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Address

1717 E Joppa Road
Parkville, MD 21234

Phone

410-870-5759

410-870-5759

800-688-8057

800-688-8057

Property Open

Mon-Sun 06:00 AM - 09:00 PM

Storage Facility Features

  • Climate Control Storage
  • Car Storage
  • Small, Medium & Large Storage Units
  • Indoor & Outdoor Storage Units

Phone

410-870-5759

410-870-5759

800-688-8057

800-688-8057

Property Open

Mon-Sun 06:00 AM - 09:00 PM

Storage Facility Features

  • Climate Control Storage
  • Car Storage
  • Small, Medium & Large Storage Units
  • Indoor & Outdoor Storage Units
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Reserve TodayMonth-to-Month Rent, No obligations
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    All new rentals subject to one-time $29 admin fee.

    5'x5'
    Online only price
    $ 43/mo
    Online only price
    All new rentals subject to one-time $29 admin fee.
    Small 5'x5'
    • climate controlled
    • upstairs access via elevator
    Online-only price $ 43 /mo Online-Only
    In-Store Price
    $ 57
    + one-time $29 admin fee
    1 unit left!
    Limited availability

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    5'x10'
    Online only price
    $ 51/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Small 5'x10'
    • climate controlled
    • upstairs access via elevator
    Online-only price $ 51 /mo Online-Only
    In-Store Price
    $ 68
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

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  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    5'x10'
    Online only price
    $ 65/mo
    Online only price
    50% off first month rent
    All new rentals subject to one-time $29 admin fee.
    Small 5'x10'
    • climate controlled
    • inside unit
    • 1st floor
    Online-only price $ 65 /mo Online-Only
    In-Store Price
    $ 87
    + one-time $29 admin fee
    50% off first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    10'x10'
    Online only price
    $ 84/mo
    Online only price
    50% off first month rent
    All new rentals subject to one-time $29 admin fee.
    Medium 10'x10'
    • climate controlled
    • upstairs access via elevator
    Online-only price $ 84 /mo Online-Only
    In-Store Price
    $ 111
    + one-time $29 admin fee
    50% off first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    10'x10'
    Online only price
    $ 117/mo
    Online only price
    All new rentals subject to one-time $29 admin fee.
    Medium 10'x10'
    • climate controlled
    • inside unit
    • 1st floor
    Online-only price $ 117 /mo Online-Only
    In-Store Price
    $ 156
    + one-time $29 admin fee
    1 unit left!
    Limited availability

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    10'x15'
    Online only price
    $ 133/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Large 10'x15'
    • climate controlled
    • upstairs access via elevator
    Online-only price $ 133 /mo Online-Only
    In-Store Price
    $ 177
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    10'x15'
    Online only price
    $ 161/mo
    Online only price
    50% off first month rent
    All new rentals subject to one-time $29 admin fee.
    Large 10'x15'
    • climate controlled
    • inside unit
    • 1st floor
    Online-only price $ 161 /mo Online-Only
    In-Store Price
    $ 215
    + one-time $29 admin fee
    50% off first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    10'x30'
    Online only price
    $ 176/mo
    Online only price
    All new rentals subject to one-time $29 admin fee.
    Large 10'x30'
    • outside unit
    • drive-up access
    Online-only price $ 176 /mo Online-Only
    In-Store Price
    $ 234
    + one-time $29 admin fee
    1 unit left!
    Limited availability

    No Obligation

Nearby Self-Storage Locations

Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.

Parkville Storage Units Available on East Joppa Road and Lackawanna Avenue

Parkville self storage can be rented at this Public Storage location on the E Joppa Road exit of I-695. We are open seven days a week to help customers get a handle on clutter with our over 710 storage units for homeowners, Baltimore commuters, and anyone who just needs a little more space.
Try our 5x5 and 5x10 storage units if you are a golfer needing a place to store gear for the nearby Country Club of Maryland or are an outdoors enthusiast that need a place for folding chairs, picnic gear, or water toys to use at Lake Roland.
The 10x10 storage unit can handle all of that, plus old books, out-of-season clothes, personal keepsakes, and light furniture. These highly popular storage units can fit the contents of a one to two-bedroom apartment. Most of our storage units are climate controlled storage units, which provides an extra level of care for your belongings.
Our large 10x15 storage unit can hold the equivalent of a two to three-bedroom house, making this a perfect option for customers doing home renovation projects that require them to store large items like couches, beds, dining room tables, dressers, and bookshelves. And if you want to avoid carrying those heavy items up a staircase, we have a limited number of outdoor units with drive-up access. Just park your car, truck, or van in front of your ground-level storage unit and load or unload with ease.

At Public Storage, You'll Always Find...

  • Keypad Access
  • Friendly Staff
  • Month-to-Month Rent
  • Moving Supplies Available
  • Free Parking
  • Well-Lit Facilities

Reviews ( 376)

December 13, 2024
Google Public Storage Dennis Mckenzie
Peggy looks very nice very kind very helpful I would like to represent a move anyone all my friends too Becky She was very very helpful to me and I'm very satisfied thank you
December 6, 2024
Google Public Storage Lori Barrera
Peggy was a great help in helping me rent my unit very nice place to rent and very nice lady 👍🏻
December 3, 2024
Google Public Storage Ernest Bailey
Robin is wonderful she answer all my questions and was knowledgeable about everything
December 3, 2024
Google Public Storage Marie Reid
Robin was very helpful and sweet.
December 3, 2024
Google Public Storage Brittany Johnson
i love my Public Storage and the receptionist was a angel from heaven very supportive and helpful to the T! Mrs Robin was very attentive and helped me get the services I needed!
November 21, 2024
Google Public Storage Tony Bridges
November 21, 2024
Google Public Storage Dante Abad
Ms Peggy is the best! Very friendly and accommodating. She made my day pleasant and wonderful.
November 13, 2024
Google Public Storage charelle smallwood
Ms Peggy was such a great help ! Her customer service and help made this process so much easier and quicker ! thank you Ms Peggy !
November 12, 2024
Google Public Storage Dean Bross
I had a very positive experience at this location. Brandon was extremely knowledgeable in answering my questions and courteous in assisting me. I was able to get in and out quickly.
November 8, 2024
Google Public Storage Allyson Burroughs
Peggy was very helpful today and made the process a lot simpler! I appreciated her very much!
November 8, 2024
Google Public Storage Kevin Jones
Properly clean and nice Peggy did a good job with explaining how to use my gate code and help with unit
October 22, 2024
Google Public Storage Keith Plasse
Big Shout out to Brandon !!! He was there for me and made it happen!!! The BEST!! Thank You So Much!!
October 12, 2024
Google Public Storage Trevon Davis
Mrs.Peggy was super helpful and patient and provided quality service definitely would rent another unit from her
October 10, 2024
Google Public Storage Van Epps
Alwayscourteous! Nice unit!
October 10, 2024
Google Public Storage Sarita Owens
I would like to share my experience at the Towson location on 10/4/24. I was transferring Units and Candace was the most helpful during my experience. She was very compassionate in understanding my circumstances and tried to find the best deal possible to fit my needs. She was very professional and accommodating. She should be recognized for her superb customer service. I hope I have her name correct. She was there for a 9-1pm shift on 10/4/24
October 3, 2024
Google Public Storage Yazmine Sullivan
I LOVED LOVED THE EXPERIENCE I HAD candice she gave me the best customer care I would recommend this store to everyone keep going 10 stars she need a raise.
October 3, 2024
Google Public Storage Curtis Askew
Candice is amazing she is very knowledgeable and needs a raise
September 26, 2024
Google Public Storage RES Q
Candice is was wonderful.
September 11, 2024
Google Public Storage Abraham Garcia
Candiles Was very professional and helped me with all of my questions she Was amazing
September 11, 2024
Google Public Storage Patti Tabeling
Candace was very helpful and nice. Very personal
September 11, 2024
Google Public Storage Emily Langton
I had quite a few questions and was trying to navigate what type of storage would be best for me. Candice completely put me at ease. She is very knowledgeable and answered all of my questions with a smile. I really appreciate the wonderful customer service and options that were presented to me.
September 7, 2024
Google Public Storage Anthony Kolade
Candice was very excellent
September 6, 2024
Google Public Storage Flecha Organ
Candance is awesome at what she does
August 27, 2024
Google Public Storage Miracle W
thanks to Ms.Arlenda for having patience with me & making it a smooth moving process for me
August 26, 2024
Google Public Storage Mary Weeks
Arlinda was very courteous and polite very knowledgeable about her work. I will recommend all my friends and family to use that location.
August 7, 2024
Google Public Storage Buddy Lakins
Arlinda was great!
July 29, 2024
Google Public Storage Keith Goldman
This place is just what I needed! The best part about it...Ms. Arlenda!! She is very knowledgable and professional. I'll be using them for storage for a while so it's always a pleasure to meet someone that makes it an easy process.
July 24, 2024
Google Public Storage Tjia Ern Lau
Arlinda was great and pleasant with my check out. The entire process was smooth and easy.
July 10, 2024
Google Public Storage Contrina Ragucci
Michelle went above and out of her way the other day she came after hours and helped me with a issue
July 10, 2024
Google Public Storage Roger Dimick
Michelle helped me out a lot on Tuesday when I came in. She showed me the correct size unit I needed and was so friendly.
July 10, 2024
Google Public Storage Tayshawn Barber
Very good service thank you ms arlinda
July 9, 2024
Google Public Storage M B
Stopped in to look at some spaces today Michelle was very helpful and nice. I was being very indecisive and she was very patient explaining everything to me. I will be back to rent my space from her.
July 5, 2024
Google Public Storage Joshua S.
I firmly believe that this public storage facility wouldnt function so seemlessly if it wasnt for TY. Preparing to move has been stressful however TY made the process of renting a storage unit so easy and answered all the question i had with the the upmost patience
July 2, 2024
Google Public Storage Valerie Grays
The manager Michele is great. She was very helpful with all of my storage questions and follow up.
June 25, 2024
Google Public Storage Daniel Shea
Ty is always most helpful. She makes doing business at this location as easy as possible.
June 11, 2024
Google Public Storage Kaisha M
Michelle was very helpful
June 11, 2024
Google Public Storage Chelsea Campbell
Stop at joppa rd Michelle was nothing but helpful
June 11, 2024
Google Public Storage Ty James
Michelle was awesome
June 10, 2024
Google Public Storage Shannon Lee
Was told I would get gate code day before my move or morning .I DiD not recieve anything I had to wait around keep looking @emails and called to get information day of move and had to get another storage unit everything went well on line and they need to clean up the mice droppings there wasn’t allot but still a customer shouldn’t have to see any first impression
May 27, 2024
Google Public Storage tabitha black
Michelle was very helpful
April 23, 2024
Google Public Storage Rick Wright
Ty was great help me download the app for easy access and showed me to my space.. Ty was amazing
April 22, 2024
Google Public Storage trina dickey
Ty is wonderful she was very patient with me after a mistake happen, she fixed everything
April 16, 2024
Google Public Storage Sirron Jones
After several failed reservations directly with the call center staff Rose got my reservation together. This morning I received a direct phone call from Ty who confirmed she was available and ready to conduct business. She (Ty) was very polite, professional, efficient and knows the process. She even contacted me directly to confirm reservations and clear up the call centers mess.
April 15, 2024
Google Public Storage Carole Thames
Ty is awesome everytime I come to Joppa rd she is always helpful..
April 15, 2024
Google Public Storage Dorothy King
Just moved into Joppa rd location met this wonderful young lady name Ty. She was amazing
April 13, 2024
Google Public Storage doug palmer
Ty is very nice. She was very helpful with my move out
April 12, 2024
Google Public Storage Joseph Taylor
Love coming to Joppa rd to see Ty beautiful smile, she is always helpful and passionate about her Job. Wish there was more people like her.
April 12, 2024
Google Public Storage Kevin L.
Greetings... I had the pleasure of encountering Ms. Ty., who is a pleasant and acknowledgable employee. She was able to help me with my issues. She is a valuable asset to your team, and I only hope she is rewarded for her professionalism.
April 12, 2024
Google Public Storage Daniel and Jordan Norwood
Ty is so great and helpful!
April 12, 2024
Google Public Storage Kristen Morton
Ty is the best
April 12, 2024
Google Public Storage Teyonna wright
Ty is wonderful met her yesterday she was so nice, and helpful
April 12, 2024
Google Public Storage Nigel Bucks
Ty is wonderful she is outstanding. She walk to me to my unit and help me find everything that I needed
April 12, 2024
Google Public Storage khloe mcdowell
Ty was such a wonderful person for helping us and wonderful personality.
April 11, 2024
Google Public Storage Christian Queengordon
Hello Thankyou ty for the wonderful experience when i first walked in the door she immediately acknowledged me, she was able to pull up rates for the units that i was looking for, she was able to answer every question that i asked about the units ty even help me to my unit to make sure that it was clean and presentable for me. My overall experience was a A+ Thankyou Ty.
April 11, 2024
Google Public Storage Michaela “Bear” Tilmon
This public storage was a God send while my storefront was under renovation, the Manager/Front desk associate was such a great help and made sure I felt secure with my merch being here. If your looking for a safe environment for your property this is the place to go.
April 8, 2024
Google Public Storage Mary Kay McAllister
Ty was outstanding! She was a wonderful professional and took extra care to answer my questions.
April 8, 2024
Google Public Storage Jamir Richburg
Ty is absolutely amazing! Quick service! Always checks on us when we are on the property.
March 28, 2024
Google Public Storage Lamar Williams
March 21, 2024
Google Public Storage Christian Stenoff
March 16, 2024
Google Public Storage Karen Harden
Ty is the best thanks for her helping us with everything
March 16, 2024
Google Public Storage John H White
Ty is very nice person
February 24, 2024
Google Public Storage All Phase
TY , YOU ROCK!!! So awesome thank you. So helpful
February 16, 2024
Google Public Storage Evelyn Dandridge
Ty was amazing she was so patient and helped me with my rental and made the process smooth
February 9, 2024
Google Public Storage Deborah Smith
Ty is wonderful she helps me everything I come inside joppa rd. Love coming to see her
February 9, 2024
Google Public Storage Carlos Garner
Meet Ty today at joppa rd she was awesome. Very patient and helpful
February 2, 2024
Google Public Storage Scott Reveille
Ty was wonderful. She is really trying to get the place in great shape.
February 2, 2024
Google Public Storage Tuta Johnson
Visiting Joppa rd today met a wonderful young lady Name Ty she is outstanding and very helpful need more people like her I saw her helping out a few customers and she was nothing but respectful and patient..
February 2, 2024
Google Public Storage Le Verne Bobadilla
Ty is amazing i rent at another site but come all the way to joppa just to see her bright smile..
February 2, 2024
Google Public Storage Phillip Williams
Ty is the best she helps me Everytime I come to Joppa rd
January 27, 2024
Google Public Storage Camela Daley
Ty is awesome Im glad I met her at Joppa today I been storing for a year and she is the best person I met yet
January 25, 2024
Google Public Storage john venus
Ty was awesome and helped me every step of the way. She goes above and beyond. Seemed like she was the only person there! Get her some help she deserves a raise
December 5, 2023
Google Public Storage Linda Linley
Ty did an excellent job in helping me pay my bill. She helped with setting up my new password to pay my bill online. Your company should hire more people like Ty.
December 4, 2023
Google Public Storage Ashley M
Just moved in and the service was amazing! The facilities were super clean and the front desk manager Ty was extremely helpful. I would recommend this place to anyone!!!
December 4, 2023
Google Public Storage Lela Richardson
Very helpful and patient
December 3, 2023
Google Public Storage Prettyy Ash
My experience with Ty thus far these past few months I’ve been renting my space has been amazing. She’s always smiling, very professional and incredibly rare to come across with such a great personality and does her job effortlessly with no issues. Thank you girrrrrrrl for my experience with PS.
November 22, 2023
Google Public Storage Si Ben
I initially had no issues upon first moving all of my things into storage. Maybe three months in is when I realized there is a HUGE 🐁 problem. I brought my concerns to the staff and was advised they have a pest company that comes out. Well, either the pest compnay isn't doing their job or there is a bigger issue, whatever the case I'll be moving my things out due to the 🐁 droppings that seem to be common place and not too mention the monthly storage fee is going up. So Public Storage wants more money per month yet mouse droppings are a reoccuring thing. Makes sense to me.
November 22, 2023
Google Public Storage Jim Horn
TY was amazing. First time experience, great customer service.
November 19, 2023
Google Public Storage Howard Batiste
My overall experience with Public Storage was and still is fantastic. The ease of secure access via the app and the access control systems for security are great. Ty was the lady who helped with my registration, she was knowledgeable, personable, friendly, and helpful. I look forward to returning here in my logistically complicated move process as everything through PS with Ty made the storage process significantly more manageable. Additionally, Ty was nice enough to let me know about the low amount of carts(there's only 1!!!), assist in saving money with other unit sizes, helping with prepayment and automatic payment setup, and assistance in understanding the many forms an asterisk can be hand drawn in(lol). 5 out of 5 would recommend to any and everyone needing storage in the area, extra space storage loves hiking rates by 90% on whim, Public Storage is off to a great start with (claimed) 6 month fixed rates. Thanks Ty and PS for giving me a place to store my things with confidence!
November 18, 2023
Google Public Storage Larry McKnight
TY IS A VERY HELPFUL. Always greets me with respect, very professional, always smiling. I have heard her do the same for other customers when I was stopping by my storage. Please commend her, a rare find these days.
November 8, 2023
Google Public Storage Lisa Brown
Ty was professional and helpful. She was readily available for any questions or concerns. Thank you Ty for all of your help
November 8, 2023
Google Public Storage Jasmine Beavers
Ty was great she’s very respectful and helpful very caring and always ready to help
November 8, 2023
Google Public Storage JoAnn Myles
Ty was very professional and pleasant.
November 8, 2023
Google Public Storage Teona James
I had a really good experience at the facility on joppa road the associate.Ty was very helpful and got me in a unit and out the door.
November 8, 2023
Google Public Storage Lakita Bennett
I love this place a lot they are the best.Ty is always helpful and respectful
November 7, 2023
Google Public Storage Pamela G
Ty is very respectful and well manner. Storage place is very clean and well organized. If I could give her more stars I would..
November 7, 2023
Google Public Storage Timexut Johnson
Ty is awesome ! I came in to make a payment from another location she was helpful and patient with me.. I think the next time I’m storing I will Come to Joppa rd location.
November 7, 2023
Google Public Storage Natalie Vari
Ty is an absolute pleasure and made me feel so welcome. Walking me thru process of getting signed up and I always see her around cleaning, I love how clean the facility is.
October 25, 2023
Google Public Storage Brian Brown
She is one of this best employee
October 25, 2023
Google Public Storage kadeem clifton
The service was great and the facility is well kept.
October 19, 2023
Google Public Storage Elohim Payso
Ty is great, she is very professional
October 19, 2023
Google Public Storage T Te
Ty, it is a pleasure to have met her. She’s personable, pleasant and professional. The facility is always clean. I recommend, if you need any assistance to contact Ms. Ty. I would give her 10 stars if I could. Blessings to her and much success!!!
October 18, 2023
Google Public Storage Linda Hamilton
When I first met Ty at joppa rd. She was very professional, knowledgeable,pleasant and kind . I would recommend her to help anyone who needs assistance at public storage.
October 13, 2023
Google Public Storage Cierra West
October 13, 2023
Google Public Storage Justen Lee
Ty is a breath of fresh air at this facility.. I've noticed a tremendous change in the facility .. i started to leave but after seeing her and the new found approach to customer service! Ill be sticking around for a while! Keep her HERE!!!!!!!!!
October 13, 2023
Google Public Storage Marshall Warren
Ty is very nice she helped me with me my whole rental. She very hard-working
October 12, 2023
Google Public Storage justin goldstraw
Stop at joppa rd today met this wonderful young lady name Ty.. she was so nice she walked me to my unit because i always get lost and waited for me to open it and everything.. Place looks nice since I have not been here.
October 11, 2023
Google Public Storage Victoria Appah
Ty from the 1717 E Joppa Road Parkville MD location was very helpful with my move out process. She went above and beyond her duties and even comforted me in that stressful time. When I contacted them, she made sure I was able to get what I needed to have a smooth transition. I wouldn’t hesitate to use this facility again as long as she is there because I know I would be taken care of.
October 11, 2023
Google Public Storage Tricia Foltz
Ty is very nice she showed me to my unit and was very professional
October 11, 2023
Google Public Storage Kimberly Gilmer
Ty is a excellent manager very well spoken, patent an ,very happy going person love her energy
October 7, 2023
Google Public Storage Alida Gudaitis
So happy walking into public storage and meeting Ty she is so nice and professional
September 8, 2023
Google Public Storage Deandra P
The only things. I don't like are that when I go the bathrooms are locked and no bathrooms on each floor upstairs. And the gate coder is far from the drivers side going in and out of the gate.
August 8, 2023
Google Public Storage D R
Do not waste your money unless you have to... This place is dirty, bathrooms are locked most of the time and I received 3 rate increases within 14 months...this is a ripoff.
July 19, 2023
Google Public Storage Louis Giacchi
All they do is raise the rent.
June 13, 2023
Google Public Storage Grace Bryant
I do not recommend renting a storage unit here. We rented one starting a week ago and when I walked into the office to talk to the guy to get directions of where to find our unit, he acted like he didn't want to be there. Not helpful at all. Then, when we inspected it, we found mice droppings in it. I then called management to talk to someone about it, but no one ever called me back. Frustrated, I canceled our unit (unfortunately, probably won't get our money back) and am now renting a unit from a different company. This location at least isn't well-maintained. Even though I wish we had not paid for a unit before inspecting it first, I'm glad that we noticed the mouse droppings before moving our belongings in! Not worth our time, money, or the headache.
June 4, 2023
Google Public Storage sld719096 Daughtry
Teara was a great help on my move in
May 3, 2023
Google Public Storage Cynthia Hicks-Leeper
Would be nice if the managers returned your calls
January 27, 2023
Google Public Storage Rochelle
Ms. Tonya was helpful but next customer service should let people know that isn't a great place for storing a whole, just small storing because of the elevator.
January 18, 2023
Google Public Storage Danielle Lehr
I have had a unit here for less than 2 years, my rent has more tgan doubled in that time. I just emptied my unit after finding mouse droppings and a dried skeleton at the front of my unit and was denied a rent reduction or discount. Upon clearing out my unit we found much more mouse droppings along the walls of my unit. They couldn't even bother to notify people that they were having a mouse problem. No traps or poison anywhere, we had to ask for some to be put in our unit. The staff hasn't been responsive at all to this ordeal, the one who came up the first time to get the skeleton just crushed it with a broom and spread the mess.
January 15, 2023
Google Public Storage Nick Boellner
Your belongings will get stolen from this facility. It's not if it will get stolen, it's when it will get stolen.. Pay till it's someone elses property!
January 7, 2023
Google Public Storage Ellyce Johnson
Ashley is AWESOME! Truly professional, knowledgeable, helpful, kind & courteous. A true 💎.
November 1, 2022
Google Public Storage Patti Potter
I wrote a review last week but it wasn't listed. Just want to warn anyone leading a space to be sure you ask about how to vacate the unit. We didn't find out that we would be charged for a full month regardless of when during the month we moved our items out of the unit. I would think they would prorate but they don't. We moved everything out and swept clean the unit on Oct. 6th but were charged for the whole month, allowing them to rent the space to a new customer. Isn't that double dipping? When I asked the employee at the front desk why that policy wasn't in writing, she didn't have an answer. I told her that we never received any notice that was their practice. I
November 1, 2022
Google Public Storage Suzanne Boellner
Nothing like finding out all your important stuff was stolen out of a locked unit. Not to mention that they kept the gates open for months so that anyone can get in . Thanks for the loss and the fact I paid to have my stuff stolen ! Not to mention they have a mouse infestation , and don’t lock security gates. And non working or no cameras! 1717 Joppa Rd location. Beware!
October 24, 2022
Google Public Storage Benjamin Boellner
Do not place anything worth value in this facility. It will be robbed and stolen. This facility is robbbed every 6 or so months, and occurring more frequently. No cameras, gate is never working properly. Our unit was cut open at the ceiling and things stolen. What a joke!
September 26, 2022
Google Public Storage Nate Larson
Two weeks ago someone cut through the mesh ceiling, entered my storage unit through the ceiling, and rummaged around in my belongings. There doesn't ever seem to be an employee at the location, so I reported it at a different location and was told that a district manager would call me. They called once and left a message, but I keep calling back and cannot get them on the phone and they haven't called again. Meanwhile, they also haven't fixed the ceiling, so my unit is not secure. DO NOT RECOMMEND. UPDATE: After calling every day for a week, someone finally called back, but it was a regular worker that said that he was not empowered to do anything. He said that he could write up "my concerns" in an email to the district manager. The district manager was the one supposed to call me. UPDATE 2: I gave up and moved to another storage unit company. A regular worker checked me out and I showed her the gaping hole in the ceiling as the reason why I'm moving. She said that she could let the district manager know, although it is clear that management does not care. AVOID THIS PLACE. Completely unresponsive and un-professional.
July 15, 2022
Google Public Storage LENETTA GAMBLE
Ms Alveana was great, she went above and beyond to assist us. She took us to each storage to show us the sizes to make sure its what we need she was pleasant and genuinely nice. We had visited 3 other public storage that day and I was disappointed with customer service. Ms Athena was not aware of our visits to the 3 previous public storages until we finished and I told her and then she apologized and it wasn't even her place of business. She recieved this review because she was greatly appreciated. We didn't get the storage at the time because they didn't offer the discount promotion at the location but she deserved this review
May 30, 2022
Google Public Storage Kathryn Parke
I rented 2 units here in February to accommodate a relative's belongings during a cross-country move - this is a major expense. At the beginning, there were a couple of hand carts and (oddly) shopping carts. Not deluxe, but something. Since then the supply of anything that can be used to move heavy items has dwindled to - nothing. Families have been trying to move in entire dorm room contents in the hot weather having to hand-carry every item. The staff there are helpful but obviously this is beyond their control. Apparently a shipment of hand carts is late or something? If management cared, they would be doing something to rectify this, whether that's buying wood and wheels at Lowe's and making a cart or getting on Ebay or shopping yard sales for kids wagons or SOMETHING. I can't believe with the money this location pulls in they can't figure out a solution.
February 25, 2022
Google Public Storage Diana Washington
I love this location my daughter is renting here and I came in to pay her bill. Mary was super informative about all my questions and I mean all of them (had a lot) the location is surprising super clean and I enjoyed our convo thanks Mary you’re great def rent here at the Joppa rd location