Imani is professional, courteous, and a pleasure to work with!
Imani was really helpful. I really happy she was there to help me out today.
I am so pleased with how Carmelita assisted with the storage rental. She was thorough, courteous, and knowledgeable. This was the most pleasant customer service experience I have had in a long time. I would recommend this location as a nice storage rental space. It is clean, safe and well lit.
Carmelita has been a great help today. She is very knowledgeable and personable.
The wonderful associate named Imani was extremely professional with helping me find a unit for the best price, definitely recommend this location.
I just want to highlight Ms Carmelita for her attentiveness and great communication also she didn’t hesitate to explain the moving process in great detail… I was able to store my items in a timely manner…. And pickup my child on time thank you again Ms Carmelita.
I appreciate all the help and attention that I received from Miss Carmelita. Her attention to detail and her help in acquiring is much better that the help I received from managers at White Oak facility. Her level of service of detail is superior to what I received in White Oak and is even worth me having to making a payment that I Didn't owe as I vacated in a timely manner. I was charged for other people using my gate code. Some people storing lawn mowers. The level of service, professionalism, superior service, and attention to detail that is well worth me paying for something that I do not owe to be here. I wish all of your locations operated at the level and standards of this facility(Hillwood). It is a blessing to me that I'm renting here.
Fabulous check in process!
I have stored my items at this facility for a few years now. Carmelita has been the best manager. She has a friendly and professional manner and also helpful answering any questions and concerns I have. This facility is highly recommended!!!
Carmelita was great and helpful throughout the whole process!
Great customer service from Carmelita!
Carmelita was very helpful, friendly, and professional.
Imani was professional, personable, and knowledgeable. By far, the best service I've received
I moved in a Sunday. Imani was there alone, to help, and she was excellent. From helping me find the storage unit, showing me how to open it, she was extremely service oriented.
I have been storing with them for the past 6 months. I came in today and had the pleasure of having Imani help me out. She was super friendly, attentive and patient. All the staff I’ve encountered are good but Imani really went above and beyond.
Go elsewhere.
Made a reservation online only to find out there was a mice problem currently being handled (was not disclosed prior to reservation by employee onsite). Had to reach out to the online agent with Public Storage to cancel my account after four hours of booking as the office was closed during business hours and the property manager was unresponsive. Was told I would be refunded the full cost of the unit by the online agent. When the property manager finally reached out, it was days later, and they admitted to the mice infestation. When checking for my refund, it was not processed because the property manager took days to cancel the booking. Had to reach out to an online agent again for assistance. Was even charged for a lock, after I said I had my own lock and would have to call the property manager for the charge to be refunded. But no one answers the phone. Finally left a message and the online agent is also calling as the property manager takes days to respond.
Carmelita was amazing and gave a great service
Carmelita was very helpful yesterday returning my call promptly with all the information I needed to clear out my storage. Today in person on site she was extremely helpful and updating my two storage accounts. She is very good at her job.
Carmelita was and always AWESOME!!!
Es la segunda vez que utilizo el servicio de public storage y en las dos veces la señorita carmelita me a dado el mejor servicio tiene mucho carisma para hacer que las cosas sucedan, yo no hablo inglés y ella no habla español pero todo fue perfecto
It's the second time I use the public storage service and in both times Miss Carmelita has given me the best service she has a lot of charisma to make things happen, I don't speak English and she doesn't speak Spanish but everything was perfect
Attentive, informative, helpful and straight to the point.
Awesome customer service from Carmelita 6 stars
As always I receive the upmost best customer service whenever I come here, she is Awesome!!! Carmelita suggested an item for my home basement which I was complaining to her about. I wish I could give her 10 stars.
My customer service person was Carmelita. She was very professional, patient, kind, knowledgeable of her job and helpful to me. I will definitely recommend her services.
Had big price increase a few months after moving in but otherwise staff at this location are great. The staff watches the property very closely. Carts always available and elevators work well.
The facility is clean and the customer service is great. It was easy peasy to set up the account and get your unit at this location. The staff members are friendly and courteous and readily accessible to anyone to assist with any queries you may have. Great location and like I said earlier clean and no problems. Thank you for making this experience a good one.
Carmelita is always kind and sweet whenever I come to pay my rent.
Great customer service service.
Carmelita was a very professional and pleasant person to work with.
Great meeting Carmelita this morning wonderful service and gave all information needed. Felt special getting her undivided attention especially with policy and procedures.
Carmelita has been very helpful over the years as our storage needs go up and down. This location is well maintained.
Carmelita was very professional and very nice!
Carmela is so knowledgeable & wonderful!
Carmelita was extremely helpful when setting me up with a unit. She provided a very friendly welcome and explained everything I needed to know. Great service.
Carmelita gave gratis custimer servicios.!
Carmelita is a professional I recommend for her to get a raise in her pay please Public Storage.I am in Public Services myself so I know the customer is alway’s right. She explain every Nick and cranny of the procedure from the beginning to the end. My best regards Charlie
Carmelita was great she really helped me out tremendously. Thank you!
Carmelita was very helpful and knowledgeable about storage needs and her products. The stretch wrap is thick and doesn’t break down like the homedepot brand. I have really enjoyed my experience and highly recommend this storage facility.
Carmelita suggested all the supplies I needed to pack with. She answered all my crazy questions that I had for her. Thank you so much!
I'm still making payments to Public Storage and still getting the best customer service from Miss Carmelita. She deserves 20 stars ********
Carmelita was fantastic! I really wanted to see the space before I committed to a unit online. She took her time with a detailed tour, explained everything we needed and answered questions before I even asked. The space is clean and easily accessible. Thank you Carmelita!
Carmelita does a great job awesome customer service!
Carmelita always have given great customer service and the property is always kept clean inside the building and the office 10 STARS**********
Carmelita was awesome, great customer service!
Came her to get a unit today..Ms.Carmelita was very professional,pleasant and proficient with the information about the storage unit. Awesome customer service 👏🏽
Great customer service from Angel clean facility.
Very helpful setting up my account and providing access to my new storage unit.
Excellent service at this Public Storage Facility!!! Highly recommend
Carmelita is an excellent property manager who has always been helpful to me. Highly recommend this location for any storage need.
Angel is extremely knowledgeable, professional, helpful and patient. She listened to all my questions on location and sizes of the units that met my storage needs. Angel made the process of moving and getting a storage easy and painless. She makes people want to use Public Storage for their storage and moving needs
Angel is Awesome!! Promote her!
Friendly people great location.
Cametila was extremely helpful during this process. It was absolutely painless!
Carmelita was very helpful, gracious and very communicative. I had a lot of questions and was not necessarily “in the know” and she took the time to answer everything.
Great anticipation of problems!
Carmelita was excellent. 10 stars‼️
Carmelita is awesome she help me get set up with the app. Which is a fantastic way to open up the gate. 🖒
Carmelita was great!!! She followed up with me. Called me constantly and made sure I got the unit I wanted. Had it not been for her, I would probably gone elsewhere.
Carmelita was great and awesome service!
Carmelita is very helpful and knowledgeable. She assisted us location and sizing of the unit, to meet our needs. She has a lovely personality, service with a smile!
Friendly service with clear detailed information.
Miss Carmelita is amazing! She was patient with someone like me who wanted to see multiple units and finally made up my mind. Even though we re-visited several units she never got upset with me. This is a great place to do business.
Carmelita was very patient with all my questions, was informative, and knowledgeable during the rental process.
Jonathan was great. He really know what he is doing. Excellent service
Carmelita made this part of our cross-country move as easy as it could possibly be. She knows her job backwards and forwards and was full of good advice and direction when we needed it. She was very flexible when, with some of our belongings still on the moving van, we suddenly realized we were going to need to rent an additional space and she responded immediately. The facility is as well-maintained as any army base. Don’t let her go to work for the competition! ;-)
Rented a storage unit on Hillwood Dr. Carmelita gave exceptional customer service!!! Very friendly, welcoming and knowledgeable.
I would definitely recommend this location!
Carmelita always take God care of me she haves very good customer service skills I have recommended other people
An incredibly helpful lady named carmelita walked us through purchasing a storage unit. She answered all the questions we had and questions we hadn’t even thought of yet. Not only was there great service it was also super easy to load the storage unit because there were carts provided for us to borrow.
Carmelita always gives great customer service
We LOVE Miss Carmelita and everything she does for the units! Thank you so much!!
Carmelita is the best! Due to her exceptional customer service, I have recommended other people and will continue to do so.
Great job for having her on board!!@
Carmelita is the best person ever
Carmalita was very Helpful and professional like you would expect customer service to be didnt make me feel like i was bothering her like some customer service people make you feel...what a breath of fresh air.....
Carmelita is AMAZING! I haven't even moved in my storage unit yet and she has been such a wonderful help. I look forward to storing with Public Storage thanks to her!
Carmelita gave me great service when I came to this location.
Hillwood public storage gave amazing customer service. Specifically their employee Naomie. The young lady was very respectful and helpful. The area was clean and presentable and also very welcoming. Will definitely be recommending to my friends and family.
Akena Is Amazing ! Please come rent at lockwood. I Love Her Customer Service 👍🏽
Ver clase to where i live and Carmelita was Great!!!
Brian Ramirez was amazing!! Extremely helpful and thorough!!! Thank you again Brian for all of your help!!!