Public Storage Self-Storage Units at 2820 Tulane Ave, New Orleans, LA

Today is 12-21-24 my daughter when to her storage. And now she is locked in the storage gate. She been trying to get out 30 minutes. There is no emergency number to call. The person at the front desk did not check to see if all anyone was still in there storage. She is standing outside in the cold. And now I'm calling 911

I just want to say thank you so much to the Agent Ash. We all know that the holidays are a tough time of the year. I've been dealing with a lot this year and facing an auction on my property was making it worse. She went above and beyond to make this situation less stressful on me. SCREAMING FROM THE TOP OF MY LUNGS AND MY ENTIRE HEART THANK YOU ASH. This was the greatest I could receive this year. You are appreciated 🥰🥰🥰🥰🥰🥰😭😭😭😭😘😘😘😘😘

Ash is always helpful and nice

Clean but inconvenient storage closes at 6pm promptly. I’d like to recommend adding a number with a live representative for an hr after business closes incase someone is locked in.

Nice property and great location.

Rocky and ash help with payment

thank you Ashe

Ash is always so polite and helpful, great employee

The young ladies over there is very nice and very helpful every time I go there and no matter what time it is… KEEP UP THE GREAT WORK

Ashe was very helpful and friendly

Ms. Ashe was such a great person also funny she halpedme completely make sured I understand the guild lines and all. Thank you

Thanks rocky and ash help with payment good service

Ashleigh is very professional and a great asset to the company, it was a absolute pleasure being in her service.

Rocky help me with move in thanks easy

Rocky help with payment

Ash was very helpful need more employees like her

Ash helped me with renting my space on my phone

It was ok the only thing is you have to use your code for everything and one day I almost got locked in and it took me several days to move because so many people in and out and the code holding up the process other than that the workers was EXCELLENT AND VERY HELPFUL

To Ash and Kristi, I can’t thank you enough for your flexibility and empathy during my current chaotic life! You both did everything you could to keep me going, and that meant the world to me! Ash went above and beyond for EVERY PART OF WHAT I NEEDED with patience and grace. I owe her lunch one day. This facility has had a great deal of positive change, starting with staff. Thank y’all!!!

I want to thank Ashe for making me feel welcomed. She was very nice and helpful and went over and beyond to make sure all of my needs were met. Her customer service was outstanding and I would recommend this facility to anyone.

Rocky help me with payment thank you

The ladies at this location very helpful and professional.

Pleasently surprised by the staff. I was instantly greeted with smiles and a willingness to assist that you don't see often. Most storage facilities either ignore you or seem annoyed that you are in the office. So I wanted to say thank you to Toby and Ash for your outstanding customer service !!! This location will always get my business!

Thanks Rocky for your help with my move in was very nice

Customer Service is top tier. Representative was able to assist me with getting the right size unit needed for my 3br apt. Initially I had chosen 7×10 but Ms.Ashleigh stated a 10×20. With that size unit I was able to fit Living room, Bedrooms, and Washer and Dryer

Ash was simply amazing! Great attitude, beautiful personality, very curtesy, and very knowledgeable!! Ash Definitely have great leadership and customer service skills!!!

Staff was very friendly and aware. I called earlier to see if they had a space that was available. When I arrived Ashley helped and assisted me with all my concerns. Thank you !

Ashleigh was very helpful when I called fur assistance, I didn’t know what size unit I needed and she pointed me in the right direction

Recently got a storage unit and the associate, Ash, was super helpful and attentive. she was very nice and even made jokes and was funny. I had issues with the e elevators and could not immediately access my unit but Ash helped, even came up to the unit with me to make sure I could get inside. Would recommend!

Thanks ash for helping me

Rocky thank you for helping me

Thanks to rocky and ashleigh they give the best customers service thank guys for ur amazing treatment u guys make it easy for me thanks again

Very friendly and helpful ladies

To Whom It May Concern, I want to thank Ms. Raquel, the front desk attendant. She displayed outstanding professionalism and helpfulness during my visit to this facility. She was extremely kind and knowledgeable regarding the purchase of a storage room. As a result, I decided to purchase a room within the State of Texas, making my move very easy. Your business should commend Ms. Raquel because this type of service is rare nowadays in America.

Thank you Ms. Ashleigh for great service at Tulane. Will be doing business, again.

I visited this location to get assistance with my payment. Ms. Ashley was very helpful. She showed me how to set up my payment for the future. Thank you Ashley for all your help.

The experience of renting a storage unit was an absolute mess. You would think it would be quite simple… they tell me what’s available, I choose which one I want, I hand them my credit card, they charge me, I get a lock and key and we’re off and running. I see no reason why this should take any more than 20 minutes… 30 minutes at the most. Believe it or not what I just described took four hours. I repeat… Four hours. why on God’s green earth should take four hours to rent a storage unit? The reason why I am giving two stars and not one is that the representative was consistently willing over that four hour. To help me and never gave up but other than that, everything was a failure. The computers didn’t work… The software didn’t work… the machine machine to read the credit credit card didn’t work… The website didn’t work… The app didn’t work… Customer service didn’t work… Contacting the corporate office didn’t work I tried four different credit cards… But that wasn’t the issue either… Every card was perfectly functional. The issue was consistently on their end. Those four hours were supposed to be used to actually move in… But of course that didn’t happen. This place is a complete mess.

It was easy to get in and out of

Rocky and ash help with making my bill go down

Excellent customer service Great Job Rocky Communication perfectly above and beyond I'll recommend others I appreciate her time and patience job well done. 5 stars is not enough she need more stars

I called from a different state and Representative Rocky answered the phone with a positive attitude. She helped me resolve all of my concerns and questions and was very patient with me because I couldn’t hear well do to issues on my end. Please give her the recognition that she deserves because she has wonderful costumer service skills!

Thanks rocky for helping

Thanks for helping with payment

Great place to rent! Ms Rockie was real kind n helpful!!

Customer service was awesome she was very helpful Whitney took care of me today when grace

Had trouble at first on knowing what storage space that I needed but a employee named Whitney helped me with everything that I needed and was very helpful and friendly throughout my rental process

Whitney has a beautiful personality, 100+ customer service. Thank you, Whitney..

Man, Whitney is phenomenal, she answered all my questions with a smile an a laugh. Thank you Whitney.

98% of the time when you go to the Bullard and Read Blvd locations, the doors are locked during business hours and no one is there. At the Read Blvd location on 02/02, a lone car was in the parking lot with the worker inside the vehicle. She did not get out the car to unlock the door to the Storage. PITIFUL. PITIFUL. I would like my family to leave this business and go somewhere else.

Whitney has been such a help with getting me settled wonderful customer service.

Good ordeal

Whitney when I came in helped me and was very nice and was able to setup everything for me. Very nice person

How are you guys? It was a pleasure working with Ms. Whitney. She was very helpful explained everything made it very easy for my transition. Thank you guys very much.

Whitney was amazing today with wonderful customer service.

UPDATE: I'M SUPER HAPPY TO TELL EVERYONE THAT MY MATTER HAS BEEN RESOLVED AFTER MONTHS OF TRYING TO GET IN TOUCH WITH THE RIGHT PEOPLE I FINALLY HAD THE OPPORTUNITY TO SPEAK WITH THE PROPERTY MANAGER MS. WHITNEY. I HAVE NEVER SPOKEN WITH ANYONE FROM THE COMPANY WHO WAS AS HELPFUL, KNOWLEDGEABLE, AND MOST IMPORTANTLY KIND. BIG UPS TO YOU MS. WHITNEY FOR TAKING THE TIME OUT TO HANDLE THIS ONGOING DISPUTE I HAD WITH PUBLIC STORAGE. YOU ARE DEFINITELY ONE OF A KIND AND I REALLY APPRECIATE YOUR HELP AND TIME! This is a very poor quality location. Rented out one of there biggest units available for months and there has never been a customer service representative in the building. On the day after I moved my things from the unit I went there and waited for hours for a person to show I even accessed the building looking for a representative, using the mobile app on August 1st I entered the building to see if any of the 1/employees were there to help me resolve this issue but yet again no one was there. I walked the entire premises and waited like a stalker. I called the customer service phone number to let them know that the billing charge was a wrong inquiry and they were entirely rude. They told me that if I moved out before the 1st that I shouldn't have come back and accessed the building and that I would be responsible for an entire month of payment. I told them that I wasn't responsible for anything because had they not charged me and had reliable people working at the facility to check and make sure everything was completed correctly there wouldn't have been any charges charged to my account. I called again and again and asked to speak with higher management and my problem still hasn't been resolved. I called again today and was told to call at 930am or show up at 930 am Monday morning and someone would be there to handle this 🙃. I'm like how will I access the building if the front door is always locked. 🤔 she was basically like this not even my normal facility I am just here toget extra hours but a person who normally works here will be here on Monday at exactly 930 to assist you... I'll leave another update about what happens next!

Whitney was very nice and professional and she helped me with renting my unit today

Whitney was very helpful, knowledgeable and friendly. She made the process easy. I look forward to working her and will recommend others to speak directly w/her.

Whitney was an amazing customer service rep she made my transfer and mover so easy. Thank for the wonderful hep.

Whitney was so nice and helped get the right size unit I need.

I came in and she was very pleasant and welcoming, her customer service is excellent. I want to thank her for everything she does at the storage location. She keeps it very clean and takes care of the property. Whitney does a great job with helping the customers her customer service was great.

Came to this location today and she was sweetest young lady with a nicest attitude willing ro help me and take my time. She keeps the property very clean

Whitney made sure she was in the office today so I can pay my bill. Ahe ia always so nice to me, everything I come here. Thank u my baby love u so much

I came in and rented a storage and Whitney was so nice and helpful her customer service is excellent

Whitney was so helpful and nice this morning assisting me with my payment and account. Thank you so much

Whitney was a major help and blessings to me and My family. boast her pay may God continue to bless her in Jesus name amen

Jeanette and Jemari, very nice, very friendly, gives excellent customer service.

Thank you Kenya for your help today

Kenya for you friendly and great service

Friendly service provided by Kenya. Thank you!

Great Customers Service VERY CLEAN ENVIRONMENT

I have a very informative and helpful experience with Whitney she was very helpful

Love coming when Whitney is there she very helpful without hesitation

Whitney called this morning to setup a time to come to the office, when I got there she was so nice and respectful and help me with my unit.

I came to public storage and Whitney was very nice and respectful and helpful with our unit.

Came to property and Whitney customer service was excellent she assisted me with my reservation and securing my unit. Very nice to work.

I am very pleased with Ms.Whitney she help me with everything dealing with my storage. She was very nice and helpful.

When I called and spoken with lady she told me she was in the office when I got there Whitney helped with me complete reservation and secure my unit. Very nice young woman

The Mgmt Staff At This Location Was Very Professional. Impressive. Tulane Location..New Orleans. We R Veterans..Lots Of Location Difficulties. She Never Was Frustrated. Thank You Ms. Tracy. We Appreciated That. Mr. & Mrs. V Johnson.

Just spoke with Ms. Tracy that is new at this location and when I say it was the most wonderful service I have got at this location. I really appreciate your spirit. Thank you for your service.

Very pleasant and very helpful and understanding overall. But complicated with online sign up

The staff is cool pretty laid back ...

Thank you Kenya! She’s doin the most with what she got and is very genuine and honest. I appreciate her hard work ethic.

Thanks Kenya you were awesome

Thanks Kenya for helping me today You are professional and kind Appreciate you

Kendrika is so professional and knowledgeable! She answered all of my questions with patience and enthusiasm. Her smiling face and willingness to help will make me a life long customer! And I will send everyone I know to Public Storage!

No carts available for moving at a storage facility?!

Thanks Kenya for your help

Rocky and Tracy was very helpful 👌

Rocky And Tracy is very professional and kind

Tracey was very helpful. She nice and on point. 👍🏾

Tracey is best front counter person yall give her a raise 👏 🙌

Thanks Kenya for your help

Thanks Kenya, for helping me today :) great customer service!

Kenya is such a magnanimous woman! Her help is thorough and efficient. Keep her around

Thank you Kenya

Kenya is great! We love this place and she’s helpful!

Thanks Kenya for your help today. I do have the app as well.. Thanks again

Ms. Kendricka Bridges was very professional and knowledge of her products. She was patient with the questions and assisted me 100%! I really appreciated her excellent customer service! T. Peron

Shandricka Leslie has great customer service

Thanks Kenya for your help today

Thank you Kenya fir helping me in our storage.. you really saved us during having issues with being locked out!! Best ever help

Ms. Kenya provided me with excellent services so I definitely recommend Public Storage to all that may be in need of short term or long term storage. Also, the building is extremely clean and the process for loading and unloading is seamless! Ms. Kenya explained it all to me.

Kenya was so helpful and professional! Glad I chose Public storage!

Thank you Kenya and Kendrica for helping me with my storage today !!!

I went in to public storage to rent a unit , Kendrika was very nice sweet and good with helping me with renting my storage. She took her time with me and even walk me though the property . Thanks again for everything

Great Location with a great price Kendrika was excellent and very helpful

I had the wonderful pleasure of meeting Kendrika the Manager who was very patient and helpful in making sure I got the storage on the floor I wanted. Kendrika was very courteous and professional while providing excellent and exceptional customer service. She was in touch with me every step of the way. I was a former renter with Public Storage and decided to use them again. The service here is always great. Thank You Public Storage for such an Outstanding Manager and an Awesome Experience! Kendricka went above and beyond what was to be expected.

Very clean

Great experience at the facility.

The young lady Dricka was very respectable, she also has a nice personality, and a very contagious smile 😊 its always a pleasure doing business with her!

This is the best location I been to in New Orleans. Ms Kendrika was very nice and helpful. I would alway choose this location for my storage .

Thank You Kenya for assisting me with my new unit It’s clean and convienant

Tracey really helped me she was so great she saved my life thanks Tracey and ms jeanette and the D.M Kristen

Tracy is so kind and knowledgeable she was really a great help to my mother Thanks Tracy

WOW, the customer service I've received on this visit was outstanding 💜💜 The young lady definitely has that special touch ✌️ My unit is at the St Charles Location. But the Carrollton location is closer. But Apparently they had technical problems But had a address of a NEW location. On Tulane Let me tell you, the same Young lady from Carrollton location was at the new store. She made my transaction smooth and easy. I don't get her name But. And for that I'm sorry Because SHE ROCK'S hey just one man's opinion ✌️💜✊

Tracy was very nice

Ms.Dreka service was really good

The lady Kendrika was so nice I love her attitude good job

Building won't let you in when it should. 11:30 an Sunday and it is locked down. This happens all the time. You can't access your things when you need to even following their hours.

Great place to keep all your belongings!! Very nice workers !!

Warning: the reality is this location (Tulane) is terrible for customer satisfaction and services. Long term customer and the most regretful purchase. The location has restrictive hours of access, no cart availability, and no active security. The management & staff will refute they have security in the form of cameras and gates however this not active security (it's passive a best). Do not count on this location for reliability of services or security; they will arbitrarily change any previously agreed upon service without notifying there customers. Do not count on staff or management to respond (via phone/email/or in-person) to any questions or discussions. A customer to them is just a number that is happy to accept your monthly payments. Something (doors, elevators, signs, fixtures, etc.) is always broken and public storage will take weeks to fix them; they will blame customers for the damages but take no action to actively respond to issues i.e. no active security. You've been warned.

Came in a couple weeks ago and I forget her name but the lady at the desk that day was an absolute pleasure to deal with. More people need to conduct business the way she did.

After all we made it , Charline was very helpful , she is the one that resolve the big issue again thanks to her attitude and professionalism.👍👍👍👏👏👏

Very nice staff and very clean climate controlled building. One downside is that the hours for storage unit access end at 6pm which seems early to me.

I went to public storage today kendrika bridges was very helpful

Shandricka has great customer service.

Went to the property today as a walk in to buy a unit and the PM Kendrika was so respectful and she had wonderful customer service.

Only one elevator works and people trying to move in will use something to block it from operating. Therefore the hours of operation should be extended.

Awesome location and Ms.Kendrika was very helpful... I recommend this location for all your storage needs...

Kendrika is always nice and sweet to me every time I come I really love to deal with her when I come in thank you

This was way overdue, Dricka is kind, professional and she knows her stuff, hands down!👍🏾

Would not use again for no reason I wouldn't use it even for a fallout shelter

My experience was awesome! Dricka is so sweet and professional. She was able to answer all my questions, she made sure I was of all my options-also has that New Orleans hospitality!!! Just wonderful.

I came to this location to lay the bill for my storage on St Charles, Whitney was wonderful help thank u