Public Storage Self-Storage Units at 2230 N High School Road, Indianapolis, IN

Great experience with Public Storage! They had several units to choose from that fit my needs. The online process was user friendly, quick and I was able to access my unit immediately. And I received a nice follow-up call from Chris to make sure I was satisfied with my unit!

I spoke with a lady named Robin and she was the sweetest and best

We love u like fat kids love cake.... Best storage facility in Indianapolis

Explained all options. Very frienfly service by Robin.

These people have gone crazy... Started 4 years ago in a 10 / 20 unit for a $134 a month move to a smaller unit 2 years ago because of their ridiculously high increases over the previous 2 years... I looked today and they've increased at $65 from last month a 28% increase over our rent and in total in 4 years it's 100% these people are nuts...

The follow up call I received regarding my storage was much appreciated.

We have been with Public storage for barely a year and they have already raised the price by 50%. They will continue to raise the price the longer you stay with them. With most of their facility managed digitally and autonomously, they have little to no staff. Therefore most of this profit is just greed, managed out of state in CA. We rented the smallest storage unit which is now $96 a month. It is a 5'x5' space and most of the room is vertical.

Average place for storage

The agent Katie, she was amazing

All remote service. Cut off several times while trying to get answers about the services at this location. The video staff pleasant. They tried to be helpful. The video connection kept cutting out causing a new remote helper to come on the camera causing us to start over Several times. Frustrating for us but the helpers were calm and helpful. Ses to be a system error.

Great service at the Shore Terrence location Katie was very helpful. She answered all of my questions and helped me understand everything that I was confused on.

Great storage

If I could give negative stars, I would… I arrived at my unit today after being locked out of it for almost 2 months, because the management wants to accuse me of theft & burgling the other units… I open up my unit which supposedly had a lock on it, (my cylindrical) as well as their management lock, and almost all of my stuff is gone… My TVs, all of my clothes, all of my shoes … everything that was valuable to me as a person… But they want to accuse me of theft. They have been so hard to contact. It took six times of showing up to my unit to even get a callback each time they said that they would send them an email & I would receive a call back within 72 hours… That never happened. This place is unlawful, cruel, & downright criminal. I would demand for my money back but I would never be able to get ahold of anyone ! DO NOT COME HERE UNLESS YOU WANT TO BE ACCUSED OF THEFT EVEN WHEN YOUVE BEEN VICTIMIZED !

I reserved a unit and paid in advance for it, later that evening I ended up not needing the unit so I called to cancel before midnight. I called before midnight and it was the same business day and I called the 800 number on the website, and it said someone would return my call. Five days later someone finally called me back and said they would get back to me about my refund, and I want to specify that I spent 51.39 for the unit, a week later I finally get a refund but it's only for 21.39 so where is the rest of my money?

Pay $186 for a climate control unit. The door to get into the climate controlled units handle is completely broken so you have to use door furthest from storage. Then with me paying for climate control you would expect there to be air. Well it’s not it’s hotter in those units than it is outside. Called customer service they said it would be fixed within 72 hours. It’s been a week it’s still not fixed. You would think they would give money back and offer some sort of discounted rate until those things were fixed but I was told they don’t do that I can’t find another storage if I’m not happy with their property. Glad this is only for a month. Hope now of my things are damaged from the heat.

My husband and I were having problems with our door on our storage unit. Public storage came out and fix the door temporarily and put their red combination lock on our door. They said they would have their door company to come out and fix the door. My husband and I went to our storage and found someone have broke into our storage. They had took their time rummaging through our storage unit. They trashed the storage area. Broke antique lamps and other items. They stole a lot of items including all of my wedding items that were engraved with my husband and my name on them. They stole all of our wedding invitations and more. Why would someone steal something that was so sentimental to my husband and I. Only three people had the combination to our storage. My husband and I, Public storage and the door company. If you have any decency or morals give us back all of our wedding items, we won't report you to the police. We just want all of our wedding items back. My husband seems to think it was the door company, but I think It was the storage company who broke into our storage unit. I don't have any information that they did this, it's the only thing that make sense. It's my opinion. Public Storage said they taped over the video, how convenient. Please give us our wedding items back. If I could give them a negative review I would have. Consumer Beware!!!!!!

Live chat was very, very helpful I am not much of a tech person, chat lady had to repeat it a couple times and she was very understanding and delightful. Thank You so much!🙂

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I had an angel from God call me today, Austi! I have been struggling like a lot of people are right now and trying to make my storage payment is one. My whole life is in that storage unit. I was paying $420.00 a month for a 10x30 unit. Today after I barely made my payment, I get a phone call. This angelic voice introduced herself as Austi. She says to me that she noticed that I was paying an exuberant amount and has gotten it reduced to $341.00 a month!!! That's a savings of $80.00!! I don't know about y'all out there but $80 is a huge amount of money in my budget. Then Austi continues to tell me that she also put in a request to customer service to have my rent lowered even more!!! I am COMPLETELY BLOWN AWAY❣️ Austi absolutely made my day. What a beautiful person she is. I so appreciate Austi taking the time on her own to take care of me. I take care of my 82yr Mother, raising my 7yr granddaughter and my daughter also lives with us. MAY GOD BLESS YOU AUSTI❣️ YOU have no idea how much YOU have blessed us❣️ NOW THIS IS EXCELLENT CUSTOMER SERVICE❣️❣️

Austi, was very nice and she handled my situation very satisfying 😊. She was also so sweet. That's what we need in this world!! You have a wonderful employee 😁

Austi was a great help in answering all my questions and provided with excellent customer service! Would recommend this location to anyone!

Very friendly, smells helpful. Jackie

Jackie was able to help me today with renting a space and made it easy

I just rented a second unit with Jackie. She has a great attitude and was very helpful and efficient.

Jackie was great! So helpful and nice!

Jackie was very helpful!!

Jackie is very easy to work with, very helpful, and a pleasure to work with. I hadn’t rented a storage unit in a while and she was very patient with all of my questions. Nice location too.

Great service! Jackie was very helpful.

Jackie was womderful !!! She not only helped with getting us a unit but made sure it was big enough down to every detail she’s very sweet & helpful!!!! I would definitely recommend this location specifically 😌

Jackie was very helpful and helped me with my lock thanks

Jackie was very helpful

Jacquline Childress Bailey was very helpful!!

Jacquline Childress Bailey was awesome ! Helped With my every need!!

Ms. Jackie was so nice and helpful. She always finds the best deals for me.

Jackie was very helpful and answered all my questions

Jackie was helpful!

My key would not come out of the lock. Miss Jackie walked back and forth to help. She put a bar on my storage unit to protect my belongings and is not charging me to cut the locks. Give this woman a raise!

Jackie is the best! Great attention to detail.

I needed a midsize unit but I wasn’t sure. Went in and met with Jackie, she showed me the options and priced them out for me. Very simple, quick and professional. Glad I went there.

Jackie was so helpful and polite

Jackie.was very helpful in my storage needs

Jackie was a great help with all my needs .

Jackie was very nice and helpful.

Jackie helped me sign up with auto pay so I wouldn't be late

Jackie was a good help and explain everything to me

Jackie was able to help me today

Jackie was able to help me reserve a space

Jackie was very very helpful with everything!!!

Jackie was vwry nice and helpme alot

Excellent property. Wonder staff. Jackie was very helpful

Janet was very nice and professional

I dealt with Jackie and she was very helpful, professional and courteous. She helped get exactly what I needed. Thank you!

Jackie is an awesome employee...she was a huge help to me

Jackie from public storage was AWESOME..It’s so many people that lost their storage and she was very imformative about EVERYTHING..She is the best they have had in years. Thank you Jackie

Jackie was wonderful and very helpful!

Miss Jackie was amazing, and made my first storage experience very easy!

Jackie was so helpful during the process and she was a joy to talk to! Thank you all!

This is my first time experiencing Public Storage Jackie made it so much better.She a very friendly, nice person I really enjoy her showing me how things work she's the best!

Jackie helped us multiple times with our unit. Friendly, helpful and very sincere. Very professional!

Jackie is a tremendous help!!! Thanks Jackie!

My experience with Jackie was great she is very professional and help you out when you need the help she makes things so easy and get the stress off your back I appreciate her and what she does thank you again Jackie

I had a lot of issues today and ms Jackie was awesome in helping with all my problems and needs.she did a great job explaining everything

Jackie very helpful

Jackie was very helpful

Tatiana has been very helpful I love her service and truly appreciate everything she has done

Jackie was able to get me a unit that was affordable

Jackie was very helpful today

We had a great experience with Jackie the customer service rep. She is very professional. Polite,willing to help with job situations. Vernon Thompson

Jackie helped me immensely with my storrage problem. Very knowledgeable and she' has great customer service. She's willing to go above and beyond to help.

I went in completely confused on the right size unit I needed. Jackie was very helpful in picking the right size and the payment process. Great customer service.

Jackie was very helpful today finding a store closer to where I live. I felt like this was great good will and I was very satisfied!

Jackie was awesome, very knowledgeable of her job and very friendly. Her attention to detail and knowledge has made me want to do business with you guys in the future!

There is a a lady I just spoke to, I forgot her name already. But she is such a great helper with everything. I enjoy speaking with her, she’s very understanding.

Ms. Jackie was a huge help and had a delightful personality. She went out of her way to help me in my time of need.

Jackie is very polite, nice, and funny I love this storage location

Ms. Jackie was GREAT!!! BUBBLY and GREAT CUSTOMER SERVICE!!! I recommend anyone to here as well Ms Jackie

Jackie is so nice and bubbly she really helped us out she really knows what she doing. Thanks Jackie

Have been using this storage for a couple of years and we have been very pleased. Jackie always takes care of us!

I came in to check on a unit I spoke with Jackie she was so helpful and patient and explain everything to me in detail great personality and professionalism thank you so much

JACKIE WAS GREAT. VERY HELPFUL WITH EVERYTHING

Jackie helped a great deal with understanding my payments

Jackie is so amazing. Outstanding customer service, she took her time to explain everything to me and it was so helpful. Love her!

Was perfect Jackie the best .

Jackie was able to help me today thanks

Jackie was great she helped me find a unit fast

Jackie called me about missing lock was grateful my items was safe

Very good service from Jackie

Jackie was a great help she help me find the items I needed for my renovation

Jackie was helpful today

Jackie was such a great help today and made this move so much easier for me!! Thank goodness for her!!!

Jackie was able to help me lower my rent

Jackie was very Helpful

Deb and Jackie are the best leasing agents at helping me solve my issues

Thanks Jackie for assistance today.

Jackie was able to help me find the unit I needed today

Jackie was able to help me and I appreciate it very nice.

Jackie was helpful with my lock

Jackie was able to help me and save me money on a unit and was amazing.

Excellent service from jackie...

Jackie was very nice and able to help me

I had a great experience with Jackie at public storage off high school road. My situation wasn’t the most easy, but she was with me every step of the way, making necessary calls, and making sure I was satisfied. I would recommend her to anyone looking for great service. Very very happy!

Great customer service ! Jackie was AWESOME ! And took her time with me

Jacky was very helpful and understanable

Jackie is awesome. Great service!

Jackie was amazing....

Jackie was very helpful today I give her 5 stars

Went un today and Jackie was very helpful

First time using the public storage. Customer service Jackie was very helpful with selecting a unit and very informative about pricing would use this company again.

Jackie was very helpful and patient with getting me set up with my unit! 10/10 would recommend

I came in to pay on my existing storage and the new storage manager, Ms. Jackie was Awsome and she was very helpful and patient.

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