Public Storage Self-Storage Units at 10 E County Line Road, Indianapolis, IN

So thankful for Julius! He was beyond helpful, went out of his way to bring the cart to our unit for us because we were so busy. Thank you for all your help and wonderful customer service!

Ms. Robin made sure that Everything I need was met. Thank you!

Chris helped us out we have traveled from virginia to here and he was very helpful in getting us into our spot and situated one of the best persons we have delt with over our yrs with public storage

Chris provided outstanding customer service by patiently answering all of my questions!! Thank you!

Availability was quick and Chris made sure to keep the process smooth.

Robin and Chris were Tremendous help!!! They are professional, knowledgeable, VERY Helpful and I felt they Cared!!! They are the kind of people I’d like to hang out with!! Have a GREAT day ladies and THANK YOU Again!!!!!

Poor customer service by this place, they won't even let you use the bathrooms. I moved out this last weekend, will NEVER use this place again.

Raise the rate for the third time in less than a year, Extra space Storage for a 10 by 25 is only a $124 a month. Call and they are not willing to try and retain a customer. They are THE most expensive in the market review I just completed on this unit. They keep referring to a bogus company policy that they don't match competitors prices. Started at $159 a month, in 10 months and 3 rate increases its now $259 a month.

HERSHEY,Dominick have always been very helpful and friendly and always keep the lot very clean

Hershey was awesome!!! Helped me secure my unit better and excellent customer service

Rates increase exponentially and they don't stop calling you

Stay away unless you will never need human employee assistance at the site. There is no one staffed at the site. We misplaced our key and tried to get them to assist with a new lock, which we were willing to pay for, and they do not help with lockouts. I've had storage units for years here and at other locations and have never had one that can't assist when you need it. They said call a locksmith. Well I did try two and they said they do not do locks at storage facilities due to liabilities. So I'm still trying to figure out what to do. I'm a senior citizen and not too good with a drill. They did have on site manager when we rented our units. But now have several locations with no on site manager. While I was there communicating with someone via a kiosk phone other people were coming in and looking for boxes, tape, and such and found no one there so left. Also I moved back to Indiana from Florida and since my drivers licenses does not match the one I used when I rented the units they advised I need to travel downtown at a staffed location (the closest one to my facility but quite a distance for me) in person to show them the new drivers license! I do not have my old one as I had to give it up when I got the new Indiana license. I asked if I can handle over the phone or the kiosk and they said no. Must drive this long distance to show them the drivers license in person. We are closing both our units here as soon as possible and getting a customer service friendly facility. Would give Public Storage no stars if I could. Worst experience I've ever had with a storage facility.

May 18th - entrance is blocked for construction without notification from public storage. Can’t get to my storage unit. Rep on 800 number indicates they do not know if it is for 2 days, 2 weeks, or 2 months. No credit for no access until we know how long it is closed, and no offer of space in another location. Very poor communication. Very disappointing. Entrance is blocked by 2 cones and tape. No construction going on currently so why limit access until construction starts.

Worst service I've received from any storage facility in my life.. not only do they not have someone in person to help deal with any issues that may occur but they poorly manage and maintain the facility on top of that, during the freezing cold I got stuck inside their facility due to lack of maintenance and upkeep. The keypad on the inside of the gate was frozen and I could not enter my code to leave and there weren't any staff on site to help. Thank God they had a broken fence (another example of poor maintenance) so that I could get outside to the other keypad to let myself out while dealing with Negative temperatures outside. So after dealing with this they basically act like it was no big deal and my rent was also raised $50 a month so that's a huge slap in the face. WOULD NOT RECOMMEND TO ANYONE

stopped by to buy some packing supplies (boxes, etc.) only to find that there is no longer a manned office here, only a bunch of storage units and an atm like machine to make rental payments. they do list a phone number for further information, but doubt they can shove any boxes through your phone when you call. wouldn't get much of a warm and fuzzy feeling renting a unit here as there's no one you can talk to (you know that thing where you and they are in the same room) should you have a problem that needs quick action.