Public Storage Self-Storage Units at 7430 Madison Ave, Indianapolis, IN

Property Manager Julius is very courteous and helpful. Great job, Julius!

Robin was a big help

I would like to Thank Ms.Darlene for being Most Helpful and Very Sweet!!! Thank You So Very Much!!!!

Julius is a great site manager he is helpful n knowledgeable thank you Julius for being you. From Unit B162

After being gone on a 10 month deployment, my storage unit was broken into for a 2nd time. I received no communication from the manager or public storage, I had to find out from a passing by renter about this. My lock was changed without communication and every time I have called to speak with someone, I get a voicemail, and no response. Do not recommend using this location unless you enjoy your units being broken into and poor communication.

Awesome customer support glad to have spoken to Robin. She was able to answer all of my questions. Yolonda spicyhoneyjewelz.com

My recent trip to my Public Storage unit was with problems; however, Mr . Julius came to my rescue and provided me with a temporary lock . I was very pleased with his professional manner and his quick ability to help me with my problem. Thank you Mr. Julius. You are an asset to Public Storage 🙂

Mr. Julius Franklin customer service skills was above and beyond when I needed help with my unit. Thank you for all you do!!!!

Chris gave me a call after purchasing a unit, such a great guy! Thank you for your help.

Robin did an amazing job, i love my storage

Robin is a sweetheart She or he cares their service customer service

I am very pleased with the service and pricing on these unites along with the security gate is a plus I highly recommend

I spoke with Darlene who was extremely helpful and polite. I had a lot of of questions and she answered all of my questions. Thank you Darlene

Jocylyn and justin i believe were very informative and helpful

Robin did great made sure I was straight 💯clean location all dat

I had no problems at all with my rental experience. Robin checked up on me. She was very helpful an a pleasure to talk to. She informed me about the app you all have. I'm going to download it an try it out. Outstanding job Guys.

The only downfall of Public storage is the rental increases I have experienced. It seems like every other month my rental fees go up, but this facility is keep neat and clean and there have been no other problems.

Hershey was awesome with helping me out today. Would recommend ger to my friends

Hershey gave us excellent customer service

Hershey was extremely excellent on today in helping me with storage today for to a mistake LOVE LOVE LOVE HER ENERGY PATIENCE AND TIME THANK YOU THANK THANK YOU

This place has the worst customer service I’ve ever seen. I came to get things out of my unit one night and as I went to leave the gates were locked so I got stuck there for about 30 minutes. After someone let me out they turned off my access to my unit. It’s been 10 days since and I haven’t been able to get a real person to speak to me until today. They told me I’ll be evicted for “ loitering “ when I was just stuck because the gate was locked. They also accused me of committing a burglary and said that’s why my access has been revoked. This place is an absolute disgrace. I will never let anyone I know get a unit here. They don’t even have a physical staff anymore it’s all online kiosks that can’t help.

Rented a 20x20 unit and only 1 of the 2 doors opened, so I requested a refund and the site manager refunded me for lock but said in order to get refund for the unit I had to call customer service. I spoke via live chat with 3 representatives, 1st one said I would receive a full refund within 48hrs, 2nd one said within 72 hrs, and now the 3rd, with still no refund has said it will take 6-8 weeks to process the refund.......THIS PLACE IS A SCAM!!!. Find a different storage.

Hershi was freaking awesome and saved my life today!! I wouldn’t know what to do without her!! Lifesaver!!!

Hershey provided excellent service and was absolutely sweet!

WORST PLACE U COULD GO NEVER EVER STORE ANYTHING IN THIS PLACE I'M 70 yrs old and have never in my life done business with a COMPANY SO IRRESPONSIBLE this company makes billions of dollars a year they are worldwide but believe me customer service is non-existent

Unit was broken into and it was made extremely difficult to work with the company to get access afterwards due to being out of town. There is no on-site office or staff and after locks were replaced with the company's, the unit was gained access to without force between the time locks were replaced and I was able to return to town, meaning someone had access either within the company or someone that knew an employee and even more items were missing. Whether this was done during the time of the locks being replaced or afterwards, I do not know. After both events, staff from another location in charge of this one were unwilling to help or assist with figuring out what happened. The insurance did not cover any missing items as they had been purchased years ago and no "purchase receipts" were available. I was told there would be a follow-up with the initial break-in and there never was. I was then told to follow the police report and contact IMPD, which was not helpful either. In addition to this, they proceeded to increase my rent the month following the break-in!! I proceeded to drive across country during my only vacation time and removed all items from the storage unit and immediately canceled the contract. The cameras here are useless when there are none on the inside of the building. Steer clear and find another location to store you items!

Updated review... Our unit was broken into and left unsecured for 3 days. From what one of the managers told me the upper management is only taking action if a customer reports an issue. Needless to say the only thing left in our unit is trashed and Public Storage has the audacity to charge me for this month's rent. Bad business and terrible customer service. Don't store here if you ever want to sew your stuff again.

America did a good job.

Easy to rent. Affordable pricing. Clean facility. Strict curfew, for a good reason.

Affordable storage units. The only bad thing is they close at 9pm

Hard to speak with a live person

Havent even moved in yet and contacting a real person is a joke. Automated number anytime you click the number to try to talk to a real person it just starts over. Theyve left me 2 voicemails asking me to call and when I have multiple times over multiple days it doesnt work. **EDIT** After finally moving my things into the unit I ran into a woman who said she was moving her items soon and suggested I do the same. Her lock was broken and replaced by the storage company and they didnt even notify her. She had to play phone tag with them after showing up locked out of her unit. I also have auto pay set up and they charged, refunded and charged me again only to to call and tell me I owe. I'm already making plans to switch another company.

stopped by to buy some packing supplies (boxes, etc.) only to find that there is no longer a manned office here, only a bunch of storage units and an atm like machine to make rental payments. they do list a phone number for further information, but doubt they can shove any boxes through your phone when you call. wouldn't get much of a warm and fuzzy feeling renting a unit here as there's no one you can talk to (you know that thing where you and they are in the same room) should you have a problem that needs quick action.

Paid off balance owed to gain access to my unit. 3 days later and they still have not removed their lock. I nor the customer support number can get anyone on the phone to remove the lock for me. Very dissatisfied!

Was there with a person who has a shed. There seems to be a problem with water drainage. Glad I got my items out

Was onsite with a customer to remove her lock and Amercia was really nice. She made sure I was cutting the right locker number. Great security measure.

America at the front desk was g4rat very professional great service

If you have a storage unit at Public Storage on 7430 Madison Ave, I HIGHLY suggest you check your units. Today we discovered our unit has been broken into and we have a lot of things that have been stolen. They cut off our lock and replaced it with a lock of their own. We suspect they have made multiple trips based on the items that were taken and it would explain why they put a new lock on. We are also suspecting the people who did this have a unit of their own there or they did. I am truly convinced this was an “inside job” and an employee there has something to do with our issue. There are too many things that do not add up. If you do anything at all, at least swing by to ensure that the lock on your unit is in fact your lock. If you are looking for a storage place… keep looking and DO NOT TRUST THIS COMPANY!

Great location and clean. Only downfall- they don't prorate the rent

The black man in the front with the braids & beads on his head is a extremely rude & scarcastic he made multiple disrespectful remarks I will be calling cooperative on him DO NOT RENT ANY STORAGE UNIT FROM THEM THEY ARE EXTREMELY SLOW & RUDE