Easy to access, clean, safe, and well-lit! I love my storage unit!
We’ve been storing here for about a year. Recently had a problem with the access door to our unit, and Miss Jeanette was super helpful and friendly.
The place is kept quite clean, and the gated access generally feels safe and secure.
The manager on duty was fabulous. We needed help and he gave it. The facility was clean and centrally located close to downtown.
Wilfred was very friendly and helpful when we were assisting a friend moving out of her unit. It made the move much easier.
Wilfred help me...was good
Jeanette has been so great. She was helpful with my unit transfer. I am in deducting a star because Public Storages website is awful and no one with help me login to my account and or reset my password. Jeanette and I tried but it is the website that is failing us.
Front gate was stuck and manager was able to manually open and let us out.
The best and the kindness customer service
My nephew was looking for a unit, couldn't decide, Wilfred helped him looking for one, we will be back he was helpful
The best experience that I've ever had. Super nice storage unit. Toby is the best you definitely should check out that place.
Wilfred was incredibly helpful!! He helped us find the right unit for our needs and made renting the unit smooth and seamless!
I have been storing my things at this location for years. Ms. Jeanette has always been helpful and courteous. I’ve never had a question that she couldn’t answer.
Excellent service by Jeanette
Great services and fantastic customer service.
Jeanette was very helpful in reducing my renr increase while paying bill
Ms. Jeanette deserves 5 stars
Ms. Jeanette was very informative and helpful, plus she have a great sense of humor and superb customer service skills… she deserves a raise
Jeanette is enormously helpful. Pleasant and knowledgeable. Thank you Jeanette
Jeanette is very professional and helpful.
Property Manager Janet was helpful
EXCELLENT
Ms Jeanette, was very helpful took the to answer all my questions
Ms. Jeanette was very helpful with the process of renting the storage unit.
This experience was quite a mistake. I wanted to park my utility trailer in this facility for 7 days thinking it was the safest choice. I was met with attitude from the start and the trailer was broken into with items stolen and broken. The manager contacted us 7 days later after I reported the theft and said she saw that the trailer latch was broken. She said she had been trying to contact us for several days but phone mailbox was not set up. Funny because there was also an email contact and a text contact she could have tried. My suggestion, do not store here.
My experience was awesome! The customer service representative Ms. Janett was very helpful with assisting me in choosing the correct storage size unit, space, pricing information and thoroughly explained how to use the unit. She is the definition of " Great customer service "! It is a pleasure doing business with Public Storage. Much more pleasant than those other guys.
Jeanette has provided excellent service. She has been there every time I needed it. Love her. This is the storage you need to come and see.
Jeanette was very helpful on my move in
My friend Daniel and I had the best experience with Mrs. Jeanette. She was super friendly and helped us with all our needs.
Great staff. Very attentive and helpful. Been there over a decade with virtually no issues.
This is a good location. Janett helped me resolve an issue. Service was A+ and the staff are professional. I recommend this location. App works well, too!
Jeanette was very helpful with helping me with the door on my unit that needed replacement part, great service tks
Toby was so helpful and such a pleasure to do business with. (Washington Ave.)
I came to public storage with my cousin, i ask the lady Janet for information , she is very knowledgeable and friendly. If i need a storage i will come here. Thank you Janet !!
The property manager Jeanette is very reliable on answering questions in regards to any issues I have with my space, thank you Jeanette
My experience at Public storage with Ms. Janette was great. Service was fast. Unit was clean and hot the unit at a great price. Will definitely recommend to friends and family.
I had the best service and help from the clerk.
Was scammed into signing up by giving me the wrong dates that my storage would be valid to. I realized it after paying the $30.00 application fee that my storage expired several weeks before the date stated. I called to dispute this and the person said it wasn't refundable but agreed to refund it over the circumstances. It was never reversed on my credit card after two attempts, I ended up having to dispute it with my credit card. I know it's just $30.00, but it's the principle of being scammed into a contract. They then sent it over to a collection company.
I kept my rv at Public Storage on Washington Ave in New Orleans for many years. The women who worked in the office have always been extremely helpful and kind. They made using this public storage location a pleasure.
Jeanette was very helpful with helping with PS APP
Mrs Jeanette is as great. Very personable and courteous on assisting with my move-in.
Miss Jeanette it’s so helpful
Thank you for your service !
Professional, & courteous service. Jeanette was very helpful and thorough with the entire process. She even showed me how to setup my online account.
Very clean. Feels extra safe. Jeanette is conscientious and does a great job.
Super clean, secure, and climate controlled facility, and Je’Mari was so kind and helpful getting us set up!
Ms Jeanette was very helpful in assisting me with the public storage App,thank you Jeanette keep up the good work.
MS
Jeanette is very helpful, friendly, helpful and knowledgeable. It is a pleasure doing business with her.
Aspen's good service from Miss Jeanette
The best service thanks to Ms. Jeanette…
Staff member (Je’Mari) was GREAT at helping me understand Public Storage way of servicing customers in order to grow a lasting relationship in storing their Valuables in the secured facilities Public Storage provide!!!!!!
I’m looking forward to doing more business with Public Storage in the future!!!!!
Thanks again for Your help Je’Mari!!!!!!!!
Ms. Jeanette was super helpful and moving in was easy!
Thank you for your help miss Jeanette.
I have 2 storage unit in this location The lady work there here name is Jeanette she’s so helpful and nice great customer service
Ms. Jeanette was Excellent! She is a very respectable, knowledgeable, and an Excellent representatiion for Public Storage! Thank you!
Ms. Jeannette was a great assess with assistanting with my erental over the phone. This is my second rental with public storage
Jeanette was a great help! She found us the best deal for our college storage and was very friendly!
Well, I would just like 👍 to say about the Public Storage, at 4507 Washington Ave. , in New Orleans, LA it is a professional company operated by very nice 👌 sweet personal. I might a lady name Ms. Jeanette who showed me love and kindness, that really made my interaction with her a welcoming 🙏. Experience, she knows everything about tenants needs and what is expected from Public storage that me choose this company. I will be telling everyone this great 👍 companies all out to please they're customers 🙏 and the environment is so nice as well. 😊 Thanks again!!!!!!!!Mr. Delbert Williams
Awesome location and great workers. They’re always welling to help anyway they can and I’m really appreciative of that! Thank you for all you do.
A+ Great service!! Good spot in storing my motorcycle!
Jeanette is always very helpful and patient with whatever my needs are.
Every person I came in contact with during the years of renting at this location was super sweet and helpful. For example, Ms. Jeanette closed my account and emailed me before I could make it to her desk to notify her that I had moved my belongings. I am so grateful for the service provided.
Been renting a unit here for a while, great location, easy access and always clean... But nothing compare with the quality of customer service you get it when you stop by the office... Mrs Jeanette it is a very professional and caring person. Adds a lot on when you choosing a location.
Ms. Jenette is always helpful with assisting me with issues and providing me with technology to avoid future problems, thanks 😊
Thx KENYA
Showed up at the right moment in the right situation and helped me get in and out very quickly.
Kenya thanks for everything thing
One of the best facilities I’ve done business with. Ms. Jeanette is a rockstar and is about providing the best experience for her tenants.
Jeanette is very good at her job and help assist me with any issue to avoid future disasters
Mrs Janet was very helpful and is always nice ! Always great conversation well knowledgeable ! Thanks Mrs Janet for always be respectful and caring . Happy new year
Ms Jeanette was very helpful and considerate in assisting me with the public storage app: she was well appreciated, tks
Great place to go if extra space is needed, clean environment and great customer service.
Especially miss Jeanette, she is always helpful.
I would recommend this location to family and friends.
Great service! I love Miss Jeanette! The Best!
Jeanette was very helpful with downloading public storage app thank you
I Had The Pleasure Of Having Ms. Jeanette Wait On Me At Public Storage on Washington Ave. !!
She Is So Patient & Makes Sure You Understand Everything Before Moving On To Next Step, She’s Very Kind And She Made Me Feel Welcome !! I Will Definitely Recommend This Location To Others. Thanks Again For Your Help Ms. Jeanette 😍
Miss Janet she is from another world,very kind ,very helpful I had a really good experience renting my first storage unit,I'm so happy to find this place,thanks miss Janet
Ms jeanette has great customer service experience and is always happy to assist you with any issue that needs to be resolve.
Ms Jeanette has been helpful tring to assist me with PS app for easy access, very kind worker.
Ms.Jeanette is always so helpful and there storage is always clean
Ms Jennette provided excellent customer service and assisted us with our online rental. Above and beyond expectations. She's a asset to your company
My husband had a great experience with Ms. Jeanette. She assisted him with setting up several storages for his work vehicle and she provided excellent customer service.
From my initial inquiry to the completion of our rental process, Miss Jeanette (Washington Ave location) was so helpful, efficient and attentive. She provided excellent personalized service, answered all our questions, and ensured that we rented a unit that was conveniently located and met our specific needs. Thank you, Miss Jeanette! You made our moving experience a pleasure!
The service was nice and Jeanette was helpful
I've used this location 3 different times and each experience has been great. Jeanette and other staff have been informative and friendly. I love the temp-controlled units, secure access of gate and elevators, and cleanliness of the site. A moving cart is almost always available when needed.
Ms Jeanette was very helpful and has old fashioned customer service ways in making sure I was situated well with my unit
SCAM WARNING
ADMIN FEE NON REFUNDABLE
ONLINE RESERVATION
SHOWED UP TO NOONE ON SITE AT 2:00 PM
THE UNITS ONE THE SECOND FLOOR HAS NO WORKING LIFT.
WE WERE TOLD MULTIPLE DIFFERENT REASONS WHY THEY WOULDNT REFUND US.
WE WERE STORING 300 LBS ATMS.
WHEN THE DID REFUND THE KEPT 40.00 FOR ADMIN FEE.
WE GOT RAINED OUT AND OUT UNITS RUINED.
SCAM!!
I love renting from public storage, they are very considerate. They care about the customers
Excellent facility. Clean, organized, and safe.
Janette was very helpful in presenting the storage options available and knowledgeable in describing the move in and move out process.
Representative had a very pleasant attitude she was very knowledgeable about my concerns she answered all of my questions and walked me to my storage unit and took time to explain to me about the issues that I had about locking and unlocking my storage unit correctly. The place was very clean and secure I would recommend Public storage to others and I would use it again myself if I needed it again.
I’ve used Public Storage twice ( Earhart Location) and I’ve had the best experience with them. Jeanette is amazing. I also brought a family member to utilize the same location and they are very pleased
Jeanette at the Washington Avenue location was outstanding. She did everything she could to make sure that our move went as smoothly as possible and she was helpful at every turn. The location is clean and easily accessible. I highly recommend this place!
Public Storage at Washington Ave has always been a wonderful and caring. Ms Janette has always made sure that the facility is clean and secure. I recommend this location for storage needs.
Thank you for having such a caring and helpful employee.