager, is friendly and helpful. I love the app and the automated features and payments. The facility is close to UMD campus, and is clean and safe. Also if you do most things online the prices are excellent and half of area competitors. Highly recommended!

Easy move in and out process. App works well to open the gate. Friendly staff. Highly recommend!

They are very clean and well designed to move furniture and elevators are helpful. Air conditioning. The whole places is gated and feels safe.

JOHN AND MAURICE, WERE THE REASON FOR OUR HAVING COME BACK THREE TIMES TO THE FACILITY, ALTGOUGH WE HAD OTHER OPTIONS AND RESERVATIONS ELSEWHERE. PHIL AND CHARLOTTE

The staff is courteous, helpful and professional. The storage facility is very clean and the storage units are a great price. I would recommend Public Storage to anyone who needs a storage facility that cares about the quality of service.

Mr. John was very professional even when I was not at my best dealing with the death of my mother. Thanks for your patience! 😊

Thanks, Robert! Store associate Robert was extremely helpful and knowledgeable about all the available options and assisted me in making the right choice that I needed. He was very friendly and made the process comfortable for me. If you have any questions or concerns, Robert will definitely make sure you know everything you need to know about sizes and different online promotions, and I can assure you that you're in good hands! Thanks again, Robert!

TERRIBLE EXPERIENCE!!!!!!!!!!!!! I don’t like leaving a bad review especially since I’ve worked with this manager before at another location. On feb 22 2023 I made an online reservation and completed the online check in. The only way to enter the site is thru the gate with your code . So if no one is in the office you cant get in . I waited for several minutes without assistance. the employee came outside from the units not the office and then stood in front of a vehicle. When I realize he wasn’t coming to address me I got out the car and asked for help explaining no one was there and without a code I could not get in he came over and open the gate . I needed to put my lock on my unit to lock it . He said I could leave the gate unlocked and return with the lock when im ready. I came back today feb2023 . I arrived around 5 BEFORE CLOSING . No one was in the office when I arrived . When I went to my unit there was a lock and I was unable to move in . I had to pay people to help me move in just to not be able to access the unit . Customer service was not helpful at all and customer service didn’t seem to care about the office being closed before 6 or me not being able to access my unit . Very bad customer service the manager should have allowed me to put my lock on the first day but he was rushing. Also there was a lady with her dog off the leash she let him use bathroom on the property and enter the building with no leash . I will have to get a new unit with a company that is better organized and better customer service. Zero out of five stars .

Very easy to book a space online! When you get there, I hope you get to meet John! He's a very kind and helpful employee! I’ve never used a public storage space before, but John showed me how everything works; the place was clean and secure. So thankful I chose this location.

Very friendly and helpful staff. John helped me solve numerous problems. Thank you

The very best experience I have had in a storege location. Was greated by an amazing man "John" he went beyond his job descriptions to helped us as make an informed decision and we can't thank him enough for educating us about the safest ways to deal with coming to our storege; John was so considerate and friendly to say the least. Public Storage should be very lucky to have a great man like John. Thank John. S.B.

Jonatan was great. Best cuatomwr service ever.

Excellent and clean location. The property manager was lovely and friendly. Would absolutely recommend.