Super awesome facility, never had any problems, and Alayah was professional, polite and a pleasure to work with!
I had a very quick and easy move in, Alayah was very nice and helpful with the move. Answering all my questions as best she could. Property seemed well organized and clean. Definitely recommend this location.
Nice property, very clean and unkept and alayyah was very kind and helpful.
Alayah helped me with a successful move in. Very quick and it was a nicely clean property, And she answered all my questions.
Had a very smooth, pleasant experience at this location. I filled out an online reservation for a unit and got a call quickly from the person on duty that day. I asked if I could come in and see the size difference between two units and he said come on over. I went there and he was more than happy to show me around and answer ALL of my questions. He explained everything thoroughly and honestly. He made it so easy for me to creat my account and get a unit! Definitely recommend!!
I feel horrible that I don’t remember his name (management-this was on Sunday 8/11 about midday, please make sure my thanks get back the guy on duty that day!!!)
Very clean and well maintained. Used this public storage for a few months and I never had issues working with management! Thank you Dee for a great experience.
The manager here has been super flexible and caring. Even came in while feeling under the weather. Feel good about the place we chose!
We rented the wrong size unit and they were able to search and find us a new unit that fit our needs
First time ever using storage.
Thanks to Linda setup was super easy, highly recommend.
Service was great, Shonte was nice and helped walk me through the online rental process.
More expensive than the other options but it has a good system to sign up, timed lights for each unit, and the units are clean and clear. Doors were recently painted fresh enamel coat of PS orange within the last 2 months, and they got a little paint in my lock I needed to clear and scratch off but I appreciate they’re taking care of their property.
Hours could be 24/7 but they’re not.
Mandatory insurance (requirement) feels unnecessary but is likely a liability reducer so they save on their insurance policy or something like that. Add $20 a month to your rental for this. Hence 4 stars. I’m only renting short term and moving to a cheaper unit once I am fully moved into my new digs.
More expensive than the other options but it has a good system to sign up, timed lights for each unit, and the units are clean and clear. Doors were recently painted fresh enamel coat of PS orange within the last 2 months, and they got a little paint in my lock I needed to clear and scratch off but I appreciate they’re taking care of their property.
Hours could be 24/7 but they’re not.
Mandatory insurance (requirement) feels unnecessary but is likely a liability reducer so they save on their insurance policy or something like that. Add $20 a month to your rental for this. Hence 4 stars. I’m only renting short term and moving to a cheaper unit once I am fully moved into my new digs.
I called to ask questions about the space that I am currently renting, the property manager Nathan was so refreshing to speak with. He didn’t mind making sure that I knew the information and was up to date on what I am paying for, he didn’t mind repeating himself so that I knew what was going on. He made sure I knew what to expect, and above all spoke as if he was a customer with public storage, meaning they just don’t want to fill a storage unit they want to inform you on any/everything. The staff and Nathan bravo, customer service, and positive atmosphere, for anyone wanting to store any items look no further…
Shonte was great, she took the time to explain the rental process and answered all my questions.
We’ve been renting a storage space long term at this facility and we recently received a price increase. The new property manager, Nason was able to accommodate our current rate for an additional 6 months which was very helpful for us. He was very kind and considerate and helped us out quickly. Thanks Nason!
First time ever needing a storage and Shonte was very friendly she answered all my questions and helped make the move in process a breeze
The service was great, Shonte was very helpful and made my move in easy. I would recommend renting from Public Storage.
I was provided with great service from Shonte. She was polite and made the process easy.
Great and friendly service, Shonte was very patient showing me different size units as I was undecided on which size would be best.
When I go there the lady glasses Jamie is always so helpful and sweet every time I come up there 💯
Shonte was great and very helpful with providing me with all the info I needed.
Christine was so helpful today! Really took the time to make sure I understood the policies and helped me with my app!
Christine is quite the great grounds keeper.
Dee did a great job with helping me
Shantae was awesome and friendly. She was very kind and accommodating to my brother and I. She explained the entire process in detail.
Thanks you so much Christine… you are the best 🌟🌟🌟🌟🌟
Thank you so much Christine for your bus service👍👍👍👍👍
Dee was very friendly and helpful.
Jon was really helpful towards helping us get a storage unit
Excellent location. Never busy. Really helpful staff. Been renting here for years and never had any problems. The rates are much better than some of the other Naperville/Aurora locations.
Christine went over and above to help me obtain storage space that fit my needs!
Christine was amazing. She was very helpful and walked me through the entire process. I’m glad I went to public storage.
Christine is always very pleasant whenever I com to this location.
Best experience I've had with storage. Christine was super helpful and friendly and efficient. Online signup was a breeze and follow-through during the move was easy. Thank you!
Great place and even better staff! Ashley went over and beyond to help me! Definitely recommend!
Thanks so much to Christine for her help! She was really nice and very knowledgeable on questions that I had. I felt very well taken care of and aware of the process/cost with renting. She’s a gem!
I use this storage facility to store additional inventory for my small business Hank’s Cane & Rush Restoration! The cost had gone up to the point I couldn’t justify keeping the unit and I was going to vacate. Christine helped me transfer to a smaller unit that met my needs and save $100 per month! Christine was kind and knowledgeable about the process and I couldn’t be happier not to take my personal chairs to the dumpster! Thank you Christine!
Christine was the best for all of my need and questions I now have a unit at the location
Many thanks Christine. Very friendly and excellent customer service here at this Public Storage location in Aurora. This has been by far my best experience in the few times I’ve had to rent a storage unit and definitely would recommend them. Thanks again
Great location and service, thank you Christine
Christine was amazing, took the time to show me around, made sure I got a good price , i saw her and listened to her speaking with a rude customer and she was always patient and kind. I asked her if she took a tranquilizer because she was so in control. Great great service person.
My experience at public storage in aurora was excellent!! Christine was very knowledgeable and accommodating to us!! She answered all our questions!! 😁😁
Christine has been very helpful and personable. She’s helped us with rentals of multiple units. Great to work with someone who cares and knows what she is doing!
Christine was a really big help. Thank you for helping us. Amazing customer service by Christine.
Christine the General Manager is great! She made our experience over the past six years the reason for this because she was focused on us being happy and content by renting from Public storage. For instance Christine is knowledgeable, adaptable, helpful and empathetic.
If you need storage in the Aurora/Naperville area, you have to visit this location and talk to Christine! She is a fantastic host and treats all of her customers with respect. Christine is also accommodating to her guests. I needed after hours access to the storage and Christine was quick to grant me access with no issues. She also allowed us to park our truck overnight as a courtesy. Make sure to talk to Christine on your next visit to this location! Absolutely 5 star service!!
Good experience getting set up. Nice to see they’re keeping things updates with gate access through the app. Space was clean. Thanks!
Christine was awesome to speak with. She is friendly, knowledgeable, and takes the time to make you feel important. She is the best! I highly recommend renting from her if you ever move to Aurora, IL or nearby. Thanks again for all your help, Christine! It is very much appreciated.
Good Place and Christine was great!
Only recommendation would be to add a few more carts to help move stuff as there is normally only 1 per section, but not a big issue.
overall, great to rent storage space from
-EG
Very well maintained and clean. Christen was very helpful
We have used Public Storage facilities throughout the years. When it came time to move and needed a storage facility I rented a space at this location. From the moment I made a reservation, Christine reached out and helped us with the details. Our situation was unique in the sense that we needed to unload a 28’ Upack container at the storage facility. Christine helped us every step of the way, we were able to drop off the container inside the facility in order for us to unload it.
I would highly recommend this facility and Christine, she is very knowledgeable, friendly and helpful. Christine went above and beyond to make our moving experience less stressful.
Very good service with Christine.
I had a storage at this location and the customer service rep Christine was the best ever! Will definitely recommend this location to family and friends. Any questions I had she answered and the times when I called and left a message she returned my call promptly . Keep up the excellent work!
Christine was so amazing she has awesome customer service. She explained everything so well she did not rush us and she made sure we picked a unit that would fit all of our things .
Christine made renting a storage unit a great experience! She is very knowledgeable, attentive and informative. She made the process so smooth, easy and fast. Thank you Christine for making the move in simple and stress free!!
Thank goodness you have people like Christine working for your company! So very helpful and answered all my questions no problem!
Great service! Great location! Easy access to the unit. Very reasonable price for storing a vehicle. Thank you!
Christine is an excellent worker!
Had the best experience at Public Storage. First time user and I had a lot of questions and Ashley was patient, informative, and provided the best customer service I could ever hope for. It was so good, I got two units and will be directing my friends to Ashley!