Kenya did a wonderful job helping me out!! She’s the best and great customer service!!
Kenya is the bomb! Helpful and knowledgeable and awesome to work with. So glad I came to this location. Will definitely use again if the situation arises and will highly recommend to others. Thanks, Kenya
Kenya gave great customer service and was very detailed in telling me about the property and services offered!
Awesome Customer Service by Kenya
Kenya assisted us with all our concerns & needs she is an awesome employee
Kenya was awesome! Pay her more!
Kenya is awesome! Very detailed and conscientious.
Kenya is an awesome Public Storage employee the building is clean and she gives great customer service
Mrs Kenya very Informative ,professional and have a excellent personality
Kenya was awesome with my sign up process for a storage thanks Kenya
Kenya was very helpful and answered all the questions I had regarding the sign up process.
Great experience with Kenya! She is energetic, positive and helped me a lot during my check in. She saved me a a lot of time when she realized o was in the wrong unit. I really appreciate Kenya!
Great service from Mrs. Kenya 👍
Loretta was so helpful and friendly.
Kenya was so wonderful and helpful
Kenya was awesome with assisting me today. She really takes her job seriously & is very professional
Ms. Kenya was very helpful and showed great courtesy.
Thanks Ms Kenya for your help, you are so nice
Kenya nice, helpful and friendly
Kenya really helped me out with all of my moving needs
She is a valuable asset to this company
Kenya service was awesome
Ms.Kenya was very great her service was exceptional.
The agent I dealt with was extremely nice and friendly. She was very helpful and really explained all of the necessary procedures for opening my account
Kenya was amazing. She was very professional and courteous
Wilford helped me tremendously.
Very clean storage nice staff Kenya she is great with customer service and always helpful
Kenya will make sure that no one steals your cornbread
Kenya was amazing great service
Kenya serviced me really well she showed me exactly where everything is. She was kind and patient totally helpful and thank you again.
Kenya was a great help with helping me with my request today
Kenya was so good .. she told me about the sizes of units & got me the right unit that fits for me
My experience at the st Charles location is awesome miss Kenya is a keeper beautiful person
I definitely want to give a shout out to Ms. Kenya
she was very knowledgeable & professional during visit to store. She had answers to my concerns she also walked the lower level of property with me to assure I knew the operation.
Great first impression was my immediate thought, clean environment was my second.
Loretta helped me out immensely when my unit got vacated accidentally. Lifesaver!
Kenya provided very accommodating service. She was friendly and thorough as well as patient. The office is top notch clean and orderly. She's a keeper!
Kenya was very helpful and friendly
Kenya was so sweet and knowledgeable, made for a fast move in process. I appreciate her so much for making this a smooth process.
Kenya was a delight. Best customer service skills
Kenya, was very helpful with directions, and how everything works! Beautiful person who loves their!
I met Kenya for the first time today she is very polite & professional
Kenya also keeps property clean I observed her cleaning which makes me very happy to know she keeps watch over our storage
Great place to get a storage
Loretta is 12/10!!!! This woman is not only polite and kind, but her work ethic is unbeatable. She wants her customers to be satisfied in finding a storage unit, which inevitably is an investment. She makes sure to not be too over the top and pushy either, which is very much appreciated. Loretta was such a great help with securing me a storage unit and made me feel safe of where my belongings will be stored.
The 5 stars are for Loretta! I was having a really tough day and she went above and beyond to help me while I was moving into the unit. At every obstacle she helped me find a solution and was so generous with her time. It’s rare to find people who will go out on a limb for a complete stranger and I’m truly grateful for all of the help and support Loretta offered. Thank you for everything <3
Went into building to ask questions about a storage Ms Kenya helped me out a lot, she was able to answer all my questions I had about how to get a unit. She was cleaning when she let me in and I was very impressed. Sure will return to this location to get a storage in the near future. Great associate she is also professional
Kenya provided excellent service in a timely manner and went above and beyond! Would highly recommend!!
Kenya was so helpful!! We love this place! She keeps it so clean. She is courteous and professional.
Thanks Kenya for your help today
You are awesome
Kenya was amazing! They were so helpful and u understanding.
Thanks Ms Kenya for the detailed info on renting a storage space.
Came into Public Storage & Kenya assisted me with all my questions about renting a storage. Very helpful information given
Great detailed information given by Kenya on renting a storage. Thanks
Kenya, great customer service. And she’s hilarious. She’ll turn your day around if you’re having a bad one.
I am so pleased with the employee named Kenya at the saint charles location in new Orleans. She is very professional and fair! Thank you
Went into Public Storage to check on my unit
I spoke with Kenya and she was very polite and professional. I really appreciate her professionalism during this rough time.
Not to mention my storage is still in great shape
I had a rocky time at first with the company and eventually Ms.Kenya reached out and handle my needs accordingly and I want to personally thank her for fast response back and solution on helping me with my stuff thank you so much!
Did a rental with Ms Kenya, she was exceptionally great with the entire process.
She even walked property to assure I knew what to do & how to access elevator etc
Also I want to compliment the facility cleanliness & upkeep of property
I'm a thousand percent comfortable with my decision to rent at this location.
So I called Public Storage to get pricing on units Ms Kenya assisted me she answered all my questions even offered to set a date to come in and see property. I'm out of state now but since all my questions were answered I feel very confident in renting a unit with Public Storage. Once I return to La I will definitely swing by to see storage units.
Shout out Ms Kenya for great customer service
Spoke with Kenya about renting a storage
She explained the process to me very well
Thanks Kenya I will be looking for you once I get all my stuff together to get a storage
Great Customer Service
Came in to pay my rent and Kenya saved me some money. Thanks Ms Kenya
Had to give a review to thank Ms. Kenya who had the place running smoothly upon move-in! Great customer service!
Kenya took great care of me and got me into the right storage unit!
Kenya is the BEST! My stuff has been in storage for a year and everything looks clean 👌 Place is in good shape! Kenya's family even helped me, a single Mom, load up a few things and I REALLY needed that help! Kenya is a GEM and takes a lot of pride in her work, she is great w/the neighbors too! This makes me feel really comfortable! Appreciate you guys!!
Thanks Kenya great service
Great Customer Service from Kenya
Thanks Ms Kenya for such awesome assistance. Very polite informative information given also clean environment.
Public Storage should be happy to have such an awesome associate!!!
Kenya was very polite and helpful
Kenya was very nice and professional. She explained everything and showed me the property and made sure I knew about parking and had no questions before leaving. Great customer service!!!
Thanks Ms Kenya you saved me money on my unit. Your awesome Ms Kenya
Awesome service Ms. Kenya you are always so nice & professional
We were in a jam with our storage unit and had to get one with the right size and move in within hours. I was told a storage unit on St. Charles was available so we dashed over there. I saw Miss Kenya and told her our situation and she sprung into action. We were pretty stressed but her confidence and command of what she does put us at ease. She answered all of our questions, was kind and courteous and made us smile. Miss Kenya is a Rock Star.
Kenya was a great help, tks
Had an amazing experience getting set up with Kenya. She made everything so easy and fun! Looking forward to working with her more. Facility is clean and will maintained
Kenya is amazing and made everything seamless.! My life is so much easier now
I just made reservations with Ms. Kenya. What an amazing experience. I live out of town and needed to secure a few items. She was professional, friendly, information and tried to assure I get the best rate.
Dr. G
Kenya assisted me on the phone at the VERY (and I mean very) last minute with an urgent ask. I needed a place to store items for a client activation and the hotel advised as the last minute that they were no longer able to accept packages. I’m not from Nola so traveling in and trying to find a storage was no easy task. I wanted someone who would be flexible and able to accommodate me over a holiday weekend. Kenya got me squared away within minutes and within the hour I was with my courrier dropping off packages. Kenya went above and behind to show me where to go and how things work and even let me get a bit of AC as I waited on my Uber. She is incredible and I’m so thankful
Wonderful service from Ms Kenya, very speedy process & clean enviroment
Thanks Kenya for helping me with my storage today, you saved me some money on my storage. Thanks Ms. Kenya
Kenya helped solve problem and get service going quickly!
Great assistance from Kenya thanks
Thanks Kenya for the easy move into my storage unit
Great assistance from Kenya
Thanks
Very easy move in with the help of Kenya. Thanks so much
The lady Kenya is always so nice & helpful when I come thru to my unit
Ms Kenya was a tremendous help with my moving process… She made it simple and easy. Would definitely recommend this location for all your storage needs!!
I would like to thank Kenya for all her help in the insists with helping us get in the storage facility today.
Thanks Kenya for your help
Came into store for inquiries on storage, Kenya was more than helpful with answering all my questions. Nice lady very helpful
Kenya was great. Very helpful and made moving a pleasure!
Kenya was so helpful and saved us so much money! Made the move in process so easy.
Thanks Kenya, great suggestions
Lorretta and Wilford have been exceptional. They have their act together. I wished they worked for me.
Very clean location. Employees are very friendly especially Wilfred and Loretta! They helped me and answered all the questions I had and they were very patient as well!
Thanks Kenya for helping my people with their storage rental today. You are ok by me
thanks for your help today Kenya with storage pricing
Kenya was heaven sent she assisted me with my issues. Thanks alot
Awesome help from Kenya she made the rental process so much easier
Awesome help from Mrs Kenya very knowledgeable nice lady
Service was great, Kenya is awesome and very helpful!!
Kenya is absolutely awesome. Incredibly helpful and makes the entire rental experience at this location more manageable. She’s super kind and I appreciate her professionalism.
Thanks Kenya for you help with making my payment to account
Thanks Loretta and Paul, humans - 1 machines - 0
Kenya was so wonderful and helpful! She even stayed after the office closed to help us!
kenya, she was a great host- directed us all the way to our locker and kept us laughing and upbeat the whole way. made the moving process a lot more enjoyable!
Thank you kenya, for the help it made my dad.
Wilfred Kenya very professional.
Thanks and Kenya for helping me
Great service clean spot very nice staff
Thanks Ms Kenya/Ms Loretta
We like Paul! He has been there the last three years when we rented space…
On yesterday I went to the Public Storage on St.Charles St and Ms.Loretta and Ms.Kenya was so friendly, so amazing and very outstanding. They showed me around the facility. It was so clean in there. Those 2 ladies there is so incredible. Just being around them for less than a hour and I love them and I appreciate the work they do for the customers. Thank y'all so much for showing me so much love
Kenya is the bomb! She is so helpful. She needs a raise!
Nice staff Kenya & Lorretta
Thanks Mrs Kenya for your help today
Thanks Kenya & Loretta for your assistance today on my new unit
Paul and Kenya
Immaculate customer service!!!
Came over to get pricing on storage
Mrs Kenya assisted me, she was very helpful with the information given
Great service very reasonable, the security is on point!
Thanks Kenya Loretta Wilfred for all your help on my new unit
Thanks alot
Kenya is awesome, super helpful
Thanks Kenya your awesome
If you don't mind homeless people living in the hallways and the property manager allowing them to then this is the place for you. Thanks Paul for clearing that up for me. He's the property manager.
No one is ever on site during office hours and they send you straight to email. Also, if you rent a unit that says stairs online it on the mezzanine and you can't be over 5'4 to get through the hallway due to the drop ceiling.
Jemari was very helpful. Made the process of securing my space very smooth. Great service!
Do not rent from this company. Most places will give you a free month or first month 50% off or whatever, but not Public Storage, which is not the issue. The issue is that they advertise low prices equivalent to that of their competitors, but because it's not an introductory special, you expect your bill will be stable, but that is NOT the case whatsoever. After your first 3 or 4 months, they are going to raise your rent by over 50%. If you move into a smaller unit to fit your budget, they will raise that rent in 3 months also. I'm not complaining about what they charge for rent or the act of raising rent, it's how they do it that's shady because they expect most people will not feel like moving their unit every 3 months. They will just keep raising your rent by 50% every few months until you default. What ever happened to sticking to the agreement? 3 months and already a 50% increase, that's absurd. ALL THE NEARBY FACILITIES HAVE BETTER RATES simply for the fact you know up front what your bills will be, but not with Public.
Thanks Kenya you are awesome
Thanks Mrs Kenya you are always so helpful
Today is the 4th of October at 4:36pm walked in to ask a question about payment for my grandmother and literally received the worst attitude within a two minute conversation she looked as if she was packing and ready to go an I disturbed her rude!
thanks Kenya for all your help today with me asking about storage units
Thanks Kenya for your help
Thanks Kenya for your help
You are awesome
Thanks Kenya for your help
Thanks so much Kenya for all your help with transfer of unit
Thanks Kenya your always very helpful
Thanks Kenya your the best
Thanks Kenya for your patience & help around property
Thanks Kenya for your help
Great job Kenya. Thanks so much
Awesome job Kenya you are the BEST
Thanks Mrs. Kenya for your help
Thanks Kenya for all your help
Thanks Mrs. Kenya you helped me so much and I appreciate you!!!
Thank you Kenya for helping so much❤️
Thanks Kenya you are a sweet lady very respectable always ready to assist
Thanks so much
Thanks Kenya for your help everyone I come thru.
Thanks Kenya for all you do when I come to my unit.
Thank you Kenya for the outstanding guidance you gave me
Kenya was the absolute best! We had been given the runaround all day, but she was expedient and delightful! Would rent from her and this place again!
Thanks Kenya for your help! You’re awesome!!!!
Thank you Mrs Kenya you always so helpful when I come to my unit
Thanks Kenya for your help today.
You have a beautiful spirit🧡
Thanks Kenya for tour help today. Will be downloading PS app as well
Thnxs
Kinya was great! Efficient an super professional! Really great help!
Excellent service from Kenya!!
Thanks Kenya for helping me today. You were great fast and professional.
Kenya thanks for your help!!!
Very nice and helpful customer service from ms. Kenya!
Paul is a polite, professional, experienced guy. I had a really good experience at the storage here. Thanks again Paul.
Kenya was very quick and professional!
Great customer service from Mrs. Kenya! She was very helpful, thorough and gave valuable information to help me make the best decision with my storage unit. Thanks again!
Miss Kenya is Awesome Great Worker! Thank you miss Kenya for helping me with my Unit & helping me with the app!
Thanks Mrs.Kenya for helping me with my unit and downloading the app.
Kenya was very pleasant , and extremely helpful ..
She is definitely an asset to Public Storage
Pastor C J Southall
Thanks Kenya for your assistance today
Thanks Kenya for helping me today
Will download the app as well.
Thanks Kenya
Thanks Kenya for your help today.
Met Mrs Kenya today she is very polite & professional.
She stopped me to ask me if I have the Public Storage app.
I do and thanks Kenya
Thanks Kenya for all your help today
Thanks Kenya for your help with downloading Public Storage app.
Appreciate you Kenya.
Kenya was so helpful. Gave instructions to download app. To open gates and elevator. Great service and atmosphere
Thanks Kenya for your help
Thanks for helping me sign up for the app as well.
Thanks Kenya for your help today.
The app is great too...
Kenya was awesome! Very friendly, helped me download the app! Entertaining as well!
Kenya is awesome. She is very helpful. She showed me the facility and where my storage unit would be. She was very polite and sweet. If you ever decide to come to Public Storage I HIGHLY recommend coming to see Mrs. Kenya, she’s the best.
Thanks Kenya for assisting me today & downloading the app on my phone.
Kenya was great and service was quick and easy.
Thanks Kenya for your help with my new storage unit
We came in today looking for a unit to store our stuff before our move and Kenya greeted us at the door with a warm energy and eager to help! Not only did we get a Storage unit from her but she also took her time to make sure we found the correct unit for our needs and set us up on the app! This was the best experience getting a storage until thanks to Kenya! 10 out of 10 would recommend her every time
We worked with Kenya today. She was amazing! She took the time to assess our needs and toured our available options. When we found our right unit, and Kenya even took the time to help us save some money!
Yes Ms.Kenya's a wonderful agent with the storage company. Loved her energy.
Great place to store ur personal items
Miss Kenya gave me above & beyond assistance to me - she was exceptionally patient she took her time with me , she answered all of my questions throughly with such a pleasant attitude. Miss Kenya is the reason why I will be renting my unit here on January 1st, 2023.kudos to her!!
Thanks Kenya for your help.
Thanks Kenya for your help!
Great service today by Kenya!
Thanks Kenya for your help at Public Storage
Thanks so much Kenya for all your help with my new storage & signing me up for the Public Storage app.
Kenya did an awesome job with a quick rental
Thanks Kenya for helping with our move out today
Just bought a new unit and Kenya was very helpful with that
I came into today to make a payment and I met with Kenya for the second time.
I must say Kenya is really professional with what she do.
I watched her work with a few people while waiting for service and I had to compliment her.
Thanks Kenya for your patience and being professional.
Came into store today for help and Kenya was very nice and helpful with getting new to my new storage.
Kenya is polite and professional
Came into store to pay a bill met Kenya ahe is very pleasant and nice
Love her attitude.
Have a BLESSED DAY Kenya
Moved in to new storage today. Kenya was very helpful and nice.
Came in to buy a auction unit today.
It was really busy but Kenya was doing well with keeping up and being professional.
Thanks for the help Kenya
Came in to buy a storage unit
Kenya was very helpful and knowledgeable
During the walk thru I observed a clean environment
Kenya also had other customers that seems to have been giving her a hard time but I saw that she handled it with ease and professionalism.
Well I'm happy and Kenya keep doing what you doing girl.
Big ups to you.
We needed some items to make a big move Kenya was very helpful with selling us products to assist in the move
Thanks Kenya for your help
Thanks Kenya for your help!
Kenya was fabulous. So grateful she was able to keep things moving despite not having the support she needs.
Thank Kenya for your help today
Came in to store to buy a new unit & Kenya was very helpful & professional with assisting me.
Thanks Kenya
Came in to store to make a payment and Kenya was very professional & nice.
Thanks Kenya
Came in to get a new unit Kenya was very helpful and professional
Thanks Kenya
I came in to make a payment & Kenya was very helpful & respectful.
Thanks Kenya
Kenya was awesome and completely thorough with her job. Very professional and friendly and thorough again
Had a great experience on the phone with Andrea from the Bullard location! Thank you for the great customer service.
I’m relocating from FL to New Orleans. I called and spoke to Ray, he was very nice and helpful. I will be renting a unit here when I relocate. Customer Service is everything to me, I was very satisfied with how courteous and informative he was!
The customer service was amazing. Ray was extremely helpful. He answered all my questions and was very knowledgeable.
Whoever works here should be fired. I opened my account on 7.16. I went to the location at around 1:30. I had a question, so I went to the office. There was a post-it with a note saying "back at 2:45". I thought it strange that no-one would be in the office that long, but figured it was an isolated incident.
I went back on 7.18 at 9:30 am to load more stuff. The website says gate access starts at 6:00 am. However, the gate was closed. So, I went to the office to see if they could open the gate. However, the office was closed and there was another post-it. This note read "back at 3:30" - six full hours later!! At the end of the month I'm canceling and moving to another company. This is terrible.
Ray is AMAZING! Very professional. He was able to answer all my questions and helped me decide which unit would be the best fit for my storage needs.
Ray is extremely rude. I went inside the office and found him sitting at his computer. This was directly underneath the sign "customer service" which displayed two hands shaking. I asked for rental rates on small units. I am traveling with a carload of things and a dog. I was interested in renting space but I'm not sure how he actually perceived me. I am a person with a lot of stuff and the proper funds to store it somewhere.
He told me that they can be found online. I asked several times in different ways for his assistantance. I'm sorry but if I am physically present in your office and requesting information verbally when you have access to that right at your fingertips....and you tell me to go look it up and give me every excuse as to why I should ....then he told me he say me outside and that I came in there with an attitude because he was watching me.
No sir, I saw you watching me. I'm ecclectic and hang out in my parking spots like an oddball, EVERYONE watches me, that's no big deal and no sweat of my back. My presence is not doing anything wrong. I'm allowed to be on this planet with my fellow humans and to be treated with respect as such. That is no reason to treat me unkindly or with lack of respect. I have challenges with technology and information processing.
Ray, you are the one who is rude sir. I came in seeking information from a customer service desk and you treated me like I walked in from the gutter. Not cool dude. Not cool
Rude people every time I need anything from the office. Today no-one would answer the door to get a key for the flat carts they let you use. Only reason I give 2 stars is the place where my unit is very clean and having air conditioning is awesome! Just the staff seem to hate helping anyone.
No matter what size unit you need they have! From lockers to big units there’s something for everyone. Affordable prices and amazing customer service! Ray was a pleasure to work with! Great experience!
Ray was very helpful! Everything about the place was great!
I had a wonderful experience using this Public Storage!!! Great customer service and the facility is always kept up so nice!! 10/10 would recommend to anyone!!!