Peggy looks very nice very kind very helpful I would like to represent a move anyone all my friends too Becky She was very very helpful to me and I'm very satisfied thank you
Peggy was a great help in helping me rent my unit very nice place to rent and very nice lady 👍🏻
Robin is wonderful she answer all my questions and was knowledgeable about everything
Robin was very helpful and sweet.
i love my Public Storage and the receptionist was a angel from heaven very supportive and helpful to the T! Mrs Robin was very attentive and helped me get the services I needed!
Ms Peggy is the best! Very friendly and accommodating. She made my day pleasant and wonderful.
Ms Peggy was such a great help ! Her customer service and help made this process so much easier and quicker ! thank you Ms Peggy !
I had a very positive experience at this location. Brandon was extremely knowledgeable in answering my questions and courteous in assisting me. I was able to get in and out quickly.
Peggy was very helpful today and made the process a lot simpler! I appreciated her very much!
Properly clean and nice Peggy did a good job with explaining how to use my gate code and help with unit
Big Shout out to Brandon !!! He was there for me and made it happen!!! The BEST!! Thank You So Much!!
Mrs.Peggy was super helpful and patient and provided quality service definitely would rent another unit from her
Alwayscourteous! Nice unit!
I would like to share my experience at the Towson location on 10/4/24. I was transferring Units and Candace was the most helpful during my experience. She was very compassionate in understanding my circumstances and tried to find the best deal possible to fit my needs. She was very professional and accommodating. She should be recognized for her superb customer service. I hope I have her name correct. She was there for a 9-1pm shift on 10/4/24
I LOVED LOVED THE EXPERIENCE I HAD candice she gave me the best customer care I would recommend this store to everyone keep going 10 stars she need a raise.
Candice is amazing she is very knowledgeable and needs a raise
Candice is was wonderful.
Candiles Was very professional and helped me with all of my questions she Was amazing
Candace was very helpful and nice. Very personal
I had quite a few questions and was trying to navigate what type of storage would be best for me. Candice completely put me at ease. She is very knowledgeable and answered all of my questions with a smile. I really appreciate the wonderful customer service and options that were presented to me.
Candice was very excellent
Candance is awesome at what she does
thanks to Ms.Arlenda for having patience with me & making it a smooth moving process for me
Arlinda was very courteous and polite very knowledgeable about her work. I will recommend all my friends and family to use that location.
This place is just what I needed! The best part about it...Ms. Arlenda!! She is very knowledgable and professional. I'll be using them for storage for a while so it's always a pleasure to meet someone that makes it an easy process.
Arlinda was great and pleasant with my check out. The entire process was smooth and easy.
Michelle went above and out of her way the other day she came after hours and helped me with a issue
Michelle helped me out a lot on Tuesday when I came in. She showed me the correct size unit I needed and was so friendly.
Very good service thank you ms arlinda
Stopped in to look at some spaces today Michelle was very helpful and nice. I was being very indecisive and she was very patient explaining everything to me. I will be back to rent my space from her.
I firmly believe that this public storage facility wouldnt function so seemlessly if it wasnt for TY. Preparing to move has been stressful however TY made the process of renting a storage unit so easy and answered all the question i had with the the upmost patience
The manager Michele is great. She was very helpful with all of my storage questions and follow up.
Ty is always most helpful. She makes doing business at this location as easy as possible.
Michelle was very helpful
Stop at joppa rd Michelle was nothing but helpful
Was told I would get gate code day before my move or morning .I DiD not recieve anything I had to wait around keep looking @emails and called to get information day of move and had to get another storage unit everything went well on line and they need to clean up the mice droppings there wasn’t allot but still a customer shouldn’t have to see any first impression
Michelle was very helpful
Ty was great help me download the app for easy access and showed me to my space.. Ty was amazing
Ty is wonderful she was very patient with me after a mistake happen, she fixed everything
After several failed reservations directly with the call center staff Rose got my reservation together. This morning I received a direct phone call from Ty who confirmed she was available and ready to conduct business. She (Ty) was very polite, professional, efficient and knows the process. She even contacted me directly to confirm reservations and clear up the call centers mess.
Ty is awesome everytime I come to Joppa rd she is always helpful..
Just moved into Joppa rd location met this wonderful young lady name Ty. She was amazing
Ty is very nice. She was very helpful with my move out
Love coming to Joppa rd to see Ty beautiful smile, she is always helpful and passionate about her Job. Wish there was more people like her.
Greetings... I had the pleasure of encountering Ms. Ty., who is a pleasant and acknowledgable employee. She was able to help me with my issues. She is a valuable asset to your team, and I only hope she is rewarded for her professionalism.
Ty is so great and helpful!
Ty is wonderful met her yesterday she was so nice, and helpful
Ty is wonderful she is outstanding. She walk to me to my unit and help me find everything that I needed
Ty was such a wonderful person for helping us and wonderful personality.
Hello Thankyou ty for the wonderful experience when i first walked in the door she immediately acknowledged me, she was able to pull up rates for the units that i was looking for, she was able to answer every question that i asked about the units ty even help me to my unit to make sure that it was clean and presentable for me. My overall experience was a A+ Thankyou Ty.
This public storage was a God send while my storefront was under renovation, the Manager/Front desk associate was such a great help and made sure I felt secure with my merch being here. If your looking for a safe environment for your property this is the place to go.
Ty was outstanding! She was a wonderful professional and took extra care to answer my questions.
Ty is absolutely amazing! Quick service! Always checks on us when we are on the property.
Ty is the best thanks for her helping us with everything
TY , YOU ROCK!!! So awesome thank you. So helpful
Ty was amazing she was so patient and helped me with my rental and made the process smooth
Ty is wonderful she helps me everything I come inside joppa rd. Love coming to see her
Meet Ty today at joppa rd she was awesome. Very patient and helpful
Ty was wonderful. She is really trying to get the place in great shape.
Visiting Joppa rd today met a wonderful young lady Name Ty she is outstanding and very helpful need more people like her I saw her helping out a few customers and she was nothing but respectful and patient..
Ty is amazing i rent at another site but come all the way to joppa just to see her bright smile..
Ty is the best she helps me Everytime I come to Joppa rd
Ty is awesome Im glad I met her at Joppa today I been storing for a year and she is the best person I met yet
Ty was awesome and helped me every step of the way. She goes above and beyond. Seemed like she was the only person there! Get her some help she deserves a raise
Ty did an excellent job in helping me pay my bill. She helped with setting up my new password to pay my bill online. Your company should hire more people like Ty.
Just moved in and the service was amazing! The facilities were super clean and the front desk manager Ty was extremely helpful. I would recommend this place to anyone!!!
My experience with Ty thus far these past few months I’ve been renting my space has been amazing. She’s always smiling, very professional and incredibly rare to come across with such a great personality and does her job effortlessly with no issues. Thank you girrrrrrrl for my experience with PS.
I initially had no issues upon first moving all of my things into storage. Maybe three months in is when I realized there is a HUGE 🐁 problem. I brought my concerns to the staff and was advised they have a pest company that comes out. Well, either the pest compnay isn't doing their job or there is a bigger issue, whatever the case I'll be moving my things out due to the 🐁 droppings that seem to be common place and not too mention the monthly storage fee is going up. So Public Storage wants more money per month yet mouse droppings are a reoccuring thing. Makes sense to me.
TY was amazing. First time experience, great customer service.
My overall experience with Public Storage was and still is fantastic. The ease of secure access via the app and the access control systems for security are great.
Ty was the lady who helped with my registration, she was knowledgeable, personable, friendly, and helpful. I look forward to returning here in my logistically complicated move process as everything through PS with Ty made the storage process significantly more manageable.
Additionally, Ty was nice enough to let me know about the low amount of carts(there's only 1!!!), assist in saving money with other unit sizes, helping with prepayment and automatic payment setup, and assistance in understanding the many forms an asterisk can be hand drawn in(lol).
5 out of 5 would recommend to any and everyone needing storage in the area, extra space storage loves hiking rates by 90% on whim, Public Storage is off to a great start with (claimed) 6 month fixed rates.
Thanks Ty and PS for giving me a place to store my things with confidence!
TY IS A VERY HELPFUL. Always greets me with respect, very professional, always smiling. I have heard her do the same for other customers when I was stopping by my storage.
Please commend her, a rare find these days.
Ty was professional and helpful. She was readily available for any questions or concerns. Thank you Ty for all of your help
Ty was great she’s very respectful and helpful very caring and always ready to help
Ty was very professional and pleasant.
I had a really good experience at the facility on joppa road the associate.Ty was very helpful and got me in a unit and out the door.
I love this place a lot they are the best.Ty is always helpful and respectful
Ty is very respectful and well manner. Storage place is very clean and well organized. If I could give her more stars I would..
Ty is awesome ! I came in to make a payment from another location she was helpful and patient with me.. I think the next time I’m storing I will
Come to Joppa rd location.
Ty is an absolute pleasure and made me feel so welcome. Walking me thru process of getting signed up and I always see her around cleaning, I love how clean the facility is.
She is one of this best employee
The service was great and the facility is well kept.
Ty is great, she is very professional
Ty, it is a pleasure to have met her. She’s personable, pleasant and professional. The facility is always clean. I recommend, if you need any assistance to contact Ms. Ty. I would give her 10 stars if I could. Blessings to her and much success!!!
When I first met Ty at joppa rd. She was very professional, knowledgeable,pleasant and kind . I would recommend her to help anyone who needs assistance at public storage.
Ty is a breath of fresh air at this facility.. I've noticed a tremendous change in the facility .. i started to leave but after seeing her and the new found approach to customer service! Ill be sticking around for a while! Keep her HERE!!!!!!!!!
Ty is very nice she helped me with me my whole rental. She very hard-working
Stop at joppa rd today met this wonderful young lady name Ty.. she was so nice she walked me to my unit because i always get lost and waited for me to open it and everything.. Place looks nice since I have not been here.
Ty from the 1717 E Joppa Road Parkville MD location was very helpful with my move out process. She went above and beyond her duties and even comforted me in that stressful time. When I contacted them, she made sure I was able to get what I needed to have a smooth transition. I wouldn’t hesitate to use this facility again as long as she is there because I know I would be taken care of.
Ty is very nice she showed me to my unit and was very professional
Ty is a excellent manager very well spoken, patent an ,very happy going person love her energy
So happy walking into public storage and meeting Ty she is so nice and professional
The only things. I don't like are that when I go the bathrooms are locked and no bathrooms on each floor upstairs. And the gate coder is far from the drivers side going in and out of the gate.
Do not waste your money unless you have to... This place is dirty, bathrooms are locked most of the time and I received 3 rate increases within 14 months...this is a ripoff.
All they do is raise the rent.
I do not recommend renting a storage unit here. We rented one starting a week ago and when I walked into the office to talk to the guy to get directions of where to find our unit, he acted like he didn't want to be there. Not helpful at all. Then, when we inspected it, we found mice droppings in it. I then called management to talk to someone about it, but no one ever called me back.
Frustrated, I canceled our unit (unfortunately, probably won't get our money back) and am now renting a unit from a different company. This location at least isn't well-maintained.
Even though I wish we had not paid for a unit before inspecting it first, I'm glad that we noticed the mouse droppings before moving our belongings in! Not worth our time, money, or the headache.
Teara was a great help on my move in
Would be nice if the managers returned your calls
Ms. Tonya was helpful but next customer service should let people know that isn't a great place for storing a whole, just small storing because of the elevator.
I have had a unit here for less than 2 years, my rent has more tgan doubled in that time.
I just emptied my unit after finding mouse droppings and a dried skeleton at the front of my unit and was denied a rent reduction or discount. Upon clearing out my unit we found much more mouse droppings along the walls of my unit. They couldn't even bother to notify people that they were having a mouse problem. No traps or poison anywhere, we had to ask for some to be put in our unit. The staff hasn't been responsive at all to this ordeal, the one who came up the first time to get the skeleton just crushed it with a broom and spread the mess.
Your belongings will get stolen from this facility. It's not if it will get stolen, it's when it will get stolen.. Pay till it's someone elses property!
Ashley is AWESOME! Truly professional, knowledgeable, helpful, kind & courteous. A true 💎.
I wrote a review last week but it wasn't listed. Just want to warn anyone leading a space to be sure you ask about how to vacate the unit. We didn't find out that we would be charged for a full month regardless of when during the month we moved our items out of the unit. I would think they would prorate but they don't. We moved everything out and swept clean the unit on Oct. 6th but were charged for the whole month, allowing them to rent the space to a new customer. Isn't that double dipping? When I asked the employee at the front desk why that policy wasn't in writing, she didn't have an answer. I told her that we never received any notice that was their practice. I
Nothing like finding out all your important stuff was stolen out of a locked unit. Not to mention that they kept the gates open for months so that anyone can get in . Thanks for the loss and the fact I paid to have my stuff stolen ! Not to mention they have a mouse infestation , and don’t lock security gates. And non working or no cameras! 1717 Joppa Rd location. Beware!
Do not place anything worth value in this facility. It will be robbed and stolen. This facility is robbbed every 6 or so months, and occurring more frequently. No cameras, gate is never working properly. Our unit was cut open at the ceiling and things stolen. What a joke!
Two weeks ago someone cut through the mesh ceiling, entered my storage unit through the ceiling, and rummaged around in my belongings. There doesn't ever seem to be an employee at the location, so I reported it at a different location and was told that a district manager would call me. They called once and left a message, but I keep calling back and cannot get them on the phone and they haven't called again. Meanwhile, they also haven't fixed the ceiling, so my unit is not secure. DO NOT RECOMMEND.
UPDATE: After calling every day for a week, someone finally called back, but it was a regular worker that said that he was not empowered to do anything. He said that he could write up "my concerns" in an email to the district manager. The district manager was the one supposed to call me.
UPDATE 2: I gave up and moved to another storage unit company. A regular worker checked me out and I showed her the gaping hole in the ceiling as the reason why I'm moving. She said that she could let the district manager know, although it is clear that management does not care.
AVOID THIS PLACE. Completely unresponsive and un-professional.
Ms Alveana was great, she went above and beyond to assist us. She took us to each storage to show us the sizes to make sure its what we need she was pleasant and genuinely nice. We had visited 3 other public storage that day and I was disappointed with customer service. Ms Athena was not aware of our visits to the 3 previous public storages until we finished and I told her and then she apologized and it wasn't even her place of business. She recieved this review because she was greatly appreciated. We didn't get the storage at the time because they didn't offer the discount promotion at the location but she deserved this review
I rented 2 units here in February to accommodate a relative's belongings during a cross-country move - this is a major expense. At the beginning, there were a couple of hand carts and (oddly) shopping carts. Not deluxe, but something. Since then the supply of anything that can be used to move heavy items has dwindled to - nothing. Families have been trying to move in entire dorm room contents in the hot weather having to hand-carry every item. The staff there are helpful but obviously this is beyond their control. Apparently a shipment of hand carts is late or something? If management cared, they would be doing something to rectify this, whether that's buying wood and wheels at Lowe's and making a cart or getting on Ebay or shopping yard sales for kids wagons or SOMETHING. I can't believe with the money this location pulls in they can't figure out a solution.
I love this location my daughter is renting here and I came in to pay her bill. Mary was super informative about all my questions and I mean all of them (had a lot) the location is surprising super clean and I enjoyed our convo thanks Mary you’re great def rent here at the Joppa rd location